Model Question Paper

Organisation and Behaviour

BBA/BB0002/B0077
1 mark Questions 1 Statement and Options ____________is the study and application of knowledge about how people as individuals and as groups act within organizations. (a) Organization (b) Organizational behavior (c) Social Behavior (d) Political Behavior 2 Who is called as the father of scientific management? (a) McGregor (b) Maslow (c) Lewin (d) F.W. Taylor 3 Organizational behavior is __________ in nature. (a) Proactive (b) Historical (c) Commanding (d) Interdisciplinary 4 Which movement came after management: (a) The human relations movement (b) Industrial revolution (c) Hawthorne studies (d) Organizational behavior 5 The _______ is used to gather information : (a) Variable (b) Survey (c) Hypothesis (d) Case study 6 ____________place major functions at the top and subordinate functions at the bottom of the organizational hierarchy (a) Vertical charts the failure of scientific

(b) Horizontal charts (c) Circular chart (d) Round chart An organization which combines a project structure with the functional one and usually used when organization has several projects is known as. (a) Project organization (b) Matrix organization (c) Small organization (d) Large organization According to which theory, authority exists when subordinates are willing to be directed? (a) Need hierarchy theory (b) Acceptance Theory (c) Expectancy theory (d) Two factor theory Organization structure takes a ___________ shape. Each superior will have a limited number of people reporting to him at any point of time. (a) Horizontal (b) Pyramidal (c) Square (d) Flat Which one is not essential feature of organizational structure 1. Two or more persons 2. Common goals 3. Division of work 4.Social work Need Hierarchy' theory is given by_______ (a) Lewin (b) Herzberg (c) Maslow (d) Vroom According to Vroom's Expectancy Theory__________ refers to the personal value workers place on the rewards they believe they will receive for performing. (a) Expectancy (b) Motivation (c) Salary (d) Valence ________is the process of influencing others toward the accomplishment of goals. (a) Management (b) Leadership (c) Behaviour (d) Appraisal

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Which theory assumes that leaders are born with certain supernatural powers and abilities? (a) Trait theory (b) Contingency theory (c) Behaviour theory (d) Situational theory

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According to Carl Jung;______ are optimistic, outgoing, gregarious and sociable. (a) Extroverts (b) Introverts (c) Manager (d) Employee

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As defined in Rogers theory; the ___________consists of all the perceptions, ideas, value and characteristics. (a) Morale (b) Leadership (c) Motivation (d) Self-concept

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The conflict resolution strategy in which parties search for middle ground or being will to give up something in exchange for gaining something else is? (a) Avoiding (b) Confronting (c) Forcing (d) Compromising

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The conflict resolution strategy in which parties use power tactics to achieve a win. This strategy relies on aggressiveness and dominance to achieve personal goals at the expense of the concern for the other party. (a) Avoiding (b) Confronting (c) Forcing (d) Compromising

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_______________is the process of expressing feelings, asking for legitimate changes and giving and receiving honest feedback. (a) Assertiveness (b) Attitude (c) Pride (d) Management

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The study of social transactions between people in which one person respond to another person is called? (a) Adult ego (b) Transactional analysis (TA). (c) Life positions

(d) Child ego

2Marks questions

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Knowledge X Skill=_____________ Potential performance X resources X opportunity=_________ (a) Performance & Organizational results (b) Ability & Organizational results (c) Motivation &ability (d) Ability & Performance

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Attitude X situation=_______ Ability X motivation=_________ (a) Ability & Performance (b) Motivation & Potential human performance (c) Performance & Organizational results (d) Ability & Organizational results

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The model which depends on the economic resources where resulting managerial orientation is toward money to pay wages and benefits is : (a) The autocratic model (b) Supportive model (c) Collegial model (d) The custodial model

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1. Centralisation is the systematic and consistent reservation of authority at central points within the organization. 2.Decentralisation is the pushing down of authority and the power of decision-making to the lower levels of the organization 3. Decentralisation is the systematic and consistent reservation of authority at central points within the organization. 4.Centralisation is the pushing down of authority and the power of decision-making to the lower levels of the organization (a) Only 1 is correct (b) Only 4 is correct (c) Only 1 & 2 are correct

(d) Only 3 & 4 are correct

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Acceptance theory stresses that (a) Authority exists when subordinates are willing (b) Authority exists even when subordinate reject (c) Authority lies with chief executive (d) Authority lies with the trade union

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1. depict the organizations formal structure and show only formal Relationships. 2. do not insure good organization or good management; merely because a chart is in existence is no guarantee for good Organization. 3. essentially illustrates who reports to whom 4. merely shows the designations of the individuals they portray, thus no names appear, only functions, e.g. Sales Manager, Production Manager, Financial Advisor, etc. These are the features of: (a) Functions (b) Charts (c) Diagram (d) Design

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State True or False: 1. Challenging job, interesting work that gives power to people to control their environment is considered as non-financial incentives. 2. Promotion is defined as a vertical movement of employees in hierarchy. Select the correct option: (a) 1-T,2-T (b) 1-F,2-F (c) 1-T,2-F (d) 1-F,2-T

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Cognitive component Affective component Behavioral component These three components are part of : (a) Motivation (b) Behavior (c) Leadership (d) Self- concept

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1.____________includes logical reasoning. 2.__________ is based on unconscious inner perception of thing in general sense. (a) 1-Sensation;2-Feeling (b) 1.Intution;2-Thinking (c) 1-Thinking;2-Intution

(d) 1-Feeling;2-Sensation

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Given below are the Conflict Resolution strategies; State True or False: 1. Smoothing: Accommodating the other partys interests. 2. Confronting: Facing the conflict directly and working it through to a mutually satisfactory resolution. (a) 1-T;2-F (b) 1-T;2-T (c) 1-F;2-T (d) 1-F;2-F

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1. According to Berne, two people interact with each other from one of three psychological positions, is known as ____________ 2. A person develops a dominant way of relating to people. That philosophy tends to remain with the person for a life time unless major experiences occur to change it is called a__________.

(a) 1- Ego states;2- Life positions (b) 1-Life positions;2-Ego states (c) 1-Child ego;2-Adult ego (d) 1-Adult ego;2-Life position

4 Marks questions

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Match the column A-The Autocratic Model B-The Custodial Model C-Supportive Model D-The Collegial Model

1) It depends on leadership instead of power or money. Through leadership, management provides a climate to help employees grow and accomplish in the interests of the organization the things of which they are capable. The leader assumes that workers are not by nature passive and resistant to organizational needs, but that they are made so by an inadequate supportive climate at work. 2) The approach depends on economic resources. The resulting managerial orientation is toward money to pay wages and benefits. Since employees physical needs are already reasonably met, the employer looks to security needs as a motivating force

3) It relates to a body of people having a common purpose. This embodies a team concept, first achieved widespread applications in research laboratories and similar work environments. The managerial orientation is toward teamwork. Management is the coach that builds a better team 4) The managerial orientation is formal, official authority. This authority is delegated by right of command over the people to whom it applies. Management believes that it knows what is best and that the employees obligation is to follow orders. It assumes that employees have to be directed, persuaded and pushed into performance and such promoting is managements task Select the correct option: (a) A-4.B-1,C-2,D-3 (b )A-1,B-2,C-3,D-4 (c) A-2,B-1,C-4,D-3 (d) A-4,B-2,C-1,D-3

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1.Find the correct statement pertaining to Theory X and Theory Y: The typical person dislikes work and will avoid it if possible 2. The typical person lacks responsibility, has little ambition and seeks security above all 3. People are not inherently lazy. They have become that way as a result of experience. 4. People have potential. Under proper conditions they learn to accept and seek responsibility. They have imagination, ingenuity and creativity that can be applied to work a)Statement 1 pertains to Theory y b)Statement 2 & 3 pertains to X c)Statement 1 & 2 pertains to theory X and Statement 3&4 pertains to Theory Y d)Statement 1 & 2 pertains to theory Y and Statement 3&4 pertains to Theory X

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1.the degree of rules and regulations, and the amount of direct supervision that is used to oversee and control employee behavior.(structure) 2.the degree to which reward allocations in the organization(perf rwd) 3.the degree of conflict present in relationships between peers and work groups as well as the willingness to be honest and open about differences(conf) 4the degree to which employees are encouraged to be aggressive, innovative, and risk seeking(rsk) A. Risk tolerance B. Conflict tolerance

C. Structure D. Performance-reward (a) 1-D,2-A,3-B,4-C (b) 1-D,2-B,3-A,4-C (c) 1-D,2-C,3-B,4-A (d) 1-C,2-D-3-B,4-A What are the factors Influencing Centralization and Decentralization: (1) Purpose and goals of an organization (2) Organization size (3) Technical complexity of tasks (4) The time frame of decisions (5) Geographical dispersion Select the correct option: (a) Only 1 & are correct (b) Only 2 & 3 are correct (c) Only 4 is correct (d) 1,2,3,4 & 5 all are correct

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1)These needs are required to preserve human life; these include needs for air, water, food, clothing, shelter, rest etc.
2) These are the needs to feel free from economic threat and physical harm. These include protection from arbitrary lay-off and dismissal, disaster and avoidance of the unexpected 3) These needs are concerned with love, affection, belongingness, acceptance and friendship 4) These are the needs for realizing ones potential; for becoming what one is capable of becoming Select the correct option: (a) A-1,B-2,C-3,D-4 (b) A-4,B-3,C-2,D1 (c) A-2,B-1,C-4,D-3 (d) A-1,B-3,C-4,D-2

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Match the column: Leadership styles with it respective explanation: A)Directive or Autocratic Style B)Free-Rein or Permissive Style C)Participative or Democratic Style 1) Leader is concerned with obtaining group involvement. Most major decisions are made after discussion with group members based on open, two-way communication 2) Leader makes most major decisions the style is leader centric.

3) People are permitted to function essentially on their own. Once the goals are set, the leaders primary role is to support the worker so he or she can successfully accomplish assigned tasks Select the correct option: (a) A-,2B-1,C-3, (b) A-,1B-2,C-3 (c) A-2,B- 3,C-1, (d) A-1,B-3,C-2,

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Given below are the types of people, as per the research finding in Texas instruments. i) Tribalistic: People who prefer directive, strong leadership from their boss. ii) Ego-centric: People who desire to work alone in their own entrepreneurial style. iii) Socio-centric: People who seek social relationships that their job provides. iv) Existential: People who strive for growth and self-fulfillment needs especially through their work. v) Socio-centric: People who strive for growth and self-fulfillment needs especially through their work. vi) Tribalistic: People who desire to work alone in their own entrepreneurial style. Select the correct option: (a) Only ii, iii ,v are correct (b) Only I, ii, iii, iv are correct (c) Only iii, v & vi are correct (d) Only v & vi are correct