IMPORTANCE OF

HOUSEKEEPING
WHAT GUESTS WANT

 Good Service
 Price / Reasonable Rates
 Clean Appearance
 Name / Reputation
 Convenient Location
WHAT GUESTS WANT

1. Clean Appearance

2. Convenient Location

3. Price / Reasonable Rates

4. Good Service

5. Name / Reputation
IMPORTANCE OF HOUSEKEEPING

 House keeping is considered as the back bone of hotel

because they are the people who can make customers
happy or unhappy.
 If sheets are soiled, blankets are rough and scratchy,
pillows thin and non-supportive and shower curtains are
moldy and stained, the entire image of the hotel is
tarnished and the guest most likely will not return.
IMPORTANCE OF HOUSEKEEPING

 The housekeeping department is responsible for the

upkeep and maintenance of the entire hotel. One of the
first impressions a guest forms when he walks into a
hotel is a reflection on the housekeeping dept. no hotel
can function without this dept because it overseas
everything from guestrooms, public area, laundry, linen,
horticulture and flower arrangements and maintenance
housekeeping machinery.
IMPORTANCE OF HOUSEKEEPING

 Housekeeping is the department that deals essentially

with cleanliness and all ancillary service attached to that.
 The standard plays an important role in the reputation of
the hotels. One feels comfortable only in the
environment which is clean and well ordered, so
cleanliness is important for health foremost also for well
being.
IMPORTANCE OF HOUSEKEEPING
 Accommodation in hotels tend to be the largest part of the
hotel, it is the most revenue generating department, the
housekeeping department takes care of all rooms is often
largest department in hotels.
 The rooms in hotels are offered as accommodation to
travelers/ guest as individual units of bedroom. Some
interconnected rooms are also made which will be helpful to
the guest and families. Many hotels offer suits to the guest.
IMPORTANCE OF HOUSEKEEPING

 Hotel offer laundry, dry leaning facilities for guest

clothes, shoe polishing facilities also.
 Hotel aims to make environment comfortable and offer
specialized service to the guest.
 Hotel offer guest the choice of specialty restaurant,
coffee shop.
IMPORTANCE OF HOUSEKEEPING
 Hotels try to make the ambiance as pleasant as possible by
nice colour scheme, attractive furnishing and a well kept
efficient staff.
 House keeping is the department determine to a large extent
whether guests are happy during stay and in turn mankind
they return to the hotel.
 The fine accommodation and service are provided to the guest
so they are pleased with the hotel. The guest satisfaction is its
primary object and the hygiene factor must always be present
in the hotel.
IMPORTANCE OF HOUSEKEEPING

 Earlier, considered a back-of-the-house operation, the

perception of housekeeping has undergone a sea change.
Now, not just managers and supervisors, but staff at all
levels including Housekeepers are being encouraged to
interact with guests. 
IMPORTANCE OF HOUSEKEEPING

 Since the feedback they receive is first-hand, it helps the

management to respond promptly to the guest’s
requirements. This also helps update guest history more
accurately.
HOUSE KEEPING ORGANIZATION
CHART
CLEANING PROCEDURE

The procedure of cleaning guest rooms by the housekeeping

department can be summarized in the following way:

 Checkout clerk (or cashier) contacts the Housekeeping

Department that a room became vacant and needs
cleaning!
 Housekeeping Department updates the room status from
occupied to on-change and sends a room maid to clean the
room
CLEANING PROCEDURE
 Room maid cleans the room and contacts the housekeeping
department back about the latest status and condition of the
room (especially for out-of-order and out-of-service!)
 If the room is Out Of Order for any reason (i.e. Room is
extensively dirty, or needs repair!), then the Housekeeping
Department deducts that room from those available for sale,
until either scheduled to be extensively cleaned or post to the
confirmation from the Maintenance Department that the
deficiency was repaired!
CLEANING PROCEDURE
 Housekeeping Department sends their inspectors to check whether
the stated room has been cleaned to the hotel standards or not!
 If the room is cleaned to hotel’s standards, the Housekeeping
Department shall update the room status from On-Change to Clean
and Available for Sale and communicate this to the Front Office
Department!
 If the room is not cleaned to hotel standards, inspectors
communicate to the Housekeeping Department that the room shall
be cleaned again!
ROOM GUEST NEEDS SATISFACTION
 If at the reservation or registration process, guests have
communicated certain specific needs related to certain specific
amenities and/or facilities that needed to be provided in the
room, then the Front Office Department shall communicate
this directly to the Housekeeping Department or indirectly to
the Concierge who shall further communicate this to the
Housekeeping Department and follow up to ensure the actual
provision in a timely and accurate manner!