How to access Oracle's FTP server? Standard (FTP) and secure options (FTPS) [ID 549180.

1] Modified 16-MAR-2010 Type SYSTEMDOC Status PUBLISHED

This is intended for all Oracle customers and who need to upload/download files to/from Oracle's FTP server in case they cannot upload to My Oracle Support. Please note that uploading files to My Oracle Support directly is the preferred way as the file(s) is/are attached directly to the SR and visisble to the support analyst(s). ----------Please note that the Siebel FTP Server is decommissioned. SRs can be viewed through My Oracle Support and also up- and downloads can be done through My Oracle Support. See further details if you still need to up-/download files through FTP.

What connections methods are available for Oracle's FTP server? a). Secure acces via FTPS (Secure FTP) Server: ftps.oracle.com Protocol: FTP over TLS/SSL (explicit encryption) Port: 21 Passive transfer mode should be enabled For FTPS to work, customer firewalls will need to allow access from all high ports on the client to the following ports i) 141.146.44.50 port 21 / tcp ii) 141.146.40.8 ports 49152 / tcp - 65535 / tcp iii) 141.146.40.10 ports 49152 / tcp - 65535 / tcp For FTPS please note the different server address given and you need to accept a certificate. FTPS Certificate information: Issueing organization: Verisgin Trust Issueing common name: Issueing country: US for issued organization: Oracle Corporation issued common name: ftps.oracle.com issued country: US Valid from: 21-JUL-2009 Valid until: 19-AUG-2014 23:59:59 GMT No own certificate at customer site is necessary. b) Insecure access via Standard FTP (Standard FTP) Server: ftp.oracle.com Protocol: FTP Port: 21 Passive transfer mode should be enabled

1. How do I upload files as a customer? Login to Oracle's FTP server via FTPS and then use username "anonymous" and your email id as password. Then navigate to folder /support/incoming and create a directory (example with your SR number) and upload the information as instructed by given by Oracle Global Customer Services. Due to security restrictions you cannot list directories and files inside directory /support/incoming. If this would be a problem for you request a named FTP account from Oracle. Normally you would take these steps to upload your files to an existing support case (if not instructed otherwise) - Login to Oracle's FTP server as user "anonymous" (without the quotes) and use your email address as password - Change to directory support/incoming - Create a new directory (we recommend using SR number) If this directory already exists you will get error message "550 directory creation failed" - Upload your files (Remember please: mode "ascii" for text files and "binary" for non-ascii files) You cannot upload a file twice, you need to rename it before. - Update your service request to indicate that you upload the files to Oracle's FTP server and provide the path so that Oracle Support can process the files. Preferrably files should be uploaded via My Oracle Support so they the uploaded files are automatically attached to your SR. Sample session: Unix/Linux: Open Console: $ ftp Windows: Open DOS Command Prompt C:\>ftp

ftp>open ftp.oracle.com Connected to bigip-ftp.oracle.com. 220-*********************************************************************** 220-Oracle FTP Server 220 Name (ftp.oracle.com:(none)): anonymous 331 Please specify the password. Password: ***** 230 Login successful. Remote system type is UNIX. Using binary mode to transfer files. ftp>cd support/incoming 250 Directory successfully changed. ftp>mkdir 1002003.991 257 "/support/incoming/1002003.991" created ftp>cd 1002003.991 250 Directory successfully changed. ftp>trace Packet tracing on. ftp>ascii 200 Switching to ASCII mode. ftp>put ora_lang-products.txt local: ora_lang-products.txt remote: ora_lang-products.txt 227 Entering Passive Mode (141,146,44,21,206,45) 150 Ok to send data. 100% |*************************************| 4892 545.04 KB/s --:-- ETA 226 File receive OK. 4892 bytes sent in 00:00 (9.21 KB/s) ftp>binary 200 Switching to Binary mode. ftp>put problem-testcase.pdf local: problem-testcase.pdf remote: problem-testcase.pdf 227 Entering Passive Mode (141,146,44,21,215,238) 150 Ok to send data. 100% |*************************************| 534 KB 50.14 KB/s 00:10 226 File receive OK. 547044 bytes sent in 00:12 (44.38 KB/s) ftp>close 221 Goodbye. ftp>quit 2. How do I download files as a customer? Login to Oracle's FTP server via FTPS and then use username "anonymous" and your email id as password. Then navigate to folder /support/outgoing and transfer the files to your system as instructed by Oracle Global Customer Services. Normally you would take these steps to upload your files to an existing support case (if not instructed otherwise) - Login to Oracle's FTP server as user "anonymous" (without the quotes) and use your email address as password - Change to directory support/outgoing/<directory> - Download your files (Remember please: mode "ascii" for text files and "binary" for non-ascii files) Sample session: Unix/Linux: Open Console: $ ftp Windows: Open DOS Command Prompt C:\>ftp ftp>open ftp.oracle.com Connected to bigip-ftp.oracle.com. 220-*********************************************************************** 220-Oracle FTP Server 220 Name (ftp.oracle.com:(none)): anonymous 331 Please specify the password. Password: ***** 230 Login successful. Remote system type is UNIX. Using binary mode to transfer files. ftp>cd support/outgoing/5006007.991 250 Directory successfully changed. ftp>ls 227 Entering Passive Mode (141,146,44,21,247,168) 150 Here comes the directory listing. -rw-rw-r-- 1 10261 8197 4001 Dec 04 09:59 ora_lang-products.txt -rw-rw-r-- 1 10261 8197 544768 Dec 04 09:59 problem-testcase.pdf 226 Directory send OK. ftp>trace Packet tracing on. ftp>ascii 200 Switching to ASCII mode. ftp>get ora_lang-products.txt local: ora_lang-products.txt remote: ora_lang-products.txt 227 Entering Passive Mode (141,146,44,21,210,105)

150 Opening ASCII mode data connection for ora_lang-products.txt (4001 bytes). 100% |*************************************| 4096 145.84 KB/s --:-- ETA 226 File send OK. 4096 bytes received in 00:00 (27.79 KB/s) ftp>binary 200 Switching to Binary mode. ftp>get problem-testcase.pdf local: problem-testcase.pdf remote: problem-testcase.pdf 227 Entering Passive Mode (141,146,44,21,243,27) 150 Opening BINARY mode data connection for problem-testcase.pdf (544768 bytes). 100% |*************************************| 532 KB 142.39 KB/s 00:03 226 File send OK. 544768 bytes received in 00:03 (142.36 KB/s) ftp>close 221 Goodbye. ftp>quit 3. How to request a named FTP account on Oracle FTP server for upload? Normally file uploads should be done through Metalink as files are attached to the SR directly and all support team colleagues can access to help resolving the issue. If you cannot use Metalink you can try FTP user 'anonymous' that is available to all Oracle users. In case you want to have our own named FTP account we would need - Customer's First Name and Last Name - Customer's Email Address and Work Phone Number. - Customer's Company Name (or an existing user with this company) - The Purpose for the Account (business justification) - External User: Yes But please be aware that approval process take some time. The benefit of this named account is that you could list, create and remove directories within your space and list, upload and remove files. You would have a dedicated user. Also very big file uploads can be resumed. Note: After some time of inactivity your named FTP account might be disabled and you need to contact Oracle again for re-activation. 4. What programs can be used for FTP file transfer? You can use DOS Command Prompt, but any FTP program compatible to the standards mentioned above can be used like * Windows platforms - Commandline FTP - WS-FTP ( http://www.ipswitch.com/ ) - WinSCP ( http://winscp.vse.cz/eng/ ) - FileZilla ( http://filezilla.sourceforge.net ) Note: Using a browser like Internet Explorer or Mozilla Firefox might cause upload problems on FTP server. In this case you could try a plug-in or rather use a FTP application. Downloading files from FTP server normally works in browser too. * Linux platforms - SFTP or FTP from operating system or additional packages/applications - gFTP ( http://gftp.seul.org/ ) - kBear ( links broken currently ) lftp which runs on Linux/Unix, supports FTPS. Use the following commands to configure SSL. # lftp host > set ssl:verify-certificate no # allow server SelfSigned cert > set ftp:ssl-force yes # to force FTPS even if FTP is available > set ftp:ssl-protect-data yes # to encrypt the data > user _name- # username to use > password password # prompt for password > ls # show directory listing * Unix platforms - SFTP or FTP from operating system or additional packages/applications - See 'lftp' command above if available * Mac OS X platform - Transmit ( http://www.panic.com/transmit ) - CaptainFTP ( http://captainftp.xdsnet.de/ ) - Fetch ( http://fetchsoftworks.com/ ) * IBM MVS, z/OS platform - SFTP or FTP from operating system or additional packages/applications * DEC/HP OpenVMS - SFTP or FTP from operating system or additional packages/applications This list is not a complete overview but should just be a starting point for you. Please note as these programs are third-party programs we cannot provide support for them!