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uPERSONAL PROCESS
uOCCURS BETWEEN PEOPLE
uINVOLVES CHANGE IN BEHAVIOUR
uMEANS TO INFLUENCE OTHERS
uEXPRESSION OF THOUGHTS AND
u EMOTIONS THROUGH WORDS & ACTIONS.
uTOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
uIT IS A SOCIAL AND EMOTIONAL PROCESS.
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VALUE OF LISTENING
u Listening to others is an elegant art.
u Good listening reflects courtesy and good manners.
u Listening carefully to the instructions of superiors improve
competence and performance.
u The result of poor listening skill could be disastrous in business,
employment and social relations.
uGood listening can eliminate a number of imaginary grievances of
employees.
uGood listening skill can improve social relations and conversation.
uListening is a positive activity rather than a passive or negative
activity.
ESSENTIALS OF COMMUNICATION
Dos

uAlways think ahead about what you are going to say.


uUse simple words and phrases that are understood by every body.
uIncrease your knowledge on all subjects you are required to speak.
uSpeak clearly and audibly.
uCheck twice with the listener whether you have been understood
accurately or not
uIn case of an interruption, always do a little recap of what has been already
said.
uAlways pay undivided attention to the speaker while listening.
uWhile listening, always make notes of important points.
uAlways ask for clarification if you have failed to grasp other·s point of view.
ESSENTIALS OF COMMUNICATION
DON·Ts
uDo not instantly react and mutter something in anger.
uDo not use technical terms & terminologies not understood by
majority of people.
uDo not speak too fast or too slow.
uDo not speak in inaudible surroundings, as you won·t be heard.
uDo not assume that every body understands you.
uWhile listening do not glance here and there as it might distract
the speaker.
uDo not interrupt the speaker.
uDo not jump to the conclusion that you have understood every
thing.
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uIMPROVE LANGUAGE.
uIMPROVE PRONUNCIATIOON.
uWORK ON VOICE MODULATION.
uWORK ON BODY LANGUAGE.
uREAD MORE
uLISTEN MORE
uAVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA
PRESENTATION ETC.
uINTERACT WITH QUALITATIVE PEOPLE.
uIMPROVE ON YOU TOPIC OF DISCUSSION,
uPRACTICE MEDITATION & GOOD THOUGHTS.
uTHINK AND SPEAK.
uDO NOT SPEAK TOO FAST.
uUSE SIMPLE VOCABULARY.
uDO NOT SPEAK ONLY TO IMPRESS SOMEONE.
uLOOK PRESENTABLE AND CONFIDENT.
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