Documentos de Académico
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Learning Objectives
Discuss roles and activities of a companys HRM function Discuss implications of the economy, makeup of the labor force, and ethics for company sustainability Discuss how HRM affects a companys balanced scorecard Discuss what companies should do to compete in the global marketplace Identify the characteristics of the workforce and how they influence HRM Discuss HRM practices that support high-performance work systems Provide a brief description of HRM practices
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Introduction Competitiveness a companys ability to maintain and gain market share Human resource management the policies, practices, and systems that influence employees behavior, attitudes, and performance
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Responsibilities of HR Departments
1. 2. 3. 4. 5. 6. 7. 8. 9. Employment and Recruiting Training and Development Compensation Benefits Employee Services Employee and Community Relations Personnel Records Health and Safety Strategic Planning
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Strategic Partner
Human Resources
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Questions Used to Determine If Human Resources Are Playing a Strategic Role in the Business
1. What is HR doing to provide value-added services to internal clients? 2. What can the HR department add to the bottom line? 3. How are you measuring the effectiveness of HR? 4. How can we reinvest in employees? 5. What HR strategy will we use to get the business from point A to point B? 6. What makes an employee want to stay at our company? 7. How are we going to invest in HR so that we have a better HR
department than our competitors? 8. From an HR perspective, what should we be doing to improve our marketplace position? 9. Whats the best change we can make to prepare for the future?
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Global
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Learning organization
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The Balanced Scorecard How do customers see us? What must we excel at? Can we continuously improve and create value? How do we look to shareholders?
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Changing Demographics
Workforce Diversity Internal labor force is the labor force of current employees External labor market includes persons actively seeking employment U.S. workforce is aging rapidly Increased Workforce Diversity Influence of Immigration
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Women and minorities still face the glass ceiling Sarbanes-Oxley Act of 2002
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Technology Challenge
The overall impact of the Internet The Internet has created a new business model e-commerce, conducting business transactions and relationships electronically
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Summary
HR has three product lines: administrative services, business partner services, and strategic services. To successfully manage HR, individuals need personal credibility, business and technology knowledge, understanding of business strategy, and ability to deliver HR services. HR management practices should be evidence-based. HR practices are important for helping companies deal with sustainability, globalization, and technology challenges. HR managers must address global and technology challenges.
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