Documentos de Académico
Documentos de Profesional
Documentos de Cultura
Y
uPERSONAL PROCESS
uOCCURS BETWEEN PEOPLE
uINVOLVES CHANGE IN BEHAVIOUR
uMEANS TO INFLUENCE OTHERS
uEXPRESSION OF THOUGHTS AND
u EMOTIONS THROUGH WORDS & ACTIONS.
uTOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
uIT IS A SOCIAL AND EMOTIONAL PROCESS.
Y
Y Y
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Receiver
Medium
(decodes
Sender Feedback/
(encodes) responase
ñ
Ú
Ú
u
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u
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VALUE OF LISTENING
u Listening to others is an elegant art.
u Good listening reflects courtesy and good manners.
u Listening carefully to the instructions of superiors improve
competence and performance.
u The result of poor listening skill could be disastrous in business,
employment and social relations.
uGood listening can eliminate a number of imaginary grievances of
employees.
uGood listening skill can improve social relations and conversation.
uListening is a positive activity rather than a passive or negative
activity.
ESSENTIALS OF COMMUNICATION
Dos