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7090 North Rhode Street, Chicago, IL 30434 | (780) 476-2320 | caroline.kizer@gmail.

com

Caroline Kizer
QUALIFICATION Senior Network Manager with 7+ years of experience in the Telecommunications Industry
HIGHLIGHTS designing and implementing IP Networks. Possesses unique combination of an extremely
technical background and hands on managerial experience.

PROFESSIONAL Alcatel Vietname, Saigon, Vietnam


EXPERIENCE Senior Manager – Data Network, Nov 2007 – Present
• Currently designing IP/MPLS backbone in Vietnam worth $50 million, resulting in
OPEX cost savings from shared voice/data infrastructure, improved scalability, and
ease of maintenance.
• Responsible for the planning, implementation and commissioning of telemedicine
technology within Vietnam in coordination with Cisco Systems.
• Designed and managed the overall Cisco IP network for GSM including GGSN,
MMSC, SGSN, etc) – maintaining 99.9% uptime and efficient delivery of packet
data.
• Responsible for the design, provisioning and maintenance of VoIP international
gateway – reducing operating costs by 65% and generating $500,000 monthly in
additional revenue.
• Managed and administered the company’s private and public IP address requirements
and corporate/GSM data network.
• Identified and evaluated new technologies, including making business cases and
preparing RFI/RFP for technologies such as MPLS, Radio Modems, and GSM
compression equipment.
• Supervised 10 technicians, including performance management and development
plans.
• Worked closely with management, finance, engineering and procurement to prepare
annual CAPEX and OPEX budgets, resulting in a highly accurate budget forecast.
• Compiled weekly and monthly reports on network performance, including network
outages.
• Prepared and presented progress reports, outstanding issues, and budgetary
information to senior management.

Assistant Manager – Transmission Network, Aug 2006 – Oct 2007


• Responsible for the planning and implementation of GPRS, MMS, and WAP in
Vietnam, working closely with Alcatel and Nokia Siemens to integrate various
networking equipment into the existing network.
• Planned and deployed VAS (Value Added Services), including push email, vehicle
tracker, Blackberry, electronic and voucher topup – resulting in a 10% increase in
revenue.
• Assisted in the planning of BSS, VSAT, Microwave and IP networks.
• Produced cell site power requirements, including calculating required power
consumption per site and planning for installation of rectifiers with sufficient battery
backup.
• Planned international interconnections with 4 operators over leased line circuit,
producing enhancing voice quality and voice redundancy for international routes.
• Determined need for capacity increase for sites, national and international
interconnects by analyzing current and forecasted voice traffic.

Caroline Kizer Resume


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PROFESSIONAL Comcast, Chicago, IL
EXPERIENCE Manager – IP Services, Nov 2005 – July 2006
CONTINUED • Identified potential problems/limitations with existing IP network architecture and
developed future IP Network vision.
• Managed the company’s corporate and customer IP address requirements.
• Administered the IP, ATM and MPLS core network comprising of Cisco, Juniper and
Nortel equipment – duties included managing equipment access, overseeing
configuration changes, ensuring software patches/updates resulted in a performance
increase, and maintaining 99.9% uptime.

Advanced Data Services Technician, July 2004 – Oct 2005


• Monitored and maintained $8 million worth of Nortel ATM switches and Cisco/
Juniper core routers, resulting in high performance and 99.9% uptime.
• Administered the DSLAM, DOCSIS, BRAS systems, servers and core routers,
consisting of Cisco, Nortel and Juniper.
• Provided technical expertise in the design and implementation of Frame
Relay/ATM/IP services, such as VPN, 802.11and VoIP.
• Coordinated with engineers in planning, design and implementation of the largest IP-
VPN network over ATM backbone, complying with RFC 2547 (BGP/MPLS) and
2764, in Comcast’s operating area.
• Designed and documented network management of corporate and remote client
switches and routers.

Network Maintenance Technician, April 2004 – July 2004


• Performed provisioning, remote maintenance and network support on GTD5,
DMS10, Redcom and Optera Metro optical switches.
• Developed standard procedures for the operation and maintenance of voice and
optical switches, improving efficiency and accuracy.
• Identified, troubleshot and resolved technical problems, working closely with team
members, vendors, inter-local exchange carriers, and various organizations.

Tester/Analyzer, May 2001 – April 2004


• Assumed a key role in the deployment of Sympatico’s Internet Helpdesk, resulting in
centralized support and a savings of $100,000.
• Improved customer support by identifying solutions, customizing an IVR system and
web based technical information/processes – resulting in shorter waiting times and
improved customer service.
• Provisioned telephone switches such as Nortel DMS, Redcom and Meridian SL-1.

EDUCATION University of Chicago, Chicago, IL


Bachelor of Science in Electrical Engineering, 2001
• Graduated with Honors
PROFESSIONAL • CCNP - Cisco Certified Network Professional, 2005; Recertified in 2008
CERTIFICATIONS • JNCIA - Juniper Networks Certified Internet Associate, 2005
• CCNA - Cisco Certified Network Associate, 2002
CONTINUED • Wimax, IMS, and IP/MPLS Workshop, Monaco Telecom International, 2008
TRAINING • Cisco CCDA and CCDP training, Global Knowledge Dubai, 2008
• Leadership & Empowerment, American University, 2008
• Project Management, Etisalat Academy, 2007
• Introduction to GPRS, Alcatel-Lucent, 2007
• Introduction to GSM Network, Alcatel-Lucent, 2007

Caroline Kizer Resume


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