Documentos de Académico
Documentos de Profesional
Documentos de Cultura
Submitted To:
M. Srinivas G. A.
Narasimham
Submitted By:
Swagatika Deo
CONTENTS
S. No Description Page No
1 Industry 3-6
2 3CETT 7 - 41
a) Company 7 -25
b) Customer 25 - 29
c) Competitor 29 - 32
d) Environment 32 - 33
e) Technology 33
f) Terminology 33 - 41
3 Business Objective 42 - 43
4 SWOT Analysis 44 - 45
5 Who is Who 46
Broking Insights
Terminals
Almost 52% of the terminals in the sample are based in the
Western region of India, followed by 25% in the North, 13% in
the South and 10% in the East. Mumbai has got the maximum
representation from the West, Chennai from the South, New
Delhi from the North and Kolkata from the East.
In the cash market, around 34% firms trade at NSE, 14% at BSE
and 52% trade at both exchanges. In the equity derivative
market, 48% of the sampled broking houses are members of
NSE and 7% trade at BSE, while 45% of the sample operate in
both stock exchanges. Around 43% of the broking houses
operating in the debt market, trade at both exchanges with
31% and 26% firms uniquely at NSE and BSE respectively.
Products
The survey also revealed that in the past couple of years, apart
from trading, the firms have started offering various
investment related value added services. The sustained growth
of the economy in the past couple of years has resulted in
broking firms offering many diversified services related to IPOs,
mutual funds, company research etc. However, the core
Future Plans
68% of the firms from the sample have envisaged strategies for
future growth. With the middle class Indian investor as well as
foreign investor willing to invest in the stock market, majority
of the firms preferred expansion of institutional and the Foreign
Institutional Investor clients in their areas of growth. Around
84% have shown interest in expanding their institutional client
base. Nearly 51% of such firms are located in the West, 25% in
North, 15% are from South and 9% from East. Since the past
C0MPANY
• Advisory services
• Currency derivatives
STOCKBROKING SERVICES
Advisory Services
FACT SHEET
Founded 2001
Started Operations FY 2001-02y
Headquarters Bangalore, India
World Wide Web Address www.metlife.co.in
Managing Director Rajesh Relan
Employees 7688
Financial Advisors 56,072
Bank assurance Tie-Ups 5 (J&K Bank/Axis Bank/Dhanalakshmi
Bank/Karnataka Bank/Barclays)
Number Of Products Over 20 products
Presence Through 192 offices in 131 cities
MetLife Offices
Presence Through Bank 1910 offices in 686 cities
Partners
Rajesh has twenty years experience in the financial services sector, of which he has spent ten
years in the Indian Life Insurance industry. Visualizing the scope and growth he became a
part of this sunrise industry in 1999, much before it was opened to the private players.
Over these years, he has contributed significantly to the development of the private
life insurance industry through his strategic ideas, understanding of product development and
Rajesh joined MetLife India in 2006 and has transformed the organization since then. With
exceptional skills in business strategy & planning, Rajesh laid the foundation for MetLife’s
success in the Indian market. Under his able leadership, MetLife today is one of the top three
fastest growing life insurance companies in the country, consecutively for the last 30 months.
The company has more than doubled its market share over the last 36 months
and continues to register positive growth despite the de-growth of the entire
life insurance industry over the last six months.
Educational Qualifications
Rajesh has a Masters degree in Management Studies specializing in marketing from Narsee
Monjee Institute of Management Studies, University of Mumbai in 1989.
CORE VALUES
• We lead through Innovation to offer world class and competitive products to our
customers
• We build Long Term Relationships with our customers by creating a world class
service experience through operational excellence and the innovative use of
technology
• We create a Customer Centered and Result Focused Vision that inspires each one of
our Associates and has their buy-in
• We are committed to creating a High Performance Organization by
creating an environment that allows each one of our Associates to
perform at their peak. As a result we will also be recognized as an
Employer of Choice
• Build financial freedom for all through leadership in providing financial advice and
building long-term relationships through innovative protection, accumulation and
Corporate Partners
As the vital channel for MetLife’s products, we have chosen some exemplary banks and
financial institutions. These will serve as the interface between our customers and us to aid us
understand the unique needs and aspirations of every Indian. And update our products with
features that form the cornerstones of financial freedom.
Axis Bank was the first of the new private banks to have begun
operations in 1994, after the Government of India allowed new
private banks to be established. Axis Bank is one of the fastest
growing private sector banks in the country. The Bank has
strengths in both retail and corporate banking and is committed to
adopting the best industry practices internationally in order to
achieve excellence.
Axis Bank is one of the few banks in India that have built up a
fully integrated centralized banking architecture to offer banking
services anywhere, anytime. At the end of March 2008, the Bank
increased its reach to 433 cities, towns and villages across the
country through 713 Branches & Extension Counters and 2904
ATMs. The Bank offers a complete range of retail and corporate
services, including retail loans, corporate and business credit,
foreign exchange and trade finance services, investment banking,
depository services and investment advisory services. Their
deposit base as on 30th June 2008 stands at Rs. 88,973 crores
NRI Accounts
Credit Cards: Gold, Silver & first EMV standard based Platinum
Credit Card
International Footprint
Barclays is spreading its reach across India and now has 5 offices in
the country. The head office is located in the financial hub of Mumbai
in Western India. The other four cities include New Delhi, India’s
capital, Junagadh, a major trading hub in Gujarat and two key nodes
in South India - Kanchipuram which is near Chennai, and another at
Nellamangala near Bangalore.
Vision
To be the preferred financial services provider by consistently
delivering innovative solutions and a best-in-class customer
experience, and thus become one of India’s top international banks.
Products and services
Current Accounts
Term Deposits
Personal Loans
Premier Banking
Barclaycard
Deposits
Trade Finance
Treasury Solutions
The Bank has put in place Real Time Gross Settlement (RTGS)
System and NEFT to facilitate large value payments and
settlements in real time on-line mode on a transaction-by-
transaction basis. The Bank has ventured into both life and non-
life insurance business. It is selling life insurance products of M/s.
MetLife India Insurance Company Private Limited, a renowned
global player in this segment and non-life insurance products of
The Oriental Insurance Company Limited as their corporate
agent. The Bank is also a depository participant of NSDL
(National Security Depository Limited) offering Demat services
through selected branches.
Profile
Incorporated in 1938 as a limited company.
Plan and non -plan funds, taxes and non-tax revenues routed
through the bank.
CUSTOMERS
It is important for a customer to understand that according to the typical stage of life,
which they are currently in and based upon that their financial needs changes. Therefore, it is
vital for a customer to know about their financial commitments and long term financial need
before choosing a product. MetLife India Private Insurance Company is one of the fast
growing companies in the market. The customers are the most important players to make
MetLife a successful company in the insurance sector. Customers of MetLife India Private
Insurance Company is segmented based on the different age groups.
Life insurance needs are probably zero, as there are likely to be no dependants.
There is possibly a need for savings. Examples:
1. Go on a holiday.
2. Buy a new car.
3. Buy furniture, curtains, carpets etc., for their home.
4. Set up a new house.
5. Buy jewellery.
Stage Overview
This stage calls for maximum Insurance Protection because of the following reasons:
Stage Overview
• Retirement Planning,
• Wealth Transfer or other savings vehicles could be used for this stage of life.
• Their emphasis should be on returns on investment - so, with-profit or unit-linked
products would be ideal.
Stage Overview
Major Competitors
ICICI Prudential
LIC India
Minor Competitors
AVIVA
ING Vysya
a) Micro Environment
b) Micro Environment
Micro Environment
Macro Environment
• The products and plans that are offered by the company are very good and beneficial
to the customers
• As the market share of the company is increasing day by day it shows a positive
environment
TECHNOLOGY
With the advances in technology, the company has also adopted and adapted to automated
operations and maintenance. All systems are interconnected and communicate via an Intranet
connected to a central server which provides data to all clients respectively. Central data
storage in this format enables availability of data throughout. Lotus Notes is software for
configuring internal mails and to communicate. A central Z folder is created and maintained
and the data in this folder is available and can be accessed from any part of the world.
Age limits
Any life insurance policy has minimum and maximum ages, below and above which the
insurer doesn’t accept applications or renew policies.
Annuity Plans
These plans provide for a “pension” to be paid to the policyholder or his spouse starting at a
pre-determined date. At the end of the tenure, you start to enjoy a regular pension amount till
the end of either’s lifetime. In the event of death of both of you during the policy period, the
next of kin get a lump sum amount. You can also have the flexibility of choosing a mix of a
lump sum money back amount and pension under these plans.
Assignee
Assignee is the person to whom the benefits of a life insurance policy are assigned.
Assignor
Assignor is the person who holds the right/title of the policy and it’s he/she who can make a
valid assignment.
Assured / Insured
It is the person, whose life is insured i.e., upon whose death, the death benefits are payable
under a life insurance policy. When the policy is on one’s own life, the policy owner and the
insured is the same person.
Beneficiary
Beneficiary is the person(s) or entity(ies) (for e.g. corporation, trust etc.) who is named in the
policy as the recipient of insurance proceeds upon the death of the insured.
Bonus
Bonus is the amount added to the basic sum assured under a participating life insurance
policy.
Claim Amount
It is the amount payable by the Insurer to the Insured/Beneficiary in the event of a claim
arising.
Death Benefit
This is the payment made to the beneficiary of a policy upon the death of the insured person.
Deferment Period
This is a form of Term Insurance in which the premium paid in the first year is more than the
subsequent premiums. As the name suggests, this doesn’t involve a “deposit”.
Endowment Policy
Under the Endowment Policy, the assured is bound to pay an annual premium, which is
determined on the basis of the assured’s age and the term of the policy. And the insured
amount is payable by the Insurer at the end of a specified number of years or upon the death
of the Insured, whichever is earlier.
Face Amount
Commonly used to refer to the principal sum involved in the contract. The actual amount
payable may be decreased by loans or increased by additional benefits payable under
specified conditions or stated in a add on benefit.
Free Look
Provision required in most states whereby policy owners have either 10 or 20 days to
examine their new policies at no obligation.
Group Insurance
Under a single Group Insurance Policy, a number of people could be insured. This is usually
the case of companies, where the employer insures all its employees under one policy.
Guaranteed Addition
Insurability
All conditions pertaining to individuals that affect their health, susceptibility to injury and
life expectancy are taken into account to arrive at the individual’s risk profile – and thereby
the insurability.
Insurable Interest
This is measured by the loss, which the Policy Owner would suffer on the unfortunate death
of the Life Assured. When a Policy Owner insures his own life, it is presumed that there is an
unlimited insurable interest.
Keyman Insurance
This is a policy taken by an employer on the lives of its important employees, on whose life
the business is dependent upon.
Lapsed Policy
A policy, that has been terminated due to non-payment of premium dues and hence is no
longer in force.
Life Assured
This refers to the person whose life is being insured.
Loyalty Additions
Loyalty addition usually, is the difference between the performance of the Insurer (business-
wise) and the guaranteed additions that the Insured enjoys. It usually is a small percentage of
Maturity
This is the date upon which, the face amount of a life insurance policy is paid to the policy
holder – that is, if the policy hasn’t been previously invoked to cover contingencies like death
etc.
Maturity Claim
The payment due to the policyholder at the end of the stipulated term of the policy is called
maturity claim.
Nomination
An act through which, the policyholder authorizes another person to receive the maturity
claim. The person who is authorized, is called the Nominee.
Policy
This is the legal document that details out all the conditions of the insurance contract
between the Insurer and the Insured.
Policy Period
This is the time period during which the Policy is in force and the protection cover is valid.
Premium Notice
This is the notice that informs the Insured about the premium due. And is sent by the Insurer
or one of its agencies to the Insured. This is also termed as Renewal Notice.
Paid-up Value
Paid-up Value is the reduced amount of sum assured paid by the Insurer, in case the Insured
discontinues payment of premiums. This is applicable only when the Insured has paid the
premiums in full for the first three years.
Reinstatement
A lapsed policy can be reinstated to in-force status after expiration of the grace period which
the Insured enjoys to pay premiums. The Insurer has the privilege to deny reinstatement
depending on the insurability of the Insured. Moreover, this will also necessitate the Insured
to pay up the total amount of the past premium, due.
Risk
This is the obligation assumed by the Insurer when a policy is issued. The process of
evaluating and selecting risk is known as underwriting.
Rider
A provision attached to a policy, that adds benefits not defined in the original policy and
customizes the policy for the individual’s needs.
Rebating
All or part of the commission earned by the Insurer’s agencies being passed on to the
prospect as an inducement to buy or renew a policy. Under law, rebating is strictly
prohibited.
Reinsurance
This is a method by which the Insurer transfers the risk under a High Sum Assured Policy to
another entity (who will be called the Reinsurer) on payment of a Reinsurance Premium.
Suicide Clause
The clause in the Insurance Contract that defines that no death benefits will be payable by the
Insurer, in case the Insured commits suicide during a specified initial period, usually in the
first year of the policy.
Sum Assured
This is the amount that the Insurer agrees to pay the Insured/Nominees on the occurrence of a
contingency (e.g., death) or on maturity.
Surrender Value
A policyholder has the option of canceling his policy with the Insurance Company, provided
premiums have been paid for three consecutive years. And thereby claims a surrender value,
which is usually part of the total sum assured.
Survival Benefit
This is the payment of the sum assured to the Insured by the Insurer through installments.
This usually is the case with a money-back policy where, the Insured enjoys the benefits of
surviving the contingency (e.g. death).
Term
This is the period for which the Insurer provides the Insured with insurance coverage.
Uninsurable Risk
Risks that are not acceptable or open to insurance – usually assessed by the Insurer, are
Uninsurable Risks.
Void Contract
A contract that is usually drawn up by fraud or providing false details. Under a void contract,
there cannot be any action as no rights or obligations are cast on the parties to the contract
Waiting Period
A specific time that must pass following the onset of a covered disability before any benefits
will be paid under a disability income policy.
PPT
PPM
PT
Policy Term
Term Assurance
TROP
AFIP
SA
Sum Assured
TDS
CT
Coverage Term
REINSTATE
WEEK
TARGET ASSIGNED PER WEEK ADVISORS
NUMBER
Generation of Life Insurance Premium worth Rs. 7500 Recruitment of 1
WEEK – 1
per week Financial Advisor
Strengths
• Accumulation
o Whole Life Policy
Met 100- Limited Pay Whole life Non - Participating
Met 100- Limited Pay Whole life Participating
o Endowment Policy
MET Suvidha
o Money Back Policy
Met Sukh Money Back Non Participating
Met Bhavishya
• Multi Purpose
o Met Smart Gold
o Met Easy
o Met Smart Plus
o Met Smart Premier
o Met Smart Plus - Single Pay
o Met Smart Premier - Single Pay
• Protection
o Met Suraksha - TROP
• Add Ons
o Accidental Death Benefit (ADB)
o Term Rider
o Waiver Of Premium
o Critical Illness
• Customer Service
• Promotional Activities
• Brand Image
Weaknesses
Threats
WHO’S WHO
AREA MANAGER
[1]
[1]
[5]
SALES MANAGER
[34]
[6]
FINANCIAL ADVISORS
[500]
We were trained on the products for three days and the products that were explained were
five. The most important part was that it was just not one side speech or class. We were also
asked to give presentation on what we have learned so far about the products. We were
divided into two teams and were provided with two team leaders from the team. We were
also motivated to do hard work and earn as much can we do and how we can get recognition
in the company as a whole.
It can be concluded that all together the orientation in the company was very motivated and
also knowledge giving, which will surely help us not only in this Internship Program but also
in future life.