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Tfl~ge S 'art to MD Start

• .sl:necific~fflion llJi'mrm:ilt: 31' IlITIflij'~m ~rt.f!'S • .sl]ecific~fflion V~lidatDon: IImIItenu;l~eX1pefts lbe~mclmJm~_nt;s • iCke,fecl: 'Wai~ 'iIDTlITlfle 3'1' IlITIfligm :> IlJrt,,es • LIlnit ,~ 'da'tt~ IExternal

O~rn'e,, [ii'o,[iit]I'II ~ paliellillt "iD~'rrt.'wWlllillogrne ~!emCit ,oppm1ugm'uty' e:~,cll!!l

• 11iIIil~~\act BILilsilleS's':: ,on ,rt'25 mtn, Ligflle of' ,S:noll!!lt Redudimrn P,ew'IPidnemul: Re~ IlJdtiofll,mJ C~'ificity := O'ppm1mfll'U1~ ,rt' ~1ibil'IrQi\!'€;d p.~J1jne\nrut SRIDiistm,C1IDi'Onill~ R,e;duoedl COilITlfl,nfiii'mts~ Enhalloedi O'llJrtDOlITlfle~, '~~Iibil'IrQi\i'€;~ StQjff' ,S,fiE'ES'f~,cllliTo!UiII R@d:l!.II:ced 'IlJuUiJJover & ,!I" ~1ibil'IrQiV€;~ nfiiilli m Opef,~lIiDOnalB1Ii'ciencll

Wtla:f ,ailicaJ X:~ Wielie :te.sited as ,llJeingfOO'f ,causes of :tbe pu9)lem?

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IRe,sponsibilnt,y

,,/'l'IJIew ,S'ti1liUlllarli] Opetrarlililr~1 PooDedl!llre' ,,/'Oe~TI)ed 'WliL@\ 'WI!I~,[ alii"] Whe;n I~1;i11i11

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.fQII!I~rtfi;eHi(l~'lIiliiBlliIll!l)i3IlJ!~'l!Jt.omated d~~ .fIUse of' C::oflFeotilVoe ,Action .fIM olllfJhlly Iwepom, ,


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.fIM oI!lUlll~' IIT,eportfi:s,j]jlilr.mi ' ,cml~IT'01 cillurrrts LO~I per ~l1IIi,i]EIiine

.f:S chedll!llh8 ij IIT,e~orifuilllig,to e'x!eclI!Ili!ij'e lleadership .fQll!lartfueHi(l~lIIT,e'liii8:w,~@, Ii]Wl1er peers & e':x,eClll.lltiives:

,rI"IM,@ 1lIi~111~' l!!.IIpd~1'es: ,~@,~,ep.'t IDommllllliljjcatiilon ,JIM,@ IlIifjhll~' 11111 ~d~re,s

c,elil,tteiIT' Inew'Silletter S

.at. Sjt~1ITIf, 'fJacil!..IITI~' IIT'IB,siii.mient ,I. meetfi[1gs

.... '.' ,S,ix ,S,ilgm:il is, ;1 bus,i ness i mp1rlovleim e'lriI[ :str,at,egry' p!ione,e'rle,d b:y Motorol;a in the, lm'iid 80s!, and n n,n!IIII''Si Ie: h!y., IG'e.' n" r'SiI E lie:' "'tr-IIIl"'"' tille',";itl,:.' 'g,:•'. ~'e' r'·I'lz, u "' 'd" e -In g t'Vt'U 11,.··.".·.·U~l.1
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'.' ,Si:x Siglm,a. aims to reduce variatioa t,o the six sigma ~ev'[e'[1 f 3,,4 o defects [per mil~ion opportunities, '.' ,Siglm,a. is the, statistical m eas 1lJI11"[e' v'a nati 0 n [of fr[oml_,a~ ta. r[g [et, Speeif calli 0 n va ~ ues ~ wiith each in[cre,as[e iin sigml3 level representing a tw'o[· fold iimpro'velm,en'l, iin [quality~

,Ml.Iho'n a Opoottunitiee
Detects Per
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[reil n~~'n~i~y,. IKnruo-wthe.

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