Employee Engagement Report 201] Beyond the numbers: A practical approach for individuals, managers, and executives BLESSINGWHITE researchContents Introduction od Executive summary. 2 What is engagement anyway? 5 The business case .7 Global findings . 9 Implications 22 Recommendation: Shared ownership 23 Organizational tactics... . . eee . veces eae . 28 In closing.......... coven | Regional analysis: Australia/New Zealand 33 Regional analysis: China 40 Regional analysis: Europe bocce voce AT Regional analysis: India bocce cee coe 5A Regional analysis: North America wees 61 Regional analysis: Southeast Asia 68 About this report . . . veces . vce eee AS Notes... . . . . . . oe . . . . . a 76 This report is provided as part of BlessingWhite Intelligence, a series of reports on business and workplace issues. You can explore other topics by Visiting wwew.blessingwhite.com/research © 2011 by BlssingWhie, ne. All-ights reserved. Globel Engegemont Report 1/11. Copying and distribution — beth printed and is prohibived without express writen permission om BlssingWhi, ne, Prinesten, NJ, USA. 908-904-1000. In Asiaecite, 19899 5233. In Europe, tal »4d {0) 1628 610150. For drrbuton requerttpleare contact info@bwine.com,Introduction Employee engagement is an idea whose time has come. We have seen it transition from academic literature to OD practitioners to executive teams as a top strategic objective, Employee engagement, as a metric of business success, is getting more attention than ever before. ‘And yet the topic remains elusive, even murky. The chemisiry of individual engagement is complex, not one that can be easily addressed from the C-uite. Many organizations are stymied by stubbornly stagnant engagement levels despite yearly cycles of measuring and action planning Global findings and trends help us articulate the most common drivers of engagement, but at the end of the day it’s the daily dynamics at play in your team, your division, and your organization that matter. This report is designed to move beyond the highlevel numbers to provide you with a framework that will help your organization to start moving the needle on engagement. We have tapped into our 37 years as pracitioners and pioneers in this area to distill key lessons. And still, as we discovered through doing this research, this is « dynamic field and we always have new things to learn The preview of our core message: Engagement starts with leaders ~ with you. hope you find this report informative, thought provoking, and practical. If you would like to discuss this topic further, BlessingWhite is here to continue the conversation and help you create a workplace that thrives. Yours sincerely, Ansyigler Pe Christopher Rice President & CEO BlessingWhite © 2011 by ein, nePenstin NL Al igh reared enV 1