Marketing is an organisational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relationships in ways that benefit the organisation and its stakeholders -American Marketing Association

4Ps     Product Price Place Promotion .


socially responsible marketing . internal marketing.Company orientations toward marketplace      The Production concept The Product concept The Selling concept The Marketing concept The Holistic Marketing concept ± Relationship marketing. integrated marketing.

Marketing Information systems .

Marketing Information systems I. IV. Internal Company Records Marketing Intelligence activities Marketing Research Marketing Decision Support analysis . III. II.

I) Internal Company Records    Order to payment cycle Sales information systems Databases .

.II) Marketing Intelligence activities Sources to everyday information about marketing environment and the development in it.

III) Marketing Research  Process Define problem and research objectives Develop the research plan Collect the information Analyse the information Present the findings Make the decision .

Marketing Decision support systems  Software aiding various marketing decisions .