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"I feel hurt and bitter". vs. "You are an insensitive
Label their feelings, rather than labeling people or
jerk."
situations.
"I feel afraid." vs."You are driving like a idiot."

Thoughts: I feel like...& I feel as if.... & I feel that


2. Distinguish between thoughts and feelings.
Feelings: I feel: (feeling word)

3. Take responsibility for their feelings. "I feel jealous." vs. "You are making me jealous."

"How will I feel if I do this?" "How will I feel if I


4. Use their feelings to help them make decisions.
don't"
They ask "How will you feel if I do this?" "How will
5. Show respect for other people's feelings.
you feel if I don't."
They use what others call "anger" to help them feel
6. Feel energized, not angry.
energized to take productive action.
They show empathy, understanding, and acceptance
7. Validate other people's feelings.
of other people's feelings.
They ask themselves: "How do I feel?" and "What
8. Practice getting a positive value from their would help me feel better?"
negative emotions. They ask others "How do you feel?" and "What
would help you feel better?"
9. Don't advise, command, control, criticize, judge They realize it doesn't feel good to be on the
or lecture to others. receiving end of such behavior, so they avoid it.
10. Avoid people who invalidate them, or don't As much as possible, they choose to associate only
respect their feelings. with other people with high EQ.
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