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Description Early Approaches to Management Classical Approach: Scientific Management; Administrative Theory, Bureaucratic Management Behavioral Approach; Contributions Of Mary Parker Follet: Elton Mayo: Abraham Maslow; Douglas McGregor, Chris Argyris. Quantitative Approach: Management Science; Operations Management; Management Information Systems Modern Approaches to Management; Systems Theory; Contingency Theory - Emerging Approaches In Management Thought Definitions of Human Relations and Organizational Behavior Historical Development of Human Relations and Organizational Behavior Contributions of Other Disciplines To Human Relations And Organizational Behavior Significance of Human Relations And Organizational BehaviorDevelopment Of Skill; Organizational Performance Research Foundations for Organizational Behavior; Hawthorne Studies; theory X And Theory Y; Theory Z- Trends And Prospects In Organizational Behavior Understanding Behavior As An Input- Output System: The Traditional Perspective: Behavioral Perspective; Behavior As An Input Output System Biographical Characteristics Age: Gender: Marital Status: Tenure Biological Foundations of Behavior: Heredity, Biological Development of The Individual: Nervous System Cognitive Processes: Thinking: Problem Solving, Other Cognitive Processes Significance of Learning The Theoretical Process of Learning: Behavioristic Theories: Cognitive Theories: Social Learning Theory Principles of Learning: Law of Effect; Meaning of Reinforcement Behavioral Management: Steps In The O.B.Mod Process Meaning And Significance of Perception Sensation Vs Perception Sub Process of Perception Perceptual Selectivity: External Attention Factors: Internal Set Factors Factors Influencing Perception; The Perceiver, The Target: The Situation Perceptual Organization: Figure Ground: Closure, Continuity, Proximity, Similarity, Perceptual Grouping: Perceptual Constancy: Perpetual Context: Perpetual Defense Social Perception: Attribution;

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Stereotyping; The Halo Effect Impression Management; The Process of Impression Management; Impression Management Strategies used by Employees Linkage Between Perception and Individual Decision Making Personality Traits; The Self Concept: Person Situation Interaction Personality Determinants; Heredity; Environment; Situation Other Personality Attributes that Influence Organizational Behavior The Development of Personality And Socialization ; Levinsons Theory Adult Life Stages; Halls Career Stage Model, Argyris Immaturity to Maturity Theory The Socialization Process Matching Personalities with Jobs - Beliefs and Values - Concept of Attitudes; Source of Attitudes; Types of Attitudes ; Antecedents of Work Related Attitudes; Functions of Attitudes Attitudes And Consistency Cognitive Dissonance Theory Definitions of Motivation; Needs , Drives, Incentives Classification of Motives: Primary Motives; General Motives: Secondary Motives The Content Theories of Motivation; Maslows Hierarchy of Needs ; Herzbergs two Factor Theory of Motivation; Alderfers ERG Theory The Process Theories of Motivation; Vrooms Expectancy Theory of Motivation; The Porter-Lawler Model The Contemporary Theories of Work Motivation: Equity Theory; Attribution Theory - Motivation of Performance Through Job Design And Goal Setting. Motivating Performance Through Job Design; Motivating Performance Through Goal Setting Application of Goal Setting to Organizational System Performance Definitions of Stress: General Adaptation Syndrome - The Causes of Stress; Extra Organizational Stressors: Organizational Stressors: Group Stressors; Individual Stressors. The Effects of Occupational Stress; Physical Problems; Psychological Problems; Behavioral Problems Strategies to Cope with Stress; Individual Strategies to Cope with Stress; Organizational Strategies to Cope Up with Stress Nature of Groups: Dynamics of Group Formation Various Types of Groups; Formal Groups; Informal Groups; Implications of Group Dynamics on Organizational Behavior And Management. Stages of Group Development: The Five- Stage Model; The Punctuated Equilibrium Model Group Structure - Group tasks

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Group Processes - Dynamics of Informal Groups; Norms and Roles In Informal Groups; Nature of Informal Groups; Significance of Informal Groups; Management of Informal Groups; Difficulties and Problems Associated with Informal Groups Dynamics of Formal Work Groups; Positive and Negative Attributes Definitions of Work Teams - Benefits of Work Teams; Improved Organizational Performance; Employee Benefits; Reduced Costs; Organizational Enhancement Differences Between Work Groups and Work Teams; Broad Job Categories; Role of The Supervisor; Rewards Systems Types of Work Teams ; Problem Solving Teams, Self Managed Work Teams; Cross Functional Teams Teams Effectiveness; Essentials for Building Effective Teams; Shaping Individuals Into Team Players Applying Group Concepts to Teams; Towards Creating Effective Teams Teams and Total Quality Management Teams and Workforce Diversity Definition and Meaning of Power Distinctions Between Power, Authority and Influence Bases of Power Coercive Power; Reward Power; Legitimate Power, Expert Power, Referent Power The Dependency Factor; Importance; Scarcity; Non-Substitutability Power Corollary and Faces of Power - Power Vs Exchange Theory and Control Power Structure and Blocs; Power Structure; Power Blocs - The Process of Power; Power Balance; Balancing Imbalance; Maintaining Imbalance; Reacting to Power; Using Power Ploys Contingency Approaches to Power; Interdependence and Influencability; Overall Contingency Model for Power Power in Groups; Coalitions Organizational Politics; Definition and Nature of Politics; Factors Relating To Political Behavior - The Ethics of Power and Politics Definitions of Leadership Traits of Effective Leaders Leadership Behavior Vs Traits Leadership Skills - Leadership Theories; Trait Theories; Behavioral Theories; The Ohio state studies-University of Michigan studies-The managerial grid-Scandinavian studiesContingency Approaches to Leadership - Fiedlers contingency model Hersey and Blanchards situational theory - Leader-member exchange theory Leadership-participation model-Path-goal theory-Leadership Styles Roles And Activities of Managers Determinants Of Leadership; The Quality of Subordinates; The Nature of Situation Task of a Supervisor

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Effective Supervisory Practices Definition of Communication Historical Background of The Role of Communication; Contributions of Henry Fayol; Contributions of Chester Barnard; The Modern Perspective Importance of Communication The Two-Way Communication Process Problems Associated with Two Way Communication Nonverbal Communication; Body Language and Para Language ; Understanding Nonverbal Communication - Downward Communication ; Purposes of Downward Communication - Upward Communication: Methods of Making Upward Communication More Effective- Lateral Communication - Interactive Communication; Role of Interactive Communication; Types of Interactive Communication Barriers to Effective Communication: Filtering; Selective Perception; Defensiveness; Language Communication Technology ; Management Information System; Electronic Mail; Telecommuting, Telecommunication Explosion; Voice Messaging Sources of Conflict Classification of Conflict; Intrapersonal Conflict; Interpersonal Conflict ;Intergroup Conflicts Organizational Conflict; Institutionalized Conflict; Emergent Conflict - The Conflict Process; Potential Opposition or Incompatibility; Cognition And Personalization; Intentions Behavior; Outcomes Negotiation; Distributive Bargaining; Integrative Bargaining The Negotiation Process Issues In The Negotiation Process; Biases In Decision Making Intergroup Relations Factors That Affect Intergroup Relations: Managing Inter Group Relations Approaches To Conflict Management; Dominance Avoidance; Smoothing; Compromise; Hierarchical Decision Making; Appeal Procedure; System Restructuring ; Altering Human Variables; Problem Solving; Bargaining Collaboration; Bases of Collaboration; Interventions for Collaborations Understanding Organizational Structure Classical Organization Theory: The Bureaucratic Model; - Modifications Of Bureaucratic Structure Centralization. Decentralization, Tall Structures, Flat Structures, Departmentation Modern Organization Theory; Organizations As Open Systems; Contingency Theory; Ecological Theory; Learning Theory; Information Processing View Of Organizations - Modern Organization Designs: Project Design - Matrix Design - Horizontal Organizations -Network Design The Virtual Organizations

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Forces For Change: People: Technology; Information Processing And Communication; Competition Managing Planned Change; First Order Change; Second Order Change Resistance Change. Individual Resistance; Organizational Resistance. Approaches To Managing Organizational Change: Lewins Three-Step Model; Action Research Organization Development Techniques Of Organization Development; Sensitivity Training; Survey Feedback; Process Consultation Interventions, Team Interventions. Intergroup Team Building Interventions Prerequisites Of Organizational Development Steps In Organizational Development ;Abads Model; Lawrence And Lorschs Approach; Lippits Approach; Blake And Moutons Approach; Warner Burkes Approach; Beckhards Approach Need for Innovative Approaches: Need to Improve the Work Environment; Opportunities and Threats In the wake of Globalization; Diminishing Rates of Growth in Productivity; Need to Keep Pace with Technological Changes; Revolutionary change in the Profile of the Work Force

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