Hira Irshad

FA11-BBA-033

Management information system

Question No. 1 Differentiate between following; write definition with minimum 2 examples for each. Explain w.r.t function of each.
Information System "An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization". Examples Payment systems (e.g., Octopus) Ticketing systems (e.g., Urbtix) Expert System A computer application that performs a task that would otherwise be performed by a human expert. Examples Diagnose human illnesses Make financial forecasts Schedule routes for delivery vehicles Operation Support Systems An operational support system (OSS) is a set of programs that help a communications service provider monitor, control, analyze and manage a telephone or computer network. Examples Teleconferencing Tracking network components Decision Support System It is a computer-based information system that supports business or organizational decision-making activities. Examples
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Hira Irshad

FA11-BBA-033

Management information system

Manufacturing Execution Systems Bank Rate Monitor Strategic Information System A computer system used by organizations to examine market and competitor information to help them plan how to make their business more successful. Examples In monitoring Transactional Processing System A transaction process system (TPS) is an information processing system for business transactions involving the collection, modification and retrieval of all transaction data. Examples Asynchronous Transfer Mode (ATM) Transaction Processing Monitor (TPM) Management Information System It is a computer system that stores and distributes information on how to successfully manage an organization, and it is usually regarded as a subset of the internal controls of a business. Examples Office Automation Systems Enterprise Resource Planning Question-2 Observe activities in a supermarket: shoppers looking down aisles for specific products; lines forming at the POS (Point of Sale) .machines; workers putting new prices on items i- Prepare a list of shoppers and workers activities that could be carried out with less use of human time and more accuracy if they were aided by IT. Explain how you would change those activities. Write a BRIEF report detailing your observations and suggestions Activities of workers Monitoring Handling
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Hira Irshad

FA11-BBA-033

Management information system

Storage Activities of workers improved by IT In IT monitoring is done through cameras which decreases time. And monitoring is done in much better way. In IT digital menu bar helps to display things along with their prices. Activities of Shoppers Records keeping Managing accounts Analysis of goods quantity present Activities of shoppers improved by IT Digital weighing system helps to analyze the quantity of goods left. Different soft wares like peach tree helps to maintain records with reduce chances of errors. Spreadsheets should be used to keep the record of things. Question No: 3 Assume that computers can recognize voices easily and detect their users exact meaning when talking. Will the necessity for written language be reduced to zero? Why or why not? Answer No, the necessity of written language will not be reduced to zero because written language has its own importance. Every person has his own accent and speaking style due to which the computer might not be able to write what the users actually wants to write. Symbols in sentences which changes the meaning of a sentence might not be used by computer which results in different meanings of sentence. Distractions also affects the person's voice recognition. Question No: 4 Information systems cannot solve some business problems. Give three examples and explain why technology cannot help. Answer Information system cannot solve some business problems like in an organization we cannot measure the employee's behavior or employees
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Hira Irshad

FA11-BBA-033

Management information system

satisfaction level through information system as it can only be observed by humans. In an organization different leadership styles are used to direct the employees but information system cannot help us to guide what should a leader do in a particular situation. In an organization there came up many conflicts between customers and employee but these conflicts cannot be solved by information system it can be solved by understandings of each other

Question-5:
What is CRM in general? Give examples of different CRM applications. Customer relationship management (CRM) is a software used by a company to manage their interactions with current and future customers. It provides all required details of customer data. CRM Applications CRM Applications Integrate Business Sales, Marketing & Customer Support Functions. CRM Enterprise Applications Maximize Business Interactions and Improve Customer Relationships Sugar Mobile Batchbook Resco MobileCRM

Question No: 6 What conditions must exist in an organization planning an MIS? Can an off-the-shelf computer program be used as an MIS? Why or why not? Following conditions must exist in an organizations planning an MIS for themselves. The system should deal with management information not with data processing only, provide support for the management planning, decision making and action and should develop and define clear goals and objectives for the MIS which will support the business objectives. An off the shelf computer program cannot be used as an MIS because
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Hira Irshad

FA11-BBA-033

Management information system

there is no such software that provide all the things required by an organization. Such software should be made according to the requirements of an organization that meets all the organizational standards. Off the shelf program may not fully meet all the requirements of an organization such as word processing, spreadsheet application etc. whereas an MIS is a comprehensive software system that manages everything that is required by an organization. Question: 7 What are the potential risks of a single organization controlling much of the market for essential software? There might be some chances for business to dissolve when another .company emerges with something new that attracts the customers An unhappy staff would be a potential risk for the organization that may bring down the software's production efficiency. The major risk associated with high market share for essential software is that if any software fails, all the loss must be beard by the .organization alone The organization should keep introducing new innovative software so .they might not loose customers interest They need to keep a strict check on customers demand so they might not loose customer's satisfaction and market share.

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