Green Belt Define Activities Identify Project, Champion and Project Owner Determine Customer Requirements and CTQs Define Problem, Objective, Goals and Benefits Define Stakeholder/Resource Analysis Map the Process Develop Project Plan Define Quality Tools Kano Model Project Charter and Plan Tree Diagram SIPOC Process MapDefine Ouvortiinisy 6c, Objectives: u identify and clearly define a prioritized area of improvement that will benefit the company financially m Show through a business case that this is more important than anything else the team may work on = Commission a team under a Black/Green Belt to carry out the improvement activities Where are the opportunities? m Customers (Voice of Customer - VOC) m Business (Voice of Business - VOB)‘Milnelosy - VOC 65. Voice of the Customer (VOC) A comment or statement expressed by customer in common language about your product or service or organization Examples: m You guys never deliver on time m@ There are too many mistakes in your software m= Why does your company take so long to respond m= How many people should | talk to for getting this simple thing done? m Why can’t you fix this problem conclusively? What VOC do you express / hear about your product / service delivery?