PART A

INDUSTRY PROFILE

IT Trends :
Introduction to the terms:
Information Technology (IT) is defined as the design, development, implementation and management of computer-based information systems, particularly software applications and computer hardware. Today, it has grown to cover most aspects of computing and technology. The largest firms globally include IBM, HP, Dell and Microsoft. The Information Technology-Enabled Services (ITES) industry provides services that are delivered over telecom or data network to a range of external business areas. Examples of such business process outsourcing (BPO) include customer service, web-content development, back office management and network consultancy etc.

Employment trends As per the Economic Survey 2011-12, the IT/ITeS industries has added 7.96 lakh jobs in one year, in the period ending September 2011. According to NASSCOM, employee base in the rural areas is expected to increase by over 10 times by 2013-14, compared to 5000 in 2009-10. According to a customer poll conducted by Booz and Co, India is the most preferred destination for engineering offshoring, which are encouraging foreign companies to offshore complete product responsibility to Indian ITeS companies. Hyderabad is fast becoming the IT/ITes hub of India with new players hankering to get a foothold here, and existing players continuing to hire aggressively. Large companies such as Infosys, TCS, Genpact, Deloitte, Facebook, Bank of America, Thomson Reuters, Amazon, Google, Cognizant, Franklin Templeton among others, are growing their presence in the state. Internet trends More recently, online retailing, cloud computing and e-commerce are leading to rapid growth in the IT industry. Online shopping is fast gaining popularity with the emergence of internet retailing and e-commerce. According to the Internet and Mobile Association of India (IAMAI) the number of Internet users in the country is more than 121 million, out of which 17 million are online shoppers. Increasing internet penetration and affordability for personal computers has led to this rapid numbers, and these are expected to triple by 2015. According to IAMAI, online sales of branded apparel almost doubled in volume to 4.99 million pieces during April 2012, as against 2.54 million in the same month a year ago. Also, E-ticketing continued to grow with irctc.com recording 5.56 million bookings in April, 2012, as compared to 2.26 million bookings in April 2011. Government Initiatives In the twelfth Five Year Plan (2012-17), the Department of Information Technology proposes to strengthen and extend the existing core infrastructure projects to provide more horizontal connectivity, build redundancy connectivity, undertake energy audits of State Data Centers (SDCs) etc. The core infrastructure including fibre optic based connectivity will be leveraged and additional 150,000 Common Service Centres (CSCs) will be setup to create the right Governance and service delivery ecosystem at the Panchayats.

Factors leading to growth in the IT/ITes sector are: Low operating costs and tax advantage. Favourable government policies. Technically qualified personnel easily available in the country. Rapid adoption of IT technologies in major sectors as Telecom, Manufacturing and BFSI. Strong growth in export demand from new verticals and non-traditional sectors as public sector, media and utilities.

Company Profile:

Unicom Infotel Pvt. Ltd. was formed in September 1996 by a group of Young Professional from the field of telecommunications and information technology from India's leading universities and Private industries. Unicom is a part of progressive group of companies having diverse operations ranging from design, development and manufacturing of complex engineering goods to vast segments of pharmaceuticals, food processing, chemicals, dyes and power generation, to name a few.

To position Unicom as India's leading enterprise systems and solutions provider.

It is People who drive our business growth forward-providing the innovation, inspiration and skills to compete effectively in today's demanding commercial environment. The dedication found within every department of Unicom is the key to realizing our ultimate goal.

At Unicom we follow a policy of providing superior service. Our dedicated and specialized team of professionals undertands and attends to your requirements. We offer a comprehensive range of technologies that meets the highest standarts and optimizes evolving workplaces to attain the desired results.

Alliances:

The companies alliances are as follows: Siemens We provide software solutions across the IT service chain, from consulting and system integration to IT infrastructure management in the areas of telecommunications, healthcare, manufacturing, public sector, utilities & government.

Cisco Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage.

Canon Canon is a world leader in imaging technologies and markets 140 comprehensive range of sophisticated and contemporary digital imaging products in the country. These include photocopiers, multifunctional peripherals, fax-machines, inkjet and laser printers, scanners, All-in-ones and more. Polycom Companies choose Polycom for solutions that enable their geographically dispersed workforces to communicate and collaborate more effectively and productively over distances. Using Polycom telepresence, video, and voice solutions and services, people connect and collaborate from their desktops, meeting rooms, class rooms, and mobile settings. Riso RISO, Inc. is a world leader in digital printing solutions, with award winning printing technologies that are at the forefront of the printing equipment industry. RISO printers help improve productivity, increase versatility, and reduce costs.

BACKGROUND :
In 1995, Unicom Infotel Pvt Ltd named as Incom office automation.Was setup in the country. Since then, Unicom has grown in strength to become one of Indias leading player in the areas of document management and imaging solutions, Telecommunication Systems, High Speed In-house Heavy Duty automatic master printers and networking solutions. Late 2006 it is renamed as Unicom Infotel Pvt Ltd. Today, Unicom Infotel is an ISO 9001:2000 Certified company having highly skilled sales and services force across the country and its USP is the sales and after sales service. The range of products offered by Unicom is extremely diverse and includes Risography Digital Duplicator, Consumables, Canon Copiers/ Printers/ Facsimile Machines/ Scanners/ Multifunctional Device, Siemens Digital Communication Systems, Polycom Video Conferencing Systems, Networking and Projectors. A hallmark of Unicoms product portfolio is that- its products are built on convergence of technologies to offer multi-functionality at exceptionally high resolution.

NATURE OF BUSINESS CARRIED : VISION,MISSION AND QUALITY POLICY :

VisionTo position Unicom as India's leading enterprise systems and solutions provider & also to establish Unicom as a Respectable Organization in the field of Telecommunication, Network Solutions, IT and OA space Mission To Provide a Synergy of Technology & Solutions for Evolving Workplaces

PRODUCT/SERVICE PROFILE :
Products: Office automation products: 1. RISO (Digital duplicator) Master Ink 2. CISCO (Networking) Switches Cables Raoters 3. CANON (Digital copier:- colour and B/W)

 4. 5.

Drums Toners Mono Cartridges SIEMENS ( EPPBX) LENOVA

Services: 1. Communication: Digital Telecom Solutions In today's globally connected society, clear, accurate and timely communication has become increasingly important in driving knowledge, decision and actions. Significant advances in technology have fueled an urgent need for enhanced communication. For integrating voice, data and video solutions we offer technically advanced communication servers built on an IP-ready platform enabling your business to adopt a practical approach to convergence. It provides open standards for both pure Internet Protocol (IP) and Hybrid Systems, preserving maximum choice.

The sucess of a business directly depends upon its responsiveness to the increasingly demending customer. Implementing a Contact Center helps increase efficiency, provide better service and in turn gain customer loyalty. Our solutions are ideal for organizations handling any kind of calls be it customer care, support center, help-desk or telemarketing. A contact center dramatically improves call service levels, enhances agent productivity and customer satisfaction. We offer all the component of a contact center on a single platform, minimizing integrating issue and reducing cost of ownership. Automatic Call Distribution Interactive Voice Response System Management Information System Call Management Services

While less than 25% of all telephone calls connect with the intended call recipient, the consequence of slow message returns, misunderstood or lost message could mean a further loss of business. That's where communication technology takes over to increase productivity and improve corporate communications, at significantly lower cost. We offer an advanced, scalable voice-processing platform that proivdes a package of AutoAttendant Voice Mail & Fax Mail Facility. It integrates with the existing telephone system to

deliver an impressive array of messaging solutions

We offer complete solution for residential & commercial complexes in terms of security, paging, intercom, & channel music.This platform is developed indigenously with ICE (Information Communication Entertainment) application using the latest modular architecture. It all comes in one-sleek robust package that offers security form the front gate to each doorstep, personalized communication throughout the complex and reccuring economy to budget conscious societies. 2. Networking: Focusing on your Specifications Today business need to focus on the IT basis- the supporting infrastructure, that will bear the load and distribute vital inforamtion. Organizations expect their IT investment to strike their bottom line; to increase sales, decrease operational costs and imporve product quality. Our Network Assessment and Optimization Services provide a proven accurate method to design and improve performances across the full range of network operational areas. Our network of strategic partners enable us to provide clients with a portfolio of network solutions and services which are unmatched by any other single organization.

We provide all resources, infrastructure and processes that enterprises need to successfully deploy highly integrated voice, data, multi-media and IP networks. Unicom's working model encompasses staging, project management and implementation of all major network releated components such as: Network Design Structured Cabling Hardware Integration & Management Asset Identification & Management

Conversing with colleague across the globe right from your PC over an IP based communication network needs the right setup. With the right infrastructure and the right amount of bandwidth, the possiblities and endless. Managing all the steps involved in "customized convergence" can be a daunting proposition. We are committed to provide adequate internet bandwidth to our customers.

Today the IT departments are facing tremendous challenges to ensure high availability, reliable,

scalable & performance based networks (voice+data) that should have minimum downtime, thereby avoiding impact on productivity and disrupting business operations. The focus is on critically important cabling infrastructure and its maintenance. We offer services that meet your unique maintenance requirements starting with providing back end technical support to your in house staff, to outsourcing your entire maintenance solutions. Our maintenance services address all the technologies in your network, from legacy systems to voice/data convergence. 3. Printing & Copying: Photocopies From state-of-the-art digital imaging technology and the latest software solutions, to high volume production printing systems, Unicom offers today's most innovative and enduring Solutions. We analyze the document workflow, printing and copying systems and respond with a specific plan for streamlining and integrating these processes. Thus we put the best tecnology to work for our customers.

Unicom brings you the full range of the world's most dependable copiers and digital multifunctional office systems. You can count on us for everything from personal desk-top printers to high-speed copiers and get superior performance at a lower cost.

Digital printers with computer interfaces offer a low cost alternative to expensive printing machines without affecting the print quality or reliability. These canl print on paper, envelopes, etc at speeds of upto 130 copies per minute. Printing through this method can save upto 80% as compared to copying costs.They are ideal for high volume jobs that are too big for copiers or laser printers and too small to be sent to an outside offset printing company.

Color can make all the difference in presentation. Impressive color graphics and unforgetable color images are often just the edge you need to increase productivity in bussiness. We offer color-printing solutions for small to medium-sized enterprises and corporate houses with affordable, high performance multi-function machines that will put the power of colour to work for you.

For managing your high volume documentation and image production, we offer solutions apart from purchase of assets. Whether the best solution for you is to purchase, lease or rent, with or without manpower, we offer multiple solutions for your specific needs through our Customized Facility and Asset

Management Program. 4. Audio Visual Integration: Video Conferencing Think of it as a virtual office that provides mission-critical business communications on multiple networks anywhere, anytime between office, conference rooms, wireless laptops and cell phones. We can offer customized solutions where, With the click of a mouse, you'll make timely, important decisions and plans by holding face-to-face video meetings or crystal-clear conference calls. You can also share or exchange documents and messages, either by video or over the web.

With gradually expanding organizations, the need is to meet the ongoing requirements in board/conference rooms. The technology and solutions requires managing and delivering information in terms of multi-media presentations and remote meetings. Integrating them with other systems like advanced control system, screens, electronic white boards, enhanced video conferencing, and intuitive touch panels with dynamic lighting etc. gives you professional, centralized, and customized solutions. Whether it is entry level, single room or a large corporate house that has a different seating capacity conference rooms, we offer solutions that maximize these applications and make them look simple and professional.

In the world of conference/boardrooms, exhibitions, product lauches, entertainment venues etc. projectors are the medium professionals are inclined to use every time. We offer the latest range of projector models that suits the individual as well as corporates to be able to present the cases in the most persuasive manner.

Our digital lifestyle devices provides state-of-the-art new generation LCD Monitors based on your needs. Also you can expertise perfect digital sensory immersion Display Panels at home, business presentations, hotel rooms, educational training centers, and malls or public area. Considering factors such as size, aesthetic looks and multimedia can make all the difference in finding the right display for the high-profile application. As new technology enters the market constantly, we explore every option for our customers. 5. Mobility & security: Wireless Communication The process of going mobile has come a long way since the advent of technology. Working in or out of the office is now more secure, more efficient and more cost-effective than many business may realize. With mobility solutions installed in the workplace, employees have the freedom to

work from anywhere in the office which can increase their efficiency. While each business has unique communication challenges, increased mobility is something any business could use to its advantage. There are mainly two categories into which mobility can be classified.

We offer voice based wireless solutions that can be integrated within the building/campus allowing mobile users to stay in touch when away from desk or when visiting other departments/locations. The customers get benefits not only from "no air time charge" for secure mobile communication but also reduced cell phone expenses as customer can run voice over existing data network.

Wireless Local Area Network solution enables enterprises to offer wireless connectivity anytime, anywhere. The technology provides a cost-effective, flexible solution, which delivers good performance with resilience for high sound quality over the wireless network. Also the wireless LAN can be seamlessly integrated with IP infrastructure so as to give the user the freeedom to roam throughout the work-place while providing all the features and functionality of IP desk phones. We have the expertise to offer solutions in work-places where both the above platform can be independently and seamlessly integrated over existing private as well as public networks.

Information security is a concern for all organizations. Today, expanding organizations use their Internet & network applications to reach their existing as well as potential customers quickly & cost-efficiently. At the same time, increasing threats to security disrupt business operations. This in turn afffects productivity & impacts customer relationship. Hence it is important to have a network that is reliable and secure. It is equally important that the network be flexible & scalable to accommodate future growth. By integrating security policies along with the network, it will not only have control over thre security threats but will also impart tighter integration with the network. This will eventually provide thorough protection to all parts of the organizationals infrastructure. Therefore security acts as an investment, reducing potential losses. Our security helps keep system up-to-date with configurations and virus definitions and protects the company's personnel and clientele records. We offer technologies that proivide secure access to information from security policies compliant systems regardless of where and how the user accesses the network. 6. Customer support:

Customer Relationship Management In today's clustered competition, the business that revolves around the customer has the edge over others. It is essential to be skilled at market engineering and not just product engineering. We too believe in the same and conduct regular customer satisfaction surveys to keep ourselves updated .These help us to keep a tab on the needs, sudden changes in demand and resources and fulfill customers needs. Technical Expertise Our support team recieves extensive ongoing technical training to stay on top of industry trends and products. In addition, we invest on skill development and program management resources to verify the service levels being provided to our clients. Total Quality Management We are dedicate to total quality management. An example is our daily operations reports, which tracks critical day-to-day qualities of response times, technical call per day & post service equipment performance.

Becoming the Partner of Choice By forging the right alliance and managing strategic relationships with the technology partners, we have developed the expertise to put today's technology to work, allowing our customers the competitive edge while they enjoy our umcompromising service.

AREA OF OPERATION :
Nationally, Unicom Infotel Pvt. Ltd services are undertaken from the head office located in MUMBAI. The major area which they cover are ANDHRA PRADESH (80%), BIDAR and RAICHUR they also handle the southern branch companies. The following are the branches located in different areas allover the nation: Head office Mumbai Tel:+912240073000/28575677 Fax:+912228575637 Email: info@unicominfotel.com

Kolkata Delhi Bangalore Chennai Mumbai Bhubaneswar

Hyderabad No. 14, Ishaq Colony,Near AOC Kirkee Gate, West Marredpally, Ghanshyam Super Market, Secunderabad 15 Tel.: + 91 40 40354035 Pune Coimbatore Cochin Ahmedabad

A glimpse of the companies esteemed clients from the various sectors : Air India Links International Arvind Mafatlal Group Malaysian Airlines Blackstone Advisors Navneet Publication Ltd. Bureau Veritas Orinoco Marine Consultancy CKB Shipping P & O Ports CRISIL Parekh Marine Agency DHL Excel Logistics Ramee Group Of Hotels Dr,Reddy's Laboratories Sharekhan SSKI Edelweiss Capital Singhad Technical Education Society Express Cargo State Bank Of India General Atlantic State Bank Of Hyderabad Glaxo Smithkline Talati & Panthaky Hindustan Times Tata Strategic Management Group Hutch Telecom TCG Software Services Hyundai Marine The Cleaning Corporation Of India ICICI Bank Thai Airways International Indian Institute Of Planning UHDE India Management ZIM Integrated Shipping Invensys Joyce Myer Ministries K.Raheja Corporation Kuoni Travels

OWNERSHIP PATTERN :
Unicom infotel Pvt ltds ownership pattern : They are into partnership form, the following are the names of patners: 1. CEO: Mr. Bharath Thakkar 2. Mr.Vaidyanathan ( Director, Hyd-South Area) 3. Mr. Vinod(North-East) 4. Mr.T.R.Vasudevan

5. Mr.Jay Thakkar 6. Mr.Sathyam

COMPETITORS INFORMATION :
There are many more numbers of competitors in automation sector, the important competitors are as follows: 1. CANON: RICOH XEROX SHARP KYCERAMITA 2. RISO: RICOH HCL(duplo) 3. SIEMENS: PANASONIC CRYSTAL NEC ALCATEL AVYA 4. CISCO: 5. LENOVA: HP SONY DELL

INFRASTRUCTURAL FACILITIES :
Unicom infotel pvt ltd is a company which is not only aims to achieve greater profits, but also to takes into consideration the comfort level of its employees by providing at most facility.Below are the names of few of the facilities to name a few. The facilities like: Medical facility
Insurance, Claims ( Accidents) Transpotation: Petrol and Deasel, Accomodation charges (travelling for

official work) Desktops with internet connection

Dress codes are also provided .

Child education.

ACHIEVEMENTS/AWARDS :
1. RISO: No1 position in Bangkok Bonanza 2005-06 No.1 position for Consumables FY2009-10 Recognized Reseller 2010-11 Rewards and Recognition No.1 R3 Channel partner (Machine,Consumables units & value) Recognized Reseller 4**** 2. LENOVA: Valued Corporated Business Patners

Certificate of Appriciation in 2012 for making No.1 PC Brand in India for the JFM Quarter 3. CANON:

Certificate of Achievements- Top Revenue-2011 award National award 2010 for highest achievement in OIS Consumable Sales. 4. CISCO:

Major Patner for sales & services

WORKFLOW MODEL :

SALES WORKFLOW MODEL :

Sales persons Customer Requirements Order Carried by A/C section Check availability of stock On nonavailability Arrangement of products from dealers

On available Direct Billing

Raise Invoice Product Installati Stored on logistics

Stock registered

Inwards Of the material

Product verificatio n Products are handed over to customers by sales persons

Payme nt

SERVICES WORKFLOW MODEL :

Customer Complaint Call cordinator Record the complaint s Pass the message to service engg. Go to Site visit and rectify

FUTURE GROWTH AND PROSPECTUS :

To achieve growth, the sector has to continue to re-invent itself and strive for that extra mile, through new business tieups, global companies, partnerships and transformation. We will need to rise up to the new challenges and put in dedicated efforts toward providing more and more of end-to-end solutions to the clients to keep the momentum going.

MCKENSYS 7S FRAME WORK :

Style :
Style: Unicom infotel pvt ltd believes that leadership is one of the most essential ingredients of organizational success Leadership is based on high business vision and predominantly supportive styles . Top management emphasizes on Open door policy, Continuous sharing of information, Takes inputs from employees in decision making, & Builds personal rapport with employees

Staff :
Staff : Unicom infotel pvt ltd is in knowledge-based industry, it focuses on the quality of the human resources At the entry level, it emphasizes on Selecting candidates who find the company's meritocratic culture satisfying, Technical skills, and High level of learn ability. The company emphasizes on training and development of its employees on continuous basis There are 42 number of total employee among which 1 director, 7 are at managerial position, 31 are at executive level and remaining 3 are at lower level. The company emphasizes on training and development of its employees on continuous basis

Strategy: :
Strategy: Unicom infotel pvt ltd

has adopted a client-focused and customer satisfaction strategy to achieve growth in the present office automation company and driven model rather than cost-differentiating model Increase business from existing and new clients

Shared Values :
Shared Values: Values are important part of Unicom infotel pvt ltds organizational culture Customer Delight Leadership by Example Integrity and Transparency Fairness Pursuit of Excellence, Honesty and Decipline.

Organizational Structure :
Organizational Structure: Everyone is known as associates irrespective of his position in the company. Sales and services is undertaken through teams and the constitution of teams is based on the principle of flexibility and efficiency.
Mr. Bharath Thakkar(CEO)

CEO

Mr.T.R.Vasude van Mr.Jay Thakkar

Mr.Sathyam

Mr. Vinod(NorthEast)

Mr.Vaidyanath an (South)

Skills :
Skill is the ability, knowledge, understanding and judgement to accomplish a task, skill may be defined as what the company does best; the distinctive copability and competencies that reside in the organisation. The company sales are trained to deal in their specifiad task.The current employees are expertize in approaching customers properly and giving efficient Services.
]System

:
Director

Sales & services Dept Senior Manager

Finance Manager

HR Manager

Manager

Territory Mgr Senior Executive Junior Executive

SWOT ANALYSIS :
STRENGTHS :
The company is recruited with youth technical and skilled staff Impressive list of clientents.

Retention of the manpower is best in the industry. Delivery capabilities and client satisfaction. Sound Market share Pricing

WEEKNESSES :
. Domestic market is huge but underdeveloped.

OPPORTUNITIES :
The company due to the consultancy area. Youth potential in the domestic market. The emerging technologies like cloud computing and telecommunication services.

THREATS :
Increase in the cost of human capital.

Slowdown in the economy. Competition by local companies in the domestic market. Presence of big companies in the nation and global market. Low explosure to telecom or technical sector (only 30%). Slowdown in the market of financial service sector.

ANALYSIS OF FINANCIAL STATEMENT :