PR VIDERS COUNCIL

37th Annual Convention & Expo

Marriott Copley Place Hotel Wednesday, Nov. 28, 2012
Celebrate our dedicated workforce Learn new skills and network Dialogue with state officials Visit our expo vendors to save time and money Applaud caring interests in our state

Drew Dudley
Founder, Nuance Leadership Keynote

Jonathan Elias
Anchor, WBZ-TV News Awards Host

Platinum Sponsor

Your Day at a Glance

8:00 am 9:00 am Registration and Continental Breakfast Expo Opens Welcome Michael Weekes, President/CEO Providers Council Keynote Speaker Drew Dudley, Founder Nuance Leadership 10:15 am Awards of Excellence Ceremony Sheri McCann, Board Chair Providers Council 2:30 pm 11:00 am 12:30 pm Morning Workshops Luncheon 4:00 pm 1:30 pm Peer Provider Awards Ceremony Hosted by Jonathan Elias, Anchor WBZ-TV News Afternoon Workshops Presentation of the Chairs Award and Reception Hosted by Sheri McCann

9:15 am

Keynote Speaker
Drew Dudley
Drew Dudley is the founder and chief catalyst of Nuance Leadership, Inc. In this role, he works with dozens of universities, colleges, high schools, charities ad other organizations around the world to empower young people to increase their leadership capacity. He has shared the stage with some of the world's most dynamic speakers, high-profile musicians and athletes and even with a winner of the Nobel Peace Prize. Dudley, the former director of one of Canada's largest university leadership development programs, has helped raise over $3 million as the founder or chair of several organizations. This includes a record-breaking term as the National Chair of Canadas largest student fundraiser Shinerama: Students Fighting Cystic Fibrosis which mobilizes 35,000 students at 60 colleges and universities to raise a million dollars annually to support the work of Cystic Fibrosis Canada. He has been invited to speak three times at the prestigious TEDx series of conferences and will soon be releasing his first book. He has spoken about living his life with bipolar disorder and how he eventually reached out for help.

Peer Provider Award Host

Jonathan Elias
For more than a quarter century Jonathan Elias has been an award winning journalist. He anchors WBZTV News at 5PM and 11PM with co-anchor Lisa Hughes on WBZ-TV, and he anchors the WBZ-TV News at 10PM with co-anchor Kate Merrill on WBZTVs sister-station myTV38 (WSBK-TV). Since joining the team in 2007, he has won eight Emmy awards including Best Anchor and Best Reporter three times. In addition to his work with local charities, Elias is involved with the U.S. Military. He serves as the Honorary Commander of Hanscom Air Force Base, and also teaches once a year at the U.S. Army War College in Carlisle, Pennsylvania. In all, Jonathan has won 2 Peabody Awards, 16 Emmys and more than 15 Associated Press Awards. Jonathan has a B.A. in history from California State University at Northridge. He enjoys golf, martial arts, weightlifting, rock climbing, and target shooting. Now and then he likes to play the piano or pick his banjo.

Morning Workshops
1. Preparing for Payment Reform and Person-Directed Care
Dr. Bruce Bird, CEO, Vinfen Corporation Dr. David Jordan, CEO, Seven Hills Foundation Significant changes in the human services system in Massachusetts will occur as a result of healthcare payment reform and person-directed care. Come learn about these changes, preliminary recommendations for organizational self-assessments and options for internal organizational responses and collaborative relations. The Councils 2012 report on Trends in the Human Services Landscape will also be discussed.

6. Supporting Persons with Developmental Disabilities and Dementia

Robin Farrago, Occupational Therapist, American Training, Inc. Julie Herget, Behaviorist, American Training, Inc. With increased life expectancy among people with developmental disabilities, the prevalence of dementia in this population is growing, especially for people with Down Syndrome. Participants learn more about how dementia impacts the lives of people they support and strategies for supporting people with this condition.

12. Criminal Issues in the Human Services Workplace

Catherine Reuben, Attorney, Hirsch Roberts Weinstein LLP Andrea Kramer, Attorney, Hirsch Roberts Weinstein LLP Join a practical discussion of criminal law issues that commonly face human service employers. Learn about CORI reform, when a criminal record disqualifies a job candidate, actions to take if an employee is arrested, and how to investigate theft, violence and misconduct.

2. Practical Collaboration Options for Nonprofits

Thomas McLaughlin, President, McLaughlin and Associates This highly interactive workshop will feature an in-depth examination of nonprofit collaboration options. We will begin by focusing on attendees specific questions about any aspect of collaboration. We will offer practical frameworks that you can use to design an effective collaboration with another organization. This workshop will provide attendees with a practical look at this fastgrowing trend in the human service field.

7. Creating Communication Accessible Programs and Services

Jonathan ODell, Assistive Technology Manager / Training Specialist, MCDHH There are over 600,000 people with hearing loss in Massachusetts. Many of them are customers of state, public and private human service agencies. Learn how to self-evaluate your program, identify gaps and implement solutions to provide comprehensive communication access to your clients and consumers using technology.

13. Multitasking & Information Overload

Gregory Enos, Managing Principal, Time Communications Associates This program will focus on multitasking in today's workplace, current brain research and realistic approaches to effectively accomplishing practical goals. Participants will learn about misconceptions about how much work can really be accomplished, the difference between multitasking and switchtasking, key findings of brain research on multitasking, what true information overload is and realistic techniques for dealing with multitasking and information overload.

8. Moving Your Fund Development Program to the Next Level

Robin Cabral, Principal, Development Consulting Solutions The challenge: to realign fundraising from one special event to a professional class department with a focus on individual and major gifts. Through an example of how one organization has made this shift, participants will learn about running a fund development program including planning, assessing staff skills, realigning staffing, budgeting, and shifting organizational culture.

14. Competency-Based Employment Interviewing

Jeffrey Berman, Consultant, ESC of New England An employment interviewer needs to understand how to elicit behavioral examples during an interview and how to avoid the most common interview errors. Since employment procedures are regulated by equal employment opportunity laws, the interviewer must know what questions to ask and which to avoid.

3. Chat with the Commissioners: Disability & Community Services

Charles Carr, Commissioner, MRC Elin Howe, Commissioner, DDS Janet LaBreck, Commissioner, MCB Heidi Reed, Commissioner, MCDHH

9. Building a Culture of Worker Safety

Skip Stuck, Executive Director, Family Continuity Human services, like all helping professions, require a competent and confident workforce, to which the personal safety of staff is critical. It cant be assured by training alone. Participants will learn the components of a safer culture, how to focus on culture change, and the importance of organizational commitment to safety.

4. How to Write a WRAP

Sarah Selkovits, Director of Recovery, Bay Cove Human Services Charlotte Hett, Peer Specialist, Bay Cove Human Services This workshop will discuss the evidence-based practice of Wellness Recovery Action Plan (WRAP). Presenters will share how we use our WRAP to deal with symptoms of illness or provide our supporters with a disability plan. The workshop will focus on nine components of WRAP and the way plans are created through sharing.

15. Interrupting Racism in the Workplace

Debora Bloom, President, Debora Bloom Associates Barbara Holland, President & Founder, Break Through Partners Become better prepared to deal with racist language and behavior in your agency by building greater understanding of racism and white privilege. This session will provide perspectives and tools to increase your confidence and comfort level in addressing racist incidents. The result can be enhanced quality of service for your multi-cultural client populations and improved relations among staff.

10. Top 10 Governance Changes in 2012

Richard Allen, Partner, Casner & Edwards, LLP Robert Cowden, Partner, Casner & Edwards, LLP James Mecone, Partner, CBIZ Tofias / Mayer Hoffman McCann P.C. This workshop, geared to senior managers, will review the top 10 developments impacting human service providers for 2012, including executive and director compensation, state audits, Form 990 reporting, Ch. 257 updates and accounting issues on the horizon.

5. National Standards Project 2.0 for Autism Treatment

Hanna Rue, Director of Evidence-based Practice, The National Autism Center This workshop will provide professionals with information regarding evidence-based practices for adults and children with an autism spectrum disorder. The National Standards Project 2.0 provides the most up-to-date information regarding scientifically supported treatments and strategies for individuals with an autism spectrum disorder across the lifespan. Attendees will learn about the importance of evidencebased practices, the science behind the treatment of autism, and building capacity.

16. Successful Wellness Initiatives

Susannah Locketti, Aquatics & Wellness/Nutrition Coordinator, New England Village Kim Lowman, Adaptive Fitness Coordinator, New England Village Come learn about implementing strong systems of agency accountability within health and wellness initiatives that lead to positive outcomes. This workshop highlights multiple case studies of clients and staff who significantly improved their health and skill sets as a direct result of stronger systems of agency accountability. Topics include fitness program start-ups, standardizing healthy meal planning and acquiring staff buy-in.

11. EHR Implementation

Dan Scarfman, VP Information Solutions, Baird Assoc. Vic DiGravio, President/CEO, Association for Behavioral Healthcare Manu Tandon, Chief Information Officer, EOHHS Kristina Boldebuck, NFI Electronic Health Record systems are the most expensive, transforming software purchase most providers will ever make. Learn all about whats mandated and whats not, technology options, cost and financing options, implementation timelines and more.

Afternoon Workshops
17. Laying the Groundwork for The Caring Force
Kevin Gilnack, Campaign Manager, The Caring Force Michael Moloney, President and CEO, HMEA Other Special Guests The Caring Force is Massachusetts exciting grassroots advocacy initiative that supports human services and has grown exponentially in its first year. Come find out how The Caring Force is empowering human service workers and program participants to fight for their interests and learn how you, your colleagues and your agency can build political power for yourself and the entire sector.

22. Addressing Problem Gambling

Jim Wuelfing, Director of Prevention and Recovery, Mass. Council on Compulsive Gambling Victor Ortiz, Intervention and Treatment Director, Mass. Council on Compulsive Gambling Many people in recovery from addictions find themselves gravitating toward gambling and even problem gambling. With expanded gambling on the horizon in Massachusetts, there will be more opportunity to develop problem gambling issues. Those that serve people with addiction and mental health issues need to be able to describe gambling disorder, screen for the disorder and refer to effective treatment and recovery support services.

27. Transforming Conflicts into Conversations

Claudette Rowley, President, MetaVoice Coaching & Consulting Are you looking for a blueprint for resolving organizational conflict and training your employees to manage conflict in constructive ways? Want to learn how to use disputes to strengthen your organization? During this workshop, learn about varying conflict styles, the role of emotion in conflict, a four-step conflict resolution process, and practice mediation skills.

28. Promoting a Culture of Safety and Risk Managers

Darlene LaBaire-Dugay, Sr. HR Generalist, Seven Hills Foundation Erin Delussey, Training Associate, Seven Hills Foundation This will be an interactive presentation on workplace safety, risk management and workers compensation. Areas of knowledge will include how to be proactive in preventing workplace injury, using data to decide which safety issues to look at, and tips for the development of a successful safety program.

18. Building a Social Enterprise

Deirdre Hunter, Division Director of Disability Services, Justice Resource Institute Susan Miskell, Business Development & Operations Manager, Pine Street Inn Susan Moody, Day Service Director, Justice Resource Institute Roger Wellington, Director, iCater Enterprises Nonprofit organizations can generate unrestricted income by leveraging a particular expertise. iCater, a social enterprise of Pine Street Inn, offers two lines of high quality, nutritious and delicious food. JRI operates Full Circle Arts, a social enterprise retail store featuring up-cycled goods made by people with developmental disabilities, and previously operated a cafe and catering business, The Lunch Express. This workshop will describe the process of launching a social enterprise and the benefits.

23. The Spotlight Model

Kelly Challen, Program Director, Northeast Arc The Spotlight Model is a relational and drama-based approach to social skills development for individuals with developmental disabilities. It is based on the premise that drama and improv support development of core social pragmatic skills in a fun environment. Come learn relational strategies for building alliances with clients, how drama can support experiential social learning, and methods for incorporating client interests.

24. Communicating in the Multigenerational Workplace

John Poirier, President, Poirer & Associates, Inc. For the first time, there are four generations in the workforce. Add clients/customers to this mix and it is easy to appreciate the increased challenges of communicating at work. Attend this workshop to increase your awareness of generational preferences in communication style and method, expand your adaptability to different preferences, and increase your effectiveness with all people in the workplace.

29. Basic Project Management Skills

Casey Hall, President, Casey Hall Training Associates Every day, were judged by our ability to manage projects, priorities and deadlines. This workshop will provide an overview of successful strategies and best practices for effective project management. Learn the phases and process of project management, how to develop a project plan and tools to improve outcomes.

19. Chat with the Commissioners: Children, Youth & Family

Angelo McClain, Commissioner, DCF Sheri Killins, Commissioner, EEC Edward Dolan, Commissioner, DYS Daniel Curley, Commissioner, DTA Gail Garinger, Child Advocate, Office of the Child Advocate

30. Asian Healthcare to Restore Vitality

Elizabeth Sommers, Director of Research & Education, Pathways to Wellness Edie Snow, Shiatsu Therapist, Pathways to Wellness Experience and learn stress reduction techniques that can be used at work or home. Integrating breathing, acupressure massage, and advice based on traditional Asian medicine, you can learn self-help techniques to enhance your health and well being.

25. Making Your Fundraising Event a Financial Success

Cindy Rowe, Principal, Rowe Resources Are you wondering about the future of your organization's special event, whether it can still be successful in the current environment? This workshop explores techniques that will make your event a positive experience for everyone involved. Learn how to ensure your fundraising event is set up so that your board, volunteers and staff are all working together for success. Find out the steps to meet your financial goals and bring in new supporters.

20. Chat with the Secretaries and Commissioners: Disability & Community Services
Marcia Fowler, Commissioner, DMH TBD, Department of Public Health Ann Hartstein, Secretary, Elder Affairs Coleman Nee, Secretary, Veterans Services

31. Laughter: The New Bottom Line

Trevor Smith, Human Potential Coach, Laugh For No Reason Laughter Therapy is a health promotion method that uses laughter without comedy to help free people from daily stress. Learn techniques for self-care and personal stress management and apply therapeutic strategies to work with clients and to utilize laughter as a tool to build effective and professional relationships in the workplace.

21. DBT: Sports in Behavioral Treatment of Youth

Rebekah Conway Roulier, General Manager, Doc Wayne Athletic League Nikki Valila, Sexual Exploitation Coordinator, Youth Villages-Germaine Lawrence Campus The workshop will cover the use of sports in the group therapy setting to increase self-esteem, self-concept, social awareness and to improve overall effective emotion management. Techniques from Doc Waynes sport-based do the good curriculum will be taught.

26. A Healthcare Revolution in your Pocket

Jacob Buckley-Fortin, CEO, eHana LLC This workshop will provide a broad survey of cuttingedge mobile health technology, using the growth of smartphones and tablets as a lens to examine broader trends in delivery of care and tracking of health data. Participants will learn how consumers are tracking and using their own health information, about the emerging class of health tracking gadgets, and how providers can improve patient engagement and participation using these new tools.

32. The Importance of Being Happy

Pamela MacLeod-Lima, Executive Director, The Womens Center As a direct care professional, you constantly give to clients time, attention, compassion and caring support. What do you do when you have given your all? Don't let compassion fatigue turn to burnout. Learn self-care through building an optimistic outlook that will see you through your toughest days and your most challenging clients!

 INFORMATION
Where Boston Marriott Copley Place 110 Huntington Avenue, Boston, MA 02116 617.236.5800 www.marriott.com The hotel is wheelchair accessible. Wednesday, November 28, 2012 8 a.m. 9 a.m. | Registration 8 a.m. 4 p.m. | Expo 9 a.m. 5 p.m. | Convention Council Members, $110 | Non-Members, $165 (Until 10/26) Council Members, $125 | Non-Members, $190 (After 10/26) Registration fee includes access to: Keynote Workshops Expo Continental Breakfast Lunch Reception Program Book Materials CEUs for Social Workers, Licensed Mental Health Counselors, Alcohol & Drug Counselors have been applied for. Call the Marriott Copley Place at 800.228.9290 for reservations. Request the Providers Council Room Block.

DIRECTIONS
From the North Take Route 93 South to Exit 20 B-A toward MassPike/I-90 W. Follow signs for Albany Street and merge onto Albany Street. After nearly half a mile, turn right onto East Berkeley Street. After nearly half a mile, turn left onto Tremont Street. After nearly half a mile, turn right onto West Newton Street. After nearly half a mile, turn right onto Huntington Avenue / Avenue of the Arts / Rt. 9. The hotel is on the right. From the South Take Route 93 North to Exit 16 (Southampton St. toward Andrew Square). Take a left at the bottom of the off-ramp onto Southampton Street. Continue more than a mile and a half, as Southampton becomes Massachusetts Avenue. Turn right at Huntington Avenue/ Avenue of the Arts / Rt. 9. The hotel is almost half a mile down the street on the right. From the West Take I-90 East (Massachusetts Turnpike) to Exit 22 (Prudential Center/Copley Square). Take the left exit lane. Once above ground on Huntington Avenue, at the first set of lights, make a U-turn at West Newton Street and go back on the Huntington Avenue / Avenue of the Arts Rt. 9. The hotel is on right. Parking Parking is available at the Marriott Copley Place garage. Special rates are available; cars in by 9 a.m. and out by 6 p.m. may park for only $20. Parking is limited, so please plan to arrive early to ensure you receive a space. MBTA Take the Green Line (E Line) to the Prudential Center Stop. To park and ride, drive on Route 128 to the Grove Street Exit, and park at the Riverside T Station. Take the Green line from Riverside (D line) into Park Street Station and switch to the E-line for the Prudential Center stop. After you exit the subway level, the Marriott Hotel will be across the street on your left. Riders may also take the Orange Line or Commuter Rail to Back Bay Station or the Green Line to Copley Station which are in close proximity to the conference site.

When

Registration

CEUs

Accommodations

REGISTRATION FORM

Early-bird registration available until Wednesday, October 31! Early-bird registrants will be entered in a drawing to win a free night at the Boston Marriott Copley Place Hotel. Standard registration will be available until Friday, November 16!
For our group registration form or to register online, visit www.providers.org/pages/convention.

Mail Registration Form and Payment to: Massachusetts Council of Human Service Providers, Inc., 88 Broad St., 5th Floor, Boston, Massachusetts 02110 Voice: 617.428.3637 Fax: 617.428.1533 info@providers.org www.providers.org

Additional Discount Information! Receive 10 % off your total if you register 10-19 people Receive 20% off your total if you register 20+ people

Early-bird registration Standard registration

REGISTRANTS NAME REGISTRANTS TITLE AGENCY ADDRESS CITY PHONE

(On or Before 10/31) (After 10/31):

Council Member $110 Council Member $125

Non-Member $165 Non-Member $190

STATE EMAIL

ZIP

I would like information from the convention partners about:

Please indicate workshop selection numbers select one for each session. Morning (1 16)___________ Afternoon (17 32 )___________

Human service partners & state Staffing solutions Marketing or fundraising

agencies Educational opportunities Financial or management consulting

Technology for program or office

needs Furniture and supplies for office & program needs

Please select the type of CEUs would you wish to receive (if any):

Social Work CEUs

LADC ________ Your license number

Licensed Mental Health Counselor CEUs

Vehicles, utilities and other facility

needs I would like a vegetarian lunch I need the following reasonable accommodations (e.g. sign language interpreter) ______________________________________________________________________________

METHOD OF PAYMENT

Non-refundable check enclosed made payable to: Massachusetts Council of Human Service Providers, Inc. MasterCard Visa
CARD ACCOUNT NUMBER & EXPIRATION DATE NAME AS IT APPEARS ON CARD CARDHOLDERS SIGNATURE

PR VIDERS COUNCIL
Massachusetts Council of Human Service Providers, Inc. 88 Broad Street Fifth Floor Boston Massachusetts 02110
info@providers.org www.providers.org

PRSRT STD U.S. POSTAGE PAID BOSTON, MA Permit No. 10185

37th Annual Convention and Expo

Caring It Forward

Workshop tracks for all staff!

Clinical Programs Track
Chat with the Commissioners: Disability & Community Services How to Write a WRAP National Standards Project 2.0 for Autism Treatment Supporting Persons with Developmental Disabilities & Dementia Successful Wellness Initiatives Chat with the Commissioners: Children, Youth & Family Chat with the Commissioners: Health Services, Elder Affairs & Veterans Services 21 DBT: Sports in Behavioral Health Treatment of Youth 22 Addressing Problem Gambling 23 The Spotlight Model
3 4 5 6 16 19 20

Finance & Development Track

8 Moving Your Fund Development Program to the Next Level 25 Making Your Fundraising Event a Financial Success

Human Resources Track

12 13 14 27

Criminal Issues in the Human Services Workplace Multitasking & Information Overload Competency-Based Employment Interviewing Transforming Conflicts into Conversations

Management Track
7 11 15 24 28

Executive Track
1 2 9 10 17 18 26

Preparing for Payment Reform & Person-Directed Care Practical Collaboration Options for Nonprofits Building a Culture of Worker Safety Top 10 Governance Changes in 2012 Laying the Groundwork for The Caring Force Building a Social Enterprise A Healthcare Revolution in Your Pocket

Creating Communication Accessible Programs & Services Electronic Health Record Implementation Interrupting Racism in the Workplace Communicating in the Multigenerational Workplace Promoting a Culture of Safety and Risk Managers

Personal Growth & Wellness Track

29 30 31 32

Basic Project Management Skills Asian Healthcare to Restore Vitality Laughter: The New Bottom Line The Importance of Being Happy

For more information on these workshops, please see full descriptions inside the brochure or at http://www.providers.org/pages/convention.