PAPER NO.

13 PRINCIPLES AND PRACTICE OF MANAGEMENT

GENERAL OBJECTIVE
To equip and develop the candidates knowledge and skills necessary to apply the theories and principles of management in the workplace

13.0 SPECIFIC OBJECTIVES

A candidate who passes this paper should be able to:

Explain the role of management in organizations Demonstrate understanding of management principles and techniques Apply management theories in organizations Describe the environmental forces affecting management Apply the principles and practice of management to functional areas of management

13.1 CONTENT
13.1 Overview of management - Definition and importance of management - Principles of management - Management as a science and art or profession - Functions and roles of management - Levels of management and managerial skills - Management and administration 13.2 Development of management thought - Pre-industrial revolution management practices - Classical theories, neo-classical theories - Modern perspective 13.3 Management environment - Definition of environment - Structure of environment: Internal and external environment - Impact of the environment on management decisions - Management response to environmental challenges 13.4 Planning function

- Meaning and importance of planning - Forms and types of plans - Planning processes - Planning tools - Limitations of planning - Effective planning - Management by objectives - Decision making process: meaning, types, rational decision making, the decision making environment. 13.5 Organizing function - Meaning and importance of organizing - Principles of organizing - Basis for organizing - Process of organizing - Organizational structures - Authority, responsibility and power - Delegation of power - Co-ordination - Informal organizations 13.6 Staffing functions - Importance of staffing - Manpower planning - Recruitment and selection - Training and development - Performance management - Reward management and compensation - Separation 13.7 Directing function - Meaning and importance of directing - Leadership - Motivation - Supervision and communication - Group dynamics and conflict management 13.8 Control function

- Meaning and importance of control - Steps in control process - Types of systems - Tools of control - Essentials of an effective control system 13.9 Project Management - Definition and importance of projects and project management - Features of projects - Project objectives and events - Sources of project information - Project initiation - Project planning and design - Organizing project work and events - Budgeting and financing - Project monitoring, evaluation and control including project control tools - Project debrief 13.10 Marketing management - Definition of marketing and marketing management - Marketing management orientation/philosophies - Development of marketing information - Marketing research and intelligence - Marketing environmental analysis - Consumer markets and business buyer behaviour - Marketing mix - Marketing strategies - International marketing and e-commerce 13.11 Operations/production management - Design of operations objectives - Layout design - Product design - Operations network design and supply chain/value chain management - Choice of location of operations - Types of production - Production/operations technology design - Production/operations scheduling and sequencing - Inventory management and control

- Performance measurement-benchmaking, balanced scorecard and financial measures - Operational/improvement-quality circles, totals quality management, business process reengineering and ISO certification - Failure prevention and recovery 13.12 Strategic management - Overview of strategic management - Situational analysis - Strategic direction - Strategic formulation - Types of strategy - Strategy implementation - Strategic control - Balanced score card 13.13 Current issues in management - Culture in the workplace - Ethics and social responsibility - Information technology and management - Managing change and innovation - Corporate governance - Globalization 13.14 Emerging trends in management