AN ANALYSIS OF CUSTOMER PERCEPTION TOWARDS SERVICES PROVIDED BY DEPOSITORY PARTICIPANTS OF RAJKOT ` AREA

SUBMITTED TO:
Prof. Chhavi Manra
Marwadi Education Foundation Group of Institution

SUBMITTED BY:
Meet Vajaria
(MPG1102003)

CERTIFICATE

ACKNOWLEDGEMENT
I am extremely grateful to all those who have shared their expertise and knowledge with me and without whom the completion of this project would have been virtually impossible.

I am indebted to all staff of Angel Broking Ltd for their valuable support and cooperation during the entire tenure of this project. Not to forget, all those who have kept my spirits surging and helped delivering my best.

I thank to our faculty guide Prof. Chhavi Manra who helped us out at every critical situation that I faced in my project and gave me her valuable advice to solve problems. I want to give my special thanks to all members of MEFGI, for providing us opportunity to work on this project with this great organization.

At last I would like to thank all the respondents met in the preparation, who gave their valuable time to provide us required information and their honest support to complete our project in time.

Meet Vajaria MPG1102003

EXECUTIVE SUMMARY
A depository is an organisation which holds securities of investors in electronic form at the request of the investors through a registered Depository Participant. It also provides services related to transactions in securities.

This project provides a theoretical framework of the depository participant, the parties constituting the depository system, working of NSDL and CDSL, dematerialisation, re-materialisation and types of DEMAT A/Cs.
This project mainly deals with knowing the customer perception towards various services provided by the depositaries present in Rajkot. In todays era, where every individual has a demat account; it is mandatory that there should be proper awareness of the services provided by these depository participants and the kind of perception developed by the customers regarding various services. With the help of this project, I am just trying to study the same.

I have used questionnaire as my primary tool in understanding the customer perception in detail. After a detailed analysis of all the data collected, its found that customers are happy about some of the services like: Account Transferability, Mobile Trading and Tips provided by these depositary participants. In total, the overall perception developed by the customers availing these services is positive.

Table of CONTENTS

CERTIFICATE ......................................................................................................................................................... 1 ACKNOWLEDGEMENT ......................................................................................................................................... 2 EXECUTIVE SUMMARY ......................................................................................................................................... 3 Table of CONTENTS .............................................................................................................................................. 4 INTRODUCTION ................................................................................................................................................... 6 INTRODUCTION TO DEPOSITORY: .................................................................................................................... 6 Immobilization and Dematerialization: ..................................................................................................... 10 Availing of various services offered by a depository: ................................................................................ 11 LEGAL FRAMEWORK: ..................................................................................................................................... 12 The Depositories Act, 1996 gives power to depositories to make bye-laws: ............................................ 13 SEBI (Depositories and Participants) Regulations, 1996 ............................................................................ 14 Certificate of Commencement of Business: .............................................................................................. 14 LITERATUREREVIEW ........................................................................................................................................... 17 RESEARCH METHODOLOGY ............................................................................................................................... 24 Research Methodology:................................................................................................................................. 24 Objectives of the Study: ................................................................................................................................ 24 Research Design Used In the Project:-........................................................................................................... 24 Exploratory research:................................................................................................................................. 24 Source of Data:- ......................................................................................................................................... 24 WORKING OF DEPOSITORY SYSTEM .................................................................................................................. 26 Depository System: ........................................................................................................................................ 26 Constituents of Depository System: .......................................................................................................... 27 Facilities offered by depository system: ........................................................................................................ 30 Benefits of Depository System: ..................................................................................................................... 31 Dematerialisation Process: ............................................................................................................................ 32 Demat Account: ............................................................................................................................................. 34 Benefits Of Demat Account: ...................................................................................................................... 34 Opening a Demat Account:........................................................................................................................ 35 Re materialisation process............................................................................................................................. 36 DEPOSITORY ACCOUNT AND ITS TYPES ............................................................................................................. 37 Types of Accounts: ......................................................................................................................................... 37

ANALYSIS & INTERPRETATION ............................................................................................................................ 47 FINDINGS AND SUGGESTIONS ........................................................................................................................... 61 CONCLUSION ..................................................................................................................................................... 62 BIBLIOGRAPHY ................................................................................................................................................... 63 ANNEXURE ......................................................................................................................................................... 65

INTRODUCTION
INTRODUCTION TO DEPOSITORY:
A significant development of the 20th century particularly in its later part is expansion of financial market world over which mostly was driven by globalization, technology, innovations and increasing trade volume. India has not been an exception with probably largest number of listed companies with a very large investor population and ever increasing volumes of trades.

However, this continuous growth in activities increased problems associated with stock trading. Most of these problems arose due to the intrinsic nature of paper based trading and settlement, like theft or loss of share certificates. This system required handling of huge volumes of paper leading to increased costs and inefficiencies. The process beginning from buying shares through the stock exchanges till getting the certificates duly endorsed in the buyers name was indeed quite complex and time-consuming and was riddled with a variety of problems. Growing number of investors participating in the capital market has increased the possibility of being hit by a bad delivery, The cost and time spent by the brokers for rectification of these bad deliveries tends to be higher with the geographical spread of the clients. The increase in trade volumes lead to exponential rise in the back office operations thus limiting the growth potential of the broking members. The inconvenience faced by investors (in areas that are far flung and away from the main metros) in settlement of trade also limits the opportunity for such investors, especially in participating in auction trading. The physical form of holding and trading in securities also acted as a bottleneck for broking community in capital market operations. Risk exposure of the investor also increased due to this trading in paper. Some of these associated risks were: delay in transfer of shares, possibility of forgery on various documents leading to bad deliveries, legal disputes etc., and possibility of theft of share certificates, prevalence of fake certificates in the market, mutilation or loss of share certificates in transit. Thus, the system of security transactions was not as investor-friendly as it ought to be. In this scenario dematerialized trading under depository system is certainly a welcome move. This popular financial service emerged in Germany first time.

Meaning of depository: A depository is an organisation which holds securities (like shares, debentures, bonds, government securities, mutual fund units etc.) of investors in electronic form at the request of the investors through a registered Depository Participant. It also provides services related to transactions in securities.
6

Depositories Act, 1996:

The Depositories Act, 1996 provides for the establishment of depositories in securities with the objective of ensuring free transferability of securities with speed, accuracy and security by (a) making securities freely transferable subject to certain exceptions; (b) dematerialization of the securities in the depository mode; and (c) providing for maintenance of ownership records in a book entry form. In order to streamline the settlement process, the Act envisages transfer of ownership of securities electronically by book entry. The Act has made the securities of all companies freely transferable in the depository mode, restricting the companys right to use discretion in effecting the transfer of securities. The other procedural and the transfer deed requirements stated in the Companies Act have also been dispensed with. Eligibility Criteria for a Depository Any of the following may promote a depository:

1. A public financial Institution as defined in section 4A of the Companies Act, 1956; 2. A bank included in the Second Schedule to the Reserve Bank of India Act, 1934; 3. A foreign bank operating in India with the approval of the Reserve Bank of India; 4. A recognised stock exchange; 5. An institution engaged in providing financial services where not less than 75% of the equity is held jointly or severally by these institutions; 6. A custodian of securities approved by Government of India, and 7. A foreign financial services institution approved by Government of India.

The promoters of a depository are also known as its sponsors. A depository company must have a minimum net worth of Rs.100 crore. The sponsor(s) of the depository have to hold at least 51% of the equity capital of the depository company. Participants of that depository, if any, can hold the balance of the equity capital. However, no single participant can hold, at any point of time, more than 5% of the equity capital. No foreign entity, individually or collectively either as a sponsor or as a DP, or as a sponsor and DP together, can hold more than 20% of the equity capital of the depository.

Registration: -As per the provisions of the SEBI Act, a depository can deal in securities only after obtaining a certificate of registration from SEBI. The sponsors of the proposed depository should apply to SEBI for a certificate of registration in the prescribed form. On being satisfied with the eligibility parameters of a company to act as a depository, SEBI may grant a certificate of registration subject to certain conditions.
7

Commencement of Business: - A depository that has obtained registration as stated above, can function only if it obtains a certificate of commencement of business from SEBI. A depository must apply for and obtain a certificate of commencement of business from SEBI within one year from the date of receiving the certificate of registration from SEBI.

SEBI grants a certificate of commencement of business if it is satisfied that the depository has adequate systems and safeguards to prevent manipulation of records and transactions. SEBI takes into account all matters relevant to the efficient and orderly functioning of the depository. It particularly examines whether;

1. The depository has a net worth of not less than Rs.100 crore; 2. The Bye-Laws of the depository have been approved by SEBI; 3. The automatic data processing systems of the depository have been protected against unauthorized access, alteration, destruction, disclosure or dissemination of records and data. 4. The network, through which continuous electronic means of communication are established between the depository, participants, issuers and issuers' agents, is secure against unauthorized entry or access. 5. The depository has established standard transmission and encryption formats for electronic communication of data between the depository, participants, issuers and issuers' agents. 6. The physical or electronic access to the premises, facilities, automatic data processing systems, data storage sites and facilities including back-up sites, and to the electronic data communication network connecting the DPs, issuers and issuers' agents is controlled, monitored and recorded. 7. The depository has a detailed operational manual explaining all aspects of its functioning, including the interface and method of transmission of information between the depository, issuers, issuers' agents, DPs and beneficial owners. 8. The depository has established adequate procedures and facilities to ensure that its records are protected against loss or destruction and arrangements have been made for maintaining back-up facilities at a location different from that of the depository; 9. The depository has made adequate arrangements including insurance for indemnifying the beneficial owners for any loss that may be caused to such beneficial owners by the wrongful act, negligence or default of the depository or its participants or of any employee of the depository or participant;

10. The granting of certificate of commencement of business is in the interest of investors in securities market. Agreement between Depository and Issuers If either the issuer (a company which has issued securities) or the investor opts to hold his securities in a demat form, the issuer enters into an agreement with the depository to enable the investors to dematerialize their securities.

No such agreement is necessary where: i. ii. Depository, is the issuer of securities, or; The State or Central Government is the issuer of government securities.

Where the issuer has appointed a registrar to the issue or share transfer, the depository enters into a tripartite agreement with the Issuer and Registrar & Transfer (R&T) Agent, as the case may be, for the securities declared eligible for dematerialisation. At present, NSDL is discharging the responsibility of R&T Agent for the securities issued by State and Central Governments.

Rights and Obligations of Depositories: -Depositories have the rights and obligations conferred upon them under the Depositories Act, the regulations made under the Depositories Act, Bye-Laws approved by SEBI, and the agreements made with the participants, issuers and their R&T agents.

Every depository must have adequate mechanisms for reviewing, monitoring and evaluating the depository's controls, systems, procedures and safeguards. It should conduct an annual inspection of these procedures and forward a copy of the inspection report to SEBI. The depository is also required to ensure that the integrity of the automatic data processing systems is maintained at all times and take all precautions necessary to ensure that the records are not lost, destroyed or tampered with. In the event of loss or destruction, sufficient back up of records should be available at a different place. Adequate measures should be taken, including insurance, to protect the interests of the beneficial owners against any risks.

Every depository is required to extend all such co-operation to the beneficial owners, issuers, issuers' agents, custodians of securities, other depositories and clearing organisations, as is necessary for the effective, prompt and accurate clearance and settlement of securities transactions and conduct of business.

The depository should indemnify beneficial owners of securities for any loss caused to them due to the negligence of the DP. However, where the loss is caused due to the negligence of a DP, the depository shall have the right to recover it from such DPs. Bye-Laws: - A depository is required to make Bye-Laws governing its operations. The Bye- Laws have to be in conformity with the Depositories Act and the regulations made thereunder, and need to be approved by SEBI before becoming effective.

Depository: -Every depository is required to maintain the following records and documents. These have to be preserved for a minimum period of five years. i. ii. iii. iv. v. Records of securities dematerialised and rematerialized. The names of the transferor, transferee, and the dates of transfer of securities. A register and an index of beneficial owners. Details of the holdings of the securities of beneficial owners as at the end of each day. Records of instructions received from, and sent to, participants, issuers, issuers' agents and beneficial owners. vi. vii. viii. ix. Records of approval, notice, entry and cancellation of pledge or hypothecation. Details of participants. Details of securities declared to be eligible for dematerialisation in the depository. Such other records as may be specified by SEBI for carrying on the activities as a depository

Immobilization and Dematerialization:

Conversion of securities from physical (paper) form to electronic form can be achieved by two methods Immobilization or Dematerialization.

Under the immobilization method, after giving credit of the securities in electronic form, physical certificates are stored or lodged with an organization, which acts as a custodian a securities depository. Subsequent transactions in such immobilized securities take place through book-entries.

Under the dematerialization method, the securities, issued in physical form are destroyed and exactly equal numbers of securities are created in the depository system, which are credited into the account of the investor. Unlike physical securities, the securities converted into electronic form do not have any distinctive numbers and they are treated as equal and replaceable in all ways i.e. securities in

10

electronic form are fungible. All subsequent transactions (transfer of ownership) of such securities take place in book-entry form.

India has adopted dematerialization method whereas immobilization has been adopted by some of the countries like Hong Kong and USA. Japan has adopted both, dematerialization as well as immobilization for achieving a paper-less securities market.

Whether a country has adopted immobilization or dematerialization, the investor has a right to get the securities converted back into physical form through a process called as Rematerialisation, in case of need.

Availing of various services offered by a depository:

A depository in India cannot open a demat account of an investor and / or provide services to such a person directly. For opening a demat account or availing the services offered by the depository, a person is required to approach a Depository Participant (DP) who is an agent of the depository, complete the account opening formalities as per the Depositories Act, SEBI regulations, depository byelaws. Thereafter, the investor can receive securities in the demat account as well as tender the securities held by him / her in physical form for dematerialization to the DP (as explained in the subsequent part) and hold the same in book entry form in the account.

When an investor holds securities in physical form, his / her name is recorded as registered owner in the books of the company. As per the laws currently in force in India, when the securities are converted in electronic form by way of dematerialization, name of the depository is registered in the books of the company as registered owner. However, the investor continues to be the real owner of the securities and is entitled to receive all the benefits such as dividend, interest, bonus shares etc. in respect of the said security and as such is called as Beneficial Owner (BO) under the depository system. Today demat has become a common word. The institutional and individual investors spread all over India are found to be making an extensive use of the depository participant services for holding their securities in electronic form.

11

LEGAL FRAMEWORK:
Introduction: The depositories in India are regulated under the following legal framework: The Depositories Act, 1996 SEBI (Depositories and Participants) Regulations, 1996 Companies Act, 1956 Securities and Exchange Board of India Act, 1992 Prevention of Money Laundering Act, 2002

Apart from the above-mentioned Acts and Regulations, following govern the business and operations of a depository. Bye Laws of the depository Operating Instructions of the depository

The Schematic Diagram of Legal Framework of Regulation of Depositories Is Shown Below

DEPOSITORIES ACT, 1996

SEBI

SEBI ACT, 1992

SEBI REGULATIONS, 1996 (DEPOSITORIES AND PARTICIPANTS)

DEPOSITORY

BY LAWS

OPERATING INSTRUCTIONS

AGREEMENTS

APLICABILITY OF OTHERS ACTS / REGULATIONS

12

The Depositories Act, 1996 gives power to depositories to make bye-laws:

But such bye laws should be consistent with the provisions of this Act and the SEBI Regulations. Such bye-laws shall provide for: a. The eligibility criteria for admission and removal of securities in the depository; b. The conditions subject to which the securities shall be dealt with; c. The eligibility criteria for admission of any person as a participant; d. The manner and procedure for dematerialisation of securities; e. The procedure for transactions within the depository; f. The manner in which securities shall be dealt with or withdrawn from a depository; g. The procedure for ensuring safeguards to protect the interests of participants and beneficial owners; h. The conditions of admission into and withdrawal from a participant by beneficial owner; i. The procedure for conveying information to the participants and beneficial owners on dividend declaration, shareholder meetings and other matters of interest to the beneficial owners; j. The manner of distribution of dividends, interest and monetary benefits received from the company among beneficial owners; k. The manner of creating pledge or hypothecation in respect of securities held with a depository; l. Inter se rights and obligations among the depository, issuer, participants, and beneficial owners; m. The manner and the periodicity of furnishing information to the Board, issuer and other persons; n. The procedure for resolving disputes involving depository, issuer, company or a beneficial owner; o. The procedure for proceeding against the participant committing breach of the regulations and provisions for suspension and expulsion of participants from the depository and cancellation of agreements entered with the depository; p. The internal control standards including procedure for auditing, and monitoring. Reviewing

13

SEBI (Depositories and Participants) Regulations, 1996

Board (SEBI) grants a certificate of registration to a depository subject to the following conditions, namely: a. The depository shall pay the registration fee specified within fifteen days of receipt of intimation from the Board; b. The depository shall comply with the provisions of the Act, the Depositories Ordinance, the bye-laws, agreements and these regulations; c. The depository shall not carryon any activity other than that of a depository unless the activity is incidental to the activity of the depository; d. the sponsor shall, at all times, hold at least fifty one per cent of the equity capital of the depository and the balance of the equity capital of the depository shall be held by its participants; e. No participant shall at any time, hold more than five per cent of the equity capital of the depository; f. If any information previously submitted by the depository or the sponsor to the Board is found to be false or misleading in any material particular, or if there is any change in such information, the depository shall forthwith inform the Board in writing; g. The depository shall redress the grievances of the participants and the beneficial owners within thirty days of the date of receipt of any complaint from aParticipant or a beneficial owner and keep the Board informed about the number and the nature of redresses: h. The depository shall make an application for commencement of business under regulation 14 within one year from the date of grant of certificate of registration under this regulation; and i. The depository shall amend its bye-laws as directed by SEBI.

Certificate of Commencement of Business:

The Board shall take into account for considering grant of certificate of commencement of business, the following points, namely, whether a. The depository has a net worth of not less than rupees one hundred crore; b. The bye-laws of the depository have been approved by the Board; c. The automatic data processing systems of the depository have been protected against unauthorised access, alteration, destruction, disclosure or dissemination of records and data:

14

d. The network through which continuous electronic means of communications are established between the depository, participants, issuers and issuers agents is secure against unauthorised entry or access; e. The depository has established standard transmission and encryption formats for electronic communications of data between the depository, participants, issuers and issuers agents; f. The physical or electronic access to the premises, facilities, automatic data processing systems, data storage sites and facilities including back up sites and facilities and to the electronic data communication network connecting the depository, participants, issuers and issuers agents is controlled, monitored and recorded; g. The depository has a detailed operations manual explaining all aspects of its functioning, including the interface and method of transmission of information between the depository,issuers, issuers agents, participants and beneficial owners; h. The depository has established adequate procedures and facilities to ensure that its records are protected against loss or destruction and arrangements have been made for maintaining back up facilities at a location different from that of the depository; i. The depository has made adequate arrangements including insurance for indemnifying the beneficial owners for any loss that may be caused to such beneficial owners by the wrongful act, negligence or default of the depository or its participants or of any employee of the depository or participant; and j. The grant of certificate of commencement of business is in the interest of investors in the securities market.

Record of Services by Depository Participant (DP):

i.

Types of records: - Every participant shall maintain the following records and documents, namely: a. Records of all the transactions entered into with a depository and with a beneficial owner; b. Details of securities dematerialised, rematerialized on behalf of beneficial owners with whom it has entered into an agreement; c. Records of instructions received from beneficial owners and statements of account provided to beneficial owners; and d. Records of approval, notice, entry and cancellation of pledge or hypothecation, as the case may be.

15

Every participant shall make available for the inspection of the depository in which it is a participant all records referred above. Every participant shall allow persons authorised by the depository in which it is a participant to enter its premises during normal office hours and inspect its records. Every participant shall intimate the Board the place where the records and documents are maintained. The participant shall preserve records and documents for a minimum period of five years.

ii.

Where records are kept electronically by the participant, it shall ensure that the integrity of the data processing systems is maintained at all times and take all precautions necessary to ensure that the records are not lost. Destroyed or tampered with and in the event of loss or destruction, ensure that sufficient back up of records is available at all times at a different place.

iii.

If a participant enters into an agreement with more than one depository, it shall maintain the specified records separately in respect of each depository.

iv.

No participant shall assign or delegate its functions as participant to any other person, without the prior approval of the depository.

Agreement by Issuer:

Every issuer whose securities have been declared as eligible to be held in dematerialised form in a depository shall enter into an agreement with the depository.

Records to be maintained by Depository:

Every depository shall maintain the following records and documents, namely: a. Records of securities dematerialised and rematerialized; b. The names of the transferor, transferee, and the dates of transfer of securities; c. A register and an index of beneficial owners; d. Records of instructions received from and sent to participants, Issuers, issuers agents and beneficial owners; e. Records of approval, notice, entry and cancellation or pledge or hypothecation, as the case may be; f. Details of participants;
16

LITERATUREREVIEW
T. Koshy, 1997, Depository in the Debt Market: The Unfinished Agenda
Though the Indian capital market is over 100 years old, it continues mainly as a market for equity related products. Debt is more or less financed through banks and financial institutions, although in the recent past, financial markets are playing an increasingly significant role. Even the Government securities market essentially consists of primary issues and inter-institutional trades. However, due to a variety of institutional and regulatory reasons, the Indian debt market has not been able to achieve even a fraction of its true potential. Although an exemption in stamp duty may appear to be against the interests of State Governments owing to a loss in revenue the resultant increase in liquidity will go a long way in improving their fund raising efforts as also of their state financial institutions and municipalities for infrastructure projects. The National Securities Depository Limited (NSDL) has already taken up this matter with the State Governments. NSDL has requested for a revenueneutral policy change which will imply the levying of a one-time charge at the time of issue and eliminating duty at the time of transfer. This research paper explain different advantages which debt market participants will enjoy if they join the NSDL.

LC Gupta, Naveen Jain, 2003, Indian Securities Depository system, what has Gone Wrong?
Unknowingly and unintentionally the share depository system is adversely affecting millions of small investors and hurting the equity markets growth by causing such investors to gradually withdraw from the market. This paper attempts to explain how this has come about and what corrective action is needed.

Trinath Tadakamalla, 2004, "Dematerialized Securities"

Dematerialized securities are securities that are not on paper and a certificate to that effect does not exist. They exist in the form of entries in the book of depositories. Essentially, unlike the traditional method of possessing a share certificate to the effect of ownership of shares, in the demat system, the shares are held in a dematerialized form. This system works through a depository who is registered

17

with the Securities and Exchange Board of India (SEBI) to perform the functions of a depository as regulated by SEBI.

Under Section 68 B of the Companies Act, inserted by the Companies (Amendment) Act, 2000, it is mandated that every initial public offer made by a listed company in the excess of Rs.10 Corers has to be issued in dematerialized form by complying with the requisite provisions of the Depositories Act, 1996. This article explains Dematerialized securities and Dematerialization process.

Iti Jain & Sudhanshu Roy, 2004, Dematerialisation of Securities

This paper is mainly a study of the dematerialisation process in the Indian capital market, which was introduced through the aforesaid enactment. The paper is divided into five parts. First part introduces the depository system in India and also looks at the need and objectives of the depository system in India. Second part introduces the process of dematerialisation looking at the players involved in dematerialisation. Third part further dissects the demat process and looks at the procedure involved in dematerialisation of securities. Second last part looks at the pros and cons of dematerialisation while the last part finally concludes the paper evaluating the success and failure of the dematerialisation in the Indian capital market.

Dr. M. T. Raju, Dr. Prabhakar R. Patil, 2005, Dematerialisation of Equity Shares in India: Liquidity, Returns and Volatility
Dematerialisation of shares is an important milestone in the annals of Indian Capital Markets. Understanding and measuring the impact of it on various segments is necessary since it stirred the microstructure of Indian capital markets in general and stock exchanges in particular. Demand and Supply forces determine prices of a product. Liquidity plays an important role in the interplay of demand and supply forces. The impact of dematerialisation on liquidity in the Indian stock exchanges is quantified and analysed. Quality of shares changed for better owing to dematerialisation and thus investors are expected to earn higher returns as a natural step, albeit, for some time only. Changes in quality of shares are expected to cause changes in demand and supply for shares, which in turn, influences the levels in share prices (volatility). All these three issues are studied in the present paper. Liquidity and returns improved substantially in the post-demat period while volatility was very much below the daily changes permitted.

18

Prof. G. Vasudha, 2006, Dematerialisation: An Introduction

Dematerialisation is the process of converting the physical form of shares into electronic form. Prior to dematerialisation the Indian stock markets have faced several problems like delay in the transfer of certificates, forgery of certificates etc. Dematerialisation helps to overcome these problems as well as reduces the transaction time as compared to the physical segment. The article discusses the procedures, advantages and problems of dematerialisation. The Indian Stock markets have seen a major change with the introduction of depository system and scrip less trading mechanism. There were various problems like inordinate delays in the transfer of share certificates, delay in receipt of securities and inadequate infrastructure in banking and postal segments to handle a large volume of application and storage of share certificates .To overcome these problems physical dealing in securities should be eliminated . The Indian stock market introduced the system of dematerialisation recognizing the need for scrip less trading.

Narendra Jadhav, 2007, Development of Securities Market The Indian Experience

Well-developed securities markets are the backbone of any financial system. Apart from providing the medium for channelizing funds for investment purposes, they aid in pricing of assets and serve as a barometer of the financial health of the economy. The Indian securities markets have witnessed reforms in the post-liberalization era in terms of market design, technological developments, settlement practices and introduction of new instruments. The markets have achieved tremendous stability and as a result, have attracted huge investments by foreign investors. There still is tremendous scope for improvement in both the equity market and the government securities market. However, it is the corporate debt market, which needs to be given particular emphasis given its importance for providing long-term finance for development.

Nidheesh K B, 2008, Demat Processing in India

A new phase in the Indian stock markets began in the 1970s, with the introduction of Foreign Exchange Regulation Act (FERA) that led to divestment of foreign equity by the multinational companies, which created a surge in retail investing. The early 1980s witnessed another surge in stock markets when major companies such as Reliance accessed equity markets for resource mobilisation that evinced huge interest from retail investors. A new set of economic and financial
19

sector reforms that began in the early 1990s gave further impetus to the growth of the stock markets in India. As a part of the reform process, it became imperative to strengthen the role of the capital markets that could play an important role in efficient mobilisation and allocation of financial resources to the real economy. Towards this end, several measures were taken to streamline the processes and systems including setting up an efficient market infrastructure to enable Indian finance to grow further and mature. The importance of an efficient micro market infrastructure came into focus following the incidence of market abuses in securities and banking markets in 1991 and 2001 that led to extensive investigations by two respective Joint Parliamentary Committees. The Securities and Exchange Board of India (SEBI), which was set up in 1988 as an administrative arrangement, was given statutory powers with the enactment of the SEBI Act, 1992. Objectives of the study is To study and analyse the process of Dematerialisation and Investors opinion towards Demat Processing., To know and explain procedure for opening of Demat account and process of dematerialization of securities to eliminate the problem related with physical holdings of securities., To explain the advantages of Dematerialisation of securities, convince and make them to dematerialize their securities., To know the problem faced by the investor and reason for physical holdings of securities without dematerialization of securities., To give awareness among the investors about Demat and to make them to open Demat Account.

Dr. Kirit Somaiya, 2008, Story of Demat Scams

21st Century India is moving in the direction of becoming a Developed Country. Importance on the growth, Government investment in infrastructure from the year 2000 has changed the picture of Indian economy. Rs.1,00,000crore Government spending on the core and infrastructure industries during 2001-03, has created a boom in the Indian Economy. Indian industries have gained selfconfidence to compete with the world. The boom in the economy resulted in the boom in finance industry and that of Capital Market. It is unique in India that every Bull Run in the Capital Market has got supplemented by a scam. Harshad Mehta Scam 1992, the scam of CRB-NBFC, the plantation companies and the Ketan Parekh Scam. It is the sad part of the Indian Capital Market that every IPO boom has a scam. It was during 1986-88, the primary market momentum had a miniscam of mini-steel plants and mini-cement plant public issues. These companies tapped the market, fooled the Small Investors, collected hundreds of crore of Rupees, and diverted the funds. Small Investor was the loser. This paper is mainly a study of the different Demat Scams that take place in India 2006.

20

NISM,

2010WorkbookforNISM

Series-VI:

Depository

Operations

Certification Examination
This workbook has been developed by the certification team of NISM. This workbook has been developed by NISM in cooperation with the Examination Committee for Depository Operations Examination consisting of representatives from National Securities Depository Limited (NSDL) and Central Depository Services Limited (CDSL). This workbook has been developed to assist candidates in preparing for the National Institute of Securities Markets (NISM) Certification Examination for Depository Operations. It provides basic information about Indian capital market, working and functions of depository.

Central Depository Services (India) Limited, 2010, Inspection Manual

CDSL has formulated by laws, operating instructions and also it comes out with amendments regularly through communiqus. It is very crucial for depository to ascertain whether the RTA so registered carries on the operations in the overall interest of the capital market and the investors. To achieve this objective, CDSL conducts regular Inspection of its DPs and RTAs through their own staff and independent firms of professionals.

The underlying focus of these inspections is to improve the operations of the RTA, to verify whether RTA are aware of and adhere to the Act, Rules, Regulations, various communiqus issued by CDSL and to ensure better and efficient record keeping by them so that better services are provided to the investor.

Prof. Sultan Singh & Sakshi Goyal, 2011, Analysis of Factors Affecting the Decision Making of the Investors in Depository System

The present study is an attempt to study the factors affecting the decision making of the investors in depository system. The primary data are collected with the help of pre-tested structured questionnaire on five point Likert scale from 294 respondents (investors) of different age, gender, education, occupation, income from the cities like Gurgaon, Chandigarh and New Delhi, selected on the basis of convenience sampling. The data collected have been analysed with the help of various descriptive statistics like frequency and present and the results are tested by the use of ANOVA technique. Most of the investors are of the view that shorter settlement period, safety of securities with the
21

depositories, attitude of the staff available with the DPs, timely services provided by the DPs to the investors, reduction in transaction cost, repatriation of sales proceeds of shares/debentures by Riser some of the factors which affects the decision making of the investors in depository system. Opening demat account with DPs is easy but they charge for providing this service. Converting the securities into electronic from and selling the securities on behalf of the minors are difficult in the system. But they are of the view that T+3 and ruling settlement is the result of the depository system. The education of the investors plays an important role in decision making where the difference in the opinions of the investors is found significant in most of the cases, followed by other factors such as occupation, age, etc.

NSDL, 2011 Handbook for NSDL Depository Operations Module (published by NSDL)
This handbook has been divided into four volumes for readers' convenience. The first volume gives an overview of the Indian capital market and NSDL depository system. The second volume deals with admission procedure for different business partners of NSDL, their obligations, practices, systems and procedures to be followed by them and benefits and safety of depository system. The third volume helps in acquiring a working level understanding of certain basic services offered by NSDL like account opening, dematerialisation, and transfer of securities and related operations. The last volume deals with special services offered by NSDL like Pledge, Stock Lending and Borrowings, Corporate Actions, National Savings Certificates / Kisan Vikas Patra (NSC/KVP) in demat form, Warehouse Receipts, Market Participants and Investor Database (MAPIN) and Tax Information Network (TIN).

The procedures explained in the handbook are based on the Depositories Act, Securities and Exchange Board of India (Depositories & Participants) Regulations and Byelaws & Business Rules of NSDL. The book contains illustrations, flow charts and checklists for better Understanding of various concepts and procedures. A sample test paper is given at the end of the fourth volume to help the candidates appearing for NCFM test form an assessment of their preparedness. A thorough understanding of this handbook will form a good base for qualifying the certification test.

Readers may like to visit NSDL website www.nsdl.co.in for updates and to know the new procedures introduced or changes brought about in the existing procedures. A feedback form is given at the end of the fourth volume. Readers may give their feedback, which will be of great help in enhancing the value of this Handbook in its subsequent editions.
22

Atin Kumar Das on April 9, 2011, Law relating to Depositories with Special Reference to India: An Analytical Study
This article explains different laws that regulate working of depositories in India. Article explains the Depositories Act-1996, SEBI (Depositories and Participants) Regulations- 1996, Companies Act1956, Securities and Exchange Board of India Act- 1992, Prevention of Money Laundering Act2002. Apart from the above-mentioned Acts and Regulations it also explains Bye Laws of the depository, Operating Instructions of the depository.

23

RESEARCH METHODOLOGY
Research Methodology:
Research Methodology refers to search of knowledge. One can also define research methodology as a scientific and systematic search for required information on a specific topic. In Research Methodology we study the various steps that are generally adopted by a researcher in his research problem along with the logic behind them.

In a research various methods are used. The selection of method depends on the nature of problem selected and kind of data necessary for the solution.

Objectives of the Study:

To study customers perception towards services provided by Depository Participants To analyse depository services provided by Depository Participants To understand the working system of depository in India

Research Design Used In the Project:The research design used in this project is Exploratory research.

Exploratory research:
Exploratory research is one type of research design, which has its primary objective the provision of insights into and comprehension of the problem situation confronting the research. Exploratory research was performed to gain detailed knowledge and understanding of the functioning of depository in the country by using both primary and secondary data.

Source of Data:
Primary Source of Data: The primary data is in the form of questionnaire which is used to gather investors views about depository systems services in India.

24

Secondary Source of Data: For this project secondary data is also used. Secondary data is the data compiled by someone other than the user. It includes published data in the form of documents, research papers, web pages and other organisational records.

Types of secondary data used: -

In this project the secondary data used was of the following types 1. Internal secondary data: The data which is available within the organisation was obtained from the website of different companies. 2. External secondary data: The data which is obtained from sources external to the organisation as commercial publications, government publications, professional organisations, trade associations professional marketing research agencies etc.

All secondary data used in this project was in the electronic form, and was obtained from the internet.

Computerised databases used in this project: 1. Bibliographical data base is the one which is obtained from journals, government publications, magazines, newspapers etc. Such online publications were accessed to obtain definitions of terms used in this article. 2. Full text database was obtained from the websites of NSDL and CDSL to get the details of working of depository.

Sampling Method: The sampling method used was basically convenience sampling. Sample Size: The study is based on sample size of 126 people who have de-mat account in NSDL
and CDSL.

Data Taking Technique: I have used Questionnaire for collecting the data.

25

WORKING OF DEPOSITORY SYSTEM

Depository System:
Depository system essentially aims at eliminating the voluminous and cumbersome paper work involved in the scrip-based system and offers scope for paperless trading through state-of-the-art technology. It is an institution which maintains an electronic record of ownership or securities. The storage and handling of certificates is hence immediately eliminated which generates a reduction in costs like back office cost for handling, transporting and storing certificates.

Depositary participant is an institution akin to bank for securities. When an investor hands over securities to a depository participant, investors account is credited. The investors depository system account will show their holdings. His account is updated for his transactions of sale and purchase but without physical movement of scripts or transfer deeds. In depository system, share certificates belonging to the investors are dematerialised (demat). Dematerialisation or Demat is a process whereby investors securities like shares, debentures etc., are converted into electronic data and stored in computers by a Depository. Securities registered in investors name are surrendered to depository participant (DP) and these are sent to the respective companies who will cancel them after Dematerialization and credit investors depository account with the DP. The securities on Dematerialization appear as balances in ones depository account. These balances are transferable like physical shares. If at a later date, investors wish to have these demat securities converted back into paper certificates, the Depository does this and their names are entered in the records of depository as beneficial owners. The beneficial ownership will be with investor but legal ownership will be with the depository. Consequently, benefits like interest, dividend, and rights: bonus and voting rights will be with investors. Since depository is to get securities transferred in its name, the depository name will be registered in the ownership register maintained by the company. Thus, instead of name of several owners, the name of depository figures in the register of company.

Since transfer will be affected only in depository, register of company need not be updated on every transactions of sale or purchase of companys share. It alleviates the hardships currently faced by the investors and it also offers option for converting the shares from electronic to physical or paper form through a process of Rematerialisation (remat). Depository system is, indeed, time tested and long prevalent in many advance countries and has been playing a significant role in stock markets around the world.

26

Constituents of Depository System:

The depository system comprises of: i. ii. iii. iv. Depository Depository Participants (DPs) Companies/issuer Investors

i.

Depository:

Depository functions like a securities bank, where the dematerialized physical securities are traded and held in custody. This facilitates faster risk free and low cost settlement. Depository is much like a bank and performs many activities that are similar to a bank depository:

a. Enables surrender and withdrawal of securities to and from the depository through the process of demat and remat, b. Maintains investors holdings in electronic form, c. Effects settlement of securities traded in depository mode on the stock exchanges, d. Carries out settlement of trades not done on the stock exchanges (off market trades).

In India a depository has to be promoted as a corporate body under Companies Act, 1956. It is also to be registered as a depository with SEBI. It starts operations after obtaining a certificate of commencement of business from SEBI. It has to develop automatic data processing systems to protect against unauthorised access. A network to link up with depository participants, issuers and issuers agent has to be created.

Depository, operating in India, shall have a net worth of rupees one hundred crore and instruments for which depository mode is open need not be a security as defined in the Securities Contract (Regulations) Act 1956. The depository, holding securities, shall maintain ownership records in the name of each participant. Despite the fact that legal ownership is with depository, it does not have any voting right against the securities held by it. Rights are intact with investors. There are two depositories in India at present i.e. 1. NSDL: National Securities Depository limited 2. CDSL: Central Depository Services (India) Limited
27

ii.

Depository Participants (DP): A DP is investors representative in the depository system and as per the SEBI guidelines, financial institutions/banks/custodians/stock brokers etc. can become DPs provided they meet the necessary requirements prescribed by SEBI. DP is also an agent of depository which functions as a link between the depository and the beneficial owner of the securities. DP has to get itself registered as such under the SEBI Act. The relationship between the depository and the DP will be of a principal and agent and their relation will be governed by the byelaws of the depository and the agreement between them. Application for registration as DP is to be submitted to a depository with which it wants to be associated. The registration granted is valid for five years and can be renewed. As depository holding the securities shall maintain ownership records in the name of each DP, DP in return as an agent of depository, Shall maintain ownership records of every beneficial owner (investor) in book entry form.

A DP is the first point of contact with the investor and serves as a link between the investor and the company through depository in dematerialisation of shares and other electronic transactions. A company is not allowed to entertain a demat request from investors directly and investors have to necessarily initiate the process through a DP.

Eligibility criteria for depository participants:

The following entities are eligible for becoming depository participant in accordance with Regulation 19 of the SEBI (Depositories and Participants) Regulations, 1996. A public financial institution as defined in Section 4A of the Companies Act, 1056. A bank included in the second schedule of the Reserve Bank of India Act, 1934. A foreign bank, operating in India with the approval of Reserve Bank of India. A state financial corporation established under the provisions of section 3 of the State Financial Corporations Act, 1951. An institution engaged in providing financial services, promoted by any of the four institutions mentioned above. A custodian of securities, who has been granted a certificate of registration by SEBI under Section 12(1A) of the SEBI Act, 1992. A clearing corporation or a clearing house of a stock exchange. A stockbroker having a minimum net worth of rupees TWO CRORES. The aggregate value of the portfolio of securities, of the BOs, held in dematerialized form in a
28

depository through him, shall not exceed 100 times of the net worth of the stockbroker. (Not applicable for DPs whose net worth is Rs.10 crore) In case the stockbroker seeks to act as a participant in more than one depository, he shall comply with the net worth criteria separately with each such depository. A non-banking finance company, having a net worth of not less than rupees fifty lakhs provided that such company shall act as a participant only on behalf of itself and not on behalf of any other person. Provided further that a non-banking finance company may act as a participant on behalf of any other entity, if it has a net worth of Rs.50 crore in addition to the net worth specified by any other authority. A registrar to an issue or share transfer agent who has a minimum net worth of Rupees 10 crore and who has been granted a certificate of registration by SEBI.

Characteristics of depository participant: 1. Acts as an Agent of Depository 2. Directly deal with customer 3. Functions like Securities Bank 4. Account opening 5. Facilitates dematerialization 6. Instant transfer on pay out 7. Credits to investor in IPO, rights, bonus 8. Settles trades in electronic segment

iii.

ISSUER / Companies:

The issuer is the co. which issues the securities. It maintains a register for recording the names of the registered owners of securities and the depositories. The issuer sends a list of shareholders who opt for the depository system. And only those co.s can issue the securities which are registered under stock exchanges.

iv.

Beneficial Owner/ Investor:

Beneficial owner is a person whose name is recorded as such with a depository. It means a person who is engaged in buying and selling of securities issued by the companies and is registered his/ her securities with the depository in the form of book entry. And he/ she has all the rights and liabilities associated with the securities.
29

Facilities offered by depository system:

1. Dematerialization: It is a process of conversion of physical share certificate into electronic form. So, when a shareholder uses the dematerialization facility, company take back the shares, through depository system and equal numbers of shares are credited in his account in e-form.

2. Rematerialisation: Rematerialisation is the exact reverse of Dematerialization. It refers to the process of issuing physical securities in place of the securities held electronically in bookentry form with a depository.

3. Other Services: a. Pledging Dematerialized Shares: Dematerialized shares could be pledged; in fact, this is more advantageous as compared to pledging share certificates. After loan is repaid one can request for a closure of pledge by instructing ones DP through a standard format. The pledgee on receiving the repayment as well as the request for closure of pledge will instruct his DP accordingly. Even the locked-in securities can be pledged. The pledger continues to remain the beneficiary holder of those securities even after the securities are pledged. b. Initial Public Offerings: Credits for public offers can be directly received into demat account. In the public issue application form of depository eligible companies, there will be a provision to indicate the manner in which securities should be allotted to the applicant. One is to mention ones client account number and the name and identification number of DP. All allotment due to investor will be credited into required account. c. Receipt of Cash/non-cash Benefits: When any corporate event such as rights or bonus or dividend is announced for a particular security, depository will give the details of all the clients having electronic holdings in that security as of the record date to the registrar. The registrar will then calculate the corporate benefits due to all the shareholders. The disbursement of cash benefits such as dividend/ interest will be done directly by the registrar. In case of non-cash benefits, depository will directly credit the securities entitlements in the depository accounts of all those clients who have opted for electronic allotment based on the information provided by the registrar. d. Stock Lending and Borrowing: Through the depository account securities in the demat form can be easily lent/ borrowed. Securities can be lent or borrowed in
30

electronic form through an approved intermediary, who has opened a special intermediary account with a DP. Instructions are to be given to DP through a standard format (which is available with DP) to deposit securities with the intermediary. Similarly to borrow securities from the intermediary, one has to instruct DP through a standard format (which is available with your DP). e. Transmission of Securities: Transmission of securities due to death, lunacy, bankruptcy, insolvency or by any other lawful means other than transfer is also possible in the depository system. In the case of transmission, the claimant will have to fill in a transmission request form, (which is available with the DP) supported by valid documents. f. Freezing Account with DP: If at any time as a security measure one wishes that no transaction should be effected in ones account, one may advise ones DP accordingly. DP will ensure that account of such investor is totally frozen until further instructions from him.

Benefits of Depository System:

1. This system will eliminate paper work as the book entry system does not need physical movement of certificates for transfer process. 2. The risk of bad deliveries, fraud and misplaced, mutilated and lost share certificates will not exist. 3. The electronic media will shorten settlement time and hence the investor can save time and increase the velocity of security movement. 4. Investors will be able to change portfolio more frequently. 5. The capital market will be more transparent as the trading, clearing and settlement mechanism have to be highly automated and interlinked with the depository among them. 6. The market will be highly automated and efficient due to the usage of computing and telecommunication technology for the back office activities for all the capital market players.

31

Dematerialisation Process:

NSDL 6 3

DEPOSITORY PARTICIPANTS 7 1

REGISTRAR

INVESTOR

1. Investor surrenders certificates for dematerialisation to DP. 2. DP intimates depository of the request through the system. 3. DP submits the certificates to the registrar. 4. Registrar confirms the dematerialisation request from depository. 5. After dematerializing, registrar updates accounts and informs depository of the completion of dematerialisation. 6. Depository updates its accounts and informs the DP. 7. DP updates its accounts and informs investor.

i.

Appointing DP: Any investor who intends to transact through depository system has to engage one depository participant (DP). He can approach a DP of his choice and open an account with him just like one opens an account with a bank. Investor gets an identification number called Client ID (just as one gets ones bank account number) which serves as a reference point for all his transactions with DP.

Every investor before getting his holding dematerialised has to enter into an agreement with the depository through a participant. This step is necessary whether investor already has securities or securities are yet to be issued in a fresh issue. The investor contracts only with that depository which accepts his security in depository mode since it is not necessary that
32

all eligible securities must be in depository mode and with all the depositories. The decision on whether or not to hold securities within the depository mode and if in depository mode, with which depository or participants, would be entirely with the investor. Request for Demat: After any agreement is entered for getting securities dematerialised and his account is opened, the investor makes an application to depository participants in form called Dematerialisation Request Form (DRF) to be provided by the DP and hands over his share certificates duly cancelled by writing surrendered for dematerialisation to them for demat. The DP will accept certificates registered only in investors name.

ii.

The request for dematerialisation with the depository participants is sent to the depository through depository network with which DP is connected. Simultaneously DP submits the securities certificates to the issuer company or its Registrar of transfer.

iii.

Approach the Company or Registrar of Transfer: The depository will electronically intimate the issuer or its Registrar and transfer agent of the dematerialisation request. The issuer or the Registrar and transfer Agent has to verify the validity of the security certificates as well as the fact that the DRF has been made by the person recorded as a member in its Register of Members. If the issuer or its Registrar is satisfied, it dematerialises the scrip and updates its record.

iv.

Confirmation of Demat: The Registrar to transfer or the concerned company when satisfied with the case of demat has to inform the depository of the completion of dematerialisation authorising an electronic credit for that security in favour of the investor. Crediting the Clients Account: DP credits investors account with the number of shares so dematerialised and thereafter investor hold the securities in electronic form. If there is rejection of demat request then such credit is not given. After crediting the account, the client is sending the necessary information in form of a statement like we get bank statement after bank transactions.

v.

33

Demat Account:
Demat account is a safe and convenient means of holding securities just like a bank account is for funds. Today, practically 99.9% settlement (of shares) takes place on demat mode only. Thus, it is advisable to have a Beneficiary Owner (BO) account to trade at the exchanges.

Benefits Of Demat Account:

1. A safe and convenient way of holding securities (equity and debt instruments both). 2. Transactions involving physical securities are costlier than those involving dematerialised securities (just like the transactions through a bank teller are costlier than ATM transactions). Therefore, charges applicable to an investor are lesser for each transaction. 3. Securities can be transferred at an instruction immediately. 4. Increased liquidity, as securities can be sold at any time during the trading hours (between 9:55 AM to 3:30 PM on all working days), and payment can be received in a very short period of time. 5. No stamp duty charges. 6. Risks like forgery, thefts, bad delivery, delays in transfer etc., associated with physical certificates, are eliminated. 7. Pledging of securities in a short period of time. 8. Reduced paper work and transaction cost. 9. Odd-lot shares can also be traded (can be even 1 share). 10. Nomination facility available. 11. Any change in address or bank account details can be electronically intimated to all companies in which investor holds any securities, without having to inform each of them separately. 12. Securities are transferred by the DP itself, so no need to correspond with the companies. 13. Shares arising out of bonus, split, consolidation, merger etc. are automatically credited into the demat account of the investor. 14. Shares allotted in public issues are directly credited into demat account of the applicants in quick time.

34

Opening a Demat Account:

To start dealing in securities in electronic form, one needs to open a demat account with a DP of his choice. An investor already having shares in physical form should ensure that he gets the account opened in the same set of names as appearing on the share certificate; otherwise a new account can be opened in any desired pattern by the investor.

OPENING A DEMAT ACCOUNT GETTING STARTED

Choose a DP Fill up an account opening form provided by DP, and sign an agreement with DP in a standard format prescribed by the depository.

DOCUMENTS TO BE ATTACHED

Passport size photographs Proof of residence (POR) - Any one of Photo Ration Card with DOB / Photo Driving License with DOB / Passport copy / Electricity bill / Telephone bill. Proof of identity (POI) - Any one of Passport copy / Photo Driving License with DOB / Voters ID Card / PAN Card / Photo Ration Card with DOB.

DP provides the investor with a copy of the agreement and schedule of charges for his future reference. DP opens the account and provides the investor with a unique account number, also known as Beneficiary Owner Identification Number (BO ID).

PAN card

Note: 1. The agreement required to be signed by the investor details the rights and duties of the investor and DP. 2. DP may revise the charges by giving a 30 days prior notice. SEBI has rationalized the cost structure for inaction by removing account opening charges, transaction charges for credit of securities and custody charges, effective from January 28, 2005.

35

Re materialisation process

2 NSDL 4

DEPOSITORY PARTICIPANTS

REGISTRAR

INVESTOR

1. Beneficial owner request for Rematerialisation. 2. DP intimates of the Depository request through the system. 3. Depository conform Rematerialisation request to the registrar. Registrar updates accounts and print certificate. 4. Depository updates accounts and downloads details to DP. 5. Registrar dispatches certificates to investor.

Rematerialisation is a process of converting electronic holdings of investor back into share certificates in paper form. The process of Rematerialisation is also carried out through DP and the process has to be completed within a period of 30 days. Thus, once security is dematerialised it is not necessary that investor is to continue in depository mode for all times to come. He can switch over to remat whereby he gets back physical possession of security scripts. The client of DP has to submit a request for remat. This request is forwarded for necessary action to depository. The depository confirms the Rematerialisation request to the Registrar and Transfer Agents. The Registrar updates the accounts and prints the desired certificate. The depository is informed by Registrar and certificate is sent to the investor. The depository updates its records and communicates to DP to incorporate necessary changes in the account of the client.

36

DEPOSITORY ACCOUNT AND ITS TYPES

Types of Accounts:
Type of depository account depends on the operations to be performed. There are three types of demat accounts which can be opened with a depository participant viz. a. Beneficiary Account b. Clearing Member Account c. Intermediary Account.

TYPES OF ACCOUNT

BENEFICIAL OWNER ACCOUNT

CLEARING MEMBER ACCOUNT

INTERMEDIARY ACCOUNT

HOUSE

NON-HOUSE

A DP may be required to open three categories of accounts for clients Beneficiary Account, Clearing Member Account, and Intermediary Account. A Beneficiary Account is an ownership account. The holder(s) of securities in this type of account own those securities. The Clearing Member Account and Intermediary Account are transitory accounts. The securities in these accounts are held for a commercial purpose only. A Clearing Member Account is opened by a broker or a Clearing Member of the purpose of settlement of trades. An Intermediary Account can opened by a SEBI registered intermediary for the purpose of stock lending and borrowing.

37

i.

Beneficiary Account:
This is an account opened by investors to hold their securities in dematerialised form with a depository and to carry out the transactions of sale and purchase of such securities in book entry form through the depository system. A beneficiary account holder is legally entitled for all rights and liabilities attached to the securities (i.e. equity shares, debentures, government securities, etc.) held in that account. Therefore, the account is called beneficial owner account".

A beneficiary account can be in the name of an individual, corporate, Hindu Undivided Family (HUF), minor, bank, financial institution, trust, etc. or the broker himself for the purpose of his personal investments in demat form. The account is opened with a DP. A new sub-type viz. "Margin Account" has been added to the Client types viz.; 'Resident' and 'Body Corporate' under Client Maintenance Module in DPM Application Software (DPMAS). The new sub-type "Margin Account" is added to enable Clearing Members (CMs) to open beneficiary accounts to hold securities for client margin purposes.

New sub-types are also added to enable promoters to separately hold securities issued as "Promoter" of the company.

House account vs. non-house account:

An account opened by a DP for the custody of and transactions in its own investments is referred to as a house account, and all other beneficiary accounts are referred to as nonhouse account. DPs are required to open house accounts for their own investments to prevent co-mingling of their assets with that of their clients.

Neither the Depositories Act nor the regulations made under the Act lay down any specifications about who can open a beneficiary account. Since all beneficial owners are deemed to be members of a company (under section 41(3) of the Companies Act), only those who are eligible to become members of a company under the Companies Act, can open a beneficiary account with a depository. Thus, all legal entities with the exception of partnership firms can open an account in the depository system.

38

Documents for Verification:

I.

Non-body Corporate Investors: For the purpose of verification, all non-body corporate investors have to submit the following documents, as prescribed by SEBI, along with the stipulated account opening form. A beneficiary account must be opened only after obtaining a proof of identity and address of the applicant. An authorised official of the Participant should verify the photocopies of any of following documents submitted with their corresponding originals and put his/her signature on them with remarks "verified with original" before proceeding to open the account.

a. Proof of Identity (POI): Passport Voter ID Card Driving License PAN card with photograph MAPIN card (SEBI vide its Circular No. MRD/DoP/Cir-08/2007 dated June 25, 2007 has communicated its decision to discontinue with the requirement of Unique Identification Number (UIN) under the SEBI (Central Database of Market Participants) Regulations 2005 (MAPIN regulations)/circulars. Identity card/document with applicant's Photo, issued by o Central/State Government and its Departments, o Statutory/Regulatory Authorities, o Public Sector Undertakings, o Scheduled Commercial Banks, o Public Financial Institutions, o Colleges affiliated to Universities (this can be treated as valid only till the time the applicant is a student), o Professional Bodies such as ICAI, ICWAI, ICSI, Bar Council etc., to their Members; and o Credit cards/Debit cards issued by Banks.

b. Proof of address (POA): 1. Ration card 2. Passport 3. Voter ID card

39

4. Driving license 5. Bank passbook

Bank passbook is one of the Proof of Address (POA) being submitted by applicant(s) To the DP at the time of opening depository account. In this regard, procedure is as Follows: Computer generated original bank statement: DPs may accept the computer generated original bank statement as POA if obtaining the copy of bank passbook nor attestation (stamp and signature) of the authorised official of the bank on the original bank statement is feasible. Provided such original bank statement is printed on the stationery of the bank Carries logo & name of the bank, displays the name, address and bank Transactions/holdings of the Client for the latest quarter ending. Computer generated bank statement on plain paper: DPs may accept the computer generated bank statement which is printed on a Plain paper as POA provided it clearly mentions the name, address and bank Transactions/holdings of the Client for the latest quarter ending. Provided such a bank statement is duly attested (signed and stamped) by the authorised official of the bank mentioning the name and designation of such authorised official. In both the aforesaid circumstances, DPs are advised as follows: o Obtain a cancelled cheque in original and signature of the applicant(s) (all the holders in case of joint holdings) on the bank statement. o The bank statement should be of the latest quarter ending e.g. depository Accounts opened in the month of April, May and June should be supported by the bank statement of the quarter ending March 31. Capturing of landmark details: Clients prefer to write landmark details viz., name of the building/mall/junction/ School/garden/hotel/bank/railway station/company name/bus depot etc. with the Preceding words such as 'nearby', 'adjacent to', 'behind', 'next to', 'opposite to' Off' etc. in the account opening form as it facilitates for easy location of their Addresses and prompt delivery of various communications to be received by The Clients. In this context, procedure is as follows, At the time of opening demat accounts: DPs should ensure compliance with the various guidelines/circulars issued By NSDL on account opening and after satisfying itself, may capture the

40

Address including landmark details in the DPM System as provided by the Clients in the account opening forms. Change in landmark details: In case of change (addition/deletion/modification) in the landmark details Already captured in the DPM system at the time of opening demat accounts, DPs may limit the changes to the landmark details after obtaining a request From the Clients on a plain paper, which is signed by all the holder(s) (in Case of joint holdings). DPs are advised to note that the primary address Captured in the DPM system as mentioned in the proof of address, at the Time of opening demat accounts should remain intact, limiting the changes To the landmark details.

6. Verified copies of Electricity bills (not more than two months old), Telephone bills (not more than two months old) pertaining to only Landline telephones (other than Fixed Wireless Phone) irrespective of the service provider can be accepted by DPs as POA. (DP may ascertain the fact that such telephone number exists in the name of the entity, by making a call or by any other means) and Leave and License Agreement / Agreement for sale.

7. Self-declaration by High Court & Supreme Court judges, giving the new address, In respect of their own accounts. 8. Identity card/document with address, issued by Central/State Government and its Departments, Statutory/Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks, Public Financial Institutions, Colleges affiliated to Universities (this can be treated as valid only till the time The applicant is a student) and Professional Bodies such as ICAI, ICWAI, Bar Council etc., to their Members. In case of joint holdings, POI and POA documents must be collected in respect of all Account holders. The aforesaid documents are the minimum requirement for opening a BO Account.
41

Participants are advised to exercise due diligence while establishing the identity of the person to ensure the safety and integrity of the depository system. Participants can apply stricter criteria and accordingly, decide to accept, select documents out of the list of documents prescribed by SEBI, as proof of identity/address.

II.

For Corporate Investors: For the purpose of verification, all corporate investors have to submit the following documents as prescribed by SEBI along with the stipulated account opening form.

1. Memorandum & Articles of Association (MOA & AOA), Board resolution for opening demat account and the list of authorised signatories along with their specimen signatures and photographs, etc. 2. Introduction by an existing account holder or by the applicant's bank. 3. Proof of address of the corporate, evidenced by the document registered with Registrar of Companies or acknowledged copy of Income Tax Return or Bank Statement or Leave and License Agreement/Agreement for sale.

An authorised official of the Participant shall verify the proof of address with the original documents and affix his/her signature on the documents submitted by the Client, while exercising such due diligence.

III.

Common Information: The process of opening an account with a depository, nature of such an account, and various factors to be considered for opening a depository account is explained below. Some details are common to all types of accounts. These are: 1. Name of the holder 2. Date of birth (for individual accounts) 3. Occupation 4. Address & phone/fax number 5. Bank details like name of bank, type of account (current/savings), account number, branch address, MICR, etc. 6. PAN number 7. Details of nomination (for individual accounts only) 8. Specimen signatures 9. MAPIN UIN (s)
42

10. E-mail address 11. Mobile number 12. Address for communication

ii.

Clearing Member Account:

The entities that are authorised to pay in and receive the pay out from a Clearing Corporation (CC)/ Clearing House against trades done by them or their clients are known as clearing members (CM). CMs are identified in the system through their CM-BP-ID. All pay-in and pay-out transactions are carried out through their accounts.

There are two types of clearing members: 1. All members of a stock exchange popularly known as brokers are clearing members; 2. Custodians who are permitted by the stock exchange to act as a clearing member.

Procedure to Open a Clearing Member Account:

The steps undertaken to open the account are same as those of individuals, difference lies in the type of form and details to be filled in and documents to be submitted. The only major difference is that the clearing member has to first register it with the clearing corporation and obtain a CCCM- ID. The clearing account is identified by the combination of CC-CM-ID given by the clearing corporation, CM-BP-ID given by the depository and the Client-ID given by the DP.

Before opening a clearing account, the DP should send to the depository the clearing member's account opening form. The Depository then allots the CM-BP-ID. Based on the CM-BP-ID so allotted, the account gets activated. The DP then generates Client-ID and communicates the date of opening the account in DPM system to the depository.

Details to be filled in the form are: 1. Name of the Clearing Member 2. Company's short name, if any 3. Address of the registered office, telephone number, fax number, e-mail, if any 4. Name and address of the authorised signatories, their designations and telephone numbers, status code, sub-status code
43

5. Bank account particulars, bank name and its branch, current account number, RBI reference number, RBI approval date, PAN/ GIR number 6. Signatures of Authorised signatory

Details of Introducer- If an existing client has introduced a new client to the DP his signature is required on the form. In other cases, the DP may ask for details that it considers appropriate. A separate enclosure has to be attached to the account opening form specifying the following details: 1. Name and address of the clearing member 2. Name and address of the clearing corporation 3. Clearing Corporation Id (CC-ID) 4. Clearing Member Id (CM-ID) 5. Stock Exchange clearing code 6. SEBI Registration number 7. Trade name 8. Copy of Board Resolution for authorised signatories should also be submitted. Generally, there will be only one CM account per broker for a stock exchange.

Checklist for a Clearing Member Account: 1. Ensure that all compulsory fields in the account opening form have been entered. 2. Ensure that a copy of the board resolution for authorised signatories has been enclosed in case of corporates. 3. Ensure that required letter from Stock Exchange giving CC-ID is enclosed. 4. Ensure CM is informed of standing instruction facility for receipt. 5. Ensure CM is informed that in case of delivery to CC instruction, either of the joint-holders can sign the instruction. 6. If the forms are received at the branch of a DP, ensure that the account opening form along with required references is dispatched to head office in a proper and timely manner. If required, retain a copy. 7. Ensure follow up with head office in case defined deadline in respect of account opening is not met. The clearing account should only be used for clearing and settlement purposes and not for any other purpose, e.g., holding of securities. All the securities received in a settlement account should be transferred to respective beneficial accounts as soon as possible, but in no case later than the time prescribed by the depository/ stock
44

exchange/SEBI in this regard. The opening of clearing member account constitutes a "standing instruction" to receive credits from the clearing corporation when there is a pay-out.

Intermediary Account: An intermediary account can be opened by a SEBI registered intermediary for the purpose of stock lending and borrowing. The clearing member account and the intermediary account are transitory accounts. The securities in these accounts are held for a commercial purpose only.

Client types:

There are several client types in the depository system and different codes are allotted to them. These are listed below: 1. Resident Ordinary Hindu Undivided Family (HUF)

2. Financial Institutions (FI) Government-sponsored FI State Financial Corporation Others

3. Foreign Institutional Investors (FIIs) Mauritius-based Others

4. Non-resident Indian (NRI) Repartiable Non-Repartiable

5. Body Corporate Domestic Company Overseas Corporate Body (OCB) Government Company Central Government State Government Co-operative Body Non-Banking Finance Companies (NBFC)

45

Non-NBFC Broker Foreign Bodies Group Companies OCB-Non Repartiable Foreign Venture Capital Limited Liability Partnership Others

6. Clearing Member (CM) 7. Foreign National 8. Mutual Fund 9. Trust 10. Bank

46

ANALYSIS & INTERPRETATION

I used a structured questionnaire for eliciting the required responses relating to Depository Services. Respondents chosen for this research are only those who have a DEMAT account with any depositary participant. 126 respondents were approached for this purpose. All the respondents cooperated with the researcher in filling the questionnaire.

The various responses were classified, and tabulated. A simple statistical analysis was made by the researcher. An attempt is made to present the analysis which covers various aspects of Depository Services that affect a customers opinion related to depository systems services.

47

GENDER

GENDER
Male Female

101

25

Gender

20%

Male Female
80%

Interpretation:
Out of 126 candidates 101 are male and 25 are female. It means that male candidates are more interesting to invest in shares. 20% are female candidates and 80% are male candidates.

48

OCCUPATION

OCCUPATION
Student Businessman Service Other

14

46

43

24

Occupation

19%

11%

Student Businessman
36%

Service Other

34%

Interpretation:
There are 36% of the candidates are businessman, 34% are doing service, 19% are other, and 11% are students. In my analysis I can say that businessman are more like to invest in share capital. Out of 126 candidates 46 are Businessman, 43 are doing services, 24 are others, and 14 are students.

49

AGE GROUP

AGE GROUP
20 - 30 30 - 40 40 -50 More Than 50

14

46

36

17

Age Group

15%

12%

20 - 30 30 - 40 40 -50

32%

41%

More Than 50

Interpretation:
In my analysis 41% are between the age of 30years 40years, 32% are between 40years 50years, 15% are more than 50, and 12% are between 20years 30years. From my analysis I also can say that middle age people are more investing in shares. Out of 126 candidates 46 are between the age of 30years 40years, 36 are between 40years 50years, 17 are more than 50years, and 14 are between 20years 30years

50

DO YOU THINK DEMAT IS SAFE AND SECURE?

DO YOU THINK DEMAT IS SAFE AND SECURE?

Yes No

71

55

Do you think demat is safe and secure?

44% 56%

Yes No

Interpretation:
Out of 126 respondent candidates 71 are believe that demat is secured and 55 are still not believe that demat is secured. In my analysis 56% are believe that demat is secured and remaining are not believe in it.

51

WHERE DO YOU HAVE THE ACCOUNT?

WHERE DO YOU HAVE THE ACCOUNT?

India bulls Marwadi Angel Kotak Sharekhan Icici Other

21

30

22

28

10

Where do you have the account?

8% 6% 17%

6%

22% 24% 17%

India bulls Marwadi Angel Kotak Sharekhan Icici Other

Interpretation:
There are 24% of candidates having demat a/c with Angel Broking, 22% of candidates having demat a/c with Share Khan, 17% having a/c with Marwadi and Kotak and rest of having a/c with other companies. From my analysis I can say that Angel Broking is more preferable by the candidates.

52

WHICH TYPE OF TRADING YOU PREFER?

WHICH TYPE OF TRADING YOU PREFER?

Online Offline

60

81

Which type of trading you prefer?

43% 57%

Online Offline

Interpretation:
Out of 126 candidates 81 are treading through offline and 60 are trading through online. 57% are prefer offline trading and 43% are prefer online trading.

53

WHAT ARE THE ACCOUNT OPENING CHARGES?

WHAT ARE THE ACCOUNT OPENING CHARGES?

100 - 200 200 300 300 - 400 400 - 500

35

91

What are the account opening charges?

0% 28%

100 - 200 200 - 300 300 - 400

72%

400 - 500

Interpretation:
Account opening charges are charged by the company is between 400 500. There are 72% are charging Rs.400 500 and moreover other 28% are charging Rs.300 400.

54

WHAT ARE YOUR BROKERAGE CHARGES?

WHAT ARE YOUR BROKERAGE CHARGES?

.01-.10 - .02-.20 .02-.20 - .03-.30 .03-.30 - .04-.40 .04-.40 - .05-.50

32

34

53

What are your brokerage charges?

6% 25% 42% 27%

.01-.10 - .02-.20 .02-.20 - .03-.30 .03-.30 - .04-.40 .04-.40 - .05-.50

Interpretation:
42% companies are charging brokerage .03-.30 - .04-.40, 27% companies are charging brokerage between .02-.20 - .03-.30, and 25% companies are charging brokerage between .01-.10 - .02-.20, and other companies are charging brokerage between .04-.40 - .05-.50.

55

DID YOU NEGOTIATE FOR BROKERAGE WITH YOUR COMPANY?

DID YOU NEGOTIATE FOR BROKERAGE WITH YOUR COMPANY?

Yes No

54

72

Did you negotiate for brokerage with your company?

43% 57%

Yes No

Interpretation:
Out of 126 candidates 72 candidates has not negotiate for brokerage and 54 candidates has negotiate for brokerage. 57% candidates has not negotiate for brokerage charges and remaining candidates has negotiate there brokerage charges.

56

SINCE HOW LONG ARE YOU HOLDING AND TRADING IN SECURITIES?

SINCE HOW LONG ARE YOU HOLDING AND TRADING IN SECURITIES?

< 1 Year 1 year - 3 year 3years - 5 years > 5 years

24

34

40

27

Since how long are you holding and trading in securities?

19%

22%

27% 32%

< 1 Year 1 year - 3 year 3years - 5 years > 5 years

Interpretation:
Out of 126 candidates 40 candidates are holding and trading in securities since last 3years5years, 34 candidates are holding and trading in securities since last 1years 3years, there are 27 candidates are holding and trading in securities from last years.

57

HOW OFTEN DO YOU TRADE?

HOW OFTEN DO YOU TRADE?

Daily Weekly Monthly Yearly

30

39

31

26

How often do you trade?

21%

24%

Daily Weekly Monthly

24% 31%

Yearly

Interpretation:
Here 31% of participants are trading weekly, means that out of 126 respondents 39 respondents are like to trade weekly. 24% participants are trading Daily and Monthly, means that out of 126 respondents 30 0r 31respondents are like to trade Monthly and Daily. 21% participants are trading yearly, means that out of 126 respondents 26 respondents are like to trade yearly.
58

WHICH OF THE FOLLOWING SERVICES ARE PROVIDED BY YOUR DEPOSITORY PARTICIPANT?

WHICH OF THE FOLLOWING SERVICES ARE PROVIDED BY YOUR DEPOSITORY PARTICIPANT?

Informatio n through Phone 82
Trade report Fund Transferability Account Statement Mobile Trading Tips

107

116

120

108

113

Which of the following services are provided by your Depository Participant?

Information through Phone
17% 13% 16% 17% 18%

Trade report Fund Transferability Account Statement

19%

Mobile Trading
Tips

Interpretation: Account statement service provided by 19% of Depository Participants. Fund transfer service provided by 18% of Depository Participants. Mobile Trading and Tips given by 17% of depository Participants. Trade Report facilities provided by 16% of Depository Participants. Telephonic services provided by 13% of Depository Participants.

59

PLEASE RATE YOUR SATISFACTION LEVEL OF YOUR DEPOSITORY PARTICIPANT ON A SCALE OF 1 TO 5, WITH 1 BEING POOR AND 5 BEING EXCELLEN

PLEASE RATE YOUR SATISFACTION LEVEL OF YOUR DEPOSITORY PARTICIPANT ON A SCALE OF 1 TO 5, WITH 1 BEING POOR AND 5 BEING EXCELLENT.
Information Trade Fund through Tips Report Transferability Phone Account Statement Pay In/Pay Out

431

45 6

466

454

490

458

Please rate your satisfaction level of your Depository Participant on a scale of 1 to 5, with 1 being Poor and 5 being Excellent.
Information through Phone
17% 18% 16% 16% 16%

Tips Trade Report Fund Transferability

17%

Account Statement
Pay In/Pay Out

Interpretation: Out of all the services Account statement facilities are like most by the respondents, that is
18%.

Second most favourable services are Trade Report and Pay In/Pay Out that is 17%. And at last Telephonic, Fund Transferability, and Tips are most favourable, that is 16%.
60

FINDINGS AND SUGGESTIONS

Findings:
On the basis of data analysis following are the findings of the research 1. Most of the respondents (32%) are trading for three to five years. 2. Most of the DEMAT a/c holders like to use offline (81%) modes of trading (i.e. - online trading and offline trading). 3. Most of the depository participants contact their customers weekly. 4. Almost all the respondents are satisfied with the service charges. 5. For account opening charges charged by the company is 400-500, that is 72%. 6. Most of the respondents (56%) are believe that Demat account is safe and secured. 7. Most of the respondents (24%) have their demat account with Angel Broking, because of their services. 8. Most of the respondents are aware of the basic functions of DEMAT A/c (like procedure of account opening, transaction statement of DEMAT Account, nomination facility, Rematerialization of DEMAT Securities etc.) but most of them do not have any knowledge about NSDL, CDSL and Depositaries Act 1996. 9. There are more number of male respondents (80%) as compare to female respondents (20%) 10. The educational statuses of most of the respondents who hold a DEMAT a/c are Businessman (36%). 11. Most of respondents are between age group of 30-40, that is 41%.

Suggestion:
1. Since dematerialization has a great bearing on the creation and protection of wealth and investment earnings of an investor, DPs must increase their efforts in promoting enhanced services in general, and in those involving security and safety in particular. 2. To encourage the existing and prospective shareholders, all efforts should be made to ensure good returns, in addition to providing greater security and safety. 3. Since the investors expect better service form depository participants, it should provide them value-added services. 4. The processing of the DEMAT account opening should be made fast and non-tedious. 5. The DEMAT a/c holder should be given basic information about NSDL, CDSL and Depositaries Act 1996. 6. To increase the awareness among youth, they should tie up with educational institutions and offer mandatory certificate based courses.

61

CONCLUSION
Investor knowledge about the financial services is very essential in the current global scenario. There are many investors who are gambling in the stock market without any prior investment knowledge. Every investor has a demat account without properly knowing the meaning of Demat. It is the basic tenet that you should be theoretically through with something before practically implementing it.

I, as a management student wanted to study the functioning of various depositories present in the country and also the investors awareness about the functioning of depositories. After conducting my research in this regard, I found that the awareness levels are not up to the mark. Now its high time that our regulatory bodies present in the country should take a clear note of this situation and take necessary measures to increase investors awareness.

62

BIBLIOGRAPHY
1. Prof. Sultan Singh &Sakshi Goyal, (2011), Analysis of Factors Affecting the Decision Making of the Investors in Depository System available at:

http://www.skirec.com/42/1.abstract 2. P Mohana Rao,(1999) Dematerialisation, available at: http://myicwai.com/knowledgebank /fm13.pdf 3. NSDLs Guide to Depositories, available at: http://www.nsdl.co.in/guideto depositories.pdf. 4. NSDL,( 2011) Handbook for NSDL Depository Operations Module (published by NSDL), available at:
https://nsdl.co.in/downloadables/Capital%20Markets%20and%20NSDL%20Overview.pdf

5. Central Depository Services (India) Limited, (2010), Inspection Manual ,available at:
http://www.cdslindia.com/downloads/CDSL_Inspection_Manual/CDSL-Inspection-ManualVersion%2019%20-%2031.12.2011.pdf

6. NISM (2010)Workbook for NISM-Series-VI: Depository Operations Certification Examination , available at:
http://nism.ac.in/index.php?option=com_phocadownload&view=category&id=22:doce&downl oad=119:download-workbook&Itemid=1.pdf

7. Dr. Kirit Somaiya, (2008), Story of Demat Scams , available at: http://www.docstoc.com/docs/2297987/Story-of-Demat-Scam-100000-Bogus-Demat-AcBank-Ac-Cornering.pdf 8. Narendra Jadhav, (2007), Development of Securities Market The Indian Experience , available at:http://drnarendrajadhav.info/drnjadhav_web_files/Published%20papers/Development%20o f%20Securities%20Market%20by%20Narendra%20jadhav.pdf 9. Iti Jain& Sudhanshu Roy, (2004), Dematerialisation of Securities , available at:www.scribd.com/doc/37698913/dematerlization 10. Dr. M. T. Raju, Dr. Prabhakar R. Patil, (2005), Dematerialisation of Equity Shares in India: Liquidity, Returns and Volatility, available

at:www.utiicm.com/Cmc/PDFs/2001/prabhakar_patil2001.pdf

63

Websites:
www.nsdl.co.in/ investor.sebi.gov.in/faq/dematfaq.html www.cdslindia.com/ en.wikipedia.org/wiki/Depository_participant www.investorwords.com/1413/depository.html finance.indiamart.com/india.../sebi_depositories_custodians.html www.cochinstockexchange.com/aboutdp.html www.sbicapsec.com/depository.aspx www.hsbc.co.in/1/2/corporate/hsbc-securities-services/depository www.lse.co.in/LSESL_New/Depository.aspx www.lse.co.in/ en.wikipedia.org/wiki/Ludhiana_Stock_Exchange_Association http://www.legalserviceindia.com/articles/dematerialized_securities.htm 2004 http://www.indianmba.com/Faculty_Column/FC435/fc435.html

64

ANNEXURE

65

STUDY ON DESCRIPTIVE ANLAYSIS OF THE DEPOSITORY PARTICIPANTS Personal Information:

Name of the Respondent: _____________________________________ Gender:
Male Female

Occupation:
1. Student Businessman Service Other ___________________

Age Group:
2. 20years 30 years 30years 40 years 40years 50 years More than 50 years

What percentage of your earnings do you invest?

3. Up to 10% Up to 25% Up to 50% Above 50%

Do you have a demat account?

4. Yes 5. Yes 6. India bulls Marwadi Angel Kotak Sharekhan Icici Others _______________ No No

Do you think demat is safe and secure? Where do you have the account?

Demographics:
1. Which type of trading you prefer? Online Offline 2. What are the account opening charges?
100-200 200-300 300-400 400-500

3. What are your brokerage charges __________ ?

66

4. Did you negotiate for brokerage with your company?

Yes No

5. If yes, was your negotiation successful?

Yes No

6. Since how long are you holding and trading in securities?

< 1years 1years 3years 3years 5years >5years

7. How often do you trade?

Daily Weekly Monthly Yearly 8. Which of the following services provided by your Depository

Participant? Services Telephonic Tips Trade Report Fund Transferability Account Statement Mobile Trading Yes No

9. Please rate your satisfaction level of your Depository Participant on a scale of 1 to 5, with 1 being Poor and 5 being Excellent. Very Poor Account Opening Charges Brokerage Telephonic Tips Trade Reports Fund Transferability Account Statement Pay-In / Pay-Out
67

Poor

Neutral

Good

Excellent

68