Learning Experience

English IV
Choose a popular major energy source which supplies its energy to a specific company or organization. Create a case study which includes a customer complaint, at a factory or place of business, due to a lack of power from energy source, or plant. Use of appropriate language while dealing with customer.

Jos Gerardo Alejandro Lpez Omar Martnez Alvarado IEC 3010 10/02/2012

LEARNING EXPERIENCE

CFE Comisin Federal de Electricidad. Distribution branch.

REPORT
Date: 6th. February. Service number: 25931456 Responsible: Omar Matinez Alvarado IT Customer: Jos Gerardo Alejandro Lopez Address: 584 Brisas street. 86090. Villahermosa, Tab. Problem: The customer called and he says that in your home wasnt has electricity, around for 5 hours. He mentions that toured the streets and saw no problem with the lines. Check First: the response was that he checked the switch house, because maybe is there the mistake in your home. Try this: Try to turn on the switch light, that doesnt work, so now Try to turn on the switch house maybe the mistake is there.

But he checked and the problem still. After that we said him: you must check if the lines substation were interfered by a branch. Resolution: One unit type truck CFE was sent to the address of the client for check the line and the descendant. Report of the unit: The problem is located in the pipe of the house the cables are damaged, because these are very old. The descendant was doing false, because the wind loosened the clamp of the cable and the transformer is damage for a branch.

Features: Cable: This showed corrosion. Transformer: 500 KVA, 2 phase. The transformer had fracture, corrosion and one terminal was damaged. Final Resolution: The cable of the descendant, the clamp and the transformer are changed by a new. And the cable of the customer house was changed by a new.

Customer Report: Problem: The drop cable of Mr. Alexander damage due to deterioration caused by sun and water. Resolution: The technicians change the old cable.

Operator: Good morning, thanks for calling to center attention customer. If in your colony you have not light, mark one. If you wish to know your balance and expiration date, mark two. If you wish to be attended for our operators, mark zero.

Omar: Good morning, customer service. My name is Omar. How can I help you? Gerardo: Yes, good morning. I wish to complain because I have not electricity! Omar: Oh, Im sorry to hear that. What exactly is the problem? Gerardo: I do not kwon, in anything room of my house have not electricity. Omar: I see. May be the problem is in the switch, check this. Gerardo: I do not believe that the problem is the switch. This is turned on.

Omar: I refer to the ------el switch de la casa no se como verga se llama-----.Try -----ci------Gerardo: Ok, please wait me in the line. I am going to check. Omar: Yes, of course. Gerardo: The --dgfdgdf--- is correct. I think that might be the problem the descendent. Omar: Ok. Could you go to check the measure for check the display? Gerardo: Errm yes, I can read in the display disconnect. Omar: Well, I am pleased to tell that your send one unit with technicians for checking and resolve your problem. And I could have your name, please? Gerardo: Yes, my name is Jose G. Alejandro. I am the responsible of the agreement with the company. Omar: Thank you. This is all in less than 30 min the unit will arrive in your home. Gerardo: Thank you. I will be waiting. Omar: You are welcome. Mrs. Alejandro. Have a nice day.