M.B.A.

DEGREE EXAMINATION, JANUARY 2010 First Semester BA 9205 COMMUNICATION SKILLS (Regulations 2009) Time: Three hours 100 marks Answer ALL Questions. PART A (10 2 = 20 Marks) 1. What is SWOT analysis? 2. What is noise? 3. What is world view? 4. Mention the role of personal appearance. 5. What is empathetic listening? 6. List the different types of audience. 7. What are the seven Cs of business writing? 8. What is an agenda? 9. What is an abstract? 10. Why is it necessary to define terms used in a report or a proposal? PART B (5 16 = 80 Marks) 11. (a) Explain the communication process with reference to the business context. Or (b) Discuss the formal and informal communication channels in an organization. 12. (a) Illustrate the problems in intercultural communication. Explain. Or (b) Why is it important to understand non-verbal communication? Explain. 13. (a) What is the presentation skills required for a manager? List and describe them. Or (b) How will you conduct a meeting effectively? Discuss. 14. (a) Assume that you attended a meeting to discuss the genuine complaints from your customers convened by your General Manager (Customer Relations). Write the minutes of the meeting with relevant details. Or (b) Write a letter of application for the post of Assistant Manager in a construction company. Attach a separate rsum. 15. (a) Draft a project proposal to a funding agency for carrying out a study on the effect of global warming on your town? Think of relevant details and present. Maximum:

Or (b) Assume that you are the Deputy Manager looking after home loans of your bank. Write a report to your Managing Director about the outcome of various schemes introduced to attract customers interested in home loans. Use a table or chart appropriately.

M.B.A. DEGREE EXAMINATION, JUNE 2010 First Semester BA 9205 COMMUNICATION SKILLS (Regulation 2009) Time : Three hours Maximum : 100 Marks Answer ALL Questions PART A (10 2 = 20 Marks) 1. What is Johari Window? 2. Explain Transactional Analysis. 3. How do postures and gestures aid non-verbal communication? 4. How do beliefs and customs, influences communication? 5. What are paralinguistic features? How do they help oral communication? 6. Briefly describe the various types of listening. 7. Why is it important to prepare the "minutes" of a meeting? 8. Distinguish between "memo" and "circular". 9. What is the purpose of writing an abstract in a report? 10. What are the different types of reports? PART B (5 16 = 80 Marks) 11. (a) Describe in detail the various barriers to communication. [Marks 16] Or (b) Give a detailed description of the systems approach to communication. [Marks 16] 12. (a) What are the problems in cross-cultural communication? How do these problems affect business communication? Explain with examples. [Marks 16] Or (b) Describe the various features of non-verbal communication. [Marks 16] 13. (a) Discuss in detail the barriers to listening. [Marks 16]

Or (b) What are the features of an effective presentation? Discuss in detail. [Marks 16] 14. (a) Your organization has recently acquired a batch of 30 computer systems with printers. Seven of the systems and three of the printers are not working properly. Write a letter of complaint to the suppliers stating the problems and requesting them to take back the faulty products and replace them with new products. [Marks 16] Or (b) Write a letter of application and resume in response to the following advertisement. Raj informatics is looking for a dynamic team manager for its Chennai office. Incumbent should be an MBA from a reputed institute and should have a minimum of two years experience working with 10-25 member teams. Send your application with your resume to the HR manager, Raj Informatics, Arignar Salai, T. Nagar, Chennai-17 [Marks 16] 15. (a) You are the marketing Manager of an Educational Software company. Your team has found out in a survey of the city engineering colleges that there is a demand for online teaching materials in all subjects in Engineering. Write a proposal for a project to develop online teaching materials to submit to the General Manager. [Marks 16] Or (b) As Manager of Malar Advertising, you have been asked to review the content of an advertisement for a brand of detergent that your company has created and which has drawn a lot of criticism for showing gender bias. Write a report to the General Manager of the firm on the objections to the content and your recommendations on how the advertisements might be changed. [Marks 16]

COMMUNICATION SKILLS JANUARY 2011.

M.B.A. DEGREE EXAMINATION, JANUARY 2011. First Semester 571105 COMMUNICATION SKILLS (Regulation 2010) Time : Three hours Maximum : 100 marks Give relevant examples, where necessary. Answer ALL questions. PART A (10 2 = 20 marks)

1. What are the functions of communication in business? 2. What are the characteristics of the child state of mind in TA? 3. How are facial expressions important for effective communication? 4. Why is it necessary to slow down the rate of speech? 5. What are the different kinds of listening? 6. How does our world view affect our communication practices? 7. What are the features of a good agenda? 8. How is it possible to establish rapport with the interviewer in a very short time? 9. What is a proposal? 10. What is the role of visuals in a report? PART B (5 16 = 80 marks) 11. (a) Explain with examples the informal channels of communication in business. Or (b) Discuss the role of interpersonal perception in improving your communication skills? 12. (a) Actions speak louder than words. Explain the statement with reference to the importance of non-verbal communication. Or (b) Explain the scenario of intercultural communication in business houses today. 13. (a) What presentation skills will you require to make a very good presentation in a business meeting? Or (b) Discuss the strategies by which you will be able to improve your fluency in communication. 14. (a) Imagine that you attended a meeting of senior managers to recommend increase in salary for all employees of your organization. Prepare the minutes of the meeting with relevant details. Or (b) Write a letter of job application for the post of General Manager in a shipping company. Give your CV separately with relevant details. 15. (a) You are the purchase manager of a large construction company. You need to track the supply and maintenance of materials and equipment you purchase for your company. Prepare a proposal for developing software for materials management in your organization for submission to the Vice-President (Operations) of your company. Or (b) You are the HR Manager of an IT company. Prepare a performance appraisal report on the employees in your company for submission to the head of your company. Posted by Muruganandham MGA at 21:15 No comments: Email ThisBlogThis!Share to TwitterShare to Facebook Labels: MBA Material

COMMUNICATION SKILLS DECEMBER 2010

M.B.A. DEGREE EXAMINATION, NOVEMBER/DECEMBER 2010 First Semester BA 9205 COMMUNICATION SKILLS (Regulation 2009) Time : Three hours Maximum : 100 Marks Answer ALL questions PART A (10 2 = 20 Marks) 1. Define communication. 2. What do you mean by SWOT? 3. What are Gestures? www.2webworld.com 4. Define non-verbal communication. 5. Define interview. 6. What do you mean by persuasion? 7. What is an Agenda? 8. What is a Business letter? 9. What do you mean by project proposal? 10. What is an abstract? PART B (5 16 = 80 Marks) 11. (a) List down the barriers in communication and suggest suitable measures to over come it. Or www.2webworld.com (b) Discuss transactional analysis in detail. 12. (a) Explain the forms and media of non-verbal communication. Or www.2webworld.com (b) Discuss the types of kinesics in detail. 13. (a) Explain the techniques of interview with illustrations. Or www.2webworld.com (b) Who is a good listener? How to be an active listener? Discuss. 14. (a) Discuss the contents of resume for the post of professor in a reputed university. Or www.2webworld.com (b) What is a circular letter? Discuss its objectives and situation under which circular letter may be sent. 15. (a) Write a detailed note on Qualities of a good Report. Or www.2webworld.com (b) Discuss the contents of a project report.