Oriental Bank Pro

CONTENTS
INTRODUCTION TO PROJECT INTRODUCTION TO BANKING O.B.C BANK PROFILE SPECIAL LOAN SCHEMES OF O.B.C PREMIUM SERVICES SURVEY AND FINDING OF THE SURVEY SUGGESTION AND CONCLUSION
ANNEXURE
Questionnaire Bibliography
Dr. Ambedkar BBM College
CHAPTER 1 INTRODUCTION TO PROJECT
Introduction Specific introduction Needs of study Objectives of study Area of study Benefits of study Research designing Methodology Limitations
INTRODUCTION TO PROJECT
Introduction First we know the meaning of banking world bank is derived from Latin world Banco A book is a institution, which deals in a money banks are commercial institutions, which are receive money in the form of deposit from those who have money to these who are in need of it. Banks plays an important role in the modern world and also our economy. Banking services are indispensable. Banks plays a vital role in the economic development of the country. Today Banks are not only suppliers of money but also manufactures of money in past banks only accepts the deposits and provide the some to the customer as to the customer as loan for interest. But now a days banks offering many new types of services they providing loan advances many new schemes for different class people. Different credit facilities are also helpful for the people in getting different types of credit facilities for different areas. Banks providing many opportunities for the people to utilize the facilities provided by banks to the maximum possible extent. There are various banks in India among them oriental bank of commerce is the biggest and the most important commercial bank in the country. Oriental bank collects the money from different types of deposit schemes. The main aim of OBC bank through various deposit scheme collects money it help to increase common people earning with saving capacity of the people. Bank returns after completion of a period return their deposit with interest .and this way (deposited) collecting money invested in shares debenture in company. Through this manner bank get the dividend from company. collecting premium and interest by the company. and also Bank provides more than loan facility to the public. In this way Bank collects the rate of interest from provide loan.
Dr. Ambedkar BBM College 3
Specific introduction Money is a very important part of leading our life. Without money power another all powers are waste. Human wants are unlimited. Some of These wants for the fulfillment by the money. Whatever we purchase money is very important to buying getting the things without money we cannot any things doing in this world some times we does not having sufficient fund. In that time very essential loan to us. In the past days Shetties Marvadies some great peoples of the village provided loan facility to the needed peoples. In this manner they also collects the high rate of interest. and they torched to peoples when they asked money will be returns the people. this system avoided from the Bank system of India. Already we are discussing banks are the commercial institutions collect the deposits in various deposit schemes. and also provided loan facility to the different class peoples whenever they needed. Oriental bank is a one of the commercial bank it provides the different types of service to the customers. very helpful to the peoples. middle class peoples. For example OBC provided Car & Vehicle loan, Agriculture loan, Education loan, Home loan, Bon Voyage loan. Needs of study Loan is a very essential to our needs fulfillment. almost all human wants are fulfill by purchasing their wanted things. For the purchase of things they had lot of money. some times we did not have sufficient money power. In this time loan facility avoided money problem. These loans are given by bank institutions. Banks are the one of the commercial institutions provided great services to the peoples by providing loan. It provides various type of loans with lower rate of interest to the poor and
Objectives of study This project work main objectives are given below....... To make detailed study of credit facilities of oriental bank in different sector. To know the utilization of credit facilities of bank by customers. To study of problems connected with granting credit to the customers. The study of establishment, growth & progress of customer service provided bank. To know the opinion of the customer regarding loan provided by bank. To know general opinion about the bank. To express own opinion about banks developing services attract new customers and hold existing customers. To go into depth about credit facilities provided by bank. To know the various loan schemes of OBC. And its rate of interest, duration , eligibility, purpose of loan. To suggest the solution to their problems. To know about performance of bank. To make brief study of customers behavior to solve the problems. Area of study On The Oriental bank of commerce branch located at Savarline road Shimoga is selected and their information about bank functions. This project report aimed at giving analyses in credit facilities in general and analyses of credit facilities to words customers from customers point. The respondents were selected random basis.
Benefits of the study We can set clear idea about the bank and its development. Study gives us to know the performance growth of bank. By preparing this project report , the study helps us incoming to our own suggestions for its improvements. It increase our knowledge regarding banking operation and activities. By this project work we can get clear idea about the banks loans,& services of the society people. The project report helpful to knowing about the customer satisfaction and expectation about the banking service. Research Designing Types Of Research Sampling technique The types of research used for understanding this dissertation was through survey research method. Sampling technology Method The types of sampling technique method adopted for conducting the survey was simple random sampling of adult individual. Sample size The sample size for survey conducted was 100 individuals comprising of adults. The sampling population for conducting the survey completed in a total of 50 individuals the sample comprises of professional, student. businessmen etc the purpose of the survey to analyze general individual behavior towards saving attitude.
Methodology This report is based on the preparation of questionnaires. And collection of data. Both primary & secondary data helped to complete the project report so it includes both the primary and secondary data . Primary data It refers to the information received directly from the respondents by a research for a particular purpose. Here the primary data is collected through direct approach and survey. The information is collected by an oral enquiry with the manager and staffs of the bank. They were personally interviewed about the loans and service rendered by OBC bank. The survey was conducted by issuing questionnaires to employees of OBC and customers about 50 respondents who have answered. Secondary data The secondary data collected from published or unpublished sources. Here information was also collected from books of manuals journals annual records and some information is extracted from Internet. Which reveals the customers idea about the branch. Limitations of the study There are some limitations are therein making this project report. There are as follows This study for got limitations in that it is purely done for academic reasons. The time budget assorted for conducting the study is limited. Some customer will not give correct opinion about the survey. Here we can not contact all types of customers.
The non co operation of customers and their un realistic consumer, all the reasons are used to optimum extent to complete the reports successfully.
CHAPTER -2 INTRODUCTION TO BANKING
Introduction Origin of bank History of bank Banking system in India Functions of banking Features of banker Functions of Banker Special types of customers Banker customer relationships Development of modern banking Classification of banks
INTRODUCTION TO BANKING
Introduction In the past the use of money for buying and selling was very much restricted, with the development of commerce and the advancement of commerce and the advancement in science and technology and growth of Economic and political. Institution the use of money expanded. Along with the use of money, the use of credit instruments also developed. The origin of modern financial institution can be traced to antiquity, where the individuals used to accept the money in the form of deposit and lend it to the people who needed the same for meeting. Old order of barrowing and lending under went to a lot of changes. Finance becomes powerful instrument for any change. The innovation in the field of transport and communication, development of energy and manufacturing have resulted in innovation of banking. Banking system has occupies an important position in our commercial world. Banking institutions is indispensable. Banking system playing a very important role in the economical development of our country. Commercial banks are having lions share in the total banking operations in our nation commercial banks are oldest institutions having a wide network of business. Banks render very valuable service to the communicates to the trade and industry. They keep the wheels of trade, commerce and industry always revolving. Banks provided financial assistance to small scale and large scale industries. Banks today are backbone of modern industry. They are essential part of the community. Origin of bank There is a different opinion regarding the origin of the term bank. According to some it is derived from Italian word BANCO, Latin word BANCUS French word BANQUE, which means a bench. In olden
days European bankers using bench to transact there banking activities. However, according to others the word BANK is derived from German word BANK WHICH MEANS Common fund raised from a large number of public . History of bank in India The development of modern banking in India begin with banking activities undertaken by English agency House at Calcutta and Bombay which combined banking with trading. It appears that the earliest bank on western line was established at Madras as early as 1683.The first joint stock bank was the bank of Hindustan established at Calcutta in 1770.at the time another banks were established bank of Bombay in 1840. Bank of Madras in 1843 and Bank of Bengal. All these 3 banks were amalgamated in 1921 and names as The Imperial Bank of India and again in 1955 this bank was taken over by government . and was renamed as State Bank of India. In 1889, other commercial banks were established. It was the first pure India joint stock Bank it was followed by Punjab National bank in 1894 and so on. Growth of banks was very slow in the beginning in 1913 and 1922. 108 banks were failed. In addition, in 1922 and 1936 , 376 Banks failed. Only after independence banking system made rapid progress how India Banking system is one of the developed banking systems of the world. INDIAN BANKING REGULATION ACT 1949 Section 5(1) (1) of the Banking Regulation Act of 1949 defines the term Banking Co as any company which transact the B/s of Banking in India.
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Section 5(10) (b) of the banking regulation Act of 1949 defines the term Banking as accepting from the purpose of lending or investment of deposits money from the public repayable on demand or otherwise and with draws by cheque , draft, order or otherwise. CUSTOMER AND BANKING REGULATIONS AS PER ACT Banker is one who does the business of banking. He is dealer in money. Store he accepts deposits and lends it to needy people or units. Banker act as an agent his borrower of bets and a purveyor of credit. When a person uses funds of others for giving credit he is known as Banker. According to Harbet Hart a Banker is one who in the ordinary course of his business honors cheque drawn upon him by person from and for whom he receives money on current A/c. Functions of banking. Section 6(1) (a) of banking regulations act 1949 state various types of business that can be carried by banks and section 6(1) (b) Of the some act also stipulated other important functions of banks summarized as follows: 1. Accepting deposit from the public. 2. Providing credit facility facilities to industries, agriculture sector etc., 3. Dealing with promissory notes, coupons, drafts, warrant etc., 4. Also deal with other instruments, negotiable or not. 5. Issuing letter of credit or travelers cheque. 6. Buying, selling of dealing with bullion. 7. Buying, selling of foreign exchange. 8. Acquiring holding underwriting and dealing with stocks, funds, share, debentures, bonds etc..,
securities whether transferable or
Features of banker 1. Accepting of Deposits from public. 2. Profitable employment of fund so collected. 3. Obligation to repay deposit in demand. 4. Lending of money. 5. Banking as a main Business. Functions of banker 1. Primary function 2. Secondary function 1. Primary Functions. a) Accepting the Deposits. b) Granting or sanction of advances. c) Discounting bill of Exchange. 2.Secondary Functions.
A) Agency services.
1. Collecting of income on behalf of customer. 2. Making payment on behalf of customer. 3. Purchasing and sale of securities on behalf of customer. 4. Acting as a trustee and executor. B) General Utility Service 1. Provision of deposit arrangement. 2. Issue of letter of credit, travelers cheque etc. 3. Under writing of loans received by government. 4. Remittance of funds .
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Customer In common sense customer refers to a person who has an A/c with a Bank Account holder can regarded as customer according to H.L. Hart. A customer is a person who has an A/c with a Banker or for whom a Banker habitually under taken to act such. Special types of customers These customers are those who are distinguished from other types of ordinary customers by some by special features, Hence they are called special types of customers. They are as follows Minors. Lunatics. Drunker. Clubs. Hindu undivided family. Co-operative society. Purdha women. Illiterate person. Trustee. Executers. Joint stock company. Married women. Banker and customer Relationships. We can classify the Banker Customer relationship into two main objectives.
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Primary relationship. Debtor creditor relationship. Trustee in respect of safe lockers. Agent principle relationship. Right to combine. Special features of relationships. Bankers is required to pay. Presentation of cheque within reasonable time. Banker has honor cheque drawn upon him subject to above condition. Development of modern banking For the history of modern Banking in India a reference to English Agency is the days of just India to, would by necessary the bank of Hindustan was the first joint stock bank to be established in India under European management. But soon of failed in the first half of the 19th century. The East India to established 3 Banks. Banks of Bengal in 1809 , Banks of Bombay in 1840 and Bank of Madras in 1843. These banks were know as presidency banks. These 3 banks were amalgamated in 27th Jan 1921 to form Imperial Bank of India. The aid commercial bank was perhaps the first purely joint stock bank to be established in1889 walter the Punjab National Bank .The people bank were established. The bank of India was started in 1906. Indian bank was started in 1906. The Indian bank in1907,The Bank of Baroda in 1908 and the central bank of India in 1911.
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The SBI established and following seven banks were made subsidiaries of SBI State Bank of Beckonet and Jaipur State Bank of Indore State Bank of Mysore State Bank of Hyderabad State Bank of Saurastra State Bank of Travancore State Bank of Patiala CLASSIFICATION OF BANKS On the basis of functions, bank can be classified into 6 types 1 COMMERCIAL BANK: Commercial bank usually requires deposit for a short periods and supplies short term for short periods and supplies short term credit of facilities to trade and commerce. The commercial banks are oldest institutions having wide net work of branches. One of the commercial bank in our country SBI having 12000 branches in all over India. 2 INDUSTRIAL BANK Industrial bank is to meet Long term credit facilities to needs of Industries. Which provide credit to Industrial under takings. 3 AGRICULLTURAL BANK Credit need of Agriculture are of three types, They are medium term, long term and short term. Short term credit is required for the purchasing manure, seeds etc medium term is provided for purchase of agriculture equipments and cattle. And lastly Ling term for making permanent improvement of land.
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4 CENTRAL BANK It is the top of Banking institutions operating in the country. It does not complete with other banks for profits, but acts as a Bankers Bank and lender of last resort. 5 SAVING BANK It encourages the habits of saving among people of community under such type of banking deposits received or not with drawels on demand. Beyond a certain limit. Any with draw all beyond a certain unit requires a prior notice. 6 EXCHANGE BANK These banks finance mainly the Foreign Exchange Business that is the Export and Import Trade of a country. As they mainly finance foreign exchange business, they are called Exchange Banks.
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CHAPTER -3
OBC BANK PROFILE

History OBC Vision And Mission Development Management Profile Organization Structure Major Highlights of OBC Achievements
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OBC BANK PROFILE

History Oriental Bank of Commerce Establish on 19 th February, 1943 , in Lahore (Then a city of British India , and currently in Pakistan ), is one of the public sector Banks in India. Oriental Bank Of Commerce made a modest beginning under its Founding Father, Late Rai Bahadur , Lala Sohan Lal , the first Chairmen of the Bank. Within Four years of coming in to existence, the Bank had to face the Holocaust of the partition. Branches in newly formed Pakistan had to be closed down and Registered Office had to be Shifted from Lahore to Amrisar. Late Lala Karam Chand Thapar , yhe Then Chairman of the Bank, in a unique gesture honoured the commitments made to the depositors from Pakistan and paid every rupee to its departing customers. The foundation of customer service thus laid has ever since remained Oriental Banks prime philosophy and has been nurtured well as a legacy by all its successors, year after year. It is evident from the recent amalgamation of GTB with us that the best of both enabled our bank to become the first bank to achieve 100% CBS, OBC VISION AND MISSION OBC VISION To be a sound all India, customer centric, efficient retail bank with contemporary size, technology and human capital; endeavouring to enrich lives across all sections of society; and committed to upholding the highest standards of corporate governance.
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OBC MISSION To provide the finest banking services by upgrading hu8man capital and infusing advanced technology, thereby achieving total customer satisfaction; and being reckoned as the Best Bank in the Industry on all efficiency parameters. To enhance shareholders wealth by ensuring sound growth of business and make valuable contribution to national economic growth. Development The Oriental Bank of Commerce Established on 19th February 1943 in Lahore (then the city of British in India, And currently in Pakistan). Oriental Bank of Commerce Shimoga Branch Established on a 15 October 2008. At the present Oriental Bank Of Commerce have 24 Branches in Karnataka. OBC BRANCHES IN KARNATAKA Branch Location CMH ROAD INDRA NEW TIPPA SANDRA JAYANAGARA 4TH BLOCK JAYNAGARA 9th BLOCK KORAMANALA M.G.ROAD RICHMOND ROAD SADASHIVA NAGAR YELAHANKA NEW TOWN YELANKA NH-7 FRAZER TOWN RAMANAGARAM SHIMOGA HOSPET GOKAK CLUB RD, HUBLI NEW CONTTON MARKET,HUBLI BALMATTA RD. BUNTS HOTEL RD.
city BANGLORE BANGLORE BANGLORE BANGLORE BANGLORE BANGLORE BANGLORE BANGLORE BANGLORE BANGLORE BANGLORE BANGLORE SHIMOGA HOSPET GOKAK HUBLI HUBLI MANGLORE MANGLORE
TEL.No.1 25280930 25203337 26541430 41627007 25504146 25596625 22105762 23612188 28561646 28565162 25465406 27276994 222290 222861 2400922 224043 2254312 2355298 2423751
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DEWANS ROAD KOTEKARA JAYALAKSHMIPURAM KUVEMPUNAGAR
MANGLORE MANGLORE MYSORE MYSORE
2444824 2421424 2204949 2346476
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Management Profile . Chairman and Managing Director
Sh. Alok Kumar Misra Executive Directors
Sh.H.Ratnakar Hegde Board of Directors
Sh. S.C.Sinha
Smt. Sumita Dawra
Sh. S.K.Newley
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Sh. Umesh Kr. Khaitan
Sh. C.K. Sabharwal
Sh. Kamal Bhushan
Sh. Vijay Jagirdar
Sh. V.V. Sai Reddy
Dr. R.S. Maharishi
Sh. T. Valliappan
Sh. K.B.R. Naidu Top Management Team
S.C. Sharma
S.K. Sharma
C.M. Khurana
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Vikram Kochhar
H.K. Madan
Atul Gautam
V.K. Kamboj
R.M. Sharma
M.S. Shetty
Rajeev Rishi
Surender K. Sharma
J.K. Malhotra
A.K. Tangri
Pradeep Aggarwal
M.S. Randhawa
A.C. Hari
J.M.A. David
B.K. Mitra
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A.K.Munjal
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Organization Structure of OBC

Chairmen
Managing Director
Deputy Managing Director
Chief General Manager
Deputy General Manager
Assistant General Manager
Branch Manager
Other Staff
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MAJOR HIGHLIGHTS 2007-08:

Bank achieves 100% CBS in all Branches/ Retail Outlets (1402). Write off of amortised GTB Losses advanced by a year (Rs 487 Crores), Dividend maintained (47%). Total Business exceeds Rs. 1.33 lacs Crores. Poised to achieve Total Business of Rs 2 lacs Crores by 2010. Customer base crosses 10.40 million with greater focus on Demand Deposits. Greater focus on Rural Development & Financial Inclusion Biometric ATM and Mobile Banking Launched. OBC Leverages Technology Adds innovative products & services: Online Equity Trading, OBC e-Shopping, OBC e-Taxes, Online Education Loans.
Overseas foothold to be achieved shortly with representative office in Dubai, Plans for Branch at Lahore, Banks birth place. Joint Venture with HSBC and Canara Bank entered into for Life Insurance Business.
KEY PERFORMANCE HIGHLIGHTS TOTAL BUSINESS Rs. 1,33,184 Crores UP BY 22 % Total business has gone up by Rs. 23793 Crores (by 22 %) to Rs.1,33,184 Crores as on March 2008 from Rs.1,09,391 Crores as on March 2007. CAPITAL ADEQUACY RATIO - 12.12% CAR as of March 2008 is 12.12 % as against 9% prescribed by RBI.
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GROSS NPA - 2.31 % Gross NPA reduced to Rs.1280 Crores (2.31%) as on March 2008 from Rs. 1454 Crores (3.20%) as on March 2007. NET NPA: 0.99% Net NPA stands at Rs 538 Crores as on March 2008. NET PROFIT AT Rs. 841 Crores Net Profit after tax up at Rs. 841 Crores for the year ended March 2008 as against Rs. 827 Crores for the year ended March 2007. BUSINESS PER EMPLOYEE Rs. 9.25 Crores Employee Productivity has gone up to Rs. 9.25 Crores as on 31st March 2008 from Rs.7.43 Crores as on 31st March 2007. BUSINESS PER BRANCH Rs 100.67 Crores Business per branch crosses the landmark figure of Rs.100 Crores and rises to Rs 100.67 Crores as on 31.03.08 from Rs. 85.93 Crores as on 31.03.07 DEPOSITS AND ADVANCES: Mar 07 Mar 08 Growth Increase Deposits 63996 77857 13861 21.7% Advances (Gross) 45395 55327 9932 21.9% Deposits have grown by 21.7 % & Advances have grown by 21.9 %. PRIORITY SECTOR LENDING
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MARCH 07 Priority Credit O/s Agriculture Advances SE Advances SME Advances 15955 5732 3364 5047
% TO NET ADVANCES 36% 11% 8% 12%
MARCH 08 18760 6930 5015 6228
% TO NET ADVANCES 42.50% 12.35% 11.36% 14.11%
Y-o-Y Gr % 17.50% 20.90% 49.07% 23.40%
Priority Sector Lending stood at Rs. 18760 Cr as on March 2008 as against 15955 Cr as on March 07 which shows an increase of 17.5%. SMALL ENTERPRISES SE advances have risen to Rs.5015 Crores as on March 08 as against Rs 3364 Crores as on March 2007(growth of 49%).
OPERATING EFFICIENCY Non Interest Income ( Rs. in Crores )
Mar 07 Mar 08 Increase Non Interest Income 603 617 14 Out of which Treasury Income 111 154 43 EPS and Book Value
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Earnings Per Share (after write off) as on 31.03.2008, works out to Rs. 14.10 as against Rs.23.18 previous year. Book Value stands Rs. 226.15 per share as on 31.03.08. OBC POSTS STRONG GROWTH FOR H1 2008 Oriental Bank of Commerce declared its half yearly results for the period ending September 2008, today, at Delhi. Addressing the media Sh. Alok K Misra, Chairman & Managing Director informed that the business-mix of the Bank had increased to Rs. 1,48,489 crores as on 30th September 2008, thereby registering a growth of 27.96% (YoY). Aggregate Deposits grew by 26.29% (YoY) and stood at Rs. 87,368 crores, while Gross Advances showed growth of 30.42% (YoY) at Rs 61,121 crores. Net profit jumped to Rs 457 crore in H1 2008 as compared to Rs 314 crores as on H1 2007, registering an 45.59% increase. Banks CRAR stood at 12.03% (Tier I 8.89% and Tier II 3.14%). Gross NPAs declined to 1.93% from 2.96% (YoY) while Net NPAs came down to 0.86% from 0.99% as on March 2008. Operating Profits grew by 49.40% on Q2 to Q2 basis, while Net Interest Income grew by 30.57% during the same period. Non Interest Income grew to Rs 415 crore as on September 2008 from Rs 289 crores as on September 2007, thereby registering a growth of 43.62%. Oriental Bank of Commerce continues to be amongst the leaders in Public Sector Banks with Business per Employee increasing to Rs. 10.20 crore. Business per Branch went up to Rs. 110.24 crore during the same period. The Bank, with 100% of its Branches on Core Banking platform, offers a wide range of e-Z banking solutions like Internet Banking, Biometric ATMs,
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Online trading of shares, Online payment of taxes, instant remittance through electronic channels like RTGS/NEFT amongst others. Bank is committed to reach a business mix of Rs 2 lakh crore by March 2010 with a network of 1500 branches. Semi Urban and Rural branches shall be its growth catalysts.
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ORIENTAL BANK OF COMMERCE PRESS RELEASE 30th January,2009. New Delhi OBC POSTS STRONG GROWTH FOR Q3 2008. Q3 NET PROFIT UP 82.11% Oriental Bank of Commerce declared its Nine Months results for the period ending December 2008, today, at Delhi. Addressing the media Sh. Alok K Misra, Chairman Managing Director informed that the business-mix of the Bank had increased to Rs. 1,56,991 crores as on 31st December 2008, thereby registering a growth of 25.19% (YoY). Aggregate Deposits grew by 23.18% (YoY) and stood at Rs. 91,374 crores, while Gross Advances showed growth of 28.10% (YoY) at Rs 65,617 crores. Net profit jumped to Rs 252.19 crore in Q3 ending 31st December 2008 as compared to Rs. 138.48 crores during corresponding period last year, registering an 82.11% increase. On Y-o-Y basis it increased by 56.85% to Rs.709.60 Crores from Rs.452.66 Crores. CRAR as on 31st December 2008 stood at 12.01 % as against the RBI benchmark of 9%. Gross NPAs declined to1.66% from 2.73% (YoY) while Net NPAs came down to 0.76% from 0.99% as on March 2008. Operating profit grew on YOY basis by 28.25% to Rs.1146.67 Crores as on 31st December, 2008 from Rs.894.06 crore as on 31st December 2007 after providing Rs.200.00 Crores for Employee Benefits (Rs.90.00 Cr for Wage revision and Rs.110.00 Cr for Retirement Benefits under AS-15). If such provisioning is excluded the Operating Profit on Y-o-Y basis would have shown increase of 50.62 % an increase of Rs.452.61 Crores.
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Operating Profit grew by 30.17 % to Rs.386.23 Crores as on 31.12.2008 from Rs.296.72 Crores as on 31.12.2007 on Q3 to Q3 basis. Net Profit increased on YOY basis by 56.76% to Rs.709.60 Crores as on 31.12.2008 from Rs.452.66 crore as on 31st December 2007. On Q3 to Q3 basis it increased by 82.11% to Rs.252.19 Crores from Rs.138.48 Crores. Non-interest income grew on YOY basis by 60% to Rs.730.00 Crores as on 31.12.2008 compared to Rs.456 crore as on 31st December 2007. On Q3 to Q3 basis it increased by 89% to Rs.316.00 Crores from Rs.167 Crores. Oriental Bank of Commerce continues to be amongst the leaders in Public Sector Banks with Business per Employee increasing to Rs. 10.78 crore from Rs.8.43 Crores registering a growth of 27.87%. The Bank has presently 1394 Branches and 70 Extension counters having presence in 22 States and 4 Union Territories. Bank has applied for a total of 156 Branches Licenses to the RBI of which 30 are in Metropolitan, 76 in Urban, 34 in Semi-urban, 16 in Rural Areas. The Business Per Branch has gone up to Rs.113.68 Crores as on 31st December,2008 from Rs.96.54 Crores as on 31st December,2007, registering a growth of 17.75 %. Existing Number of Branches stood at 1394 Plus 70 Extension Counters covering 22 States and 4 Union Territories. The Bank, with 100% of its Branches on Core Banking platform, offers a wide range of e-Z banking solutions like Internet Banking, Biometric ATMs, Online trading of shares, Online payment of taxes, instant remittance through electronic channels like RTGS/NEFT amongst others. Bank is committed to reach a business mix of Rs 2 lakh crore by March 2010 with a network of 1500 branches. Semi Urban and Rural branches shall be its
growth catalysts. ORIENTAL BANK OF COMMERCE HEAD OFFICE, NEW DELHI ANNEXURE TO PRESS RELEASE 30th January,2009 FINANCIAL HIGHLIGHTS FOR THE PERIOD ENDING 31.12.2008 Business Growth Total business grows by 25.19% on YOY basis. Aggregate business reaches Rs. 1,56,991 crore as on 31st December 2008 against Rs. 1,25,404 crore as on 31st December 2007. Deposit grows on YOY basis by 23.18% to Rs.91,374 Crores as on 31st December,2008 from Rs. 74,180 crore as on 31st December 2007. Advances grow on YOY basis at 28.10% to Rs.65,617 Crores as on 31st December,2008 from Rs. 51,224 crore as on 31st December 2007. Education loan showed a sharp jump of 38.35% at Rs. 754 crore as against Rs. 545 crore during the same period last year. Capital Adequacy CRAR as on 31st December 2008 stood at 12.01 % as against the RBI benchmark of 9%. Profitability Net Interest Income grew by 41.13% Q3 2007 to Q3 2008.
Operating profit grows on YOY basis by 28.25% to Rs.1146.67 Crores as on 31st December, 2008 from Rs.894.06 crore as on 31st December 2007 after providing Rs.200.00 Crores for Employee Benefits ( Rs.90.00 Cr for Wage revision and Rs.110.00 Cr for Retirement Benefits under AS-15). If such provisioning is excluded the Operating
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Profit on Y-o-Y basis would have shown increase of 50.62 % an increase of Rs.452.61 Crores.
Operating Profit grew by 30.17 % to Rs.386.23 Crores as on 31.12.2008 from Rs.296.72 Crores as on 31.12.2007 on Q3 to Q3 basis. It increased by 28.25% to Rs.1146.67 Crores from Rs.894.06 Crores on Y-o-Y basis.
Net Profit increased on YOY basis by 56.76% to Rs.709.60 Crores as on 31.12.2008 from Rs.452.66 crore as on 31st December 2007. On Q3 to Q3 basis it increased to 82.11% to Rs.252.19 Crores from Rs.138.48 Crores to Rs.240.00 Crores.
Non-interest income grew on YOY basis by 60% to Rs.730.00 Crores as on 31.12.2008 compared to Rs.456 crore as on 31st December 2007. On Q3 to Q3 basis it increased by 89% to Rs.316.00 Crores from Rs.167 Crores.
NPA Recoveries Gross NPA of the bank has come down to Rs.1089.40 Crores as on 31.12.2008 from Rs.1399.93 crores as on 31st December 2007 thereby reducing the gross NPA to 1.66% as from 2.73% on Q3 to Q3 basis.
Net NPA has come down to 0.76% as on 31st December,2008 from 0.99% as on 31st March 2008.EPS & Business per employee/branch
EPS & Business per employee/branch
Earning per share improved to Rs.9.53 (annualized) as on 31st December,2008 from Rs.5.53 (annualized) as on 31st December 2007 showing a growth of 72.33%.
Business per employee jumps to Rs.10.78 Crores as on 31st December,2008 from Rs.8.43 crore as on 31st December 2007
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registering a growth of 27.87%.
Business per branch goes up to Rs.113.68 Crores as on 31st December,2008 from Rs.96.54 crore as on 31st December 2007 with a growth of 17.75 %.
BUSINESS INITIATIVES Insurance Joint Venture Joint Venture with Canara Bank and HSBC launched on 16th June 2008 after getting all regulatory approvals. Marketing of insurance products commenced through branch network. Bank has already issued policies 3328 Policies with First Premium aggregating Rs.20.71Crores as on 31.12.2008. Quality Credit growth Growth of quality credit through segregated business lines under Large Corporate, Mid Corporate & SME, Retail credit. IT Enabled Products- eZ Banking Younger generation of customers targeted through IT enabled products and services
o o o o o o o o o
Online Education Loans Online trading of shares Online payment of taxes OLTAS E-Shoppe Internet Banking Cashmate Cards for students Instant remittances through electronic channels RTGS/NEFT Biometric ATMs and Mobile ATMs for financial inclusion SMS-alert launched
SMS-alert launched
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Optimising performance with HR Initiatives OBC has initiated its recruitment process to hire over 1834 employees in the current year. To enhance customer service level, more than 7003 personnel have been imparted training. Thrust areas for 2008-09 Leveraging technology through new products and services.

Increasing customer base. Thrust for business from additional Rural and Semi-Urban areas. To reach a Business Mix of Rs.200000 crore and branch network of
over 1500 branches by March 2010. Geographical Spread

Head Office Corporate Finance Branches Our Industrial Finance Branches Our Personal Banking Branch Branches Dealing in Foreign Exchange Regional Office Our Small Scale Industry Finance Branches
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ORIENTAL BANK OF COMMERCE PRESS RELEASE 30th January,2009. New Delhi OBC POSTS STRONG GROWTH FOR Q3 2008. Q3 NET PROFIT UP 82.11% Oriental Bank of Commerce declared its Nine Months results for the period ending December 2008, today, at Delhi. Addressing the media Sh. Alok K Misra, Chairman Managing Director informed that the business-mix of the Bank had increased to Rs. 1,56,991 crores as on 31st December 2008, thereby registering a growth of 25.19% (YoY). Aggregate Deposits grew by 23.18% (YoY) and stood at Rs. 91,374 crores, while Gross Advances showed growth of 28.10% (YoY) at Rs 65,617 crores. Net profit jumped to Rs 252.19 crore in Q3 ending 31st December 2008 as compared to Rs. 138.48 crores during corresponding period last year, registering an 82.11% increase. On Y-o-Y basis it increased by 56.85% to Rs.709.60 Crores from Rs.452.66 Crores. CRAR as on 31st December 2008 stood at 12.01 % as against the RBI benchmark of 9%. Gross NPAs declined to1.66% from 2.73% (YoY) while Net NPAs came down to 0.76% from 0.99% as on March 2008. Operating profit grew on YOY basis by 28.25% to Rs.1146.67 Crores as on 31st December, 2008 from Rs.894.06 crore as on 31st December 2007 after providing Rs.200.00 Crores for Employee Benefits (Rs.90.00 Cr for Wage revision and Rs.110.00 Cr for Retirement Benefits under AS-15). If such provisioning is excluded the Operating Profit on Y-o-Y basis would have shown increase of 50.62 % an increase of Rs.452.61 Crores.
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Operating Profit grew by 30.17 % to Rs.386.23 Crores as on 31.12.2008 from Rs.296.72 Crores as on 31.12.2007 on Q3 to Q3 basis. Net Profit increased on YOY basis by 56.76% to Rs.709.60 Crores as on 31.12.2008 from Rs.452.66 crore as on 31st December 2007. On Q3 to Q3 basis it increased by 82.11% to Rs.252.19 Crores from Rs.138.48 Crores. Non-interest income grew on YOY basis by 60% to Rs.730.00 Crores as on 31.12.2008 compared to Rs.456 crore as on 31st December 2007. On Q3 to Q3 basis it increased by 89% to Rs.316.00 Crores from Rs.167 Crores. Oriental Bank of Commerce continues to be amongst the leaders in Public Sector Banks with Business per Employee increasing to Rs. 10.78 crore from Rs.8.43 Crores registering a growth of 27.87%. The Bank has presently 1394 Branches and 70 Extension counters having presence in 22 States and 4 Union Territories. Bank has applied for a total of 156 Branches Licenses to the RBI of which 30 are in Metropolitan, 76 in Urban, 34 in Semi-urban, 16 in Rural Areas. The Business Per Branch has gone up to Rs.113.68 Crores as on 31st December,2008 from Rs.96.54 Crores as on 31st December,2007, registering a growth of 17.75 %. Existing Number of Branches stood at 1394 Plus 70 Extension Counters covering 22 States and 4 Union Territories. The Bank, with 100% of its Branches on Core Banking platform, offers a wide range of e-Z banking solutions like Internet Banking, Biometric ATMs, Online trading of shares, Online payment of taxes, instant remittance through electronic channels like RTGS/NEFT amongst others. Bank is committed to reach a business mix of Rs 2 lakh crore by March 2010 with a network of 1500 branches. Semi Urban and Rural branches shall be its
growth catalysts. ORIENTAL BANK OF COMMERCE HEAD OFFICE, NEW DELHI ANNEXURE TO PRESS RELEASE 30th January,2009 FINANCIAL HIGHLIGHTS FOR THE PERIOD ENDING 31.12.2008 Business Growth Total business grows by 25.19% on YOY basis. Aggregate business reaches Rs. 1,56,991 crore as on 31st December 2008 against Rs. 1,25,404 crore as on 31st December 2007. Deposit grows on YOY basis by 23.18% to Rs.91,374 Crores as on 31st December,2008 from Rs. 74,180 crore as on 31st December 2007. Advances grow on YOY basis at 28.10% to Rs.65,617 Crores as on 31st December,2008 from Rs. 51,224 crore as on 31st December 2007. Education loan showed a sharp jump of 38.35% at Rs. 754 crore as against Rs. 545 crore during the same period last year. Capital Adequacy CRAR as on 31st December 2008 stood at 12.01 % as against the RBI benchmark of 9%. Profitability Net Interest Income grew by 41.13% Q3 2007 to Q3 2008.
Operating profit grows on YOY basis by 28.25% to Rs.1146.67 Crores as on 31st December, 2008 from Rs.894.06 crore as on 31st December 2007 after providing Rs.200.00 Crores for Employee Benefits ( Rs.90.00 Cr for Wage revision and Rs.110.00 Cr for Retirement Benefits under AS-15). If such provisioning is excluded the Operating
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Profit on Y-o-Y basis would have shown increase of 50.62 % an increase of Rs.452.61 Crores.
Operating Profit grew by 30.17 % to Rs.386.23 Crores as on 31.12.2008 from Rs.296.72 Crores as on 31.12.2007 on Q3 to Q3 basis. It increased by 28.25% to Rs.1146.67 Crores from Rs.894.06 Crores on Y-o-Y basis.
Net Profit increased on YOY basis by 56.76% to Rs.709.60 Crores as on 31.12.2008 from Rs.452.66 crore as on 31st December 2007. On Q3 to Q3 basis it increased to 82.11% to Rs.252.19 Crores from Rs.138.48 Crores to Rs.240.00 Crores.
Non-interest income grew on YOY basis by 60% to Rs.730.00 Crores as on 31.12.2008 compared to Rs.456 crore as on 31st December 2007. On Q3 to Q3 basis it increased by 89% to Rs.316.00 Crores from Rs.167 Crores.
NPA Recoveries Gross NPA of the bank has come down to Rs.1089.40 Crores as on 31.12.2008 from Rs.1399.93 crores as on 31st December 2007 thereby reducing the gross NPA to 1.66% as from 2.73% on Q3 to Q3 basis.
Net NPA has come down to 0.76% as on 31st December,2008 from 0.99% as on 31st March 2008.EPS & Business per employee/branch
EPS & Business per employee/branch
Earning per share improved to Rs.9.53 (annualized) as on 31st December,2008 from Rs.5.53 (annualized) as on 31st December 2007 showing a growth of 72.33%.
Business per employee jumps to Rs.10.78 Crores as on 31st December,2008 from Rs.8.43 crore as on 31st December 2007
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registering a growth of 27.87%.
Business per branch goes up to Rs.113.68 Crores as on 31st December,2008 from Rs.96.54 crore as on 31st December 2007 with a growth of 17.75 %. BUSINESS INITIATIVES
Insurance Joint Venture Joint Venture with Canara Bank and HSBC launched on 16th June 2008 after getting all regulatory approvals. Marketing of insurance products commenced through branch network. Bank has already issued policies 3328 Policies with First Premium aggregating Rs.20.71Crores as on 31.12.2008. Quality Credit growth Growth of quality credit through segregated business lines under Large Corporate, Mid Corporate & SME, Retail credit. IT Enabled Products- eZ Banking Younger generation of customers targeted through IT enabled products and services
o o o o o o o o o
Online Education Loans Online trading of shares Online payment of taxes OLTAS E-Shoppe Internet Banking Cashmate Cards for students Instant remittances through electronic channels RTGS/NEFT Biometric ATMs and Mobile ATMs for financial inclusion SMS-alert launched
SMS-alert launched
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Optimising performance with HR Initiatives OBC has initiated its recruitment process to hire over 1834 employees in the current year. To enhance customer service level, more than 7003 personnel have been imparted training. Thrust areas for 2008-09 Leveraging technology through new products and services.

Increasing customer base. Thrust for business from additional Rural and Semi-Urban areas. To reach a Business Mix of Rs.200000 crore and branch network of over 1500 branches by March 2010.
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CHAPTER 4 SPECIAL LOAN SCHEMES OF OBC Introduction of loan Meaning Special loan schemes Purpose Eligibility Amount of loan Security Margin Process-fee Repayment Advantages of loan Disadvantages of loan
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SPECIAL LOAN SCHEMES OF OBC

Introduction Loan is getting money with charged rate of interest from financial institutions like:- banks, Cooperative society, private and public financial institutions etc....... Banks are the commercial institutions collect the money from various deposit schemes and lending money to the needed peoples with charged rate of interest. The human body perpetual wanting animal if one want is satisfied by him At the same time another want will be credited by him . almost all these wants are fulfilled by the money. so some times human essentially getting money from loan. In day by day banking activities are developed and change according to needs and requirements of the customers. Meaning Loan is the one of the Responsibility of the person. He is Responsible for barrowed money with charged their rate of interest. Loan is a lump sum amount getting from Financial institutions for their necessary fulfillments.
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Special loan schemes The Oriental Bank of Commerce Introduced different types of loan Schemes are given below: Hose loan Vehicle loan Education loan Scheme Personal Loan Scheme Loan to Professionals Loan to Woman. Other Loans Housing loan Purpose: For Construction/ purchase of Residential House/ Flat. Eligibility: Individuals having an assured source of Income viz. Salaried Employees, self employed professionals, businessman, farmers, HUF etc. Amount of Loan: For Businessmen: 40 times Gross Monthly Income with a condition that the net take home after all deductions comes not less than 30% For Salaried Persons: 60 times Gross Monthly Income with a condition that the net take home after all deductions comes not less than 30%. Security: Mortgage of property. Margin: Loan Amount Upto Rs.5 Lacs - 10%
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Loan Amount Above Rs.5 Lacs &Upto Rs.20 Lacs - 15% (revised margin shall be applicable in home loans sanctioned w.e.f. 19.12.08 to 30.06.09) Loan above Rs.20.00 lac 25% In case of Home Loans upto Rs.20.00 lacs sanctioned on or after 19.12.08, the bank will provide free life insurance cover for the entire amount of outstanding loan upto Rs.20.00 lac to the borrower. (this facility shall be allowed in home loans sanctioned w.e.f. 19.12.08 to 30.06.09) Process Fee: Nil for fresh Loans upto Rs.20.00 lac (revised concession shall be applicable in home loans sanctioned w.e.f. 19.12.08 to 30.06.09) For Loans above Rs.20.00 lacs 0.50% of the loan amount subject to a maximum of Rs.12,500/-. Repayment: Maximum within 20 years or till the borrower attains 70 years of age or repayment shall not extend beyond the age of retirement, whichever is later. Repairs / Renovation/ Furnishing (For General Public) Purpose: For Repairs / Renovation/ Furnishing of house. Eligibility: Individuals having an assured source of income viz. salaried employees, self employed professionals, businessman, farmers, HUF etc. Amount of Loan: Max. Rs.10.00 lacs or 30% value of House/ Flat whichever is lower. Security: Mortgage of property. Margin: 15%
Fixed rates shall be re-set by the Bank after every 2 years at its sole discretion. Since the floating rates are linked to PLR, the rates shall be re-set as and when there is any change in PLR. Repayment: Maximum within 10 years. Car loan Car/Vehicle Loan Scheme Purpose : For purchase of new be scooter/motor cycle/ car/jeep etc. (Non commercial use to registered as Private vehicle) Eligibility: For two wheelers - Rs. 6,000/- p.m (Gross Salary) For cars - Rs.10,000/- p.m (Gross Salary). Amount of Loan: 30 months Net take home Salary/Income subject to the condition that net take home salary after deduction of proposed loan instalment should not be less than 40% of the gross salary. Income of the spouse can also be considered if spouse agrees to guarantee the loan. In case of existing home loan borrowers, net take home salary should not be less than 30% of gross salary after payment of the proposed loan instalment. Maximum Loan Ceiling: For two wheelers - 90% of the cost of two wheeler including registration charges, insurance and road taxes. For new cars - Rs.10 lacs. Security:
Hypothecation of the Vehicle & Personal Guarantee(s) required. Margin: For two wheelers - 10% For cars -15% Process Fee 0.50% of loan amount with minimum of Rs. 500/-. Repayment: For Two Wheeler 60 months (maximum) For New Car/MUV 84 months (maximum) In case of employee, subject to remaining period of service/ repayment capacity. For second hand Cars : Maximum Rs.7.50 lacs margin @ 20.00% under TVS(True Value Scheme) and 30% for Non TVS @ PLR+0.75% for repayment upto 36 months and PLR+1.25% for repayment above 36 months.
SCHEME FOR FINANCING AUTOS/TAXIS
No of Vehicles Maximum of 10 (ten) vehicles per entity irrespective of it being an individual, partnership, sole proprietorship, private Ltd./ Public Ltd Companies. In case of Trusts, loan shall be considered only at Regional Office level as per the existing guidelines in vogue. Margin and Extent of Loan 25% of the cost of vehicle with a maximum of Rs.5.00 lacs. Penal Interest. In case of delayed payment, a penalty of 2% on the overdue amount for the delayed period shall be charged.
Process Fee 0.50% of loan amount with min. of Rs.500/Classification Priority Sector under Small (services) Enterprises. Repayment In 48 equated monthly installments. However, repayment can be considered upto 60 months in deserving cases by the sanctioning authority on merits of each case. Collateral Security Loan Amount Upto Rs.2.00 lacs- Two personal guarantees of adequate means acceptable to the Bank. Loan Amount Above Rs.2.00 lacs- Tangible collateral security in the shape of property equivalent to 100% of the value of the loan. OR NSCs, FDR, LIP (surrender value) and other chargeable Govt. securities equivalent upto 100% of the loan.
Personal Loan Scheme
Purpose : To meet personal/ family expenses like marriage/education/family functions . For purchase of consumer durables, gold / gold ornaments. To meet expenditure on medical treatment of self and/or dependent at Hospitals/Nursing Homes registered with local Govt. bodies. To meet travel expenses of legitimate travelers for himself & family members to cover travel cost, hotel stay and other travel related expenses. Eligibility: 1. Permanent and regular employee in Centre/State Govt. Deptt. and other institutions like Universities, Schools/College, PSUs, reputed hospitals, and well established corporate. 2. Minimum 3 years of service, including service with the previous employer(s), if any.
3. 6,000/-. 4. 5.
The net monthly salary should not be less then Rs The net take home salary should not be less than Professionals and doctors, pensioners of
30% of gross salary after deducting the EMI of the proposed loan. Central/State Government, PSUs, Autonomous Bodies and Defence pensioners shall also be eligible for loan Relaxation in Eligibility Minimum net monthly salary of Rs. 3000/- subject to fulfillment of the following conditions for the regular employees of Central / State Govt. Deptt. And other institutions like Universities, Schools / College, PSUs, reputed Hospitals and well established Corporate. Where the employer is maintaining the salary accounts of its employees with the branch and monthly installment is recovered from the salary account for adjustment of loan. OR Where there is specific agreement / tie up arrangement made between employer and the Bank for education of loan installments from salary of the employee in more than two accounts. Amount of Loan Upto 15 months net take home salary, subject to maximum of Rs.1.50 Lac Income of spouse can be included, provided he/she guarantees the loan or loan is availed jointly. In case of pensioners 12 months pension subject to maximum of Rs 1.50 lac
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Nature of Facility Term Loan Overdraft limit (on liquidation basis in exceptional cases to Senior Bureaucrats/Administrators/Judges & customers of high net worth). Margin Nil Process Fee: 0.50% of loan amount with minimum of Rs. 500/-. Security

Charge over tangible assets, if created out of loan. One personal guarantee preferably of fellow employee, subject to the condition that one employee will not stand as guarantor in more than two accounts.
Repayment 60 EMI (subject to remaining period of service) In case of pensioners - Maximum 60 months within 70 years of the age of the borrower.
Educational Loan Scheme higher
Purpose : For education(after schooling). Items Finance:Admission fee/Monthly fee/Examination fee, Books, Stationery & equipments, eligible for
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Air fare for joining the course abroad, Boarding & lodging expenses of hostel/boarding houses, where charges are standardised and paid to the Management of the Boarding House. Any other expenses required to complete the course like study tours, project work, thesis etc. Eligibility: Indian nationals not above 45 years of age those who secured admission in a recognized course of an approved university (AICTE approved institutions) OR institutes recognized by a statutory body. Amount of Loan: Education in India - Max. Rs.10.00 lacs. Education Abroad - Max. Rs.20.00 lacs. Security: For Loans upto Rs.4.00 lac

No Collateral Security Co-obligation of parents/guardian is must.
For Loans above 4 lacs and upto Rs.7.50 lacs

No Collateral Security required, Co-obligation of parents/guardian is must One satisfactory third party guarantee
Above Rs.7.50 lacs

Co-obligation of parents/guardian is obligatory. Mortgage of immovable property or any other tangible security like pledge of NSC/UTI/LIC (Surrender Value)/Bonds/ Banks deposits (Except under tax saving scheme) etc. . having value at least equal to 100% of loan. Extension of charge on property already
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mortgaged with our Bank, subject to adequate residual value of security. Margin: Upto 4 lacs - NIL Above 4 lacs for education in India - 5% Education Abroad - 15% Concession on Rate of Interest : Simple Interest shall be charged during study and moratorium period. The concession of 1% in rate of interest to be allowed, if interest is serviced regularly during the study and moratorium period. This concession shall be allowed after expiry of moratorium. Special Rate: 0.50% concession to women beneficiaries, SC/STs and disabled students. Process Fee: Upto 4 lacs - Rs. 100/-. Above 4 lacs for education in India - Rs. 500/Education Abroad - Rs. 1000/Repayment: Within 84 EMIs commencing 12 months after course or 6 months after getting the job, whichever is earlier. Insurance: Free Personal Accident Insurance upto Rs.20 lac.
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Loans to Doctors
Purpose : Clinic Premises, P & M, Furniture & Fixtures, private vehicles, ambulances and medical equipments etc. Eligibility: Qualified registered medical practitioners with min. qualification of BIMS/ BAMS/ BUMS/ DHMS/ BHMS/ BPT/ MBBS/ BDS and above. Amount of Loan: Rural & Semi urban: Rs. 50 lacs. Urban & Metro: Rs.100 lacs. Security: For loan upto Rs.5.00 Lacs Doctors having qualification of MBBS/BDS and Higher professional degree: No collateral security except one third party Personal guarantee of person having adequate net worth preferably of spouse. Doctors having qualification of MBBS/BDS and Higher professional degree: No collateral security except two third party Personal guarantee of person having adequate net worth, one guarantee shall be of spouse. For loan above Rs.5.00 lacs and upto Rs. 10.00 lac Tangible collateral security equivalent to 50% of the loan amount and one personal guarantee preferably of spouse. For loans above Rs. 10.00 lac Tangible collateral security equivalent to 75% of the loan amount and one personal guarantee preferably of spouse
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In case loan is granted for acquiring premises, other term loans and working capital requirement. The loan for the premises shall be secured by mortgage of the property purchased and no additional collateral security may be insisted, however, the borrower shall furnish tangible security equivalent to 50% of the uncovered portion of other term loans including working capital loan. Margin: 20% Repayment: 1. Total repayment period including moratorium period shall not exceed seven years. 2. Maximum moratorium period shall not exceed one year based on the justification and merits of the case. 3. Term loan to be repaid in equated monthly instalments. Process fee: 0.50% of the limit sanctioned subject to minimum of Rs. 500.
Loans to Professionals
Purpose : For purchase of Office Premises, P & M, Furniture & Fixtures, renovating existing business premises private vehicles and other equipments. Eligibility: Registered practicing Lawyers, architects, Chartered Accountants, Engineers, Journalists, Management Consultants, Software Engineers and any other professional holding with a degree/diploma or who in the opinion of the Bank is technically qualified. Amount of Loan:
Max. term loan of Rs.20 lacs. Margin: 25%. Security: Upto Rs.5 lac: 50% of loan amount in the shape of collateral security and one personal guarantee, preferably of spouse. Above Rs.5 lac: 75% of loan amount in the shape of collateral security and one personal guarantee, preferably of spouse. Mortgage of premises, if purchased. Hypothecation of assets purchased. In case the loan is required only for acquiring premises, no additional collateral security shall be insisted. For purchase of Car, security as per Car/Vehicle Loan shall apply. Repayment: maximum 84 months by equated monthly installments including moratorium period not exceeding 12 months. Process Fee: 0.50% of the limit amount subject to minimum of Rs. 500.
Clean Loan to Traders
Purpose : For meeting Working capital and acquiring assets for business needs. Eligibility:
Traders who are individuals, firms, companies, co-operative societies, dealing in those goods, which are not prohibited by RBI/Govt. Small business concerns/agencies providing services such as Xeroxing, dry cleaning, licence to deal in petroleum products/LPG, drug licence for the applicable business, petrol pump dealers, auto services centres, ISD/STD/PCO booths and others.
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Amount of Loan: Maximum composite loan of Rs.25.00 lacs Security: Cash Credit/ Term Loan upto Rs.2.00 lac 1. In case of Cash Credit Limit Hypothecation of stocks (Stock Statement to be obtained on yearly basis & insurance to be done invariably). 2. Hypothecation of assets purchased out of loan amount. 3. Personal guarantee of adequate net worth acceptable to the Bank 4. NIL Collateral. 5. No Financial statements are required except statements of sales, purchases, gross profits, overheads and net profit. Loan/Limit above Rs.2.00 lac and upto Rs.5.00 lac i. ii. iii. In case of Cash Credit Limit Hypothecation of stocks (Stock Statement to be obtained on yearly basis & insurance to be done invariably). Hypothecation of assets purchased out of loan amount. Collateral security in the shape of NSCs, LIC policy (surrender value) etc. with realisable value of atleast 25% alongwith one third party guarantee of adequate net worth. OR mortgage of immovable property having realisable value equivalent to 75% of the loan amount sanctioned. Loan/Limit above Rs.5.00 lac Collateral security in the shape of NSCs, LIC policy (surrender value) etc. with realisable value of atleast 50% alongwith one third party guarantee of adequate net worth. OR mortgage of immovable property having realisable value equivalent to 100% of the loan amount sanctioned. Margin:
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20% Repayment: Working capital limit to be reviewed every year. However, limit upto Rs.2.00 lac shall be renewed every three years. Term loan 3 to 7 years. Process Fee: 0.50% of loan amount with minimum of Rs. 500/-.
Loan to Defence Personnel
Purpose : For purchase of consumer durables including motor cycle/scooter/sport cycle/cycle and sports item etc. For meeting any type of house hold expenses such as repair/renovation of the house, educational/ marriage/medical expenses/family functions etc./travelling expenses in India and abroad, etc. Eligibility: All working Defence Personnels with minimum one year of service. Personnel of para military forces like BSF,ITBP, CRPF, Coastal Guards, CISF, Assam/J&K Rifles are also eligible. Amount of Loan: 15 times of Net take home monthly salary subject to following ceilings: Commissioned officers: Maximum upto 3.00 lac. Junior Commissioned Officers: Maximum upto 2.50 lac. Non Commissioned Officers:Maximum upto 1.50 lac Security: Charge over assets acquired out of loan. Margin: Nil Repayment: Equal to the period of stay not exceeding 36 months. Process Fee:
0.50% of loan amount with minimum of Rs. 500/-. 12test

i.
Loan to SMEs Salient features of the Credit Guarantee Fund Trust for Micro and Small Enterprises (CGTMSE)
o o
The eligible loan limit under the Scheme is now Rs.50 lakhs. The credit guarantee cover has been raised from 75% to 80% for the following category of loans: a. b. Loans to Micro enterprises upto Rs. 5 lakh; and Loans to Micro and Small enterprises operated and/ or owned by women.
The coverage of the Scheme will now be extended to all new and existing Micro and Small Enterprises (both in the Manufacturing Sector as well as Service Sector).
Loan to women Oriented Mahila Vikas Yojana Purpose: To meet Credit needs of Women Entrepreneur. Eligibility: Women Entrepreneurs enterprise consisting of all units managed by one or more in proprietary concerns or in which she/they individually or jointly have a share capital of not less than 51% as partners/ shareholders/ directors of a private ltd. company/members of a co-operative society. Amount of Loan: Need Based Security:
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No collateral security upto Rs.10 lacs and in case of SSI no collateral security required up to Rs.25 lacs. Only Hypothecation of Assets created out of Banks finance be taken as security. Margin: SSI Other than SSI As applicable under the SSI Segment. Upto 25000 - NIL Above 25000 - 15% To 25% Depending upon the quantum & purpose of loan. In case of SSI As applicable under SSI Segment. Other Than SSI

Upto Rs. 2 lacs at PLR Above Rs. 2 lac & up to Rs. 10 lacs at PLR +1.5% Above Rs. 10 lacs at PLR +2.5%
Repayment: Maximum upto 7 Years Scheme for Professional & self Employed Women Purpose: Purchase of Fixed Assets(Term Loan) and for meeting Working Capital needs. Eligibility: Professional & Self-employed Women Amount of Loan:
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Maximum Total limit Rs.5.00 lacs including Working Capital limit of Rs.1.00 lacs Security: Charge over the Assets purchased out of Banks finance. Margin: Upto Rs.25000/- - NIL Above Rs.25000/- to 5.00 lacs - 15% Repayment: Term Loan 5-7 years (EMI) Cash Credit to be reviewed/ renewed as per Banks system in vogue.
Scheme for Beauty Parlor/ Boutiques/ Saloons/Tailoring
Purpose: Purchase of Fixed Assets(Term Loan) and for meeting Working Capital needs Eligibility: 1. Proprietary concern of Women. 2. Partnership firms/Companies where majority of shares are held by Women. Amount of Loan: Max. Total limit Rs.10 lacs including Working Capital Rs.5.00 lacs Security: Charge over the Assets purchased out of Banks finance. Margin: Upto Rs.25000/- - NIL Above Rs.25000/- upto Rs.2.00 lacs - 15% Above Rs.2.00 lacs upto Rs.10.00 lacs - 25% Process Fee: 0.50% of loan amount with minimum of Rs. 500/-.
Repayment : Term Loan 5-7 years (EMI) Cash Credit to be reviewed/ renewed as per system in-vogue.
Scheme for Financing Working Women
Purpose: To meet House hold, Medical expenses or any other such needs for the Women working in Central/State Govt./ PSUs/ Autonomous bodies/ Schools/ Colleges and other institutions and well established companies. Eligibility: Working Women (Permanent Employees with Min. 5 years Service and 5 years remaining service) Amount of Loan: Maximum up to Rs.2 lac Security: Third party Guarantee preferably of Fellow Employee Margin: NIL Repayment: Maximum 5 years (EMI)
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Other loans Loan against Govt. Securities Purpose: To meet all types of personal/business expenses by way of overdraft or demand loan. Eligibility: Individuals/ Firms/ Companies. Amount of Loan: Maximum of Rs.10 lacs. Security: Charge on securities of Govt./PSUs. Pledge of NSCs/IVP/ KVP/LICs etc or any other such security transferable/assignable to the Bank. Margin: 10% of surrender value of LIC Policy (surrender value certificate to be submitted on annual basis in the month of April). 25% of the face/ accrued value of the security in other cases. Process Fee: Rs. 10/- per certificate with minimum Rs. 50/- excluding postal charges. Repayment: Overdraft is reviewed every year & term loan are to be for 36 months or validity of security whichever is earlier.
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Agriculture loan
Kisan Credit Card-Oriented Green Card(OGS) Crop production needs/
Purpose : Working Capital needs for other Farm and Non-Farm activities (allied activities), for repair of Machinery, Consumption needs etc. Eligibility : Farmers/ Cultivators/ Artisans engaged in Farm and Non-Farm activities. Amount of Loan : Need Based. There is no ceiling. Security : Upto Rs. 50,000/Hypothecation of crops/goods . Above Rs. 50,000/Margin : NIL Condition : Borrower should route sale proceeds through this account. Validity : 5 years. Composite Credit Scheme for Agricultural Leading Purpose: For Credit needs of Farmers including those for Farm operations, development of agriculture etc. & domestic expenditure.
Eligibility: All farmers. Amount of Loan: Maximum to the extent of 50% of the value of land offered as security or Rs.7.50 lacs whichever is lower. Security:

Hypothecation of Crops/ Assets created out of bank Finance. Mortgage of Agriculture land valuing twice the amount of Loan.
Margin:

Upto Rs. 50,000/ - : Nil Above. Rs. 50,000/- : 15%
Repayment:

Working Capital in the form of Revolving Credit. Term Loan component upto7 years.
Advantages of loan Loan is as very essential part of human life. Because already we are know human wants are unlimited. .this wants are fulfilled by purchasing wanted things. For the purchase money is very essential. These money some times getting from Bank Loans. Bank loans had Following are the Advantages
Loan avoids the money problems Loan improves the standers of leaving of the person Loan should helps to fulfilling the wants of the customers.
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The OBC Loan Schemes help to purchase of Residential House / Plot
from Loan Scheme.

Through the Education Loan Helps to the Students For Their Education. Loan helps to the Womans By Providing Womans Loan Scheme. Loan helps to the Agriculturist By Agriculture Loan Scheme and Also
Professionals By Professional Loan Scheme Totally Loan Avoids Financial Problems of the People. Limitations Of Loans Loan had Lot of advantages And also it had some Limitations. These limitations are given below.
Bank Charged High Rate of Interest. Loan Repayment Period is limited. So it is not possible from customers. It is very Risk to the customers At the time of barrowing Loan the Banker should ask so many security by
the customers. Sub mission of such type of securities should not possible from the customers. By the Observing of above all Advantages and Limitations the barrowing of Loan is very well use full to all of customers to improve standard of leaving and also Economic leaving in the society.
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Chapter - 5 PREMIUM SERVICES
I Banking Steps user Guide FAQs- Net Banking RTGS-(FAQs in RTGS NEFT Bancassurance
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PREMIUM SERVICES
Introduction Oriental Banks iBanking Services have been launched to maximize the customer satisfaction. The Oriental Banks iBanking Services are available to all the customers of bank branches under Centralized Banking Solution (CBS). The authorized customers can view their various accounts Anytime (24*7) and Anywhere. iBanking Services are offered Free of Cost to the Customers and can be availed by any Saving/ Current/ CC/ OD account holders. Only Query based facilities shall be provided to Jointly operated Savings/ Current/ OD/ Company accounts. Transaction facility shall not be provided for such accounts. The iBanking URL is https://www.obconline.co.in. If you are using Oriental Banks iBanking for the first time and you have received both the user-id & password, follow the steps given below for login successfully:
Steps user Guide

Step 1: Logon to the internet and visit the website www.obcindia.co.in and click on the Oriental Banks iBanking Link or visit the website https://www.obconline.co.in. Step 2: Enter your user-id and sign-on Password to authenticate yourself. Step 3: It is mandatory for you to change the passwords (Both Login and Transaction passwords) allotted to you. You need to first type in the Password given in the mailer to do so. Step 4: Enter the new password of your choice and confirm it by retyping it. Step 5: Click on UPDATE to confirm the change. Message confirming the
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same will be displayed on the screen. Subsequent password changes can be down using Customise >> Change passwordoption. Step 6 : You need to browse through various options as per choice & in case of any transaction viz Fund Transfer etc, you need to enter your transaction password to authenticate the transactions. You can now continue using Oriental Banks i Banking - the most comprehensive, safe and easy way to access your account. Facilities offered The following services are being offered through Oriental Banks iBanking Services:Services offered through Oriental Banks iBanking 1. Account Related Operations for all the accounts in the CBS branches Accounts Related Operations

Online Balance Inquiry View transactions Statement of Account For a given period, range of Cheque nos & Amount Cheque Status Inquiry Clearing Instruments Inquiry Stop Payment of Cheques
2. Fund Transfer Operations

Funds Transfer to own accounts Funds Transfer to other accounts within CBS Branches of OBC
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o o o
Min. Amount : 1000 per transaction Max.Amount : 50,000 per transaction Per day Maximum Rs.2,00,000
3. Payments External Payments viz. IRCTC (For Railway Reservation) and Sharekhan.com for Funds Transfer Facility for Shares purchases. Bank Charges Rs.11/- per ticket (including Service Tax) IRCTC levies a service charge of Rs.15/- (Second / Sleeper) and Rs.20/(Higher Class) for the first passenger and an additional Rs.5/- for every subsiquent passenger upto a maximum of Rs.25/- (Second / Sleeper) and Rs.40/- (Higher Class) 4. Mails

Customers can send mails for clarifications/queries on Internet Banking. Relationship Manager at IBC, Secunderabad gives reply to the queries / requests raised by the customers, within 12hours.
5. Activity:
Customer can view various financial and non-financial activities performed by him during a period of time.
6. Customize You can customize your various information like

Change your passwords Add Nick names to your accounts Select primary accounts in case you have many accounts
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Change your various preferences like Date Format, Amount Format, Add email id, Change your Salutation etc.
To avail these services the esteemed customers are required to follow the simple procedure.
1. Register for Oriental Banks iBanking Services 2. Obtain your user-id and passwords enabling you to access your account
through Internet Follow a simple procedure to logon to Oriental Banks iBanking Services website (https://www.obconline.co.in) or (www.obcindia.co.in) Operational and Security guidelines OPERATIONAL & SECURITY GUIDELINES ABOUT "iBanking" As security is of paramount concern for using Internet Banking Services, you must take care and follow the security tips as under: A. General 1. Customer should user Internet Explorer version 5.0 or later version. 2. Customer can get the information about browser version from the browser e.g. in Microsoft Internet explorer, in dropdown menu 'Help', 'About Internet Explorer", it gives information about Browser version as well as Cipher strength (128 bit). 3. Please ensure that SSL 2.0, SSL 3.0 is enabled in Internet Explorer Tools option ( Tools >> Internet Option >> Advanced >> Go to Bottom of the page).
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4. URL for OBC Internet Banking is https://www.obconline.co.in or it can
also be accessed through Banks website thereafter clicking iBanking option. 5. Check for correctness of URL address.
6. Beware of fraudulent websites which look similar to the OBC I Banking
Ensure that you are on the Oriental Banks Internet Banking site before disclosing any confidential information (iBanking password, Transaction password etc. ) by checking the URL of the webpage. 7. Beware of scam e-mails which may contain a virus or be linked to a fraudulent website in order to elicit your confidential information. 8. Install good anti-virus software, configure it properly & update it regularly.
9. Always check the "padlock symbol" on the bottom right hand corner of
webpage to ensure that you are connected to a secure session with Oriental Bank Of Commerce. This is the VeriSign security symbol and confirms that the site you are interacting with is secured and is https://www.obconline.co.in B. Safeguard your Password
Upon receipt of Oriental Banks iBanking password mailer from the Bank, the customer should change the password assigned by the Bank.
The new password should be of minimum 6 characters and preferably be a combination of Alpha, Numeric and Special characters.
Customers should regularly change their both Signon & Transaction passwords.
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Customers should be advised to maintain strict secrecy of the passwords. The password should be memorized. While selecting the password, the customers should avoid numbers and letters that could be easily associated with them. Contact numbers, name, initials and birth date should be avoided as passwords.
In case of doubt about compromising of the password, the customer should immediately change the password.
C. Clear Cache browser/ Delete Temporary Internet Files - The customer should be advised to follow The following instructions: For Microsoft Internet Explorer 5, select Tools> Internet Options. Choose the 'General' tab and click 'Delete Files' on the 'Temporary Internet Files' section D. Other Security measures to be followed by the customer At the Browser level: Disable profile assistant in browser Disable stored / per-session cookies in the browser At the O/S level: Disabling user-id & p/w storage assistance in Windows.
The user-id & both passwords (Signon/ Txn) should not be disclosed to anyone including Bank staff.
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Avoid accessing Oriental Banks iBanking web site from PCs installed in Public / open areas like cyber-cafes or libraries, which may have S/w (or viruses) for capturing keystrokes / sensitive information in memory swap files.
Do not disclose Personal Information like passwords, PIN, credit/ debit card numbers not to be provided to any entity in response to e-mail request.
Do not transact any Financial Transaction sitting infront/ alongwith any person for Protection of Transaction password.
SECURITY MEASURES IN "Oriental Banks iBanking SERVICES" Bank realizes that product and service design requires a strong commitment to the proper management of the risks associated with electronic commerce. Your system Requirements To use online banking, applications, or other secure forms on our site, you will need Microsoft Internet Explorer 5.0 or higher with 128-bit encryption. You may use / get information about browser version from the browser e.g. In Microsoft Internet explorer, in dropdown menu 'Help', 'About Internet Explorer' gives information about Browser version as well as Cipher strength. User ID/Password No one can access your Oriental Banks iBanking account(s) without your User-id and Password. The bank generates your User-id at the time of account setup and communicates this information to you.
You may change your Password as often as you like after successfully logging in to our online banking system. This option is located in the Content web page. If you enter your Password incorrectly THREE times, our system will lock out access. Only authorized bank personnel can unlock the account based on positive identification of you when you make such a request. This policy is intended to protect you from hackers or other unauthorized individuals attempting to access your account(s) at OBCInternetBanking SecureEnvironment Banks computer system does not connect directly to the Internet. Any and all requests for data must pass through two distinct validation and control centers also known as Firewalls. Secure Socket Layering (SSL) protects all data transmissions between your PC and banks computer system. SSL utilizes authentication and encryption technology developed by RSA Data Security, Inc. This method of cryptography means that your private information cannot be deciphered by unauthorized individuals. In addition, the Oriental Banks iBanking system has been subjected to stringent security reviews and penetration tests by an independent firm. VeriSign Global Secure Site IDs used by the bank enable secure online communications through Secure Sockets Layer (SSL) technology. Global Secure Site IDs enables the negotiation of SSL sessions using strong 128-bit RC2 or RC4 encryption. Internet banking form
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ORIENTAL BANK OF COMMERCE (A GOVT. OF INDIA UNDERTAKING) APPLICATION FORM FOR REGISTRATION AS INTERNET BANKING SUBSCRIBER BRANCH NAME : _________________________________________________ I/ We request you to enroll me/ us as Internet Banking Subscriber for operating my/our accounts mentioned below: 1) Inquiry only 2) Inquiry, Requests and Financial Transaction ( Fund Transfer, Utility Payment, e-Remit etc.) 3) Add-On-Application Account Holder(s) Name Nature of Account (SB/CA/CC/OD/ TD/ GSB) Account Number (Client-ID incase of GSB a/c) Constitution Customer-ID / DP ID Mode of Operation DCREQ No. Account Details For Branch Use MAXIMUM 3 USERS ARE PERMITTED. EACH USER SHALL SPECIFY 3 CHOICES OF HIS/ HER LOG-IN NAME PREFERENCE CONSISTING
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MINIMUM
AND
NOT
EXCEEDING
10
ALPHANUMERIC
CHARACTERS. REGISTRATION FOR <<< iBanking >>> Mr./Ms. ______________________________ Mr./Ms. Mr./Ms. ____________________________ ____________________________ Name Name Name Login Preference (User1) Login Preference (User2) Login Preference (User3) 1) 1) 1) 2) 2) 2) 3) 3) 3) E-Mail Address E-Mail Address E-Mail Address Mobile Number Mobile Number Mobile Number <<< iBanking >>> LOGIN ID to be sent to : Flat/House No. and Building Name if any Road Name/ Number Location City PinCode Nearest Landmark Phone I/ WE HAVE READ AND AGREE TO ABIDE BY THE TERMS & CONDITIONS** GOVERNING << iBanking >> AND AGREE TO ANY OTHER CHANGES TO BE MADE BY THE BANK FROM TIME TO TIME AND REQUEST YOU TO PROVIDE ACCESS AS REQUESTED ABOVE. Signature User1 Signature User2 Signature User3 ( ALL OTHER JOINT a/c HOLDERS, PARTNERS OF PARTNERSHIP FIRM AND AUTHORISED SIGNATORIES OF COMPANIES INCORPORATED/ HUF SHALL SIGN HERE UNDER PROPER SEAL) I/ WE HAVE READ AND AGREE TO ABIDE BY THE TERMS & CONDITIONS** GOVERNING << iBanking >> AND AGREE TO ANY OTHER CHANGES THEREIN TO BE MADE BY
THE BANK FROM TIME TO TIME. I/ WE AUTHORISE THE ABOVE MENTIONED USER/S TO ACCESS AND OPERATE THE ABOVE MENTIONED ACCOUNTS. Signature Signature Signature NAME : NAME : NAME : Mailing Address User Authorisation Authorisation Other Than Users CERTIFIED THAT THE ADDRESS, SIGNATURE/s OF THE ACCOUNT HOLDER/S AND MODE OF OPERATION ARE AS PER THE BRANCH RECORDS AND RECOMMENDED FOR ( ) Inquiry only ( ) Inq., Request and Financial Txns ( ) Add-On-Application Entered in DCREQ : VERIFIED BY : Signature of Authorised Officials Signature of Authorised Officials INITIALS INITIALS FOR BANK USE FAQS NET BANKING FAQs NET BANKING Internet Banking enables a customer to perform basic banking transactions through PC or laptop located anywhere in the globe. It is available 24 hours a day, 365 days a year and you can operate your account anytime / anywhere at your convenience. You need a PC with minimum PII processor, 32 MB RAM with Internet Explorer 5.0 or above and Internet Connection. The Internet Banking application is best viewed using
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Internet Explorer browser only. The Application form can be downloaded from our website Form Warehouse option) or from Internet Banking Website You need to have an account at any of our Branch. Then you need to register for the Oriental Banks NetBanking Services with the branch by filling NetBanking application form. We shall be sending the user-id at your address, as mentioned in the application form and the password(s) to the branch where you maintain your account. You will be instructed in the letter to collect your sealed password envelope from the branch. We shall be glad to have your account with us. Walk in any of our branches, our staff will assist you. apply for Oriental Banks Net Banking Services 1. If you want to avail Internet Banking Services, when you are outside India, Download and fill in the Oriental Banks NetBanking application form. Submit your Oriental Banks NetBanking application form with a copy of your passport tothe branch where you have accounts. Branch will process your NetBanking Application Form. 2. User-Id will be generated by Internet Banking Department and sent directly to you on the address mentioned by Air-Mail. You will receive your User-Id within 7 working days. 3. On receipt of the same, kindly intimate your Branch in-writing or through Fax about receiving your User-Id and authorizing any person to collect your sealed Password or you may even request branch to send your sealed Password byAirmail.
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Services offered through Oriental Banks NetBanking 1. Account Related Operations for all the accounts in the CBS branches Online Balance Inquiry on Accounts. View last (n) transactions.
Statement of Account for given range of Dates, Amount and Cheques. 2. Fund Transfer Operations Fund Transfer to own accounts within the Bank. Fund Transfer to other Customers account(s) within the Bank. NEFT Fund Transfer to other Banks account(s). 3. Payments Bill Payments BSES, MTNL, LIC of India, Vodafone etc. Scheduled repetitive bill payments. External payments viz. IRCTC (For Railway Reservation), E-Seva. Fund Transfer Facility for Sharekhan.com, DB (International)Ltd. etc. 4. Mails Customer can send mails for clarification of various queries and receive certain information from the bank. 5. Activity: You can inquire your various financial and non-financial activities performed during a period of time.
6. Customize You can customize your various information like Change your passwords, Add Nick names to your accounts, Change Date Format, Amount format etc.
R.T.G.S. FAQs on RTGS Real Time Gross Settlement System (RTGS), is a modern, robust, integrated payment and settlement system. RTGS is a system whereby the Banks and Financial Institutions maintaining accounts with RBI can transfer funds to one another on an immediate, final and irrevocable basis during business hours. The Facility can be used for Fund Transfer to other Bank on behalf of the customers. This is R41 transaction and funds are transferred by debiting customers account to the destination account of other participating bank directly without any manual intervention. For this purpose correct destination account number and IFSC code of the destination bank / branch is required from the customer availing this facility. Eligibility Criteria For Customer Transactions
Fund Transfer through RTGS can be availed by the customers who maintain their operative accounts viz., Savings Bank, Current Account. This facility can also be allowed to CC / OD account etc., subject to ensuring end use of funds.
Outward / Inward remittance facility under RTGS is offered to the customers of all our branches. This facility is not extended to Non - Customers.
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This facility is not available to customers against cash payment.
Benefits of the System for the Customer

Pan Indian reach of all banks. Faster fund transfers. Operational convenience. Cost effectiveness.
Minimum Transaction Amount for Fund Transfer is Rs.1.00 lac. There is no Maximum limit for transaction amount. Customers have to submit a request by filling up a form available in all CBS Branches along with the cheques/Debit instruction to the branch. The customer has to inform the beneficiaries account number, Name and IFSC code the Bank/ Branch where the funds are to be remitted. IFSC (Indian Financial System Code) is an eleven digit code given to each branch of all banks which are participating in RTGS. The list of the branches participating in RTGS is also available in RBIs website N.E.F.T. NATIONAL ELECTRONIC FUNDS TRANSFER(NEFT) FAQs on NEFT FAQs on INDO-NEPAL NEFT Introduction Reserve Bank of India has introduced a system called The Reserve Bank of India National Electronic Funds Transfer System which may be referred to as NEFT System, for participating banks and institutions with the required
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system of computer and communication network through which funds transfer operation would take place. Our bank is one of the participants in the above system. Presently, our all the 1402 Service Outlets are enabled to offer NEFT facilities to their customers. Objects The objects of the NEFT System are:
To establish an Electronic Funds Transfer System to facilitate an efficient, Secure, economical, reliable and expeditious system of funds transfer and Clearing in the banking sector throughout India, and
To relieve the stress on the existing paper based funds transfer and clearing system.
Eligibility Criteria For Customer Transactions
Fund Transfer through NEFT can be availed by the customers who maintain their operative accounts viz., Savings Bank, Current Account. This facility can also be allowed to CC / OD account etc., subject to ensuring end use of funds.
Outward / Inward remittance facility under NEFT is offered to the customers of all our CBS branches. This facility is not extended to Non - customers. This facility is not available to customers against cash payment.
Procedure for availing the facility 1. Customers have to submit a request by filling up a form available in all CBS Branches along with the cheques/Debit instruction to the branch. 2. The customer has to inform the beneficiaries account number, Name and IFSC code the Bank/ Branch where the funds are to be remitted.
3. NEFT transactions may be made for amounts inclusive of paisa component. 4. There is no upper value limit for putting through an individual NEFT transaction. 5. IFSC (Indian Financial System Code) is an eleven digit code given to each branch of all banks which are participating in RTGS.
6. The list of the branches participating in NEFT is also available in RBIs
website www.rbi.org.in
Batch Timings Presently six settlements are carried out during the day by RBI i.e., at 9.30 AM, 10.30 AM, 12.00 PM 1.00 P.M., 3.00 P.M. and 4.00 P.M. except on Saturday when the last settlement is at 12.00 P.M. The messages sent before the above batch timings shall be included in the respective settlements otherwise they shall be included in the next batch/day. Charges No Charges Prescribed for Inward RTGS. For Outward TransactionsUp to Rs. 1 Lakh- Not exceeding Rs. 5 per transaction Rs.1 lakh and above- not exceeding Rs.25 per transaction. Online Tax Payment The On-line tax accounting system (OLTAS) for collection, accounting and reporting of direct taxes (List of Direct Taxes) is operational w.e.f 01.06.2004 in 144 authorized branches all over India. For every tax payment made by the taxpayer there should be a challan in the prescribed format. The challan format is a single copy challan with the
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main challan at the top and the taxpayers counterfoil at the bottom of the challan. A taxpayer can deposit tax by: 1. Cash or 2. Cheque on same branch or 3. Cheque / draft drawn on the same bank or another bank / branch at the same center where the payment is made or 4. Payment by outstation cheques / drafts can also be made at any authorized bank.
Every challan will have a unique identification number called Challan Identification Number (CIN). This consists of BSR code (Bank branch code), Challan Tender Date (cash / cheque deposit date) and Challan Serial Number. With the help of CIN, every payment will be uniquely identified enabling online transmission of details of tax payments by banks to the Income Taxdepartment.
Tax Information Network (TIN), being established by National Securities Depository Limited (NSDL), provides a facility to the tax payers to inquire about the status of their challans over internet. Tax payers have to log on through http://tin.nsdl.com to view whether the challan for the tax payments is received by TIN. 'Your tax Data is transmitted on the same day by online tax collecting system, Remember to quote PAN / TAN on Challans which is now mandatory'
Bancassurance The Bank has started insurance business as a Composite Corporate Agent (IRDA Licence no. 1383506 dt. 10.09.03) as a distributor of life insurance and non-life insurance products of Life Insurance Corporation Of India and
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Oriental Insurance Co. Ltd. respectively. Non-life insurance business under our Corporate Agency (no. 890 for all India) of Oriental Insurance Co. Ltd. is being undertaken at all branches since October 2003. Distribution of life insurance products under our Corporate Agency (no. 80001111 for all India) of Life Insurance Corporation of India was initially undertaken through select branches of Delhi/New Delhi & Jaipur regions on pilot basis and the same has now been extended to all the branches.
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Chapter -6 SURVEY AND FINDING OF THE SURVEY

Meaning of the survey Objectives of the survey Limitation of the Survey Tables showing the analysis of the Survey Summary of the observation
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ANALYSIS SURVEY FINDINGS

Meaning of survey Survey Research is one of the most important area of the applied social and search . The dictionary meaning Survey is the technique for the gathering information from a large number of the users. Survey can be any thing from a short paper and a pensile feed back from to an intensive interview. Survey means going in to dept at the respondent and collecting his inner expression for the purpose at knowledge his attitudes about which survey is conducted. The survey is conducted among the different class or section of the people show are resending in Shimoga city Random sampling method is used for selecting the customers. Random sampling is the purest form of the profitability sampling. Each member of the population has an equal and known chance of being selected. Where there are very large population it is often difficult or impossible to identify every members of the population. Survey means in dept study of any subject and collecting inner expression of respondents for the purpose of knowing their attitude survey is conducted. Customers may be faced with problems while dealing with the banks therefore to study their problems, their opinions , and questionnaires was prepared and given to selected customers. The entire area covered by survey is classified in to different part and customers are given a format of the questionnaire and are requested to fall it and return the same. The data collected during the survey has been analyzes using statistical tools like averaging, percentage, graphs , pie charts etc
The test Survey covered over 50 customers range with different standards on their occupation was selected for examination. Objectives of the Survey: 1. Through this survey it is possible to know the image of bank in customers mind. 2. To know the problems facing by the customers while obtaining loan from the bank. 3. To know what the customers actually expect from the Bank. 4. Through this survey method we can find suggestion for the problems faced by customers. Limitations of Survey Only 50 customers are selected for the Survey. The area of the Survey limited. Unrealistic and vague answers were given by some respondents. Some respondents does not show interest in answering.
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Analysis of survey findings The following table shows the distribution of respondents on the basis of their age TABLE NO 1 Age 18-25 25-30 50 and above Total Number of respondents 11 33 06 50 Percentage 22 66 12 100
Form the above table, it is clear that more number of customers belong to the Age group between 25-50. this is need to extend the credit facility to the persons belonging to the age group of between 18-25 and 50 and above. Graph shows the distribution of respondents on the basis of their age
35 30 25 20 15 10 5 0 18-25 25-30 11
33
50 and above
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The following table shows the distribution of respondents on the basis of their sex and Martial status TABLE .2 Particulars Male married Male un married Female married Female un married TOTAL No of respondents 28 08 10 04 50 Percentage 56 16 20 08 100
From the above table, it is clear that more number belonging to male and married. Thus there is needed to extend the credit facility to the persons. Belonging to the Female category and Male Un Married category . Graph shows the distribution of respondents on the basis of their sex and Martial status
Female un married
Female married
10
Male un married
Male married
28
10
15
20
25
30
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The following table shows the occupation of the respondents received there in TABLE NO 3 Occupation Student Professional Agriculture Business Housewife Total No of respondents 12 15 08 13 02 50 Percentage 24 30 16 26 04 100
Above analyses relation to the occupation of respondents. It is clear that majority account holders Professional, when compared to Agriculture, Student ,House wife, and Business peoples since they deal with day to day transaction and more benefited. Graph shows the occupation of the respondents received there in
Housew ife 4% Business 26%
Student 24%
Agriculture 1 6%
P rofessional 30%
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The following table shows the distribution of respondents on the basis of their income per month TABLE NO 4. Income 1000-5000 5000-10000 10000-15000 15000-Above Total No of respondents 06 26 14 04 50 Percentage 12 52 28 08 100
From the above table it is clear that the majority of account holders are belong to 5000 to 10000 income groups Graph shows the distribution of respondents on the basis of their income per month
1 5000-Above 8%
1 000-5000 1 2%
1 0000-1 5000 28%
5000-1 0000 52%
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The following table shows the distribution respondents on the basis of the education TABLE NO 5 Qualification SSLC PUC Degree Others Total No of respondents 12 14 18 06 50 Percentage 24 28 36 12 100
Above analysis relating to account holders Education. It is clear that majority of account holders are the degree holders compared to other groups and they have been operating their account efficiently and without any difficulty. Graph shows the distribution respondents on the basis of the education
1 8 1 8 1 6 1 4 1 2 1 0 8 6 4 2 0 SSLC P UC Degree Others
1 4 1 2
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The following table shows the media through which respondents come to know about Oriental Bank of Commerce. Shimoga Branch TABLE 6 Area Friends Advertisement Relatives Others Total No of respondents 22 17 04 07 50 Percentage 44 34 08 14 100
From the above table it is clear that most of the respondents come to know about O B C branch through friends. Graph shows the media through which respondents come to know about Oriental Bank of Commerce. Shimoga Branch
25 22 20 1 7 1 5
1 0 7 5 4
0 Friends Advertisement Relatives Others
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The following table shows the types of loans received by the customer from the banks TABLE- 7 Types of loan Short term loan Medium term loan Long term loan Total No of respondents 15 25 10 50 Percentage 30 50 20 100
The following table shows that banks are adequately financing for short -term and long term loans. Graph shows the types of loans received by the customer from the banks
25 25
20 15 15 10 10
0 Short term loan Medium term loan Long term loan
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The following table shows Opinion of respondents towards rate of interest different loans charges of O B C Branch. TABLE-8 Rate of interest No of respondents Percentage High 11 22 Low 05 10 Satisfactory 34 68 Total 50 100 The survey regarding rate of interest different loans revealed that 68% of the respondents opinion as considerable where as 10% of the respondents said that interest charges low and 22% of the respondents said that interest is high. Graph shows Opinion of respondents towards rate of interest different loans charges of O B C Branch
35 30 25 20 15 10 5 0 High Low Satisfactory 5 No of respondents 11
34
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The following table shows customers satisfaction towards loan amount and loan installment in Shimoga Branch TABLE-9 Particulars Satisfied Not satisfied Yes 35 28 Percentage 70 56 Yes 15 22 Percentage 30 44
Loan amount and loan installment provided by the bank to the customer is satisfied up to 70% and Shimoga branch. Graph shows customers satisfaction towards loan amount and loan installment in Shimoga Branch respectively 30% and 56% and 44% of the respondents are not satisfied with the loan amount and loan installment. With
Not satisfied 44%
Satisfied 56%
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The following table shows the types of deposit made by customers TABLE NO 10 Types of deposits Savings a/c Current a/c Fixed deposit a/c Others Total No of respondents 17 08 22 03 50 Percentage 34 16 44 06 100
The above table shows that 34% of the customers made deposits in Savings account and 44% of the customers made their deposit in Fixed account and 16% of the customers made their deposit in Current account and only 06% of the customers made Other account. Graph shows the types of deposit made by customers
25 22 20 17 15
10 8 5 3 0 Savings a/c Current a/c Fixed deposit a/c Others
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The following table shows the customers satisfaction towards premium service in Shimoga branch. TABLE -11 Particulars Satisfied Non satisfied Yes 46 35 Percentage 92 70 No 04 15 Percentage 08 30
The premium service provided by the bank to the customers is satisfied up to 92% and 08% respectively only 70% and 30% of the respondents are not satisfied with premium service with Shimoga branch. Graph shows the customers satisfaction towards premium service in Shimoga branch.
50 45 40 35 30 25 20 15 10 5 0
46
35
15
Yes
No
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The following table shows opinion respondents towards general attitude of the clients. TABLE -12 Particulars Courteous Co-operate Indifferent Rigid Total No of respondents 25 15 08 02 50 Percentage 50 30 16 04 100
The above table shows regarding general attitude of the clients towards the Shimoga branch Survey related 50 respondents expressed as Courteous where as 50% , respondents expressed as Co-operative 30%, respondents expressed as Indifferent 16% And 4% of the respondents expressed Rigid. Graph shows opinion respondents towards general attitude of the clients
Rigid
Indifferent
Co-operate
1 5
Courteous
25
1 0
1 5
20
25
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The following table shows opinion of the respondents towards Service of Shimoga branch. TABLE- 13. Particulars Excellent Good Cant be compared Bad Total No of respondents 22 11 14 03 50 Percentage 44 22 28 06 100
From the above table it is clear that out of 50 Respondents 22 of them felt customer Service provided by the Bank was Excellent 11 0f the felt Good out 50 , 14 respondents opinioned that it Cant be compared , 3 out of them felt that the service provided by the bank to the customer is Bad. Graph shows opinion of the respondents towards Service of Shimoga branch
25
22
20
1 5 1 1 1 0
1 4
0 Excellent Good Cant be compared Bad
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Summary of Observation From the above Survey we can Observe the following points regarding the bank charges towards different loan scheme payable by bank on deposits made by the customer and also Premium service by the Shimoga branch. 1. It is providing very good financial assistance. 2. This branch lend Short, Medium and Long term Loans to the needed Account holders. 3. Shimoga branch charge considerable rate of interest for the different Loans. 4. Shimoga branch pays a considerable rate of interest on Deposit made by customers. 5. Loan amount and Loan Installment provided by the bank is satisfied to a maximum number of customers 6. Premium Service is also satisfied to a maximum number of customer. 7. Customers are satisfied with the service provided by Shimoga branch.
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CHAPTER -7 SUGGESTION AND CONCLUSION
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CHAPTER -7 SUGGESTION AND CONCLUSION Problems faced by Shimoga branch The following are the problems faced by Shimoga branch This branch faced stiff competition from commercial from commercial and co-operation from commercial and co-operative banks and other private finance company. Small gap between deposit and advances interest rates which results in lower profit . Recovery of funds is showing a poor performance barrowers are not rationing loans with stipulated date. High interest rates with rates with other bank result in having withdraw of funds. Over dues and poor recovery Problems faced by customers of OBC in credit facility and premium service. Delay of process of getting facilities Some of the borrowers of the banks takes more time to complete formalities which result in delay in project and there by customer face losses. Loan installment In survey many customer have told that the bank must increase loan installment for the purpose of making recovery with low interest.
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Insufficient in Repayment period The number of beneficiaries are dissatisfaction with the repayment period of the loan. Beneficiaries told many reasons like proper incomes house hold requirements etc.. with such problems they cannot pay dues promptly Hence people finds difficulty to meet their own loan with in a stipulated time. Lack of knowledge Lack of knowledge of the people face the some problems of OBC premium service . Internet knowledge is very essential to handle premium payment. Because it includes on Line tax payment, I- Banking.
Suggestion and Conclusion The following are the suggestion given on the Basis of the survey mode Rate of interest Interest charges by the bank is considerable so it has to maintain its rate of interest in future. Loan installment From the Survey it is quite clear that the bank has not providing the adequate Loan installment. So it has to increase number of installment. Increase limits of Long term Loan By seeing potentialities of the project provide more long term loans to the customers. Recovery charges Recovery charges on Education loan , Women loan as low as possible because they are not in position to pay more amounts. New Schemes
The bank should take necessary steps to promote the new schemes. Lack of staff The management should take necessary steps to reduce over burden on employees because of less number of employees. This may result in fatigue and frustration. Political influence The banker should never care for Political influence. They should act promptly according to the rules and regulation of bank as well as government. Branch manager should report the management authorities about such political influence.
Conclusion: Banks play a significant role in the economic development of a country .They touch almost every aspect of the modern economy. The bank mobilized the small scattered and idle savings of the people and make them available for productive purpose. By offering attractive interest on the savings of the people deposited with them. Bank promote the habit of save thrift and saving among the people. Bank facilitate track and commerce, industry and agriculture by meeting their financial requirements. They direct the flow of funds into productive channels. While lending money they discriminate essential activities. They encourage the development of the type right of activities which the society desire.
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Banks always make a help society through providing various types of loans like :-Education loan , Womans loan , loan to professionals , Vehicle loan , Home loan etcwith premium service. Like:- internet banking online banking. Online tax payment etc Their progress and achievement in providing financial assistance to customers have been analyzed in project report . of course they Facing problems in carrying out their objectives. If they solved by taking necessary steps suggested in the report. They can go up well in promoting better services their objectives in the coming future. Shimoga branch is providing useful service to all sorts of people who want to taken loan. Today shimoga branch is providing more benefits to the customers by expanding their loan schemes rendering quick services to the needed persons. The Shimoga branch has introduced many schemes which yields more benefits to its customers. But to make that facilities the customer should be provided with some basic services. In order to succeed the bank must consider some of the problems and suggestions given in the report seriously and that may help it to overcome the competition.
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ANNEXURE o Questionnaire o Bibliography
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Dear Sir/ Madam, SUB:- Requested to fill the Questionnaire I am final year B.B.M student in Dr. Ambedkar BBM College Shimoga , for the partial fulfillment of requirement for award of B.B.M degree, I am doing a project report on Special Loan Schemes and premium service of Oriental bank of commerce with the special reference to the OBC bank Shimoga. So I request your Co-operation in filling the questionnaire, please take few minutes to full the appropriate a answer. The data collected will be used for academic purpose only. Thanking you Yours faithfully LAKSHMI.SAJJAN SHETTAR 1. Name: .. 2. Address: 3. Age : 4. Sex : 18-25( ) Male ( ) 25-50 ( ) Female ( ) 50 and above ( )
5. Marital Status : Married ( ) 6. Education : SSLC ( )
Un married ( )
PUC ( ) )
Degree ( ) Others ( 7. Occupation: Student ( ) Employee ( )
Professional ( ) Business men ( )
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8. 9. 10.
Income :
1000-5000 (
) Yes (
5000 10000 ( ) 15000 AND ABOVE ) No ( ) No ( ) ) ) Advertisement ( ) Others No ( ) ) ) Fixed A/c ( ) Other A/c ( ) No ( ) ( )
10000-15000 ( ) Do you deal with Banks: Yes ( )
Have you heard about the OBC Bank shimoga Branch
11. If yes, from whom you have heard about the shimoga branch Friends ( Relatives ( 12. 13. Yes ( )
Do you have any accounts in shimoga Branch : If yes Which type of account do you have in this Branch: Current A/c ( Savings A/c (
14. 15.
Have You Receive any Loans and advances in this Branch: Yes ( ) If Yes what type of loan and advances have you received from Short term Loans ( ) Long term Loans ( High ( ) ) ) ) ) Low ( ) Satisfactory ( No ( No ( No ( No( )
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this Branch Medium term loans ( )
16. What Your opinion on the rate of interest on Loans and advances ) 17. Are you satisfied with loan amount : Yes ( Yes ( Yes ( ) ) ) 18. Are You Satisfied with the loan Installments 19. Do you know about the premium Service 20. Are You Satisfied OBC premium service Yes ( )
21. How is the General concern to clients Courteous ( Rigid ( Yes ( ) ) ) ) ) Co- Operative ( Indifferent ( No ( ) ) )
22. Have you taken any Financial assistance from other banks ? 23. If Yes What is Your compression of OBC bank with that Bank Excellent ( 24. Any suggestions about the Banks Thanking you Date: Place: Customer signature Good ( ) Bad ( ) Cannot be compared (
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BIBLIOGRAPHY. THEORY OF BANKING B.S RAMAN. BANKING THEORY AND PRACTICE B.S RAMAN. GUIDELINE BOOK PUBLISHED BY O.B.C BANK VARIOUS PAMPLATES. INTERNET www.obcindia.co.in
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CONTENTS

Dr. Ambedkar BBM College

CHAPTER 1 INTRODUCTION TO PROJECT

Dr. Ambedkar BBM College

Dr. Ambedkar BBM College

Dr. Ambedkar BBM College

Dr. Ambedkar BBM College

Dr. Ambedkar BBM College

CHAPTER -2 INTRODUCTION TO BANKING

Dr. Ambedkar BBM College

Dr. Ambedkar BBM College

Dr. Ambedkar BBM College

securities whether transferable or

Dr. Ambedkar BBM College

Dr. Ambedkar BBM College

Dr. Ambedkar BBM College

Dr. Ambedkar BBM College

Dr. Ambedkar BBM College

OBC BANK PROFILE

Dr. Ambedkar BBM College

OBC BANK PROFILE

Dr. Ambedkar BBM College

DEWANS ROAD KOTEKARA JAYALAKSHMIPURAM KUVEMPUNAGAR

MANGLORE MANGLORE MYSORE MYSORE

2444824 2421424 2204949 2346476

Dr. Ambedkar BBM College

Management Profile . Chairman and Managing Director

Sh. Alok Kumar Misra Executive Directors

Sh.H.Ratnakar Hegde Board of Directors

Smt. Sumita Dawra

Dr. Ambedkar BBM College

Sh. Umesh Kr. Khaitan

Sh. C.K. Sabharwal

Sh. Kamal Bhushan

Sh. Vijay Jagirdar

Sh. V.V. Sai Reddy

Dr. R.S. Maharishi

Sh. K.B.R. Naidu Top Management Team

Dr. Ambedkar BBM College

Dr. Ambedkar BBM College

Organization Structure of OBC

Deputy Managing Director

Chief General Manager

Deputy General Manager

Assistant General Manager

Dr. Ambedkar BBM College

MAJOR HIGHLIGHTS 2007-08:

Dr. Ambedkar BBM College

Dr. Ambedkar BBM College

% TO NET ADVANCES 36% 11% 8% 12%

MARCH 08 18760 6930 5015 6228

% TO NET ADVANCES 42.50% 12.35% 11.36% 14.11%

Y-o-Y Gr % 17.50% 20.90% 49.07% 23.40%

OPERATING EFFICIENCY Non Interest Income ( Rs. in Crores )

Dr. Ambedkar BBM College

Dr. Ambedkar BBM College

Dr. Ambedkar BBM College

Dr. Ambedkar BBM College

Dr. Ambedkar BBM College

EPS & Business per employee/branch

Dr. Ambedkar BBM College

registering a growth of 27.87%.

Dr. Ambedkar BBM College