ANYBODY'S* MAINTENANCE ORGANISATION MANUAL

*Insert Name of Approved Organisation

Part M Subpart F Approval: UK.MF. XXXX

Address: Telephone Number: Facsimile Number: Email Address:
Document Ref Number: NOTES 1) 2) 3) (Reference number to assist in correspondence)

This should be the Organisations registered office and principle place of business

(Not to be included in presented MOM)

Applicable to Organisations wishing to be approved to maintain non-commercial aircraft 5700kgs and below in accordance with Part M Subpart F. This document is based upon the contents of Appendix IV to AMC M.A.604. All material contained within this document is for guidance purposes only. It is descriptive not prescriptive in content. Organisations may choose which parts of the text they wish to adopt/adapt expanding the content where necessary to reflect their processes. All references in italics are for editorial guidance or where general guidance is given to aid an organisation in drafting a MOM that would accurately reflect their situation. After completing the draft MOM the organisation should correlate each section with the Compliance Check List* (CCL) provided as part of the application pack. Thus

4)

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demonstrating to the Regional Office responsible that they have fully addressed all applicable paragraphs of Part M within the MOM. The completed CCL should then be appended to the MOM. 5) This document can be combined with other expositions required for EASA organisation approval(s).
*Compliance Check List is available for download from CAA Website.

Reference : Specimen / Expo / 2 Issue: Date: Revision 1 January 2008

Copy Number : Holder :

THE SPECIMEN MANUAL This specimen Manual has been prepared for the guidance of those aircraft and component maintenance organisations wishing to obtain Part-M Subpart F approval. The contents relate directly to the requirements of Part M Subpart F and are based on the example of Manual contents shown in M.A.604.
The text of this guide, Part 1 has been arranged so that each subject is dealt with insofar as M.A.604 material defines it. There then follow "Notes" which explain the recommended text and suggest ways in which the organisation might expand it to suit its own purposes. It will be appreciated that no single specimen Manual can meet the needs of all types and sizes of organisation or, indeed, reflect the different organisational structures and corporate policies, which emerge as companies develop. The remainder of the document, Parts 2 to 5 inclusive, comprises subject and suggested paragraph headings, to form the basis of an acceptable document. For example, in management "Personnel Requirements", the text given here reflects the specific requirements of Part M Subpart F only, and does not attempt to deal with matters such as employment and the discipline of personnel, meeting work quotas or achieving output targets. These matters depend on the specific organisation and must, therefore, be included as appropriate by the applicant for approval. The guidance given has been expanded by including a suitable text or procedure wherever possible. It must be appreciated that this is not the only method of compliance and may, in fact, be unsuitable for some organisations. Its purpose is only to illustrate the nature of the information required.

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Compliance Matrix for Part M Subpart F, Maintenance Organisation Manual

Regulatio n

Description Scope Application Extent of approval Maintenance organisation manual Facilities Personnel requirements Certifying staff Components, equipment and tools Maintenance data Maintenance work orders Maintenance standards Aircraft certificate of release to service Component certificate of release to service Maintenance records Privileges of the organisation Organisational review Changes to the approved organisation Continued validity of the approved organisation Findings Occurrence reporting Maintenance data Aircraft certificate of release to service Component certificate of release to service Occurrence Reporting Responsibility Performance of maintenance Aircraft defects Installation of components Component maintenance Service life limited components Control of unserviceable components

MOM Part Reference N.A N.A 2.1 ALL 2.7 1.6 2.5 2.8 2.9 4.1 3.5 4.5 4.5 4.8 2.1 3.1 1.4 1.6 3.1 4.10 4.2 2.5 2.5 4.10 All 4.2 2.8 4.7 4.3 4.3

M.A.601 M.A.602 M.A.603 M.A.604 M.A.605 M.A.606 M.A.607 M.A.608 M.A.609 M.A.610 M.A.611 M.A.612 M.A.613 M.A.614 M.A.615 M.A.616 M.A.617 M.A.618 M.A.619 M.A.202 M.A.401 M.A.801 M.A.802 M.A.202(c) M.A.402 M.A.403 M.A.501 M.A.502 M.A.503 M.A.504

4.9 2.3 2.6 4.3 4.1 2.11 4.2 4.6 4.6 3.4 4.5 3.2 2.2 3.4 4.2 2.10 4.12 4.7 4.7 4.2 4.6 2.4 3.5 4.2 2.5 2.5 4.7

2.9 3.2 3.2

3.5 3.5

3.4

4.5 4.3 4.1 4.9 4.9

4.6 4.9 4.2

4.7 3.5

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TABLE OF CONTENTS
PART 1 1.1 1.2 1.3 1.4 1.5 1.6 PART 2 2.1 2.2 2.3 GENERAL Table of Contents List of Effective Pages Record of Amendments Maintenance Organisation Manual Amendment Procedures Distribution List Accountable Managers Statement DESCRIPTION Organisations Scope of Work General Presentation of the organisation 7 7 7 Page 1 3 4 4 5 5 Page 6

Management Personnel 2.3.1 Duties & Responsibilities of Management Personnel 7 2.3.1.1 Accountable Manager 2.3.1.2 Chief Engineer 8 2.3.1.3 Senior Engineer, (and/or) Licenced Engineer9 Organisation Chart(s) List of Certifying Staff Personnel Facilities Tools Equipment and Materials Maintenance Data Interface Procedures with a Continuing Airworthiness Management Organisation Interface Procedures with the Aircraft Owners

2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11

9 10 10 10 11 11 11 12

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PART 3 3.1 3.2 3.3 3.4 3.5

GENERAL PROCEDURES Organisational Review

Page 12 12 12 13 13 Page 13 13 14 14 14 14 14 15 15 15 15 15 Page 16 16 16 16

Training Contracting One time authorisations Authorisation System: Licenced Engineer, Pilot & Mechanic WORKING PROCEDURES Work order acceptance Preparation and issue of work package Logistics (Storage of Spares) Execution (Implementation Procedures) Release to Service Certifying Staff Release to Service Supervision Release to Service - Certificate of Release to Service Records Special Procedures Occurrence Reporting Management of Indirect Approval of MOM Amendments Independent Inspections APPENDICES Sample of document forms used List of Subcontractors (when permitted) List of maintenance locations List of Part 145 or M.A.Subpart F organisations

PART 4 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12

PART 5 5.1 5.2 5.3 5.4

1.2

LIST OF EFFECTIVE PAGES

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Page No:

Revision

Date

Page No:

Revision

Date

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1.3

RECORD OF AMENDMENTS DATE AMENDMENT DETAILS AMENDED BY DATE OF INCLUSION

AMENDMENT NO:

1.4

MAINTENANCE ORGANISATION MANUAL AMENDMENT PROCEDURES

The enter title of chief engineer / accountable manager is responsible for reviewing the MOM and for preparing any amendments. All amendments will be submitted to the CAA for approval prior to their incorporation in the MOM.

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1.5

DISTRIBUTION LIST HOLDER

COPY NUMBER

1.6

ACCOUNTABLE MANAGERS STATEMENT

ACCOUNTABLE MANAGERS STATEMENT

Part M Subpart F MAINTENANCE ORGANISATION MANUAL

This Manual and any associated referenced manuals defines the organisation and procedures upon which the EASA Part M Subpart F approval of (enter organisation name) is based as required by M.A.604 These procedures are approved by the undersigned and must be complied with, as applicable, when any maintenance is being carried out under the terms of the Part M Subpart F approval. The manual will be reviewed on and amended when the need arises, but no later than once per year It is accepted that these procedures do not override the necessity of complying with any new or amended regulation published from time to time where these new or amended regulations are in conflict with these procedures. It is understood that the CAA will approve this organisation, whilst the CAA is satisfied that the procedures are being followed and work standards maintained. It is further understood that the CAA reserves the right to suspend, limit or revoke the Part M Subpart F approval of the organisation if CAA has evidence that procedures are not followed or standards not upheld

Signed............................................................. Dated............................... Accountable Manager and ............................. (quote position) ............................................. For and on behalf of.................................... (quote organisation's name) ......................... NOTES:- (not for inclusion in the Manual)

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1. 2.

Any modification to the statement must not alter its intent. Whenever the Accountable Manager is changed it is important that the new Accountable Manager signs the statement at the earliest opportunity as part of his/her acceptance by the CAA . DESCRIPTION ORGANISATIONS SCOPE OF WORK M.A.603 Suggested subject headings Aircraft Maintenance/Aircraft types/Helicopter Types/Engines fitted Type of check, e.g.: 100 hour or annual Complex Tasks Appendix VII Embodiment of modifications / changes Engine Maintenance/Types Component Maintenance Specialised Services, such as NDT Issue of Flight Release Certificates. Additional Significant Activities Fabrication of parts iaw AMC M.A.603 (c) Off site maintenance

PART 2 2.1

NOTES:- (not for inclusion in the Manual) 1. 2. This paragraph must show the range of work carried out at each approved site within the scope of each approval rating shown in the "Schedule of Approval The degree of definition required is set somewhere between the very broad definition given in the Schedule of Approval and the fine detail, which one would expect to see in a "Capability List".

For example:Schedule of Approval -- Rating "C5" -- Electrical Power. Scope of Work -- Engine Driven Generators -- not exceeding. 9kw dc. Capability List -- Lucas Aerospace -- Part No. .................... Schedule of Approval -- A2 Cessna piston engine Singles Scope of Work -- Up to and including 150 hour checks and limited structural repairs Schedule of Approval -- B2 Lycoming engines Scope of Work -- IO.200 series overhaul

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2.2

GENERAL PRESENTATION OF THE ORGANISATION Suggested Subject Headings Structure of company Legal name / entity Brief description of company activities If company is trading as A.N other company.

o Under this Part M Subpart F approval the company is approved to: Maintain any aircraft and/or component for which it is approved at the locations specified in the approval certificate and this manual, and; Maintain any aircraft and/or component for which it is approved at any other location subject to such maintenance being only necessary to rectify a defect, and; Arrange for specialised services to be carried out by an appropriately qualified organisation and under the control of this organisation in accordance with procedures described in its Maintenance Organisation Manual. Issue Certificates of Release to Service on completion of maintenance. 2.3 MANAGEMENT PERSONNEL Accountable Manager ......................(Nominated Position) ................ Chief Engineer ..................................(Nominated Position) ................ Workshops Manager / Supervisor ..................................................................... Senior Managers

NOTES:- (not for inclusion in the Manual) 1. This list comprises the minimum Senior Personnel in a medium to large organisation, for which the CAA would require an EASA Form 4 to be completed. DUTIES AND RESPONSIBILITIES OF MANAGEMENT PERSONNEL 2.3.1.1. ACCOUNTABLE MANAGER The Accountable Manager is responsible for ensuring that maintenance carried out by the approved organisation meets the standards required by Part M. He/she is responsible for ensuring that the necessary finance, manpower resources and facilities are available to enable the company to perform the maintenance to which it is committed for contracted operators, and any additional work which may be undertaken. He/she is responsible for ensuring that any charges are paid, as prescribed by EASA or CAA in respect of Part M Subpart F approval. He/she is responsible for nominating the person for monitoring of the 0rganisation procedures, unless this is carried out by internal organisational review. M.A.616 He/she is responsible for ensuring the competence of all

2.3.1

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personnel is established & responsibilities. M.A. 606 / 607. NOTES:- (not for inclusion in the Manual ) 1.

appropriate

to

their

Any additional duties and responsibilities within the organisation may be added provided they do not conflict with those above.

2. The organisation should decide who will be responsible for liaising and negotiating with EASA/CAA and show this in his/her terms of reference. 2.3.1.2 CHIEF ENGINEER 1. The Chief Engineer is responsible for ensuring that the organisation has: facilities appropriate to the planned work M.A.605 office accommodation appropriate to the management of the planned work a working environment appropriate to the tasks being undertaken storage facilities for parts, tools, equipment and materials M.A.605 sufficient competent personnel to plan, perform, supervise, inspect and certify the work being performed M.A.606 tools, equipment and materials to perform the planned tasks all necessary maintenance data as required by M.A.609 for notifying the Accountable Manager whenever deficiencies emerge which require his attention in respect of finance, resources or the acceptability of maintenance standards M.O.R responsibility, M.A.202

2.

The Chief Engineer ensures that maintenance procedures are established and published within the organisation, to achieve good maintenance practices and compliance with EASA/CAA requirements, and for establishing a system for the organisation to ensure that work is accomplished to the highest standards of airworthiness and workmanship. The Chief Engineer is responsible for ensuring that all maintenance is correctly certified and that records of maintenance carried out are retained safely and securely for the statutory period. Unless previously reported by the Owner/Operator, the Chief Engineer is responsible for reporting to the manufacturer and to the EASA/CAA any condition of the aircraft (or a component), which could hazard safety.M.A.202

3.

NOTES:- (not for inclusion in the Manual ) 1. Any additional duties and responsibilities may be added provided that they do not conflict with those of the other management personnel.

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2. Alternatively some of the above duties may be allocated to other management personnel, e.g. item 3 might be allocated to the Aircraft and /or Workshops Manager. 3. In a very small organisation the / Chief Engineer may adopt all of the above responsibilities.

2.3.1.3.

SENIOR ENGINEER, (AND / OR) LICENCED ENGINEER The Senior Engineer is responsible for: the satisfactory completion and certification of all work required by contracted operators / customers, in accordance with the work specification. ensuring that the organisation's procedures and standards are complied with when carrying out maintenance. ensuring that the quality of workmanship in the final product is to a standard acceptable to the organisation and EASA/CAA. ensuring the competence of all personnel engaged in maintenance by establishing a programme of training and continuation training using:internal and external sources. on-the-job instruction and evaluation. Competence evaluation as necessary In accordance with M.A.606 & M.A.607 keeping a record of all training and experience of maintenance-related personnel. ensuring that all work orders are correctly detailed and that the requirements of the contract / order are fulfilled in respect of release requirements. responding to non-compliance with requirements in the area of activity for which he/she is responsible, which arise from independent organisational reviews

NOTES :- (not for inclusion in the Manual) 1. Any additional duties and responsibilities may be added provided they do not conflict with those of other management personnel. The combined Duties and Responsibilities of managers should illustrate the composition of the organisational review in the particular organisation by making it clear how standards are set and controlled. M.A.604 (a) (4)

2.

2.4

ORGANISATION CHART(S)

Organisation Chart to be included here

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2.5

LIST OF CERTIFYING STAFF

M.A 604 (a) (5)

Aircraft Certifying Staff Cat B1 Technicians i.e. A JONES Part 66 Licence No, Types and Scope UK.M.F.0001/2 (plus specimen signature) Cat B2 Technicians i.e.J BLOGGS Part 66 Licence No, Type and Scope UK.M.F.0001/3 (plus specimen signature) Component Certifying Staff (EASA Form 1) i.e. A N Other (plus specimen signature) Specialised tasks i.e. sheet metal / structural repairs i.e. O Other (plus specimen signature)

NOTES:- (not for inclusion in the Manual) 1. EASA Form 1 will only be relevant if the organisation holds an approval with a Rating in group "B" "Cora D, i.e. for component maintenance. If the release is "internal", to an aircraft being maintained by the organisation under its "A" Rating approval, the work could be certified with a CRS and an EASA Form 1 is not necessary Also a EASA Form 1 may be issued iaw AMC M.A. 613(a) 2. Certifying staff must be identified by licence number and specimen signature within Para 2.5, Then they may be deemed authorised staff. Staff issuing EASA Form 1 may also be included in this section 2.6 PERSONNEL M.A.606

Aircraft Maintenance / Component Maintenance Engineering Administration Numbers, qualifications and experience

CONTRACTED SERVICES 2.7 Full-time On-demand Specialised Activities, such as weighing or NDT Avionics, if applicable M.A.605

FACILITIES

Maintenance facilities

-- Hangar accommodation Specialised workshops Environmental provisions Office accommodation for:- Planning / Library technical reference area, etc. - Storage. Maintenance facilities as appropriate see above. Component maintenance facilities Hangar Plan

In the event of an aircraft being unserviceable away from the main base, then

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manpower resources may be sent together with the necessary tooling, manuals and equipment to the aircraft location and carry out any necessary repairs in order to allow the aircraft to return. In the event of this not being practical or possible then the procedures of paragraph 3.4 will be followed. NOTES :- (not for inclusion in the Manual) 1. This section should describe the facility, in some detail, at which the organisation intends to carry out maintenance, thereby building up a picture of what the CAA is being asked to approve. Refer to AMC M.A.605 for details of what the organisation is expected to provide for facilities in terms of size, environmental conditions docking, storage etc. Where the accommodation is not owned by the organisation, as in the case of a hangar where access is rented or shared, proof of tenancy/access may be required. M.A.608

2. 3.

2.8

TOOLS EQUIPMENT AND MATERIALS Suggested subject headings:

identification, control, calibration of tools use of alternative tools and equipment. Inspection, and calibration of equipment. Establishment of inspection, servicing and calibration time periods and frequencies Tool control Personal (own) instrument / tool control Control & storage of tools and components M.A.609 & M.A.401

2.9

MAINTENANCE DATA

Suggested subject headings 2.10 Control of information - Technical library (information held, control, issue) Technical information amendment procedures - Manuals - Service Information (AD - SB - SIL etc.) Awareness of Technical Publications, Instructions and Service Information Maintenance documentation - (preparation from approved sources - amendment control) Interface with a subpart G approved organisation. Review and identification of amendment status of maintenance instructions Distribution of airworthiness data - access by maintenance personnel Control of customer supplied maintenance data Instructions for continued airworthiness issued by STC holders, or any organisation publishing data IAW part 21. Procedure for use of web-based airworthiness information.

INTERFACE PROCEDURES WITH A CONTINUING AIRWORTHINESS MANAGEMENT ORGANISATION M.A.610 (if applicable) Suggested subject headings Procedures with a continuing airworthiness management organisation, (CAMO) where Airworthiness Review is Contracted-out. Workpack generation. Details of any agreements between the maintenance organisation, and the CAMO.

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 2.11

Exchange of continued airworthiness data between organisations Review of workpack after completion of maintenance time periods Feedback to CAMO post completion M.A.201 (e)

INTERFACE PROCEDURES WITH THE AIRCRAFT OWNERS M.A.610 (if applicable) Suggested subject headings

Details of any agreements between the maintenance organisation, and the owner. Workpack specification / work order Provision of technical / maintenance data Acceptance / release of aircraft, and details of any incomplete maintenance

PART 3 3.1

GENERAL PROCEDURES M.A.616

ORGANISATIONAL REVIEW

Suggested subject headings Purpose of the organisational reviews Company Review Policy - Annual Review of Maintenance Procedures - Review programme - Adequate and satisfactory facilities - Compliance with M.A. 616, Part M Review Check list Review of suppliers Review report feedback system to Acc Mgr Corrective action and timescale if necessary - remedial action Management responsibilities for reviews, corrective action and follow-up Forms to be used M.A.606(e)

3.2

TRAINING AMC

Suggested subject headings: 3.3 Experience, training and competence requirements Examination, test and assessment procedures Recurrent training programme and procedures refer to part 66. List of qualifications and record for each staff member Post-holders knowledge and understanding of Part M. (M.A. 606) M.A.606

CONTRACTING

Suggested subject headings Contract Personnel Requirements Accountability of the contracted staff Competence assessment Contractual arrangements Review of workloads Specialised task personnel List of contractors

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3.4

ONE TIME AUTHORISATIONS Suggested subject headings

M.A.607(b)

Unforeseen Circumstances Qualifications of certifying staff Nominated person authorised to issue one off authorisation. Register off one time Authorisations Reporting to the CAA and time scales

3.5

AUTHORISATION SYSTEM: L.A.E, PILOT, & MECHANIC.(AIRCRAFT and COMPONENTS) Suggested subject headings

Basis and scope of authorisation: Engineers Licence Nomination in Maintenance Organisation Manual Ref MOM 2.5 Demonstrate competence and recency M.A.606 & M.A.607 Validity and Scope of authorisation to align with licence Pilot / Owner maintenance authorisation - assessment of qualifications and competence AMC M.A.803 Pilot authorisation scope of work part M App Appendix VII Organisation shall ensure that all certifying staff are involved in at least six months of actual relevant aircraft or component maintenance in any consecutive two year period Component release staff to demonstrate and record competence PART 4 WORKING PROCEDURES

4.1 WORK ORDER ACCEPTANCE M.A.610 Suggested subject headings 4.2 Clarification of the customer work order scope (to be clear and unambiguous) MOs own / Customer supplied / or Subpart G approved organisation data to be used in the maintenance process

PREPARATION AND ISSUE OF WORK PACKAGE M.A.610 Suggested subject headings Worksheets for non-routine tasks Assembly of work packages for issue to maintenance activity Worksheet / work card completion - Maintenance sign-off Assembly of completed work package for certification Recording of test results and dimensions Control and use of externally supplied work card / worksheets Contracted record keeping - specific operators / owners Specimen signatures for identification purposes Provision for inclusion of SBs/ADs.

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4.4

EXECUTION (IMPLEMENTATION PROCEDURES) Suggested subject headings

Persons/functions involved and respective rol Documentation Used (Workpackage and Workcards) Copy of Forms and Procedures for their use and distribution Use of Workcards or manufacturers documentation Procedures for accepting components from stores inc eligibility check Procedures for returning unserviceable components to stores 4.5 RELEASE TO SERVICE CERTIFYING STAFF Suggested subject headings

Authorised certifying staff functions and responsibilities 4.6 RELEASE TO SERVICE - SUPERVISION Detailed description of the system used to ensure that all maintenance tasks, applicable to the work requested of the approved maintenance organisation, have been completed as required. 4.7 Supervision content Copy of forms and procedure for their use and distribution Control of the work package

RELEASE TO SERVICE - CERTIFICATE OF RELEASE TO SERVICE M.A. 801/802 Suggested subject headings: Procedure for signing the CRS (including preliminary actions) Certificate of release to service wording and standardised form Completion of the aircraft continuing airworthiness record system Completion of EASA Form 1 Incomplete maintenance Check flight authorisation Copy of CRS and EASA form 1 Retention of CRS M.A.614

4.8

RECORDS

Suggested subject headings: System for control, storage, security and retrieval of records (paper or computer based) Control of access to records - (paper and / or computer based records) Record-keeping systems - (essential records) Provision of records (CRS) to or from subpart G organisation Retention of records (periods - methods and security) M.A.614 (c)/Three years Recording of details of work carried out M.A 614(a)

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4.9

SPECIAL PROCEDURES Suggested subject headings Aircraft weighing Painting Control of subcontractors (if applicable) Re-certification of parts not having an EASA form 1 Fabrication of parts Control of special processes, such as welding engine module replacements airframe repairs NDT Disposal of unsalvageable components

SUBCONTRACTING OF TASKS Acceptance of specialist maintenance services, such as (but not limited to) NDT, surface treatment, heat treatment, welding, fabrication of specified parts for minor repairs and modifications without the need for Subpart F approval for those tasks. The organisation providing such services is deemed acceptable by being included in this manual, and has been investigated prior to inclusion as to its capability to perform the tasks. The organisation(s) will be listed below, and details of its qualifications and the control procedures applied will be attached as an appendix to this manual. The certificate of release will be issued in accordance with para 4.7, and may be issued at either the sub-contractor or at this organisations facilities. 4.10 OCCURRENCE REPORTING M.A.202 Suggested subject headings: 4.11 Methods of Reporting to CAA Manufacturer Owner Persons Responsible for Reporting Time scales for reporting Format / information of reports CAP382 form CA1673

MANAGEMENT OF INDIRECT APPROVAL OF MOM AMENDMENTS Procedure for self-approval of minor amendments (requires prior acceptance by CAA)

4.12

INDEPENDENT INSPECTIONS Part M.A.402(a) Suggested subject headings Anticipation during workpack preparation Incorporation of inspections when disturbing critical systems Qualification of second signature staff

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Part 5 APPENDICES 5.1 Sample of document forms used

5.2 List of Subcontractors (when permitted following amendment to the regulation M.A.615) 5.3 5.4 List of maintenance locations List of Part 145 or M.A.Subpart F organisations

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