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Gadget Insurance
Terms and Conditions
POLICY RENEWAL
Each year we will contact you approximately one month before your renewal date and offer to renew your policy. If you do not tell us that you do not wish to continue your policy then we will automatically process your renewal. If for any reason we are unable to automatically process your renewal we will still contact you approximately one month before your renewal date and invite you to renew your policy at www.protectyourbubble.com
FRAUDULENT CLAIMS
If you or anyone acting on your behalf makes any false or fraudulent claim or supports a claim with a false or fraudulent document, device or statement, your policy will be void from inception and you will forfeit all rights under the policy. In such circumstances we reserve the right to retain all premiums and to recover any sums paid by way of benefit under the policy. Your details may also be passed to the police. Should fraud be identified on a claim, we reserve the right to cancel any and every policy you currently have with us, or proceed to purchase in the future. In addition, your details will be listed in our records for fraud prevention purposes For full details of the checks we may make to prevent fraud, please visit www.protectyourbubble.com.
DEFINITIONS
Certain words and phrases have special meanings and have the same meaning wherever they appear in bold throughout this document. Accessories any item that you may attach to your gadget (for example a phone charger). Accidental Damage - the unintentional breakage, destruction or failure of your gadget, with visible evidence of an external force being applied, which makes the gadget unusable. Breakdown - the failure of any electrical, or mechanical component due to a sudden and unforeseen fault, causing your gadget to stop working in the intended way, requiring repair or replacement before the gadget can be used again. Cosmetic Damage - non-structural damage that does not affect the usage of the gadget, including but not limited to scratches, dents and marks.
D. Breakdown If your gadget suffers a breakdown which occurs outside of the manufacturers guarantee or warranty period, we will pay repair costs. If we are unable to repair your gadget a replacement gadget will be provided. E. Liquid Damage If your gadget is damaged as a result of accidentally coming into contact with any liquid, we will repair or replace it. F. Unauthorised calls. If your gadget is a mobile phone or PDA and is lost or stolen, and covered by your policy, we will refund the cost of calls made from the mobile phone or PDA after the time it was lost or stolen to the time it was blacklisted by your airtime provider up to a maximum of 100. Itemised bills must be provided.
E. Breakdown We will not pay for: 1. any breakdown claim that occurs within the manufacturers warranty period. 2. more than one breakdown claim in any single period of cover. 3. repair or other costs for: routine servicing, inspection, maintenance or cleaning loss caused by a manufacturers defect or recall of the gadget replacement of or adjustment to fittings, control knobs or buttons, batteries or aerials 4. repairs carried out by persons not authorised by us. 5. wear and tear or gradual deterioration of performance and cosmetic damage. 6. any claims if the serial number, IMEI (international mobile equipment identity) number or simgate has been tampered with in any way. F. Unauthorised Calls We will not pay for: 1. any unauthorised calls where the theft or loss has not been reported to your Airtime Provider and blacklisted within 48 hours of the occurrence of theft or loss. 2. any claim where an itemised bill is not provided. 3. more than one claim for unauthorised calls during any single period of cover.
REPLACEMENT
This policy offers replacement and is not a replacement as new policy. If the gadget cannot be replaced with an identical gadget of the same age and condition, we will replace it with one of comparable specification or the equivalent value taking into account the age and condition of the original gadget.
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or software contained in or stored on the gadget whether arising as a result of a claim paid by this insurance or otherwise. any other costs that are directly or indirectly caused by the event which led to your claim unless specifically stated in this policy. liability of whatsoever nature arising from ownership or use of the gadget, including any illness or injury resulting from it. Value Added Tax (VAT) where you are registered with HM Revenue and Customs for VAT. terrorism, war, invasion, acts of foreign enemies, hostilities whether war is declared or not, civil war, rebellion, revolution insurrection, military or usurped power, confiscation, nationalism or requisition or destruction or damage to property by or under the order of any government or public or legal authority. nuclear Risk - Damage or destruction caused by, contributed to or arising from a) ionizing radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel; or b) the radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or component thereof. sonic boom damage or destruction directly occasioned by pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds.
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cancelled or unsuccessful at any given point, no benefits shall be due whatsoever. We will inform you that payment has not been collected and cancel your policy if payment is still not received within a specified period of time. We will process your claim under the terms and conditions of this insurance based on the first reason notified to us for the claim. The cover for your gadget applies to you as the: p erson who purchased the policy and your husband, wife, partner, children or parents who permanently live in your home or; b usiness that purchased the policy (including any employees of the business who use the insured gadget primarily for business purposes). If a theft or loss claim is agreed, and your gadget is subsequently found, you must return your gadget to us. Failure to do so may result in legal proceedings being taken against you and you will be liable for costs incurred. Unless we have agreed differently with you, English law will apply.
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Before your claim can be approved, you must pay the stated excess fee. Please see the details of excess fees below. iPhones and Smartphones - 50 iPads - 50 Laptops 75 All other gadgets - 25 All Loss claims incur an additional 25 excess charge A ll Accidental Damage claims made in the first 3 months from the policy start date incur an additional 25 excess charge On all international claims the total excess is 75
COMPLAINTS PROCEDURE
1. Although we set ourselves high standards, if we do not meet your expectations and you are not satisfied in some way we would like to know. If you follow the guidelines below, your complaint will be dealt with in the most efficient way possible. Step 1 Contact: The Quality Assurance Manager, Assurant General Insurance Limited, PO Box 1033, Uxbridge, UB8 9PX, or telephone 0844 3463980, email: complaints@protectyourbubble.com Step 2 If you are still not satisfied with the way your complaint has been dealt with, you can ask the Financial Ombudsman Service to review your case. you can contact them at the following address: South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Telephone Number: 0845 080 1800. 2. In order for the Financial Ombudsman Service to review your case, you must send your complaint to them within 6 months of the date of our final correspondence to you. This procedure will not affect your rights to take legal action.
NOTICE TO CUSTOMERS
1. You are advised that any telephone call made to our Policy Administration, Customer Services and Quality Assurance departments may be monitored or recorded. This is to monitor the accuracy of information provided by our customers and our own staff. It may also be used to provide additional training to our staff or to prove that our procedures comply with legal and regulatory requirements. Our staff are aware that calls can be recorded and monitored. If we are not able to meet our responsibilities, you may be entitled to compensation from the Financial Services Compensation Scheme (FSCS). you can contact them at 7th floor Lloyds Chambers, Portsoken Street, London, E1 8BN. or on their website www.fscs.org.uk. The level of protection for non-compulsory insurance claims is 90% with no upper limit. Assurant Intermediary Limited (FSA number: 311243) and Assurant General Insurance Limited (FSA number: 202735) are authorised and regulated by the Financial Services Authority (FSA). You can check this on the FSA register at www.fsa.gov.uk/register or by calling 0845 6061234. If you make a claim for theft all your insured gadgets reported stolen will be checked against the police national stolen items database. An agent may visit with you to discuss the circumstances of your claim. Should we arrange this then your information, recordings of your telephone calls made to us and copies of any emails, letters, proofs of purchase or other documents that was sent to us in relation to your claim and/or policy will be passed to that agency. You must make yourself available to that agent. Failure to meet with that agent will stop any benefits being paid on your claim and any future claims.
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The terms and conditions of this insurance do not affect your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights, contact your local authority Trading Standards Department or the Citizens Advice Bureau in the UK.