Europass Curriculum Vitae

Personal information
First name(s) / Surname(s)
Address(es)

Carla Alexandra S. Rodrigues

Odivelas - Portugal Viana do Castelo - Portugal Portimo - Portugal nk_carla@hotmail.com Portuguese April 12th, 1975 Female

E-mail Nationality Date of birth Gender

Desired employment / TOURISM, ADMINISTRATION, OTHER FIELDS Occupational field Work experience
Dates Occupation or position held Main activities and responsibilities July 2011 - January 2012 Receptionist / Front Desk - Attending guests needs on arrival and departure - Ensuring accurate amendment of guest information, check in and check out. - Giving accurate information about the hotel and booking - Dealing with payments and other procedures - Providing touristic information to guests - Managing booking online - Communicating with housekeeping and Technical Services - Responsible for breakfast and service Albergaria Margarida da Praa Viana do Castelo - Portugal Hotel February 2011 - May 2011 Enumerator - Distributing inquiries - Providing assistance filling the inquiries CENSOS 2011 paper and online - Geocoding a specific area - Organizing inquiries and introducing data National Statistics Institution Statistics 2000 - 2003 Receptionist / Front Desk

Name and address of employer Type of business or sector Dates Occupation or position held Main activities and responsibilities

Name and address of employer Type of business or sector Dates Occupation or position held

Page 1/4 - Curriculum vitae of Rodrigues, Carla

For more information on Europass go to http://europass.cedefop.europa.eu European Communities, 2003 20060628

Main activities and responsibilities

- Attending guests needs on arrival and departure - Ensuring accurate amendment of guest information, check in and check out. - Giving accurate information about the hotel and booking - Dealing with payments and other procedures - Providing touristic information to guests - Managing booking online - Communicating with housekeeping and Technical Services Hotel Viana Sol Viana do Castelo - Portugal Hotel 2000 - 2008 Coffee Waitress / Shop Assistant (part-time) - Attending customers - Providing services according to customers needs Pastelaria Paris / FL Fashion Acessories Viana do Castelo Food Service / Fashion 1999 Postal Management - Attending customers - Providing postal services C.T.T. Post Offices Damaia and Buraca Postal Services

Name and address of employer Type of business or sector Dates Occupation or position held Main activities and responsibilities Name and address of employer Type of business or sector Dates Occupation or position held Main activities and responsibilities Name and address of employer Type of business or sector

Education and training

Dates Title of qualification awarded Principal subjects/occupational skills covered 2004 - 2008 University Degree in TOURISM - Tourism Planning and Projects - Touristic Information and Promotion - Travel Agencies - Events Organization - Hotel Management College of Technology and Management Polytechnic Institute of Viana do Castelo 13 values

Name and type of organisation providing education and training Level in national or international classification Dates Title of qualification awarded Principal subjects/occupational skills covered

1994 - 1998 University Degree in INTERNATIONAL RELATIONS - Analyzes of International Conflicts and Crisis - International Organizations - Public International and European Union Law - Negotiation and Diplomacy - Seminar: International Economic Problems Autnoma University of Lisbon 13 values

Name and type of organisation providing education and training Level in national or international classification Dates Title of qualification awarded

2004 Small and Micro Enterprises Management Course

Page 2/4 - Curriculum vitae of Rodrigues, Carla

For more information on Europass go to http://europass.cedefop.europa.eu European Communities, 2003 20060628

Principal subjects/occupational skills covered

- Enterprises Accounting and Law - Information Technologies in Organizations - Security and Hygiene in Labor - E-Business Ancorensis Cooperativa de Ensino, CRL Viana do Castelo

Name and type of organisation providing education and training Dates Title of qualification awarded Principal subjects/occupational skills covered

2000 Data Information Management Course - PL/SQL Oracle - MS Access - Developer - Visualbasic Instituto de Formao de Quadros - Lisbon

Name and type of organisation providing education and training Dates Title of qualification awarded Principal subjects/occupational skills covered Name and type of organisation providing education and training Dates Title of qualification awarded Name and type of organisation providing education and training Dates Title of qualification awarded Name and type of organisation providing education and training

1999 Windows 95 Computer Skills Course - Windows 95 - MS Office (Word, Excel, Powerpoint, Access, Outlook) CIOD Centro Informtico de Odivelas - Lisbon

1998 Consular and Diplomatic Law Course Autnoma University of Lisbon

1998 French for International Relations Course Autnoma University of Lisbon

Personal skills and competences

Mother tongue(s) Other language(s) Self-assessment
European level (*)

Portuguese Understanding
Listening Reading

Speaking
Spoken interaction Spoken production

Writing

English French Spanish German

C2 Proficient User C2 Proficient User C2 Proficient User C2 Proficient User C1 Proficient User B2 Independent User B2 Independent Use B1 Independent Use B1 Independent Use B1 Independent Use B2 Independent Use B2 Independent Use B1 Independent Use B1 Independent Use A2 A2 Basic User A2 Basic User A1 Basic User A1 Basic User A1 (*) Common European Framework of Reference for Languages Basic User Basic User

Social skills and competences

- Member of Students Association of College of Technology and Management - Secretary - Volunteer at N.G.O. Mdicos do Mundo (Doctors of the World)

Page 3/4 - Curriculum vitae of Rodrigues, Carla

For more information on Europass go to http://europass.cedefop.europa.eu European Communities, 2003 20060628

Organisational skills and competences

Organizing and Logistic support in Conferences and Seminars held in College of Technology and Management: - ATLAS 2007 - Science is here - School has a preamble to Active Life - Geo-Conservation of Natural Resources Skills in Hotels and Restaurants Computer Software: - NewHotel - Whotel - Wrest - Yield Manager (abrir e fechar reservas de canais online) Skills in Travel Agencies Computer Software: - Galileo Skills in Computer Software: - MS Office - Adobe Photoshop - Corel Draw - Adobe Premiere - Adobe After Effects Skills in Data Computer Software: - PL/SQL Oracle - MS Access - Developer - Visualbasic Participated in the Study Landscape and Leisure published in the magazine Greetings from Europe 010 Publishers (Netherland) - Internship of 20 hours at the Tourism Office of Viana do Castelo (Promotion and Touristic Information) - Internship of 20 hours at Pousada de Portugal S. Teotnio Valena do Minho (Hotel Management) Driver License Category B - Portuguese Natural Landscape - Portugal and Europe-Africa Cooperation - Global and Sustainable Touristic Development

Computer skills and competences

Artistic skills and competences Other skills and competences

Driving licence

Additional information Participated in Seminars:

Page 4/4 - Curriculum vitae of Rodrigues, Carla

For more information on Europass go to http://europass.cedefop.europa.eu European Communities, 2003 20060628