Cassandra Jovic

Personal Statement

Address: 26 Rosstrevor Crescent Mitcham, Vic 3132 Email: Tel: Cassandra.Jovic@gmail.com 0429 925 722

I am a creative and energetic individual that thrives under pressure. I enjoy working as part of a team while also being a motivated self starter who is adept at prioritising my work load in line with the changing needs of the business. I think I would be an excellent fit at the Hub as I am a very organised and flexible individual who loves a challenge and meeting new people. Education and Qualifications 2004-2006 Bachelor of Communication (Journalism), Royal Melbourne Institute of Technology University, Victoria, Australia 1998-2003 Victorian Certificate of Education, Vermont Secondary College, Victoria, Australia Professional Experience January 2012 January 2013 Personal Assistant to the Senior Partners - Communications and Engagement Central Midlands NHS Commissioning Support Unit, Birmingham, United Kingdom

Relationship and Stakeholder Management o Liaising with the public, patients, Elected Members and Key Partners o Building contact lists of administrators and Communications leads across the NHS o Built relationships across 6 separate organisations within NHS during a transition period HR Administration o Created and Maintained personnel records o Administered restructure and recruitment processes o Recorded and controlled annual leave, sick leave and maternity leave Managing Correspondence o Checking Emails and post o Answering telephone enquiries

Apprentice Coordinator o Organising Induction o Managing work plan o Teaching processes and software packages o 1:1 Management Implement and Maintain administration processes o Converted to electronic filing system while in post o Keeping a database of contact details for key stakeholders and ensuring they were kept in a uniform way Diary Management o Prioritising meetings o Ensuring the diary is up to date o Organising Papers o Collating agenda and papers where a senior partner was the lead officer o Minuting Meetings o Booking travel arrangements o Greeting visitors o Booking rooms/venues Event Organistion o Booking Venues o Inviting attendees o Organising catering and refreshments o Organising programs, sign in sheets and handouts o Utilised Eventbrite and Doodle to streamline registration and organisation Resource Management o Ensuring the directors and team have appropriate stationary and IT equipment o Fixing and maintaining IT equipment

November 2011 January 2012 Self Employed Crunched Gifts

Working with local suppliers Setting up and maintaining financial documentation Creating and merchandising the store Teaching craft classes Creating branding and image for the business

Setting up social media to market my business including Blog, Facebook and Twitter accounts

April 2009 December 2011 Assistant Secretary to Strategic Director Homes and Neighbourhoods, Birmingham City Council, United Kingdom

Email Management o Prioritising emails for SDs attention o Directing enquiries to appropriate team members. Diary Management/Meeting Organisation o Co-ordinating diaries with a wide range of colleagues o Booking meeting rooms o Organising refreshments. Event Organisation

Working with various teams to organise Directorate events including ribbon cutting ceremonies and conference stands. IT Lead o Organising all repairs and maintenance for the office IT equipment o Coaching staff on how to use IT programmes. Media and Communications Lead o Writing, editing and getting approval on all press releases, press statements and articles for internal and external publications. Resources Lead o Managing all stationary and office supplies. Customer Service o Ensuring excellence when working with internal and external customers from all areas of the business including MPs, Councillors, colleagues and residents. Filing o Day to day maintenance, long term planning and archiving Booking Travel Arrangements and Accommodation
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January 2009 April 2009 Personal Assistant to Senior Partnership Manager Private Sector Housing, Birmingham City Council (Pertemps), United Kingdom

Email Management Diary Management Minuting Meetings Complaint Handling Answering Telephones Filing

Hobbies/Interests

Travelling Reading Baking Knitting Scouts

References Available upon request