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Muhammad Munir Qureshi
Advisor to the Federal Tax Ombudsman,
Advisor in Charge,
Regional Office, Lahore.
186-A Scotch Corner,
Upper Mall, (Shahrah e Quaid e Azam),
Tele: 92-42-99201894 Off
92-42-6633581 Res
0300-8489107 Mob

Statement of Qualifications
I bring almost 39 years of Government of Pakistan, Civil Service (Ministry of
Finance) experience to Public Administration projects and initiatives, including
senior management experience.

I hold a Master’s Degree [Honors school] with distinction, in Economics from the
Government College, Lahore (1967), (University of the Punjab). I was placed in
the Academic Roll of Honor of Government college, Lahore in 1968 for
‘outstanding merit.’

During the course of my service career I have participated in training programs

for tax personnel conducted by the Japan Int’l Cooperation Agency (JICA- 1977)
and the Law School of Harvard University, USA (1985-86 / Int’l Tax Program). I
have also undergone training at the National Institute for Public Administration
(NIPA) at Lahore (1987), the Pakistan Administrative Staff College, Lahore (PASC)
in 1995 and the Lahore University of Management Sciences (LUMS) in 2007-8.
These training programs have given me an opportunity to study first hand Public
Administration in the USA, Canada, Spain, Australia and Indonesia.

In 1989 I wrote a book on Fiscal Management (‘Fiscal Imperatives in Pakistan’s

Economic Development [].
I have also written fairly widely in the print media on economic development and
international relations. As Director General of FBR's principal training institution
in Pakistan (2006-2008) I contributed regularly to the DOTGazette
[] and judgments written by me as a
judge of the Income Tax Appellate Tribunal of Pakistan [2000-2006] have been
published in Pakistan's prestigious Law Journals
Work Experience

6. Advisor to the Federal Tax Ombudsman,

In Charge Regional Office, Lahore. 01 / 09 /2009

The Office of the Federal Tax Ombudsman was created in 2000 with the
enactment of the Establishment of Federal Tax Ombudsman Ordinance 2000
[(XXXV) of 2000]. The post is a four year tenure appointment and its’ main
function is to investigate complaints of maladministration against functionaries
of federal tax establishments. Presently there are two regional offices of the
Federal Tax Ombudsman, at Lahore and Karachi. Two more are to be set up at
Quetta in the province of Baluchistan and at Peshawar in the North Western
Frontier Province. I head the regional office at Lahore in the Punjab province as
Advisor in Charge.

Complaints are received both at the Federal Tax Ombudsman Secretariat at

Islamabad as well as at the regional offices. These are marked to Advisors by the
Advisor in Charge who conduct investigation, hold hearing -attended by the
Complainant and the departmental Representative – and in serious cases, by the
tax functionary against whom the complaint has been leveled, and prepare a
draft order disposing of the complaint which is then sent to the Federal Tax
Ombudsman for his approval. Specific recommendations are made in the Order
that are required to be implemented by the Agency complained against. Most
complaints are against officers of the Federal Board of Revenue which is
Pakistan’s principal, federal revenue mobilization Authority. A Representation
against the Order of the Federal Tax Ombudsman can be made to the President of
Pakistan and finally, against the decision of the President, an Appeal may be filed
before the Supreme Court of Pakistan.

An Annual Report, highlighting the work done during the year is published and
submitted to the President.
5. Directorate General of Training 04/2006 – 08/2008.
& Research, Lahore. (FBR)


This is a Senior Management position and I was selected to Head Pakistan’s
premier training institution for Direct Taxes personnel in 2006 in the midst of
implementation of a wide ranging, World Bank sponsored program to re-
structure Pakistan’s tax administration. Located on a 6.5 hectare campus with
two smaller sub-offices at Karachi and Islamabad, DOT(DT) has over 150
personnel and has state of the art training infra- structure, including up to date
Information Technology facilities.

The IMF funded Tax Administration Reform Program (TARP) for Pakistan
launched in 2002 puts special emphasis on the proper training of tax personnel –
both officers and support staff so as to enable them to play an effective role in
revenue mobilization. Recruitment to government positions in Pakistan is
through a competitive examination conducted by the Public Service Commission.
Successful candidates are mostly ‘generalists’ with little or no background in
Law, Accountancy, Economics, Information Technology, Public Administration
and other areas having a bearing on tax administration. Their training in these
areas is therefore of critical significance. On appointment I was told to revamp
curricula and training methodology at DOT(DT) as part of FBR’s Tax
Administration Reform Program.

During my tenure at DOT(DT) a radical new approach to training tax personnel

has been put into place. In collaboration with the Institute of Business
Administration, Karachi (IBA), FBR officers are now trained for a special purpose
MBA Degree (Tax Administration) agreed to by the IBA, Karachi.

Whereas previously only the traditional ‘lecture’ based teaching methodology

was followed, I developed and introduced a new ‘multi dimensional’ teaching
methodology in which case study, syndicates, seminars and role play are used to
impart instruction.

Previously mandated exclusively for the training of FBR officers, almost 3000
support staff also now receive training annually at DOT(DT).

The experience I have gained in my almost two and a half years tenure at
DOT(DT) has given me exceptional insight in the management of an educational

4. Income Tax Appellate Tribunal 03/2000 – 4/2006
Of Pakistan, (Ministry of Law).
I have worked for 6 years as a specialist (Direct Taxes) judge at the Lahore Bench
of the Income Tax Appellate Tribunal of Pakistan (ITAT). This is the highest
appellate forum on Direct tax matters in Pakistan on matters involving a factual
determination and it’s judgments are required to be followed by all tax
functionaries. I wrote more than 6000 judgments and 53 of these have been
approved for publication in prestigious tax journals . Much insight was gained by
me here in Income Tax law and helped me considerably in the work done by me
later at DOT(DT).

Central Board of Revenue, 10/1998 – 03/2000

Islamabad. (CBR)
3. MEMBER (HRD / Re-structuring /Wealth Tax).
This is a Senior Management position. I was a member of the select team set up
by the Chairman CBR on the direction of the Prime Minister of Pakistan to
oversee the first major attempt to modernize Pakistan’s Tax Administration.
Directly as a result of the work done by this team, a Pakistan Revenue Authority
Bill 1999 was tabled in Parliament. The new law envisaged an autonomous
Pakistan Revenue Authority (PRA) organized on functional lines with much
emphasis on the use of Information Technology and Business Process Re-
engineering to speed up and improve work processes. The compensation
package of all tax personnel was also to be enhanced meaningfully as a move
towards providing a ‘living wage.’ Right sizing of the workforce and it’s effective
training were other key features. Unfortunately, before the new law could be
discussed in Parliament, the military intervention of October 1999 led to it’s

2. Federal Board of Revenue. 11/1969 – 07/1979

Field Assignments. 07/1979 – 10/1990
10/1990 – 10/1998

I have worked for almost 27 years in the ‘field’ formations of FBR (then known as

CBR) as Income Tax Officer (1969-79), Additional Commissioner of Income Tax


(1979-90) and Commissioner of Income Tax (1990-98). The last two

appointments are supervisory positions and all three are concerned with direct
taxes assessment and collection. I have received the Meritorious Services Award
from FBR four times during the course of my Service Career.

1. Harvard Advisory Group Jan 1968 / June 1968

to Pakistan

(Research Assignment)
Worked as RESEARCH ASSOCIATE on a research project for the Harvard Advisory
Group to Pakistan working with the Planning & Development Deptt., Government
of the Punjab, involving preparation of Economic Projections on the movement of
bulk commodities over the (then) West Pakistan Rail and Road network.


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