Documentos de Académico
Documentos de Profesional
Documentos de Cultura
nghim T11/2006
Hajime SUZUKI
Chuyn gia JICA, VJCC H Ni 1
Nng sut v 5S
B mt s thnh cng ti
Nht bn
10/11/2006 10/11/2006 10/11/2006 10/11/2006
Hi tho chia s kinh
nghim T11/2006
Hajime SUZUKI
Chuyn gia JICA, VJCC H Ni 2
Lm th no ngi Nht thnh cng
trong cc ngnh cng nghip ?
1. nh hng khch hng
2. Quan nim v nng sut
3. Thc hnh nhng iu c bn nht
4. Tch hp cc hot ng
Hi tho chia s kinh
nghim T11/2006
Hajime SUZUKI
Chuyn gia JICA, VJCC H Ni 3
nh hng khch hng
2. Cng on sau l khch hng
1. Tha mn khch hng
Cng ty
Khch hng
Cht lng &
s lng
Ngui Tinh ch Lp rp
Cht lng &
s lng
Cht lng &
s lng
Hi tho chia s kinh
nghim T11/2006
Hajime SUZUKI
Chuyn gia JICA, VJCC H Ni 4
Quan nim v nng sut
1. 3 nguyn tc ch o
2. P, Q, C, D, S v M
3.Cho tt c mi ngi, bi tt c mi
ngi
Hi tho chia s kinh
nghim T11/2006
Hajime SUZUKI
Chuyn gia JICA, VJCC H Ni 5
Thc hnh nhng iu c bn nht - 5S
5 t ting nht
1) Seiri Sng lc
2) Seiton Sp xp
3) Seiso Sch s
4) Seiketsu Sn sc
5) Shitsuke Sn sng
Hi tho chia s kinh
nghim T11/2006
Hajime SUZUKI
Chuyn gia JICA, VJCC H Ni 6
Thc hin nhng iu c bn nht Cch tip
cn thc tin
Bt u t nhng vic nh
1. khu vc lm im
2. do nhm d n
3. tp trung n lc
Hi tho chia s kinh
nghim T11/2006
Hajime SUZUKI
Chuyn gia JICA, VJCC H Ni 7
Thc hnh nhng iu c bn nht Yu t thnh cng
1. Cam kt ca lnh o
1) Thi gian ca bn thn (cho y ban, v cho cc
phn xng)
2) Ngn sch (theo ch c bit dnh cho nhm
d n )
3) Con ngi (Trng d n, iu phi vin)
2. Thc hin lin t
Cn 1 nm c th xy dng nhng nn tng u tin
Hi tho chia s kinh
nghim T11/2006
Hajime SUZUKI
Chuyn gia JICA, VJCC H Ni 8
Mc tiu
<Gii quyt
Vn
Hiu qu>
iu kin
tt nht
Dng
sn xut
Kim sot
bng h.nh
PDCA
<Productivity>
PQCDSM
Nng sut
Cht lng
Chi ph
Giao hng
An ton
Tinh thn
Tho mn
khch hng
Hiu qu v
an ton
trong cng ty
Li
nhun
Cuc
sng
ti p
< 5S >
Seiri
Seiton
Seiso
Seiketsu
Shitsuke
Cc hot ng tch hp
Hi tho chia s kinh
nghim T11/2006
Hajime SUZUKI
Chuyn gia JICA, VJCC H Ni 9
Chc cc bn c nng sut cao hn
Bng cch thc hnh lin tc 5S.
Xin cm n !!
Thng 11/2006 Hajime SUZUKI
Global Consulting, Japan
0
Phng php thc tin
thc hin 5S
5S l Cng c C bn v v cng hu dng
KAIZEN
Mr. Hajime SUZUKI (K s cao cp, C vn JPC-
SED, Chuyn gia JICA, Chuyn gia APO)
Thng 11/2006 Hajime SUZUKI
Global Consulting, Japan
1
Lch s 5S ?
Ti Nht Bn,
5S c thc hnh trong nhiu nm vi ngh a ph bin l Seiri Seiton
h tr cho hot ng An ton, Cht lng, Hiu sut v Mi trng.
Nm 1986, cun sch u tin v 5S c xut bn, t 5S ph bin nhanh
chng..
Ti cc cng ty pht trin, 5S c thc hnh thng xuyn v duy tr mc
cao.
Ti Singapore,
5S bt u c thc hin ti mt cng ty mu trong D n Nng sut JICA vo
nm 1986.
Sau n tr thnh hot ng quc gia t di U ban 5S.
Hin nay n t ti cp cao rt nhiu t chc.
Ti nhiu quc gia,
5S rt thnh cng trong giai on ban u, nhng sau mt thi gian, n nhanh
chng tr nn hi ht, hnh thc v khng hu ch do b p dng sai.
Thng 11/2006 Hajime SUZUKI
Global Consulting, Japan
2
5S bt ngun t 5 t ting Nht bt u bng ch S
Seiri : Lc ra nhng vt khng cn thit ti ni lm vic v
loi b chng.
Seiton : Sp xp ngn np nhng vt cn thit sao cho c
th d dng ly chng ra s dng.
Seiso ( : Dn sch s hon ton ni lm vic khng cn
bi bm trn sn, my mc v trang thit b.
Seiketsu : Duy tr tiu chun cao v gi gn v sinh v sp
xp ni lm vic gn gng vo mi lc.
Shituke : o to mi ngi t gic tun theo quy tc gi
gn tht tt ni lm vic.
Khi bn tm trong sch, 5S thng thng c gii thch nh sau.
Nhng gii thch ny tt cho giai on ban u nhng cn c sa i
p dng trong thc tin.
Thng 11/2006 Hajime SUZUKI
Global Consulting, Japan
3
5S l mt trong nhng Cng c c bn v v cng hu dng
cho KAIZEN Ci tin Qun l Sn xut, nu c p dng mt
cch ng n.
im mu cht:
1) Giai on 1: 5S thng thng (Vidu VN 1-1., VN 2-1., VN 3.)
D th no c ng thc hnh n, ri bn s thy iu khc bit.
2) Giai on 2: 5S thc tin
Thc hnh vi suy ngh i tng ca 5S ti mi ni
lm vic gii quyt vn hiu qu, l,
1) iu kin tt nht 2) Dng sn xut
3) Kim sot bng hnh nh 4) PDCA
5S l g? im mu cht ca 5S (5S thc tin)
Thng 11/2006 Hajime SUZUKI
Global Consulting, Japan
4
5S thc tin: 5S do . SUZUKI sa i
Seiri : Lc ra v di di nhng vt khng cn v lung khng cn
(ca nhng vt cn thit) ra khi ni lm vic
Seiton ): Sp xp- - dng. Nhng vt ny cng phi c sp xp
trong iu kin tt (sn sng dng) v m bo an
ton (khng b dng sai ngn nga s c)
Seiso ( : Lm sch - - hoc thit b. Lm bng cch luu n i tung,
thu lum rc m khng vt lung tung ni lm vic sch s,
ty sach bi m khng gy hu hai sn phm i vi nhng sn
phm sn sng, kim tra v sa cha trng thi bt thng o - -
Seiketsu : Ngn nga bi bn v gi v sinh mc cao
Duy tr v sinh cao
Shituke : (Khng sa i, nhng vi nhng nh my mi thnh lp th
nhng quy tc, quy nh v tiu chun cng vic phi c
t ra trc)
Thng 11/2006 Hajime SUZUKI
Global Consulting, Japan
5
Seiri Seiri Seiri Seiri l ll l g gg g ? ? ? ? C CC C c cc c v vv v d dd d v vv v Seiri Seiri Seiri Seiri. .. .
Seiri Seiri Seiri Seiri l ll l ch ch ch ch n nn n ra ra ra ra nh nh nh nh ng ng ng ng v vv v t tt t khng khng khng khng c cc c n nn n thi thi thi thi t tt t v vv v l ll l ng ng ng ng khng khng khng khng
c cc c n nn n thi thi thi thi t tt t c cc c a aa a nh nh nh nh ng ng ng ng v vv v t tt t c cc c n nn n d dd d ng ng ng ng. . . .
C CC C n nn n c cc c tiu tiu tiu tiu chu chu chu chu n nn n r r r r r rr r ng ng ng ng v vv v i ii i c cc c c cc c v vv v d dd d nh nh nh nh sau sau sau sau. . . .
N NN N i ii i l ll l m mm m vi vi vi vi c cc c kh kh kh kh c cc c nhau nhau nhau nhau v vv v i ii i t tt t ng ng ng ng kh kh kh kh c cc c nhau nhau nhau nhau s ss s c cc c nh nh nh nh ng ng ng ng
tiu tiu tiu tiu chu chu chu chu n nn n kh kh kh kh c cc c nhau nhau nhau nhau. .. .
T TT T i ii i dy dy dy dy chuy chuy chuy chuy n nn n s ss s n nn n xu xu xu xu t tt t, , , , ch ch ch ch l ll l ng ng ng ng c cc c n nn n thi thi thi thi t tt t cho cho cho cho ho ho ho ho t tt t
ng ng ng ng h hh h ng ng ng ng ng ng ng ng y yy y. . . . B BB B t tt t u uu u l ll l 1 1 1 1 ng ng ng ng y yy y, , , , r rr r i ii i gi gi gi gi m mm m xu xu xu xu ng ng ng ng ng ng ng ng y yy y, , , , - -- - - -- - - -- - . .. .
i ii i v vv v i ii i nh nh nh nh ng ng ng ng v vv v t tt t nh nh nh nh , , , , c cc c th th th th l ll l ng ng ng ng nhi nhi nhi nhi u uu u h hh h n nn n c cc c n nn n thi thi thi thi t tt t sao sao sao sao
cho cho cho cho khng khng khng khng nh nh nh nh h hh h ng ng ng ng n nn n dy dy dy dy chuy chuy chuy chuy n nn n s ss s n nn n xu xu xu xu t tt t v vv v cng cng cng cng vi vi vi vi c cc c. .. .
Thng 11/2006 Hajime SUZUKI
Global Consulting, Japan
6
S SS S d dd d ng ng ng ng nhn nhn nhn nhn s ss s r rr r t tt t hi hi hi hi u uu u qu qu qu qu
nh nh nh nh n nn n bi bi bi bi t tt t r r r r r rr r ng ng ng ng nh nh nh nh ng ng ng ng v vv v t tt t khng khng khng khng c cc c n nn n thi thi thi thi t tt t. . . .
( (( (t tt t ng ng ng ng th th th th m mm m t tt t cho cho cho cho
nh nh nh nh ng ng ng ng v vv v t tt t l ll l n nn n) )) )
( (( (cho cho cho cho m mm m t tt t nh nh nh nh m mm m r rr r t tt t nhi nhi nhi nhi u uu u
nh nh nh nh ng ng ng ng v vv v t tt t khng khng khng khng c cc c n nn n thi thi thi thi t tt t
v vv v c cc c n nn n thi thi thi thi t tt t l ll l n nn n l ll l n nn n ) )) )
Thng 11/2006 Hajime SUZUKI
Global Consulting, Japan
7
N NN N i ii i l ll l Seiri Seiri Seiri Seiri, , , , Seiton Seiton Seiton Seiton
nh nh nh nh ng ng ng ng khng khng khng khng th th th th c cc c h hh h nh nh nh nh. .. .
S,
V VV V d dd d : : : : G GG G c cc c l ll l i ii i i ii i
M MM M c cc c tiu tiu tiu tiu = = = = Ki Ki Ki Ki m mm m so so so so t tt t b bb b ng ng ng ng h hh h nh nh nh nh nh nh nh nh cng cng cng cng vi vi vi vi c cc c t tt t nhin nhin nhin nhin v vv v an an an an to to to to n nn n
Thng 11/2006 Hajime SUZUKI
Global Consulting, Japan
13
Max. Max. Max. Max.
Min. Min. Min. Min.
S,
V VV V d dd d v vv v Seiton Seiton Seiton Seiton b bb b c cc c cao cao cao cao (File (File (File (File t tt t i ii i li li li li u uu u) )) )
Thng 11/2006 Hajime SUZUKI
Global Consulting, Japan
18
Seiso c ngha l dn dp nhng c rt nhiu cch tu thuc vo iu
kin t nhin ti ni lm vic.
Ni lm vic khng bi bn:
Thu lm rc m khng vt lung tung
Lau sch sn phm d dang v thnh phm:
Ty bi bn tht nh nhng v cn thn m khng lm h hi
Seiso-kim tra my mc v thit b:
Kim tra trng thi bt thng bng cch lm sch hon ton, v sa cha
trng thi bt thng
S dng cng c lm sch thch hp nh khn lau, ho cht, v.v.
Seiso Seiso Seiso Seiso l ll l g gg g ? ?? ? V VV V d dd d v vv v Seiso Seiso Seiso Seiso. .. .
Thng 11/2006 Hajime SUZUKI
Global Consulting, Japan
19
D DD D ng ng ng ng ch ch ch ch i ii i qu qu qu qu t tt t s ss s n nn n. . . . t tt t t tt t ch ch ch ch a aa a? ?? ?
Thng 11/2006 Hajime SUZUKI
Global Consulting, Japan
20
Thi Thi Thi Thi t tt t b bb b R RR R a aa a b bb b ng ng ng ng n nn n c cc c cho cho cho cho m mm m t tt t k kk k nh nh nh nh mica, mica, mica, mica, t tt t t tt t ch ch ch ch a aa a ? ? ? ?
Thng 11/2006 Hajime SUZUKI
Global Consulting, Japan
21
L LL L m mm m s ss s ch ch ch ch b bb b ng ng ng ng kh kh kh kh n nn n lau lau lau lau th th th th ng ng ng ng khu khu khu khu Ki Ki Ki Ki m mm m tra tra tra tra cu cu cu cu i ii i c cc c ng ng ng ng, , , , th th th th t tt t t tt t ch ch ch ch a aa a ? ? ? ?
Thng 11/2006 Hajime SUZUKI
Global Consulting, Japan
22
M MM M y yy y r rr r a aa a siu siu siu siu m m m m
y yy y l ll l ph ph ph ph ng ng ng ng ph ph ph ph p pp p r rr r a aa a khng khng khng khng gy gy gy gy h hh h i ii i. .. .
Thng 11/2006 Hajime SUZUKI
Global Consulting, Japan
23
Seiso Seiso Seiso Seiso- -- -Ki Ki Ki Ki m mm m tra tra tra tra
S,
B BB B n nn n l ll l m mm m vi vi vi vi c cc c hi hi hi hi n nn n th th th th i ii i
B BB B n nn n l ll l m mm m vi vi vi vi c cc c khng khng khng khng b bb b i ii i b bb b n nn n
nh nh nh nh ng ng ng ng h hh h t tt t kh kh kh kh
B BB B l ll l c cc c
qu qu qu qu t tt t
N NN N p pp p
V VV V d dd d v vv v Seiketsu Seiketsu Seiketsu Seiketsu, , , , Ng Ng Ng Ng n nn n ng ng ng ng a aa a
Thng 11/2006 Hajime SUZUKI
Global Consulting, Japan
38
ngh ngh ngh ngh a aa a g gg g c cc c c cc c a aa a t tt t Seiketsu Seiketsu Seiketsu Seiketsu : V : V : V : V sinh sinh sinh sinh
ngn nga bnh tt,
Trong cng nghip thc phm
Trong bnh vin
Cng vi hng dn ca chuyn gia Nht Bn, Vit Nam
t chc cc hot ng phng nga SARS thnh cng)
Thng 11/2006 Hajime SUZUKI
Global Consulting, Japan
39
Cho n gn y, ngi ta sn xut nc bng cch cho nc
mui vo nc, ri cho in phn.
Theo phng php mi, nc tinh khit c sn xut bng cch
cho acid sulfuric long vo thay v cho nc mui, ri cho in
phn.
Nc tinh khit cung cp phm vi ng dng rng ri gip ra
sch hon ton vt v m bo v sinh cp cao trong
bnh vin, nh my sn xut thc phm, trong nng nghip
chnh l Seiketsu. Ngn nga khi bi bn cn hn c Seiso.
C th thu thp thm thng tin t internet.
N NN N c cc c siu siu siu siu s ss s ch ch ch ch ( (( (tinh tinh tinh tinh khi khi khi khi t tt t) )) )
Thng 11/2006 Hajime SUZUKI
Global Consulting, Japan
40
Thng 11/2006 Hajime SUZUKI
Global Consulting, Japan
41
Shitsuke Shitsuke Shitsuke Shitsuke l ll l g gg g ? ? ? ? V VV V d dd d v vv v Shitsuke Shitsuke Shitsuke Shitsuke
Shitsuke Shitsuke Shitsuke Shitsuke trong ting Nht c vit l: , ,, ,
L s kt hp gia ch ( (( (c cc c th th th th ) )) ) v ch ( (( ( p pp p) )) ), (l ch Hn ca
ting Nht, ch Trung quc).
Hot ng ny c ngha l mi ngi t gic g gn bn thn/ni lm
vic ca mnh sch p bng cc ni quy, quy tc v tiu chun lm
vic.
Hot ng ny hng ti cp t pht trin rt cao v khng h d
dng.
V vy, trong cc hot ng 5S, trc ht hy mi ngi tun theo
Seiri, Seiton, Seiso v Seiketsu cp hp l.
Khi mt nh my/ cng ty bt u i vo hot ng, nn trin khai
hot ng Shitsuke trc tin pht trin quan im mi v cp
cao ca i ng nhn vin.
Thng 11/2006 Hajime SUZUKI
Global Consulting, Japan
42
Shitsuke Shitsuke Shitsuke Shitsuke trong trong trong trong ho ho ho ho t tt t ng ng ng ng h hh h ng ng ng ng ng ng ng ng y yy y
Vo thi k u ca cng nghip ho, rt nhiu nhn vin xut thn t cc
vng qu, nhng ni m thi gian lm vic, cch lm vic, phng php
lm vic, tt c mi th u rt khng theo quy c.
Nhng trong nh my, tt c mi ngi u phi tun theo ni quy, quy
nh v phng php lm vic to ra ni lm vic hiu qu v an ton
v ng lng ca chnh h.
Xin ngh phi bo trc
n trc 10 pht v ra v sau 10 pht
Thng tin gia cc ca
Khng n ti ni lm vic
Khng tn gu v in thoi trong khi lm vic
Mc ng phc v i giy chnh t
Tun theo cc tiu chun lm vic,
Tun theo Seiri, Seiton, Seiso v Seiketsu
T
H
U
Y
T
C
N
C
A
Q
U
N
L
S
X
Ci tin
nhng kh
khn pht
sinh trong
vn hnh
hng ngy
TQM
QCC
5S
TPM
C th bo co kt qu khi ng
dng bt c cng c no
Bo co hnh ng nhng
khng ci tin thc s
TQM
QCC
5S
Six
Sigma
TPM
Khu vc sn
xut
V
n
h
n
h
h
n
g
n
g
y
?
TQM
QCC
5S
Six
Sigma
TPM