Example Business Telephone Conversation - Role Play Alex telephones Y-Corporation to speak with Mr. Yahya. But Mr.

Yahya is not in the office, but the Secretary, speaks to Alex about a delivery problem with some packets. The packets have not yet arrived at Y-Corporation. Alex tells the Secretary that there was a problem with the shipment from Aceh, but that the packets should arrive tomorrow morning. Secretary : Hello, Y-Corporation, this is John speaking. How may I be of help to you today? Alex Secretary : : Yes, this is Mr. Alex Petrus calling. May I speak to Mr. Yahya, please? I'm afraid Mr. Yahya is out of the office at the moment. Would you like me to take a message? Alex : Hmm... actually, this call is rather urgent. We spoke yesterday about a delivery problem that Mr. Yahya mentioned. Did he leave any information with you? Secretary : As a matter of fact, he did. He said that a representative from your company might be calling. He also asked me to ask you a few question Alex Secretary : : Great, I'd love to see this problem resolved as quickly as possible. Well, we still haven't received the shipment of packets that was supposed to arrive last Tuesday. Alex : Yes, I'm terribly sorry about that. The shipment was delayed from Aceh. In the meantime, I've spoken with our delivery department and they assured me that the packets will be delivered by tomorrow morning. Secretary Alex Secretary Alex Secretary : : : : : Excellent, I'm sure Mr. Yahya will be pleased to hear that. Certainly, what is he doing on tomorrow morning? No, it looks like he s free then. Great, should I come by at 9? OK, I'll schedule that. Mr. Alex Petrus at 9, Thursday Morning...

Is there anything else I can help you with? Alex Secretary : : No, I think that's everything. Thank you for your help... Goodbye. Goodbye.

Alex met his old fried when