2nd International EIBURS-TAIPS Conference on: Innovation in the public sector and the development of e-services Date: April

18th-19th 2013 Venue: DESP, University of Urbino, Italy (version 1.3: 23/7/12) This is a call for papers building on the research area of innovation in services, with a specific focus on the changing role of public sector in the development of knowledge intensive activities and of web based services. The 2013 Conference is a new occasion for in-depth discussion on these topics, after the previous edition of the event which was held in April 19th-20th 2012 (http://www.econ.uniurb.it/Eiburs-TAIPS_Conference_2012/). The key themes selected for this year are the following (see below for more details on topics included under each of these headings): 1) 2) 3) 4) New service development and the changing organization of public sector E-serviceability: which public services can be effectively provided on the web Innovation in the public sector and new service development: What happens at the local level? Emerging patterns of innovation in public sector: Complementarities, coordination, and interaction between the various geographic and institutional levels? 5) How has the e changed the role of users and producers in the development of services? Cooperation, co-production, participation 6) Quantitative and qualitative effects of new public service development While the main focus will be on economic issues from an academic perspective, the conference aims to open up a dialogue also with other disciplines and with both policy makers and practitioners. Contributions adopting different theoretical, methodological and empirical approaches will be most welcome. As experienced in the previous edition, also this conference will be organized into plenary sessions distributed over two full days, with a total of 18-20 presentations, and at least one discussant per session.

Deadlines Abstract submission (min 500-max 1000 words) Communication of the accepted papers to the authors Full paper submission Correspondence to davide.arduini@uniurb.it September 30th 2012 November 15th 2012 January 31st 2013

Scientific Committee Annaflavia Bianchi, Faber Foundation and EIBURS-TAIPS team, University of Urbino, Italy Paul A. David, Stanford University, USA & UNU-MERIT, Maastricht, NL & All Souls College, Oxford Faz Gallouj, University of Lille 1, Clers-CNRS, France

Harald Gruber, EIB, Luxembourg Ian Miles, Manchester Business School, UK Mario Pianta, EIBURS-TAIPS team, University of Urbino, Italy Maria Savona, SPRU, University of Sussex, UK Keith Smith, Imperial College, London, UK Edward W. Steinmueller, SPRU, University of Sussex, UK Antonello Zanfei, EIBURS-TAIPS team, University of Urbino, Italy Conference Organisation Committee Davide Arduini, EIBURS-TAIPS team, University of Urbino, Italy Annaflavia Bianchi, Faber Foundation and EIBURS-TAIPS team, University of Urbino, Italy Alessandra Cepparulo EIBURS-TAIPS team, University of Urbino, Italy Paolo Seri, EIBURS-TAIPS team, University of Urbino, Italy Antonello Zanfei, EIBURS-TAIPS team, University of Urbino, Italy The conference is organized as part of the research project on Technology adoption and innovation in public services (TAIPS), carried out by the Department of Economics, Society and Policy, University of Urbino, Italy, and funded by EIBURS European Investment Bank University Research Sponsorship Programme, Line of research: Development of public e-services in Europe Link to TAIPS: http://www.econ.uniurb.it/eib_project/ Detailed themes for the 2nd EIBURS-TAIPS Conference
1) New service development and the changing organization of the public sector

1.1 In-house development, outsourcing, collaborative modes of competence accumulation and public service development 1.2 Public sector organisational models and implications on new service provision 1.3 New actors and new relationships in public service innovation
2) E-serviceability: which public services can be effectively provided on the web

2.1. Which public services can effectively be offered on the web, which cannot and why? 2.2Under which circumstances can public e-services be more effective than traditional services? 2.3 Measuring the economic magnitude of e-services in public spending: costs/saving/investment issues 2.4 How can we measure the improvements in quality and efficiency of e-services? 2.5Unexplored fields of innovation: identifying and stimulating pioneering behaviours. 2.6 Policy recommendations 3) Innovation in the public sector and new service development: What happens at the local level? 3.1 How smart are cities/regions in terms of public sector innovation and public e-services? 3.2 Under which circumstances are cities/regions the key locus of innovation in public sector? 3.3 Technological relatedness (or complementarities) between city/region specializations and development of new services

3.4 Geography-specific enablers and obstacles of new service diffusion (size of cities; city/rural, infrastructures; density of population; sectoral specialization, etc.) 3.5 Technological and organisational changes within and across municipalities/regional administrations 3.6 Policy recommendations 4) Emerging patterns of innovation in public sector: Complementarities, coordination, and interaction between the various geographic and institutional levels 4.1 New service diffusion at the various institutional/geographical/administrative levels and sectors 4.2 Boosting innovation (best practice, imitation and heterogeneity): the role of institutional, organizational and geographical proximity 4.3 How can innovative activities at the municipality level be coordinated and diffused across regions and nations? 4.4 Policy recommendations 5) How has the e changed the role of users and producers in the development of services? Cooperation, co-production, participation 5.1 5.2 5.3 5.4 Demand as a driver of innovation in public services Active and passive roles of different categories of users (citizens, firms, communities) and other institutions in knowledge sharing, exchange and production on the web New forms of interaction between public and private sector Policy recommendations

6) Quantitative and qualitative effects of new public service development Public service innovation and the economic effects 6.1 6.2 6.3 Are innovative public services a boost for productivity and economic growth? How can we measure the effects of public service innovation on welfare, productivity and growth? Which PA practices are associated with best performance in terms of e-service provision?

Can we all benefit from public service innovation? 6.4 6.5 6.6 6.7 Drivers, barriers and policies to e-inclusion Re-engineering democracy: actors, tools and processes How effective are public e-services in terms of environmental protection Policy recommendations