Learning and development - a leading global IP solutions provider Our client had sixty staff working on telecommunications solutions

projects for new and existing customers. The staff have strong telecommunications skills but despite attending a variety of training for PRINCE2 and APMP still had a limited understanding of project management. Project delivery times varied according to who was allocated to them. Senior management were aware of the resulting variances and wished to improve project management, moving from whos available to whos best. Maven carried out a range of parallel competency assessments where we carried out oneto-one interviews with a carefully selected sample of staff and conducted group observational sessions on the whole project management pool; in each case we were reviewing project management, technical and behavioural skills and competencies. This was achieved without impacting client management time. We submitted a report to the client senior stakeholders. Based on our recommendations they have: Grouped project management skills and competencies around project initiation, delivery and handover Started to assign resources against a newly established skills and competency matrix Commissioned a twelve month skilling programme to address gaps in capability Authorised short term hires to address critical gaps

As a consequence project delivery times have decreased, the client can now set customer expectations more realistically and revenue identification for new client business is more structured.

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