ATMdesk User Manual

ATMdesk
3rd Party Diagnostic Solution for NCR 56xx 58xx (Personas), 53xx (Easypoint) and 66xx (SelfServ) ATMs User Manual
Version 8.1
2007- 2013 ATMdesk GmbH.
ATMdesk
User Manual
NOTICE
WHILE THE INFORMATION IN THIS PUBLICATION IS BELIEVED TO BE ACCURATE, ATMDESK MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THIS MATERIAL INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF TITLE OR OWNERSHIP, IMPLIED WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR PARTICULAR PURPOSE OR USE. In no event shall ATMdesk be liable for errors contained herein or for indirect, incidental, special, consequential, reliance or cover damages, including loss of profits, revenue, data or use, incurred by any user or any third party. This document contains information which is protected by copyright. All Rights Reserved. No part of this work covered by copyright herein may be reproduced or used in any form or by any means - graphic, electronic, or mechanical, including photocopying, recording, taping, or information storage and retrieval systems - without permission of the copyright owner. ATMdesk is registered trademark of ATMdesk GmbH. Other product names mentioned herein are used for identification purposes only and may be trademarks and/or registered trademarks of their respective companies. It is the policy of ATMdesk GmbH to improve products as new technology, components, software, and firmware become available. Therefore delivery, availability and specifications are subject to change without prior notice.
2007- 2013 ATMdesk GmbH
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Change Sheet Title: ATMdesk User Manual Rev A B C Date 13/06/08 23/08/08 03/12/08 Section All All 6.18, 6.19, 7.17, 7.18, 8.1 All 6.19, 6.20, 7.20, 7.21 6.4, 7.4 6.4, 7.4, 7.20, 7.21 6.7, 7.5, 7.7 Description of Change Initial release Updated to Software Version 5.0 Updated to Software Version 5.3 ELO Touch Screen, SSI Barcode Reader related sections added. Error Logs section updated.
D E
03/05/09 24/07/09
Updated to Software Version 6.0 Updated to Software Version 6.1 Glory BNA and Fujitsu GBRU sections added.
17/08/09
Updated to Software Version 6.2 Card Reader sections updated (DIP support). Updated to Software Version 6.3 Card Reader sections updated (CIM support). Glory BNA sections updated (UD686 support). Fujitsu GBRU sections updated (additional tests). Updated to Software Version 6.4 40-Col Printers sections updated (60mm support). Dispenser sections updated (Hawk support and Safe Mode). Updated to Software Version 6.4.1 Indicators sections updated (Remote Relay test enable by safe door alarm). Dispenser sections updated (Dispense/Present test enable by cassette reinsertion). Updated to Software Version 6.4.3 Supervisor Menu updated (Quick Restart option).
18/12/09
03/03/10
22/03/10
6.7, 6.14, 7.7, 7.15 4
22/03/10
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K L
01/07/10 13/09/10
All 7.4, 8
Updated to Software Version 7.0 Updated to Software Version 7.1.2 Swipe Card Reader supported. Clearing Logs/Tallies supported. Updated to Software Version 7.2 USB DIP Card Reader supported. USB Statement Printer supported. USB GDS Touch Screen supported. Encryptor PIN Entry test added. GBRU BV Calibration test added. Updated to Software Version 7.3 USB DPM Scanner supported Transport-less USB Receipt Printer (6622e) SDC Bantam Spray Dispenser USB Mini Misc I/F (6622e) Updated to Software Version 7.5 Dual Side Thermal Receipt Printer supported. Cheque Processing Modules (CPM2/3/4, SCPM, UDPM) supported. Print report option in Clear Keystore OPT Identify and OPT Initialize tests added RTR-2 test sequence added for dispensers FRA/GER/DAPI9 country EPPs supported SDC+ Statement Printer Supported USB Mode Switch (66xx) supported BNA3 (UD-700) supported Additional tests for 80 Column Printers
7.2
30/11/10
1, 7.3, 7.4, 7.6, 7.18, 7.21 6.21 7.22 7.5 7.7 7.15-17 6.5 7.5 6.21 7.22 7.3 7.3 7.7 7.3 7.6 7.14 7.20 7.6
7.3
14/02/11
7.4
12/04/11
7.5
20/06/11
7.5.1 7.5.4
02/08/11 15/04/12
7.6
31/05/12
7.6.2
17/09/12
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01/12/12
All 7.22 1
Updated to Software Version 8 SDM supported ATMdesk/Xpress introduced
8.1
21/02/13
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Table of Contents
1 Introduction .......................................................................................... 8 1.1 1.2 1.3 1.4 ATMdesk/Field (ATMdesk/Pro, /2 and /S) .................................. 8 ATMdesk/Xpress.......................................................................... 9 ATMdesk/Repair and ATMdesk/Plus .......................................... 9 ATMdesk/Demo ........................................................................ 10
2 ATMdesk User Interface ..................................................................... 11 3 Main Menu ......................................................................................... 13 4 Supervisor Menu................................................................................. 14 5 Printing Reports .................................................................................. 15 6 Confidence Tests Menu ...................................................................... 16 6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 6.9 6.10 6.11 6.12 6.13 6.14 6.15 6.16 6.17 6.18 6.19 6.20 6.21 7.1 7.2 7.3 7.4 7.5 7.6 Printing Confidence Test Reports.............................................. 18 Printing Confidence Test Reports (ATMdesk/Repair) ............... 19 Encryptors ................................................................................. 20 Card Readers ............................................................................. 21 40 Column Receipt/Journal Printers ......................................... 22 80 Column Statement Printers .................................................. 22 Currency Dispensers .................................................................. 22 Envelope Depositories............................................................... 23 Envelope Dispensers ................................................................. 23 Operator Displays ...................................................................... 23 Operator Keyboards .................................................................. 23 Rear Indicators .......................................................................... 23 Mode Switch (Supervisor/Normal) ........................................... 23 Miscellaneous Interface Indicators ........................................ 24 Miscellaneous Interface Media Entry Indicators ................... 24 Miscellaneous Interface Alarms ............................................. 24 Touch Screens ........................................................................... 24 Barcode Readers........................................................................ 24 Bunch Note Acceptors (Glory)................................................... 24 Global Bunch Note Acceptors/Recyclers (Fujitsu) .................... 25 Cheque Processing Modules ..................................................... 25 Control Menu ............................................................................ 27 Printing Diagnostic Test Reports ............................................... 28 Encryptors ................................................................................. 29 Card Readers ............................................................................. 33 40 Column Receipt/Journal Printers ......................................... 39 80 Column Statement Printers .................................................. 42 Page 6 of 86
7 Device Diagnostics Menu.................................................................... 26
ATMdesk 7.7 7.8 7.9 7.10 7.11 7.12 7.13 7.14 7.15 7.16 7.17 7.18 7.19 7.20 7.21 7.22 8.1 8.2 8.3
User Manual Currency Dispensers .................................................................. 45 Envelope Depositories............................................................... 51 Envelope Dispensers ................................................................. 53 Customer Displays ..................................................................... 55 Operator Displays ...................................................................... 56 Operator Keyboards .................................................................. 57 Rear Indicators .......................................................................... 59 Mode Switch (Supervisor/Normal) ........................................... 60 Miscellaneous Interface Indicators ........................................ 61 Miscellaneous Interface Media Entry Indicators ................... 63 Miscellaneous Interface Alarms ............................................. 65 Touch Screens ........................................................................... 66 Barcode Readers........................................................................ 67 Bunch Note Acceptors (Glory)................................................... 68 Global Bunch Note Acceptors/Recyclers (Fujitsu) .................... 71 Cheque Processing Modules ..................................................... 75 View Error Logs.......................................................................... 81 View Tallies ................................................................................ 83 Clear Error Logs and Tallies ....................................................... 85
8 Logs and Tallies Menu ........................................................................ 80
9 Troubleshooting.................................................................................. 86
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Introduction
ATMdesk is a standalone diagnostic solution for NCR 56xx, Personas (58xx), 53xx (EasyPoint) and SelfServ (66xx) ATMs. ATMdesk line consists of several distinct products. All products share the same interface and features. Once ATMdesk is successfully launched on an ATM or PC (for details, please refer to appropriate ATMdesk Installation/Setup Manual), there's little to learn. An experienced ATM service engineer will immediately recognize most of ATMdesk features. This manual explains some important things you need to know while using your ATMdesk and also describes tests which are currently supported by ATMdesk.
1.1
ATMdesk/Field (ATMdesk/Pro, /2 and /S)
ATMdesk/Field is a standalone Linux-based ATM application booted entirely from a removable media (floppy, CD or USB flash disk). It is designed to test live NCR ATMs in the field or in the workshop. ATMdesk/Field does not install on the ATM's hard disk and it leaves no traces within the ATM. It does not depend on the software installed on the ATM's hard disk either 1. ATMdesk/Field uses a hardware key (USB/PS2 Dongle or a Smart Card) to hold your ATMdesk license. The Key must be present on startup to authorize use of ATMdesk/Field. ATMdesk/Field further offers the following options: ATMdesk/Pro is the top-of-the-line product to test all NCR ATMs. ATMdesk/2 to test 56xx, 58xx (Personas) and 53xx (EasyPoint) ATMs only. ATMdesk/S to test 66xx (SelfServ) ATMs only.
The actual option is selected on ATM start-up according to the license loaded in your ATMdesk Key. The software package is the same in all cases. Please refer to ATMdesk/Field Setup and Handling Manual for details specific to ATMdesk/Field usage.
ATMdesk/Field does not depend on the software installed on the ATM's hard disk, but it is mandatory that a legal NCR Platform Software for this ATM has been installed and booted at least once prior to re-booting the ATM with ATMdesk/Field.
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ATMdesk 1.2 ATMdesk/Xpress
User Manual
ATMdesk/Xpress is a variant of top-of-the-line ATMdesk/Pro, offering valuable "Confidence Tests" for everyone who does not need or does not want to perform indepth diagnostics in the field. ATMdesk/Xpress is designed to quickly perform an overall test of an NCR ATM in the field. It can be used even by non-skilled people, like First-Line Maintenance personnel during their routine visit to replenish an ATM. Please note that Device Diagnostics and ATM Error Logs menus are not available in ATMdesk/Xpress. Since ATMdesk/Xpress is a variant of ATMdesk/Field, please refer to ATMdesk/Field Setup and Handling Manual for details of ATMdesk/Xpress usage. The software package is the same as for ATMdesk/Field.
1.3
ATMdesk/Repair and ATMdesk/Plus
ATMdesk/Repair is a Windows application installed on a desktop or laptop PC. ATMdesk/Repair is designed to test individual ATM modules on the table during repair process in a workshop. ATMdesk/Repair is a desktop equivalent of ATMdesk/Pro designed to test all NCR ATM modules. It is ideal for companies dealing with ATM spare parts. ATMdesk/Repair uses a dedicated USB-SDC adapter to connect to SDC modules. The adapter must be present at all times to authorize use of ATMdesk/Repair, even if testing only USB or RS232 devices. ATMdesk/Repair further offers the following options: ATMdesk/Repair is the top-of-the-line product to test all NCR ATM modules. ATMdesk/Repair Lite to test selected types of ATM modules only. ATMdesk/Plus to test all ATM modules using your existing ATMdesk/Field license (an ATMdesk Key holding a valid license is required in addition).
The actual option (as well as device types for Lite) is selected at the time of purchase (appropriate type of USB-SDC adapter is supplied). The software package is the same in all cases. Please refer to ATMdesk/Repair Installation Manual for details specific to ATMdesk/Repair usage. Please refer to ATMdesk/Plus Installation and Handling Manual for details specific to ATMdesk/Plus usage. 2007- 2013 ATMdesk GmbH Page 9 of 86
ATMdesk 1.4 ATMdesk/Demo
User Manual
ATMdesk/Demo is a function-limited version of ATMdesk/Pro. If you wish to see what ATMdesk looks like and what it is good for, you can freely download ATMdesk/Demo from www.atmdesk.com.
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ATMdesk User Interface
ATMdesk is controlled through a hierarchical menu system. Typical menu screen is shown below:
ATMdesk user interface is minimized to fit limited input ability of an ATM: Digits 0-9 are used for menu item selection or digital entry. If information spans across several pages, 0 and 9 are used to scroll up and down. Current/Total page counter is displayed in the top right corner. FDKs (buttons along both sides of the screen) usage is context-dependent; current FDK assignment is displayed next to the button. - Bottom left FDK is commonly used for negative-style actions (like BACK or CANCEL). CANCEL/CLEAR/ESC keys on the main keypad can be always used instead of this FDK. - Bottom right FDK is commonly used for positive-style actions (loke CONFIRM or OK). ENTER key on the main keypad can be always used instead of this FDK.
Actions can be also triggered by a mouse click (ATMdesk/Repair only) or by a touch screen, if present (ATMdesk/Field only). ATMdesk/Field can use either Front (Customer Monitor/Keyboard) or Rear (EOP or GOP Extended or Graphic Operator Panel) ATM interface. If EOP/GOP is found during ATM boot, it will become initial active interface to facilitate work on through-the wall ATMs, where engineer usually stays at the rear. Active ATMdesk interface can be changed (transferred) via menu whenever required.
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NOTE: BOP (Basic Operator Panel) is not supported as an ATMdesk interface; however it can be tested as an ATM device. If your ATM is equipped with BOP, you can only run ATMdesk from the front interface.
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Main Menu
First screen shown upon successful ATMdesk start is Main Menu:
Main Menu contains the following items: Supervisor Functions provides control functions like interface transfer (front/rear), device re-scanning, ATMdesk info and so on. Device Diagnostics submenu. Each device found by ATMdesk will be listed in this menu. Here you can execute necessary test and view detailed test report. This submenu is similar to NCR S4i/APTRA Device Maintenance menu. - Please note that Device Diagnostics menu is not available in ATMdesk/Xpress. Confidence Tests submenu. Each device found by ATMdesk will be listed in this menu. Here you can check if a device or the whole ATM is operational without the need to run more technical diagnostics. Logs and Tallies submenu provides access to Error Logs and Device Tallies maintained by the ATM platform (S4i/APTRA) (ATMdesk/Field only). - Please note that ATM Error Logs menu is not available in ATMdesk/Xpress.
To exit from ATMdesk press EXIT while in Main Menu and confirm your choice. ATMdesk/Field will then reboot the ATM.
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Supervisor Menu
Supervisor Menu provides access to several control functions of ATMdesk.
Restart ATMdesk repeats devices enumeration (scan) process and searches for software updates via internet (ATMdesk/Repair only). Use this option if a device was re-connected to another port or if a new device was connected. CAUTION: ATM devices are generally NOT designed for hot swap. Before connecting/disconnecting a device, make sure to switch device power OFF.
Restart ATMdesk (Quick) repeats devices enumeration (scan) process but only re-scans those devices which were found during last full scan. Use this option if device/port configuration has not changed (e.g. IMCRW was replaced on the same COM port); this will drastically reduce scanning time. Transfer Interface swaps user interface from front to rear or vice versa. This option is only available if rear interface (EOP) is present (ATMdesk/Field only). Dump Debug stores internal ATMdesk data on a floppy disk or USB flash for further investigation by the ATMdesk Support Team. If you encounter a problem with ATMdesk, please use this item to save data on a blank floppy or USB flash and then send all saved files along with your request to the ATMdesk Support Team (mail to support@atmdesk.com). NOTE: Files saved with this menu item are NOT ATM Error Logs. They are internal ATMdesk debug logs required by the Support Team to track the source of a problem in case of abnormal ATMdesk behavior.
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Printing Reports
ATMdesk can print reports (test results, error logs, device tallies and so on) on available printers. The following printers are supported: 40-column printers (Receipt/Journal) Virtual printing to a file on a floppy disk or USB flash ATMdesk/Filed only Windows printers ATMdesk/Repair only The following printer choice is typically available with ATMdesk/Field:
The following printer choice is typically available with ATMdesk/Repair:
When printing to a file, you can use either floppy disk or USB flash. If saving to a floppy disk you may need a blank floppy disk - although data can be saved on the ATMdesk/Field floppy itself, theres usually not enough free space there. If the floppy becomes full, remove it, insert another blank floppy disk and repeat printing operation. If you wish to save ATMdesk/Repair reports into a document instead of physically printing them, please install a virtual printer service like Adobe PDF Writer, Microsoft Office Document Writer or similar.
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Confidence Tests Menu
Confidence Tests Menu provides quick one touch testing for all ATM devices found during initial scan process. This chapter describes confidence test sequences for all supported devices. For detailed description of each test refer to Device Diagnostics Menu chapter later in this manual.
Confidence Tests can be run for one, several, or all devices. Selected devices are marked by + sign on the left. You can select/deselect all devices at once using appropriate FDK buttons. To run the tests on selected devices press bottom right FDK or ENTER button. During the test sequence you may be prompted for some actions (insert a card, press a key and so on). A screen like this is displayed at the test completion for each selected device (when more than one device was tested, first screen shows summary across all tested devices). You have an option to print confidence test report:
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6.1
Printing Confidence Test Reports
When printing Confidence Test reports on an ATM, each device test results are printed on separate page. If several devices have been tested, first page shows overall test summary across all devices. No additional information (such as MSTATUS/MDATA) is printed even if a test fails. Use Device Diagnostics menus (see sect [7]) for printing detailed test reports.
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6.2
Printing Confidence Test Reports (ATMdesk/Repair)
When printing Confidence Test reports in the ATMdesk/Repair, the printout is similar to Diagnostic Test report (see sect [7.2] for details).
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6.3
Encryptors The following sequence of tests is executed: SDC Turnaround Check Health Key Detect Test Key Loading (1) Test Secure Key Loading Test PIN Entry
(1)
FRA__).
Key Loading test is skipped in enhanced security DAPIs (DAPI7, DAPI9, INTL_,
Confidence test report also includes encryptor serial number, DAPI variant and other encryptor specific details.
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6.4
Card Readers The following sequence of tests is executed: Clear Transport (1) Shutter Test Enter Card Read Track 1 (2) Read Track 2 (2) Read Track 3 (2) CIM Verify (3) Eject Card CIM Turnaround (3) CIM Self-Test (3) Initialize SCIF (4) SCIF Solenoid (4) Enter Smart Card (4) Smart Card Stage (4) Smart Card Reset (4) Smart Card Release (4) Eject Smart Card (4) Relay and Battery (5) Clear Transport(1)
(1)
If a card is in reader it will be captured during Clear transport test. This test is skipped if reader is not motorized. (2) Read Track test is skipped if given track is not supported by the reader (3) CIM tests are skipped if CIM/MM feature not present (4) Smart Card tests are skipped if Smart Card feature not present (5) CROPF test is skipped if CROPF feature not present Confidence test report also includes card reader firmware version (IMCRW only) and serial number (MCRK only).
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6.5 6.6 6.7
40 Column Receipt/Journal Printers The following sequence of tests is executed: Sensor Test Print Quality Print Alignment Slew to Mark and Cut Test (receipt printer only) 80 Column Statement Printers The following sequence of tests is executed: Sensor Test Print Quality Print Alignment Bunch Five Forms (only if bunch feature supported) Clear Transport Currency Dispensers The following sequence of tests is executed: Clear Presenter Clamp(1) Presenter Bill Drive(1) Exit Shutter test(1) Divert Gate test(2) Self Test Dispense(3) Clear
(1) (2)
Presenter/Exit Shutter tests are skipped on Spray Dispensers Divert Fate test is skipped on Bunch Dispensers (3) Dispense test is completely removed from the sequence if the Key Device used to authorize ATMdesk was configured in Safe Mode (see ATMdesk Installation Manual for details).
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6.8
Envelope Depositories The following sequence of tests is executed: Clear Transport (to Bin) Shutter Test Deposit And Print Serial Number
6.9
Envelope Dispensers The following sequence of tests is executed: Sensor Status Present Retract
6.10 Operator Displays The following sequence of tests is executed: Linearity Test 6.11 Operator Keyboards The following sequence of tests is executed: Key Detect 6.12 Rear Indicators The following sequence of tests is executed: Supervisor LED In-Service LED Error LED Slow Beep Fast Beep
6.13 Mode Switch (Supervisor/Normal) The following sequence of tests is executed: Toggle Detect
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6.14 Miscellaneous Interface Indicators The following sequence of tests is executed: Facia Light Test In-Service Indicator Test Remote Status Test Remote Relay Test(1)
(1)
Remote Relay test is skipped if safe door was not open before starting the sequence (safe door alarm sensor inactive). This is a security precaution for ATMs where safe door electronic lock is controlled by the Remote Relay.
6.15 Miscellaneous Interface Media Entry Indicators The following sequence of tests is executed: MCRW MEI Test Passbook Printer MEI Test Statement Printer MEI Test Receipt Printer MEI Test Depository MEI Test Cash Dispenser MEI Test
6.16 Miscellaneous Interface Alarms The following sequence of tests is executed: Alarm Sensors State 6.17 Touch Screens The following sequence of tests is executed: Display Touch Coordinates 6.18 Barcode Readers The following sequence of tests is executed: Scan Barcode
6.19 Bunch Note Acceptors (Glory) The following sequence of tests is executed: Status Request Force Encash Accept Refund Page 24 of 86
ATMdesk 6.20 Global Bunch Note Acceptors/Recyclers (Fujitsu) The following sequence of tests is executed: Clear In Shutter Accept Refund Stack (GBRU only) Encash (GBRU only)
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6.21 Cheque Processing Modules The following sequence of tests is executed: Scan Document Read Front Image Read Rear Image Read Micr Codeline Eject Clear
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Device Diagnostics Menu
Devices Diagnostics Menu provides full in deep testing for all ATM devices found during initial scan process. This chapter describes diagnostic tests for all supported devices.
Each device submenu provides access to that device tests. All diagnostic output such as MSTATUS/MDATA/TDATA is printed in the same format as NCR diagnostic prints. MSTATUS/MDATA bits and bytes are also decoded and printed in clear text below their numerical values:
NOTE: Main diagnostic outcome is the MSTATUS, shown in yellow at the top of the screen. Even if MSTATUS is 0 (No Error), MDATA may still contain additional information, such as sensor status or command just executed. In this case MDATA will be decoded and printed; this does NOT indicate an error condition.
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7.1
Control Menu
Control Menu can be selected (by pressing bottom right FDK or ENTER button) on all Device Diagnostics (see below) screens. Control menu sets up how diagnostic tests are performed and how test results are logged.
Loop when set to ON enables test looping. Loop mode can be used to exercise device stability. Halt on Error when set to ON forces test loop to halt whenever an error is detected. Logging when set to ON starts accumulating diagnostic test results which can be printed later. Print Log prints accumulated test results. You will be prompted to select report type (short or full, see sect [7.2]) and which printer to print on (see sect [5]). Clear Log clears accumulated test results after a confirmation.
Two most commonly used options (Loop and Logging) are also mirrored directly on all Device Diagnostics screens and can be toggled by pressing appropriate FDK. NOTE: Loop mode is automatically reset to OFF after a test has been executed.
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7.2
Printing Diagnostic Test Reports
Diagnostic test reports can be printed in two modes brief and full. The above picture is for a brief test report: OK test passed. No additional information about passed test is printed. FAILED test failed. Additional information about failed test (such as MSTATUS/MDATA) is printed below test result. SKIPPED test not performed. Some tests further explain the reason of being skipped (such as CARD NOT ENTERED, CASH NOT ENABLED and so on). No additional information about skipped test is printed.
The only difference between full and short report is that full report always prints additional information (MSTATUS/MDATA) regardless of the test result.
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7.3
Encryptors
Tests offered in this menu depend on the type of the encryptor currently connected. ATMdesk supports the following encryptors: SDC BAPE SDC EKC/EKCSM SDC EPP-E/EPP-B (DAPI1, DAPI2, DAPI4, DAPI5, DAPI7, DAPI9) SDC EPP-Z (ZT598J) USB EPP2 (INTL, LGCY, FRA, FRA_L, GER, GER_L) USB EPP-Z (ZT598J)
7.3.1 Identify Display encryptor information such as (depends on encryptor type): Encryptor type (BAPE/EKC/EPP) Encryptor serial number Security Module identification number DAPI type and version Firmware modules currently loaded SDC Firmware version
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7.3.2 Key Detect Wait user to press a key on customer keyboard and display key code and matrix code of the key pressed. This test is run continuously and is stopped if no key is pressed within 7 seconds. MDATA byte represents matrix code (hardware position code) of the key pressed (see figure for keyboard matrix layout): Left FDK 07h 06h 05h 04h 10h 14h 24h 20h 16 Key Keypad 11h 15h 25h 21h 12h 16h 26h 22h 13h 17h 27h 22h Right FDK 03h 02h 01h 00h
7.3.3 Check Health Check communication channel between SDC controller board and Security Module. NOTE: This test doesnt check if encryptor (security module) works properly. Use Test Key Loading or Test Secure Key Loading test (see below) to verify security module. 7.3.4 Test Key Loading Load a DES key into the encryptor and perform key verification. If this test passes, encryptor in question is OK and can be used in ATM. If it does not, encryptor is probably locked due to possible tampering or dead battery or whatever reason. Usually encryptors are not repairable but Reinit Security Module test (see below) can be tried as last resort. NOTE: This test may be unavailable on a live ATM due to ATM Application setup of the EPP. If further key loading is restricted by the ATM Application, the only way to pass this test is to perform Clear Keystore test first (see below), but be aware it will erase all ATM Applications keys. NOTE: This test is not supported in enhanced security DAPIs (DAPI7, DAPI9, INTL_, FRA__). Use Test Secure Key Loading test instead.
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7.3.5 Test Secure Key Loading Similar to Test Key Loading but the key is prompted to be entered directly from EPP keyboard. Use this test to verify DAPI7 SDC EPP and USB EPP. NOTE: This test may be unavailable on a live ATM due to ATM Application setup of the EPP. If further key loading is restricted by the ATM Application, the only way to pass this test is to perform Clear Keystore test first (see below), but be aware it will erase all ATM Applications keys. 7.3.6 Test PIN Entry Load a DES key into the encryptor and perform PIN entry and PIN encryption. If this test passes, encryptor in question is OK and can be used in ATM. If it does not, encryptor is probably locked due to possible tampering or dead battery or whatever reason. Usually encryptors are not repairable but Reinit Security Module test (see below) can be tried as last resort. NOTE: This test may be unavailable on a live ATM due to ATM Application setup of the EPP. If further key loading is restricted by the ATM Application, the only way to pass this test is to perform Clear Keystore test first (see below), but be aware it will erase all ATM Applications keys. 7.3.7 Clear Keystore Erase all ATM application keys from the encryptor. This test may be useful when installing used keyboard into an ATM. WARNING: Use this test only if your encryptor doesnt work properly or prior installing the encryptor in an ATM. All ATM Application keys within encryptor are erased. BEWARE!!! After using this function the ATM cannot be put back into service, unless the bank re-loads new keys into the EPP!!! Once clearing procedure is completed, theres an option to print the report for audit purposes. Use appropriate FDK button:
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7.3.8 Reinitialize Security Module Erase all ATM application keys and internal encryptor variables. WARNING: Use this function only as a last resort when your encryptor isnt working. BEWARE!!! After using this function the ATM cannot be put back into service, unless the bank re-loads new keys into the EPP!!!
7.3.9 OPT Identify This test is only offered on German EKCSM and DAPI2/GER EPP/UEPP. HSM details are displayed. 7.3.10 OPT Initialize This test is only offered on German EKCSM and DAPI2/GER EPP/UEPP. HSM is re-initialized. BEWARE!!! After using this function the ATM cannot be put back into service, unless the bank re-loads new keys into the EPP!!!
7.3.11 SDC Turnaround SDC communication channel echo test. This test sends a data block to the device and expects the same block in response.
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7.4
Card Readers
Tests offered in this menu depend on the type and variant of the card reader currently connected. ATMdesk supports the following card readers: SDC MCRW SDC MCRK (KDE-4xxx) SDC DIP RS232 DIP and Smart (DASH) RS232 Swipe RS232 IMCRW USB IMCRW USB Smart DIP
Read Track tests are only offered for the tracks readable by the reader currently connected. Write Track tests are only offered for the tracks writeable by the reader currently connected. Smart Card tests are only offered if the reader currently connected has Smart Card feature. CROPF tests are only offered if the reader currently connected has CROPF feature. CIM tests are only offered if the reader currently connected has CIM/MM feature.
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7.4.1 Identify Display card reader information such as (depends on card reader type): Readable magnetic tracks Writable magnetic tracks Smart Card feature present or not CIM/MM feature present or not CROPF feature present or not LFCC bin present or not IMCRW/MCRK firmware version
7.4.2 Set Features Configure various card reader features: Non magnetic cards accept Jitter on card entry/eject DASH card read on exit/entry and card latch CIM/MM test card accept NOTE: Depending on reader variant some features may be unsupported. NOTE: Depending on reader variant settings may be destroyed by power-off. 7.4.3 Enter Card Enable the card reader for card entry. A card is expected to be inserted within 15 seconds. Appropriate action prompt (e.g. insert card or insert/remove card) is displayed according to current reader type and configuration. 7.4.4 Eject Card Open the shutter and move the card to the entry slot for removal. The card is expected to be removed within 15 seconds. The test is only offered for readers capable of holding the card inside (e.g. motorized or DASH). 7.4.5 Capture Card Move the card to the capture bin. The test is only offered for motorized readers. 7.4.6 Read ISO Track 1 Read Track 1 data and display them in ASCII format including start and end sentinels. If track is read with errors, corrupted data (if any read) will also be displayed.
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ATMdesk 7.4.7 Read ISO Track 2 Identical to the Read ISO Track 1 test but reads/displays Track 2. 7.4.8 Read ISO Track 3 Identical to the Read ISO Track 1 test but reads/displays Track 3.
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7.4.9 Write ISO Track 1 Write two tests patterns (all zeroes and then 0123456789= repeated up to maximum track length). Original content of the track is restored after successful test. WARNING: In case of a write/read error track data may be left corrupted. Do not use any live card for write test. 7.4.10 Write ISO Track 2 Identical to the Write ISO Track 1 test but writes Track 2. 7.4.11 Write ISO Track 3 Identical to the Write ISO Track 1 test but writes Track 3. 7.4.12 Write All ISO Tracks A combination of the Write ISO Track 1, 2 and 3 tests; test patterns are written simultaneously to all 3 tracks. 7.4.13 Speed Test Check card movement speed. Use special card (P/N: 009-0003479. This test is only useful for SDC MCRW; for IMCRW it does nothing and for manual insertion readers it is not offered at all. 7.4.14 Shutter Test Open the shutter and verify shutter switch indicating opened; then close the shutter and verify shutter switch indicating closed. The test is not offered for manual insertion readers. 7.4.15 Cleaning Cycle Open the shutter for up to 10 seconds and wait for a cleaning card to be entered, then moves the card under the magnetic head several times and ejects it. The test is not offered for manual insertion readers.
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7.4.16 Relay and Battery Test Check current voltage of the backup battery and verify that relays (if fitted) work properly. 7.4.17 Smart Card Stage Move the card under smart card reader head and bring reader contacts down to the card. 7.4.18 Smart Card Reset Apply power to the smart card as required by the ISO-7816 and EMV specifications, then receive and display cards ATR (Answer-To-Reset). 7.4.19 Smart Card Release Raise reader contacts and move the card out of smart card reader head. 7.4.20 Initialize SCIF Reset Smart Card Interface. Power is removed from reader contacts, stopper pin solenoid is deactivated. 7.4.21 SCIF Solenoid Check Stopper Pin and Contacts solenoids operate properly by switching them ON/OFF. NOTE: For the DASH and USB DIP readers the test exercises card latch solenoid. NOTE: For the DASH reader a card must be inserted in the reader for this test to run. Observe solenoid activation yourself, there are no sensors to verify solenoid operation in software. 7.4.22 SCIF Identify Display Smart Card Interface EPROM ID and power supply info. 7.4.23 CIM Verify Perform CIM/MM card verification. NOTE: The CIM Verify test must follow Read ISO Track 3 test; otherwise Out of sequence error may occur. The CIM/MM test card feature must be set to OFF before inserting a card for this test. It is recommended to use Run-To-Run 2 or Run-ToRun 3 instead to maintain correct sequence of tests. NOTE: The CIM Verify test only checks that verification procedure can be performed. The test does not fail if the card does not actually pass verification. 2007- 2013 ATMdesk GmbH Page 36 of 86
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7.4.24 CIM Turnaround Perform CIM/MM module communication turnaround test. This test can be also run with turnaround plug connected instead of real CIM/MM module. 7.4.25 CIM Self Test Perform CIM/MM module self-test. This test does not require any card to be inserted in reader. 7.4.26 CIM Service Test Perform CIM/MM module service test. This test requires special CIM/MM test cards (numbered T-1 to T-11). NOTE: The CIM/MM test card feature must be set to ON before inserting a card for this test. It is recommended to use Run-To-Run 4 instead to maintain correct sequence of tests. 7.4.27 Run To Run Sequence 1 For motorized readers: perform the following tests in sequence: Enter Test Capture Test For manual readers: perform the following tests in sequence: Enter Test (insert/remove card) Read ISO Tracks (depends on supported tracks)
7.4.28 Run To Run Sequence 2 For motorized readers: perform the following tests in sequence: Shutter Test Enter Test Read ISO Tracks (depends on supported tracks) CIM Verify (if CIM/MM supported) Smart Card Stage (if smart card interface supported) Smart Card Reset (if smart card interface supported) Smart Card Release (if smart card interface supported) Write ISO Track 3 (is supported) Eject Test Capture Test For DASH reader: perform the following tests in sequence: Enter Test (insert and latch card) 2007- 2013 ATMdesk GmbH Page 37 of 86
ATMdesk Read ISO Tracks Eject Test The test is not offered for other types of manual insertion readers. 7.4.29 Run To Run Sequence 3 For motorized readers: perform the following tests in sequence: Enter Test Read ISO Tracks (depends on supported tracks) CIM Verify (if CIM/MM supported) Smart Card Stage (if smart card interface supported) Smart Card Reset (if smart card interface supported) Smart Card Release (if smart card interface supported) Eject Test For DASH reader: perform the following tests in sequence: Enter Test (insert card) Read ISO Tracks Smart Card Stage Smart Card Reset Smart Card Release Eject Test The test is not offered for other types of manual insertion readers.
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7.4.30 Run To Run Sequence 4 The sequence is only offered for CIM/MM capable motorized readers: Enter Test CIM Service Test Eject Test 7.4.31 SDC Turnaround SDC communication channel echo test. This test sends a data block to the device and expects the same block in response.
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7.5
40 Column Receipt/Journal Printers
Tests offered in this menu depend on the type and variant of the printers currently connected. ATMdesk supports the following printers: SDC Matrix Journal/Receipt printers SDC Thermal Journal/Receipt printers (both TEC and Axiohm) RS232 Thermal Journal/Receipt printers (both TEC and Axiohm) RS232 60mm Thermal Receipt printer USB Thermal Journal/Receipt printers USB Dual Side Thermal Receipt printer USB Thermal Receipt printer without transport (6622e)
7.5.1 Sensor Test Display current state of printer sensors and switches. 7.5.2 Print Quality Print the following: LDTX pattern repeated five times double wide LDTX pattern repeated ten times single wide full character set single wide On the receipt printer the paper is cut at black mark or at configured receipt length and the receipt is delivered. On the Dual Side Thermal (2ST) receipt printer DUAL SIDE THERMAL message is printed on the rear. This will be only visible if two-side thermal paper is loaded into the printer.
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7.5.3 Print Alignment Print 22 numbered 40-character lines single wide to allow verification of line spacing and alignment. On the receipt printer the paper is cut at black mark or at configured receipt length and the receipt is delivered. 7.5.4 Slew Test (Receipt Printers only) Print LDTX pattern ten times, slew nine lines and then print another ten LDTX. The paper is cut at black mark or at configured receipt length and the receipt is delivered. 7.5.5 Slew to Mark and Cut Test (Receipt Printers only) Slew paper to the next black mark, cut the paper and deliver the receipt. 7.5.6 Paper Transport Forward (Receipt Printers only, except 60mm) Run paper transport motor forward for three seconds. NOTE: Paper must be removed from the printer before executing this test. 7.5.7 Paper Transport Reverse (Receipt Matrix Printer only) Run paper transport motor backward for three seconds. NOTE: Paper must be removed from the printer before executing this test. 7.5.8 Cut Knife Test (Receipt Printers only, except 60mm) Activate cut knife for a moment to verify its state. NOTE: Paper must be removed from the printer before executing this test. 7.5.9 Carriage Motor Test (Matrix Printers only) Move carriage from home position and back to home position. NOTE: Paper must be removed from the printer before executing this test. 7.5.10 Feed Motor Test (except 60mm Receipt Printer) Run feed motor forward for three seconds. NOTE: Paper must be removed from the printer before executing this test. Also, on Axiohm thermal printers mechanism must be open too. 7.5.11 Take-up Spool (Journal Printers only) Run take-up spool forward for three seconds. 2007- 2013 ATMdesk GmbH Page 40 of 86
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7.5.12 Reset Test (SDC Printers only) Clear FATAL printer condition and perform Print Quality test to check printer state. 7.5.13 SDC Turnaround (SDC Printers only) SDC communication channel echo test. This test sends a data block to the device and expects the same block in response.
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7.6
80 Column Statement Printers
Tests offered in this menu depend on the variant of the printer currently connected. ATMdesk supports the following printer variants: SDC Thermal Statement Printer SDC Thermal Statement Printer with Buncher SDC+ Thermal Statement Printer SDC+ Thermal Statement Printer with Buncher USB Thermal Dual-Roll Statement Printer with Buncher
7.6.1 Sensor Test Display current state of printer sensors and switches. 7.6.2 Print Quality Print the following: LDTX pattern repeated ten times double wide LDTX pattern repeated twenty times single wide full character set single wide If testing USB Dual-Roll printer this test is offered for upper and lower feeder and a graphic picture is printed instead of text. 7.6.3 Print Alignment Print 22 numbered 80-character lines single wide to allow verification of line spacing and alignment.
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If testing Dual-Roll printer this test is offered for upper and lower feeder and a graphic picture is printed instead of text. 7.6.4 Select Feeder Set upper or lower feeder as paper source for other tests. NOTE: This is only available for USB Dual-Roll printer. 7.6.5 Slew Test Print LDTX pattern twenty times, slew nine lines and then print another ten LDTX. The form is cut at configured length and delivered. 7.6.6 Slew to Mark and Cut Test Slew paper to the next black mark, cut the paper and deliver the form. 7.6.7 Capture Test Move printed statement from the transport to the capture bin. 7.6.8 Run Transport Forward Run the transport motors forward for three seconds (SDC printers only). NOTE: Paper must be removed from the printer before executing this test. 7.6.9 Run Transport Reverse Run the transport motors backward for three seconds (SDC printers only). NOTE: Paper must be removed from the printer before executing this test. 7.6.10 Feed Motor Test Run the paper feed and print head motors for five seconds (USB printers only). 7.6.11 Knife Test Activate knife mechanism (USB printers only). 7.6.12 CAM Motor Test Run the CAM motor for five seconds (USB printers only). 7.6.13 Set Forms Count Set number of forms for Bunch/Print N Forms tests. NOTE: This is only available if buncher feature is supported by the printer. 2007- 2013 ATMdesk GmbH Page 43 of 86
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7.6.14 Bunch N Forms Prompt the user to enter number of forms to bunch; then cut and stack specified number of forms and present them to the user. NOTE: This test is only available if buncher feature is supported by the printer. 7.6.15 Print N Forms Prompt the user to enter number of forms to bunch; then print, cut and stack specified number of forms and present them to the user. NOTE: This test is only available if buncher feature is supported by the printer. 7.6.16 Buncher Clamp Test Activate buncher clamp for three seconds and then deactivate it (SDC printers only). NOTE: This test is only available if buncher feature is supported by the printer. 7.6.17 Buncher Transport Forward Run the buncher transport motor for three seconds in forward direction (SDC printers only). NOTE: This test is available only if buncher feature is supported by the printer. 7.6.18 Buncher Transport Reverse Run the buncher transport motor for three seconds in reverse direction (SDC printers only). NOTE: This test is available only if buncher feature is supported by the printer. 7.6.19 Run To Run Sequence 1 Perform the following tests in sequence: Print Quality Capture Test 7.6.20 SDC Turnaround SDC communication channel echo test. This test sends a data block to the device and expects the same block in response.
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7.7
Currency Dispensers ATMdesk supports the following dispenser variants: SDC original Stacking Dispenser SDC IE (Improved Electronics) Stacking Dispenser SDC Enhanced Stacking Dispenser SDC P86 Stacking Dispenser SDC NID/NID2 Stacking Dispenser SDC Bantam Spray Dispenser (5870 Bantam) RS232 Hawk Spray Dispenser (53xx Easypoint) USB S1 Stacking Dispenser Presenter and stacker related tests are only offered for stacking dispensers.
Divert gate test and analogue sensor readings are only offered for spray dispensers. Dispense and Present tests require that one of the cassettes or the purge bin have been reinserted to confirm that user has access to the inside of the safe. If this was not done prior to the test, user will be allowed up to 20 seconds to reinsert a cassette before the test fails. NOTE. Software Version 6.4 and earlier used cash enable switch (located on the dispenser control board) to authorize Dispense and Present tests. Software Version 6.4.1 and later use cassette or purge bin reinsertion as more secure and universal option; cash enable switch is not used anymore. Dispense and Present tests are not offered if the Key Device used to authorize ATMdesk was configured in Safe Mode (see ATMdesk Installation Manual for details). Extended cassette types are supported if the dispenser recognizes them. However, only 4 cassette types at a time can be configured to maintain consistency of ATM Tallies. If a cassette type is detected that was not used in this dispenser previously, the user will be asked to confirm introduction of new cassette type; ATM Tallies may become invalid after that and should be discarded or cleared.
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7.7.1 Clear Move any bills left in the dispenser transport into dispenser purge bin. NOTE. Most ATMs are equipped with dispenser interlock, which disconnects AC power when dispenser is pulled out from the safe. The interlock is typically located near dispenser racks and must be closed manually when dispenser is tested in pulled out state. If this was not done prior to the test, user will be allowed up to 20 seconds to close the interlock before the test fails. 7.7.2 Set Notes Set number of notes to be picked from each cassette type installed for future Dispense and Stack tests. By default five notes are set for each cassette type. 7.7.3 Dispense Dispense notes (as set by Set Notes; 5 by default) from each cassette type installed, equivalent to Stack and Present in one operation. 7.7.4 Stack Pick notes (as set by Set Notes; 5 by default) from each cassette type installed and stack them for presentation. 7.7.5 Present Move previously stacked notes to the exit slot where they can be collected. 7.7.6 Learn Bills Learn bill parameters (size and singularity) or enter them manually. Presentation order can be also changed from this menu. 2007- 2013 ATMdesk GmbH Page 46 of 86
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Current bill sizes, singularities and presentation order are shown on the screen for all configured cassette types. To learn bill parameters automatically select desired cassette type or select All Cassettes. Uninstalled cassette types are skipped; for installed cassette types you will be asked for number of bills to pick (by default 40 for stacking dispensers and 70 for spray dispensers). To enter bill parameters manually select appropriate menu item. You will be asked for size and singularity values for all configured cassette types; you can press Enter to keep current values which you dont want to change. New bill sizes, singularities and bill presentation order will be displayed on the screen but not saved until you exit the Learn Bills menu. On exit a prompt will displayed to confirm saving of modified parameters. 7.7.7 Cassette Status Display type and state of each cassette installed in each pick module.
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Cassette can be in one of the following states: OK Cassette installed and is not low on bills. Low Cassette installed but is low on bills. Empty Pick failure condition was detected while cassette was low on bills. Fatal Too many notes were rejected, pick failures occurred or dispenser was unable to learn bill parameters for this cassette type. Disabled Cassette position is disabled. Not Installed No cassette installed in the pick module.
7.7.8 Sensor/Switch Status Display state of all available dispenser sensors.
7.7.9 Sensor Analogue Readings Like the Sensor/Switch State test, but sensor analogue values are returned instead of clear/blocked state. The test is only available for spray dispensers. 7.7.10 Sensor Blocked Thresholds Like the Sensor/Switch State test, but sensor threshold values are returned instead of clear/blocked state. The test is only available for spray dispensers. 7.7.11 Self Test Pick one bill from each cassette installed and move them to the purge bin. Exit Shutter (on stacking dispensers) or Divert Gate (on spray dispensers) is also exercised. 7.7.12 Main Motor Test Run main transport drive motor for several seconds. 2007- 2013 ATMdesk GmbH Page 48 of 86
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7.7.13 Exit Shutter Test Open exit shutter and verify shutter sensors indicate opened; then close the shutter and verify shutter sensors indicate closed. 7.7.14 Divert Gate Test Open divert gate and verify gate sensors indicate opened; then close the gate and verify gate sensors indicate closed. 7.7.15 Presenter Bill Drive Test Run presenter bill drive in two speeds (fast and slow) in forward and backward directions. 7.7.16 Presenter Clamp Test Move presenter clamp to home position if its not at home; then move it to the present position and back to the home position. On P86 dispensers the bill alignment mechanism also checked. It is moved to home position if its not at home; then its moved to the smallest bill position and back to the home position. 7.7.17 Pick Valve Prompt the user to select pick module to be exercised and then activate main motor and pick valve of selected module for ten seconds. NOTE: All currency cassettes should be removed before this test. NOTE: No feedback is provided for this test. Check state of the pick valve yourself. 7.7.18 Run To Run Sequence 1 Perform the following tests in sequence: Clear Presenter Clamp Presenter Bill Drive Exit Shutter or Divert Gate Self Test Dispense (skipped in Safe Mode) Clear 7.7.19 Run To Run Sequence 2 Perform the following tests in sequence: Clear 2007- 2013 ATMdesk GmbH Page 49 of 86
ATMdesk Dispense (skipped in Safe Mode) Clear
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7.8
Envelope Depositories ATMdesk supports the following depositories: SDC PPD Envelope Depository (with optional Envelope Dispenser) SDC P86 Envelope Depository and Dispenser USB Envelope Depository and Dispenser
If Envelope Dispenser is present (as separate option or as integral part of the depository), Envelope Dispenser tests will be offered in a separate menu (see Sect. [7.9]).
7.8.1 Deposit and Print Data Open the shutter for 10 seconds and wait user to insert an envelope. Once envelope is inserted the ASCII characters LDTX are printed on the envelope 20 times and the envelope is transported to the depository bin. NOTE: Serial Number is not incremented during this test. 7.8.2 Deposit and Print Serial Number Open the shutter for 10 seconds and wait user to insert an envelope. Once envelope is inserted four digits of serial number is printed on the envelope and the envelope is transported to the depository bin. NOTE: Serial Number is not incremented during this test. 7.8.3 Clear to Bin Drive the transport for 10 seconds to move any present envelope to the depository bin. 2007- 2013 ATMdesk GmbH Page 51 of 86
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7.8.4 Clear to Entry (USB Depository only) Open the shutter and drive the transport for 10 seconds to move any present envelope to the entry slot. 7.8.5 Clear Print Head (USB Depository only) Exercise the depositorys print head cleaning mechanism. 7.8.6 Print and Return (USB Depository only) Open the shutter for 10 seconds and wait user to insert an envelope. Once envelope is inserted the text TEST PRINT is printed on the envelope and the envelope is transported back to the entry slot. 7.8.7 Sensor Test (USB Depository only) Report status of each of the device sensors. 7.8.8 Shutter Test Open the shutter and verify shutter switch indicating opened; then close the shutter and verify shutter switch indicating closed. 7.8.9 Increment Serial Number Increment internally stored serial number by one. NOTE: To verify serial number was successfully incremented perform the Deposit and Print Serial Number test. 7.8.10 Run To Run Sequence 1 Perform the following tests in sequence: Clear Transport Shutter/Sensor Status Deposit And Print Serial Number 7.8.11 SDC Turnaround SDC communication channel echo test. This test sends a data block to the device and expects the same block in response.
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7.9
Envelope Dispensers
7.9.1 Present Present one envelope at the exit slot for removal. 7.9.2 Retract Move the envelope from exit slot inside until it clears the exit sensor. 7.9.3 Sensor Status Display state of following sensors: Bin low sensor Exit sensor Timing disk sensor 7.9.4 Anti Fish Solenoid (USB Envelope Dispenser only) Activate device anti-fish solenoid. 7.9.5 Run To Run Sequence 1 Perform the following tests in sequence: Sensor Status Present Retract
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7.10 Customer Displays NOTE: Customer Display menu is not available in ATMdesk/Repair.
7.10.1 Grid Test Fill entire display with a rectangular grid. Press a key to return back to menu. 7.10.2 White/Red/Green/Blue Solid Test Fill entire display with appropriate color. Press a key to return back to menu. 7.10.3 White/Red/Green/Blue Gradient Test Fill entire display with stripes of increasing density, from black to 100% of the appropriate color. Press a key to return back to menu.
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7.11 Operator Displays
7.11.1 Linearity Test Fill entire display with H character. Press a key to return back to menu. 7.11.2 SDC Turnaround SDC communication channel echo test. This test sends a data block to the device and expects the same block in response.
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7.12 Operator Keyboards
7.12.1 Key Detect Wait user to press a key on operator keyboard and display key code and matrix code of the key pressed. This test is run continuously and is stopped if no key is pressed within 7 seconds. MDATA byte represents matrix code (hardware position code) of the key pressed (see figure for keyboard matrix layout): Left Right 16 Key Keypad FDK FDK C1h C9h D1h D9h C2h CAh D2h DAh C3h CBh D3h DBh C4h CCh D4h DCh C5h CDh D5h DDh C6h CEh D6h DEh
Matrix codes for Enhanced Operator Panel 00h 10h 20h 30h 01h 11h 21h 31h 02h 12h 22h 32h 03h 13h 23h 33h 04h 14h 24h 34h
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7.13 Rear Indicators
7.13.1 Supervisor/In-Service/Error LED Test Appropriate LED on the operator panel is turned ON for three seconds and then turned OFF. NOTE: No feedback is provided for these tests. Operator should manually check LED state. 7.13.2 Slow/Fast Beep Tests Emit slow/fast beep on the operator panel for three seconds. NOTE: No feedback is provided for these tests. Operator should manually check beeper sound. 7.13.3 SDC Turnaround SDC communication channel echo test. This test sends a data block to the device and expects the same block in response.
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7.14 Mode Switch (Supervisor/Normal) ATMdesk supports the following Mode Switches: SDC Mode Switch (SSPB) USB Mode Switch (USB Misc I/F)
NOTE: Although SDC Mode Switch may be physically located on the Operator Panel (BOP/EOP), it uses dedicated wire (not SDC bus) to connect itself to the ATM PC Core (SSPB board). Due to this fact SDC Mode Switch menu is not available in ATMdesk/Repair when testing EOP/BOP devices. NOTE: If the ATM is equipped with Auto-Supervisor Feature, the switch is actually replaced by an interlock operated when ATM cabinet is opened and closed. On such ATMs, you will need to exercise the interlock instead of the switch itself.
7.14.1 Determine State Report current state of the mode switch. 7.14.2 Toggle Detect Wait up to 7 seconds for the user to toggle mode switch.
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7.15 Miscellaneous Interface Indicators ATMdesk supports the following Miscellaneous Interfaces: SDC Misc I/F PC Misc I/F (5670/5870) USB Misc I/F USB Mini Misc I/F (6622e)
NOTE: ATMdesk is unable to detect which components of the Misc I/F are actually employed in a particular ATM. Therefore all 3 components (Alarms, Indicators and MEI) are offered for testing. time. NOTE: Night Safe and Proximity Detector are not supported by ATMdesk at this
7.15.1 Facia Light Test Illuminate fascia light for three seconds and then turn it OFF. light. NOTE: No feedback is provided for this test. Operator should manually check the
7.15.2 In-Service Indicator Test Activate in-service indicator for three seconds and then deactivate it. NOTE: No feedback is provided for this test. Operator should manually check the indicator.
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7.15.3 Remote Status Illuminate all three LEDs on the remote status indicator panel for three seconds and then turn them OFF. LEDs. NOTE: No feedback is provided for this test. Operator should manually check the
7.15.4 Remote Relay Activate and deactivate remote relay for three seconds. relay. NOTE: No feedback is provided for this test. Operator should manually check the
NOTE: In some ATMs the Remote Relay may be used to control safe door electronic lock. Therefore the test requires that the user confirms his has access to the inside of the safe by opening the safe door; this is monitored by the state of Safe Door Alarm sensor. If the safe door was not opened before the test, the user will be given 20 seconds to do so before the test fails. On ATMs where theres no Alarm harness, safe door alarm sensor is always active and therefore Remote Relay test is always enabled. 7.15.5 SDC Turnaround SDC communication channel echo test. This test sends a data block to the device and expects the same block in response.
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7.16 Miscellaneous Interface Media Entry Indicators ATMdesk supports the following Miscellaneous Interfaces: SDC Misc I/F PC Misc I/F (5670/5870) USB Misc I/F USB Mini Misc I/F (6622e)
7.16.1 Set Speed Setup blinking speed for all other MEI tests. Default speed is 1 Hz. 7.16.2 MEI Tests For each possible MEI indicator a test is offered which blinks that MEI for three seconds. NOTE: ATMdesk is unable to detect which MEIs are actually employed in a particular ATM. Therefore all possible MEIs (MCRW, Passbook, Statement, Receipt, Depository and Cash) are offered for testing. NOTE: No feedback is provided for this test. Operator should manually check the indicator.
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7.17 Miscellaneous Interface Alarms ATMdesk supports the following Miscellaneous Interfaces: SDC Misc I/F PC Misc I/F (5670/5870) USB Misc I/F USB Mini Misc I/F (6622e)
7.17.1 Alarms Sensors State Report current status of all six alarm sensors. 7.17.2 SDC Turnaround SDC communication channel echo test. This test sends a data block to the device and expects the same block in response.
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7.18 Touch Screens ATMdesk supports the following Touch Screens: RS232 Acoustic Wave ELO Touch Screen USB Zytronic Touch Screen USB GDS Touch Screen USB GOP (UOP USB Operator Panel) Touch Screen
7.18.1 Display Touch Coordinates Wait user to touch the screen and display the point of touch as an asterisk on the screen. This test is run continuously and is stopped if no touch is detected within 7 seconds.
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7.19 Barcode Readers ATMdesk supports the following Barcode Readers: RS232 SSI Barcode Reader
7.19.1 Scan Barcode Wait user user to scan a barcode the screen and display decoded barcode data and barcode ID. This test is run continuously and is stopped if no barcode is detected within 7 seconds. The following barcode types are recognized: UPC-A/E/E1, EAN-8/13 Code 39, Code 32 Codabar Code 128, ISBT 128 Code 93 Interleaved 2 of 5 Discrete 2 of 5, IATA MSI Plessey UCC/EAN-128 Bookland EAN Trioptic Code 39 Coupon Code
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7.20 Bunch Note Acceptors (Glory) Tests offered in this menu depend on the type and variant of the note acceptor currently connected. ATMdesk supports the following note acceptors: BNA1 o Glory UD-10 (early 5873) o Glory UD-50 (later 5873) o Glory UD-40 (5872 sidecar) BNA2 (Glory UD-686) BNA3 (Glory UD-700)
IMPORTANT: Most ATMs are equipped with BNA interlock, which disconnects BNA power supply completely when safe door is opened and/or BNA is pulled out from the safe. The interlock is typically located near BNA racks and must be closed manually when safe door is opened and/or BNA is pulled out from the safe. Because all power is disconnected by the interlock, the BNA will be effectively switched OFF and will not be found by ATMdesk if interlock is not closed.
7.20.1 Identify Display information about the device type and firmware version. 7.20.2 Accept Enable the note acceptor for bills entry. A bunch of bills is expected to be inserted within 15 seconds. Recognized bills stay in the escrow; recognition results are displayed. Unrecognized bills (if any) are automatically ejected and a prompt to take them is displayed. 2007- 2013 ATMdesk GmbH Page 68 of 86
ATMdesk 7.20.3 Encash Escrowed bills are moved into the deposit cassette.
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7.20.4 Force Encash All bills which may be left in transport (including escrow) are moved into the deposit cassette. 7.20.5 Refund Escrowed bills are ejected at refund slot and a prompt to take them is displayed. 7.20.6 Force Refund All bills which may be left in transport (including escrow) are ejected at refund slot and a prompt to take them is displayed. 7.20.7 Status Request Status of the escrow unit (number of notes held and their denominations) is displayed. 7.20.8 Report Definitions List of currency denomination currently configured (enabled) in the BNA is displayed. 7.20.9 List Templates List of currency templates currently present (loaded) in the BNA is displayed. NOTE: This test is only available for UD-686 and UD-700. 7.20.10 Shutter Test The test opens the BNA shutter for 3 seconds and then closes it. The BNA MEI indicator does not operate during this test. NOTE: This test is only available for UD-686 and UD-700. 7.20.11 Retract Notes must be in the escrow to run this test. The test refunds notes from the escrow to the entry slot, waits for two seconds and retracts them to the capture bin. A NOTES RETRACTED message is displayed if test is successful. NOTE: This test is only available for UD-686 and UD-700. 2007- 2013 ATMdesk GmbH Page 69 of 86
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7.20.12 Force To Capture Bin All bills which may be left in transport (including escrow) are moved into the capture bin. NOTE: This test is only available for UD-686 and UD-700. 7.20.13 Synchronize Current PC time is stored into the BNA. 7.20.14 Sort To Front Cassette Select front cassette as the destination deposit bin for encash. NOTE: This test is only available for UD-50, UD-686 and UD-700. 7.20.15 Sort To Rear Cassette Select rear cassette as the destination deposit bin for encash. NOTE: This test is only available for UD-50, UD-686 and UD-700. 7.20.16 Run to Run Sequence Perform the following tests in sequence: Status Request Accept Refund
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User Manual
7.21 Global Bunch Note Acceptors/Recyclers (Fujitsu) Tests offered in this menu depend on the type and variant of the note acceptor/recycler currently connected. Dispense related tests are only offered if the note acceptor currently connected has recycling capability (GBRU).
7.21.1 Identify Display information about the device type, its modules and firmware version. 7.21.2 Cassette Status Display information about type (deposit/recycle), denomination and status of each cassette installed. 7.21.3 Clear In Reset the device and clear transport. All notes found in transport are moved to reject area. 7.21.4 Accept Enable the note acceptor for bills entry. A bunch of bills is expected to be inserted within 15 seconds. Recognized bills stay in the escrow; recognition results are displayed. Unrecognized bills (if any) are automatically ejected and a prompt to take them is displayed.
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User Manual
7.21.5 Encash Escrowed bills are moved into the recycle cassettes according to their denominations. If no recycle cassette of necessary denomination is found, that bill is moved into common deposit cassette. 7.21.6 Refund Escrowed bills are ejected and a prompt to take them is displayed. 7.21.7 Status Request Information about current state of each of the device sensors is displayed. 7.21.8 Report Definitions Configured denomination table is displayed. 7.21.9 Deposit Run To Run Sequence 1 Perform the following tests in sequence: Status Request Accept Refund 7.21.10 Deposit Run To Run Sequence 2 Perform the following tests in sequence: Status Request Accept Encash 7.21.11 Set Notes Set number of notes to be picked from each cassette type installed for future Dispense and Stack tests. By default five notes are set for each cassette type. 7.21.12 Stack Pick five notes (by default) from each cassette type installed and stack them in escrow for presentation. Use Set Notes test to change number of notes to pick. NOTE: If not yet done, you will be asked to toggle cash enable switch (ST switch on the Main Upper PCB) to enable this operation. 7.21.13 Present Move previously stacked notes to the exit slot where they can be collected. 2007- 2013 ATMdesk GmbH Page 72 of 86
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User Manual
NOTE: If not yet done, you will be asked to toggle cash enable switch (ST switch on the Main Upper PCB) to enable this operation. 7.21.14 Dispense Dispense five notes (by default) from each cassette type installed, equivalent to Stack and Present in one operation. Use Set Notes test to change number of notes to dispense. NOTE: If not yet done, you will be asked to toggle cash enable switch (ST switch on the Main Upper PCB) to enable this operation. 7.21.15 Dispense Run To Run Sequence Perform the following tests in sequence: Clear In Status Request Shutter Test Dispense Clear In 7.21.16 Shutter Test Open shutter for several seconds then close it. 7.21.17 Test Cash Units Picks one note from each physical cassette, move them to the shutter and then returns them back to cassettes. 7.21.18 Guide Light Test Flash the guide light on and off until a key is pressed. 7.21.19 Motor Test Mechanical reset of the device and initialize mechanical parts. 7.21.20 Save Statistics The test saves device statistics to floppy disk or USB flash. NOTE: ATMdesk/Repair saves statistics information to the home folder (C:\Users\<username>\SaveStatistics.dat).
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User Manual
7.21.21 Save BV Info The test saves Bill Validation information to floppy disk or USB flash. NOTE: ATMdesk/Repair saves Bill Validation information to the home folder (C:\Users\<username>\SaveBVInfo.dat). 7.21.22 Check BV Calibration The test checks Bill Validator calibration. NCR BV Test Notes should be used for this test.
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User Manual
7.22 Cheque Processing Modules Tests offered in this menu depend on the type and variant of the cheque processing module currently connected. ATMdesk supports the following cheque processors: iTRAN 1000 (CPM2/CPM3/CPM4) Scalable Cheque Processing Module (SCPM) Scalable Deposit Module (SDM) Sankyo IST-300 (USB DPM as found in NCR Account Services Terminal)
7.22.1 Identify Display device information such as (depends on device type): Device type (CPM2/CPM3/CPM4/SCPM/SDM/UDPM) Infeed type Bin module type and number of bins Endorser Printer presence Escrow/Rebunch Module (ERBM) presence Serial numbers of various device modules Hardware IDs of various device modules Software IDs of various device modules
7.22.2 Scan Document Enable the device for document entry. A document or bunch of documents is expected to be inserted within 15 seconds. If a document is already inside then for a single-cheque device it will be rescanned; for a multi-cheque device (SCPM or SDM with ERBM) more document(s) are expected to be inserted. 2007- 2013 ATMdesk GmbH Page 75 of 86
ATMdesk
User Manual
For SDM currency and value for each detected banknote will be displayed. 7.22.3 Eject Open the shutter and move the document to the entry slot for removal. The document is expected to be removed within 15 seconds. For a multi-cheque device (SCPM or SDM with ERBM), all cheques currently present in Infeed, Main Transport and Rebunch Module are ejected in that order. Every presented document or bunch of documents is expected to be removed within 15 seconds. Before ejecting from rebunch, one cheque is moved there from escrow (if escrow is not empty). Please note that the eject test does not attempt to return all cheques from escrow via rebunch due to uncertainty of remaining rebunch capacity. If you need to return all cheques from the escrow, first perform REBUNCH test manually until escrow is empty or rebunch is full. 7.22.4 Endorse The cheque from the transport (or one cheque from the escrow for SCPM or SDM with ERBM) is printed with ABCDWXYZ on the rear. For CPM2/3/4 the cheque then remains in the transport; for SCPM and SDM it is moved to capture bin 1. This test is not offered for UDPM. 7.22.5 Capture To Bin 1 Move the document from the transport to the main bin. It is the only bin (for open bin module), stacking bin (for stacking bin module) or the largest bin (for powered pocket bin module). For a multi-cheque device (SCPM with ERBM), one cheque from Main Transport, Escrow or Infeed is captured by trying the modules in that order; operation stops as soon as first cheque is captured. For SDM one cheque from Escrow is captured. Please note that the capture test does not attempt to capture all cheques from anywhere in the transport. If you need to do so, perform CLEAR test. 7.22.6 Capture To Bin 2 Same as Capture To Bin 1, but moves the document to the reject bin. This test is only offered for stacking and powered pocket bin modules. 7.22.7 Capture To Bin 3 Same as Capture To Bin 1, but moves the document to the auxiliary bin. This test is only offered for three-bin powered pocket bin modules.
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7.22.8 Capture To Retract Bin 1 Same as Capture To Bin 1, but moves the document to the retract bin 1. This test is only offered for SDM. 7.22.9 Capture To Retract Bin 2 Same as Capture To Bin 1, but moves the document to the retract bin 2. This test is only offered for SDM. 7.22.10 Rebunch Move one document from the escrow to the rebunch. This test is only offered for multi-cheque device (SCPM or SDM with ERBM). 7.22.11 Clear Move the all documents from anywhere in the transport to the reject bin (bin 2), if present, otherwise to bin 1. For SDM documents will be transported to retract bin 1. For a multi-cheque device (SCPM or SDM with ERBM), all cheques from Main Transport, Escrow and Infeed are captured in that order. For SCPM (but not SDM) cheques already stacked in the rebunch cannot be captured; if the rebunch is not empty, the test will fail after clearing all other transport areas. If you need to clear cheques from rebunch, perform EJECT test. For SDM cheques from rebunch are first moved to escrow via infeed and then cleared from there. 7.22.12 Sensor Status Display current status of device sensors. 7.22.13 Read Front Image Read scanned image data of the front side of the document and display picture on the screen for up to 10 seconds or until a key is pressed. The picture is displayed as 256-level grayscale by ATMdesk/Repair and as 16-level grayscale by ATMdesk/Field. Please note that displaying color image (produced by the SCPM and SDM) is not supported by ATMdesk at this time. For a multi-cheque device (SCPM or SDM with ERBM), the image of the last scanned cheque is displayed. Please note than orientation detection is not performed, mis-oriented documents are not rotated and the image is displayed exactly as inserted and scanned. 7.22.14 Read Rear Image Same as Read Front Image but reads and displays rear side of the document.
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7.22.15 Read MICR Codeline Read scanned magnetic data and perform codeline recognition. For each character the recognition confidence level is also displayed (9 best quality, 0 worst quality). Unrecognized characters are shown as -. Only E13B font is supported by ATMdesk at this time. Please note that codeline recognition is done in software and therefore decoding results and misread ratio produced by ATMdesk may differ from what would be produced by ATM software. Please also note that ATMdesk makes no attempt to compensate for poor quality MICR data or mis-oriented cheques by applying any OCR-related technologies. Doing so would simply conceal possibly malfunctioning MICR hardware. 7.22.16 Reset Re-initialize device; this is also known as Device Integrity Test. 7.22.17 IBVM Reset/Integrity Re-initialize IBVM module. This test is only offered on SDM. 7.22.18 ERBM Reset/Integrity Re-initialize ERMB module. This test is only offered on SCPM or SDM with ERBM. 7.22.19 SBIN Reset/Integrity Re-initialize Stacking Bin module. This test is only offered on SCPM or SDM with Stacking Bin. 7.22.20 Shutter Test Exercise facia shutter by trying to open and close it. 7.22.21 Deskew Cycle Test Exercise deskew mechanism. This test does not report any errors and requires visual observation. 7.22.22 Endorser Cycle Test Exercise endorser mechanism. This test does not report any errors and requires visual observation.
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7.22.23 Solenoid Test Exercise transport solenoids. This test does not report any errors and requires visual observation. 7.22.24 Transport Motor Test Exercise transport motors. This test does not report any errors and requires visual observation. 7.22.25 Feeder Cycle Test Exercise feeder mechanism. This test is only offered on SCPM or SDM with bunch feed. 7.22.26 List BV Templates Display currency templates loaded into bill validator. This test is only offered on SDM. 7.22.27 Run To Run Sequence Perform the following tests in sequence: Scan Document Read Front Image Read Rear Image Read MICR Codeline Eject Clear
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User Manual
Logs and Tallies Menu
Logs and Tallies Menu provides access to ATM Error Logs and Device Tallies maintained by the ATM Platform (S4i or APTRA).
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8.1
View Error Logs Error Logs menu allows ATM Error Logs to be examined.
Depending on the ATM Platform, the following logs are available: S4i (OS/2-based): Hardware Logs Communications Logs Processor and System Logs APTRA (Windows based): Hardware Logs Communications Logs Software Logs
Hardware logs can be filtered by service (device) name. You can browse complete log (all devices) or only records for selected device.
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ATMdesk All logs are displayed in a similar manner:
User Manual
You have an option to print log content:
NOTE: To save log content to a file instead of paper hardcopy you can use SAVE TO DISK virtual printer option. The output will be then saved to a file on the floppy disk or USB flash.
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8.2
View Tallies View Tallies menu allows ATM Device Tallies to be examined.
The tallies are displayed in two columns.
First column displays tallies maintained by the ATM Platform (APTRA/S4i). Second column displays tallies accumulated by ATMdesk during current session. NOTE: ATMdesk own tallies accumulated during current session are volatile: they are not saved between sessions, nor they added to ATMs tallies maintained by the ATM Platform.
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ATMdesk You have an option to print tallies:
User Manual
NOTE: To save tallies to a file instead of paper hardcopy you can use SAVE TO DISK virtual printer option. The output will be then saved to a file on the floppy disk or USB flash.
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8.3
Clear Error Logs and Tallies
Clear Error Logs and Clear Tallies menus allow to clear selectively one of the ATMs Error Logs or Devices Tallies. This will clear appropriate information maintained by the ATM platform (Aptra/S4i).
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Troubleshooting
If you encounter a problem with ATMdesk, please contact ATMdesk Support Team (mail to support@atmdesk.com). Please provide internal ATMdesk logs along with your request: For ATMdesk/Field, as well as for ATMdesk/Xpress they can be saved to a floppy disk or USB flash using DUMP DEBUG function (see sect [4]) For ATMdesk/Repair they can be found in: o For Windows XP: C:\Documents and Settings\<username>\atmdesk.log o For Windows Vista and Windows 7: C:\Users\<username>\atmdesk.log If uncertain about log file location, please use DUMP DEBUG function (see sect [4]), the full path to the file will be displayed.
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ATMdesk

2007- 2013 ATMdesk GmbH.

2007- 2013 ATMdesk GmbH

6.7, 6.14, 7.7, 7.15 4

2007- 2013 ATMdesk GmbH

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Updated to Software Version 8 SDM supported ATMdesk/Xpress introduced

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7 Device Diagnostics Menu.................................................................... 26

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8 Logs and Tallies Menu ........................................................................ 80

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ATMdesk/Field (ATMdesk/Pro, /2 and /S)

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ATMdesk 1.2 ATMdesk/Xpress

ATMdesk/Repair and ATMdesk/Plus

ATMdesk 1.4 ATMdesk/Demo

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ATMdesk User Interface

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The following printer choice is typically available with ATMdesk/Repair:

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Confidence Tests Menu

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Printing Confidence Test Reports

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Printing Confidence Test Reports (ATMdesk/Repair)

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6.5 6.6 6.7

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Device Diagnostics Menu

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Printing Diagnostic Test Reports

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40 Column Receipt/Journal Printers

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80 Column Statement Printers

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7.7.8 Sensor/Switch Status Display state of all available dispenser sensors.

ATMdesk Dispense (skipped in Safe Mode) Clear

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