Siam Ceramic

Small Group
Action Learning
From :
Presented by
1. Mr. Ekkamon Thawong
2. Mr. Songyot Khomkham
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THE
SIAM
/

CERAMIC GROUP INDUSTRIES CO., LTD. / SMALL GROUP ACTION LEARNING
Topic Presentation

Company Profile
Company
Profile
Vision/Mission/Company Policy/Action Plan
Employees Profile
*+,-*.,/012+31
*+, .,/0143//56278
People Development in SCG

Implementation in SGI
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THE SIAM CERAMIC GROUP INDUSTRIES CO.,LTD.

(SGI)
Corporate :
Business
Product
Established : June 15, 1994

Registered Capital Stocks : 960,000,000 BHT
(38,400,000 USD)
3
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SIAM
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SGIs Location
. 7+6-@
?. H*5
3* H , N,@ 5O/ +3HHA ?>,3
THE SIAM CERAMIC GROUP INDUSTIES CO.,LTD.
40 78 2 R. @6*D
@6*DDS+A 1. 7+6/6
. 7+6-@ ??.. H*5 18140
56 D7,+@T
4
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Brands
Wall Tiles
8x 10
Floor Tiles
8x 8
12x 12
16x 16
5
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Floor Tile 16x16

6
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Floor Tile 12x12

7
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Wall Tile 8x10

8
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Floor Tile 8x8
9
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Hard Skill (Technical Skill)

Safety
Started
Soft Skill (People Skill)
September95
5S
March96
Suggestion
March97
ISO 9002 : 1994
November99 SGI Ready Together
TQC
December00
Corporate Culture
January01
Quality of Work life
TQM/TPM
January02
The Power of Corporate Culture
November02 The 7 Habit of Highly effective people

ISO 9001 : 2000
January04
OHSAS/TIS18001 : 1999
March05
Malaysia Standard (MS ISO13006,2003)
March05
May05
Innovation
ISO14001 : 2004
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Conserving energy sustainably with

employees participation
Leadership Development Program

(C-Leader)
October05
June06
Constructionism (C-Building),
Skill Based, SGI Inno Team
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Hard Skill (Technical Skill)

Knowledge Management
Integrated ISO System (ISO9001,
ISO14001, OHSAS/TIS18001)
SCG Contractor Safety Certification
System
Environmental Performance
Assessment Program (EPAP)
Sustainable Development
Safety Environmental Performance
Assessment Program (SPAP)
Carbon Dioxide Emission Verification
Started
Soft Skill (People Skill)
January07
April07
June07
Small Group Action Learning
November07
January08
Reducing Global Warming Project

with good conscience and related
people participation
March08
May08
11
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TQM/TPM
ISO 9001/14001/18001
Knowledge Management (KM)
Operational Excellence (OE)
5S
Ect.
C- Leader
(Leadership Skill)
C-Building
(Constructionism)
7 Habits Of Highly
Effective People
Ect.
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Topic Presentation

Company Profile
Vision/Mission/Company Policy/Action
Plan
Vision/Mission/Company
Policy/Action
Plan
Employees Profile
*+,-*.,/012+31
*+, .,/0143//56278

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14
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15
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16
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THE
SIAM
/

Topic Presentation

Company Profile
Employees Profile
Employees
Profile
*+,-*.,/012+31
*+, .,/0143//56278

,3>, ++?
,3-* @,*7A@5BC,D6E,>,6,+
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/FG7,5/H@-*,-4
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THE
SIAM
/

0.6%
7.0%
Management
Supervisor
92.4%
Operator&Subcontract
18
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THE
SIAM
/

Topic Presentation

Company Profile
Employees Profile
*+,-*.,/012+31
*+,-*.,/012+31
*+, .,/0143//56278

,3>, ++?
,3-* @,*7A@5BC,D6E,>,6,+
@,,, 184/
/FG7,5/H@-*,-4
/F?? -786@,H>, I? -*@, 6 J+
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19
THE
SIAM
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Vision
Mission
Company Policy/
Action Plan
Small Group
Business
Result
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TOP
DOWN
20
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SIAM
/

Topic Presentation

Company Profile
Employees Profile
*+,-*.,/012+31
*+,
*+, .,/0
143/1

.,/0
/5436278
//56278
People Development
in SCG in SCG
People
Development
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THE
SIAM
/


SCG Training & Development
- Human Resources Development
Program
Corporate Level
AMP
AMP
Adv Mgt Prog.

Adv Mgt Prog.
Executive (20 25 yrs)
BCD
BCD
Bus. Concept Dev.

Bus. Concept Dev.
ABC
ABC
Operator
Abridged Bus.Concept.
Negotiation
Problem Solving
& Decision Making
Communication
Presentation
Coaching
LDP
LDP33
Facilitative Leadership
ill
Sk
Mgt. Dev .Prog.

Mgt. Dev .Prog.
Manager (12 16 yrs)
Supervisor (6 10 yrs)
MDP
MDP
General Management
ip
sh
er
ad
Le
B
us
in
es
s
K
no
w
le
dg
e
EDP
EDP
Exec.. Dev .Prog.

Exec.. Dev .Prog.
LDP
LDP22
Leading the Team

Leading the Team
English
Teamwork
LDP
LDP11
Leading Yourself
Leading Yourself
SCG Values CG Ethics

TQM-OperationalTQM-Operational
Excellence
Excellence
Safety and Environment
2008 SCG
Competency Based Development
Company Level
TRM-Functional Training
Philosophy
- Goal and Direction in Human
Resources Development
-Business / Leadership /
Functional / TQM
-Development Expenses
(600 MB/year)
- Learning Organization
-Eager to Learn KM /
e Learning
- Constructionism
- Development of Business
Associates
- Business Partners/ Suppliers
1. Contructionism (C-Building)
2. Leadership Skill (C-Leader)
3. Operational Excellence (OE)
4. Knowledge Management (KM)
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SIAM
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Topic Presentation

Company Profile
Employees Profile
*+,-*.,/012+31
*+,
*+, .,/0
1 -*,-
3/6278
/56278

.,/0
1 4/3ZG/7,
4/5
Implementation in SGIin SGI

Implementation
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@,,, 184/
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THE
SIAM
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Program
Corporate Level
AMP
AMP
Adv Mgt Prog.

Adv Mgt Prog.
BCD
BCD
Bus. Concept Dev.

Bus. Concept Dev.
ABC
ABC
Operator
Negotiation
Problem Solving
& Decision Making
LDP
LDP33
Communication
Presentation
Coaching
ill
Sk
Mgt. Dev .Prog.

Mgt. Dev .Prog.
Manager (12 16 yrs)
MDP
MDP
General Management
ip
sh
er
ad
Le
B
us
in
es
s
K
no
w
le
dg
e
EDP
EDP
Exec.. Dev .Prog.

Exec.. Dev .Prog.
LDP
LDP22
Leading the Team

Leading the Team
English
Teamwork
LDP
LDP11
Leading Yourself
Leading Yourself

TQM-Operational Excellence
2008 SCG
Company Level

Philosophy
Functional / TQM
(600 MB/year)
e Learning
- Constructionism
Associates
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THE
SIAM
/

Constructionism (C-Building)
Objective : Develop Learning skill through constructionism
OWNERSHIP
TEAM LEARNING
INTERNAL MOTIVATION
LEARNING TO LEARN
MINDFULNESS
25
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SIAM
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Program
Corporate Level
AMP
AMP
Adv Mgt Prog.

Adv Mgt Prog.
BCD
BCD
Bus. Concept Dev.

Bus. Concept Dev.
ABC
ABC
Operator
Negotiation
Problem Solving
& Decision Making
LDP
LDP33
Communication
Presentation
Coaching
ill
Sk
Mgt. Dev .Prog.

Mgt. Dev .Prog.
Manager (12 16 yrs)
MDP
MDP
General Management
ip
sh
er
ad
Le
B
us
in
es
s
K
no
w
le
dg
e
EDP
EDP
Exec.. Dev .Prog.

Exec.. Dev .Prog.
LDP
LDP22
Leading the Team

Leading the Team
English
Teamwork
LDP
LDP11
Leading Yourself
Leading Yourself

2008 SCG
Company Level

Philosophy
Functional / TQM
(600 MB/year)
e Learning
- Constructionism
Associates
Logo
26
THE
SIAM
/

Leadership Skill (C- Leader)

LEADERSHIP
FUNCTIONS
Direction
Motivation
Guidance
Leading
Performance
Leading
Change
Goals and
Objectives
Vision and
Values
Recognition
and Rewards
Expectations
Coaching/
Feedback
Modeling
27
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SIAM
/


Program
Corporate Level
AMP
AMP
Adv Mgt Prog.

Adv Mgt Prog.
BCD
BCD
Bus. Concept Dev.

Bus. Concept Dev.
ABC
ABC
Operator
Negotiation
Problem Solving
& Decision Making
Communication
Presentation
Coaching
LDP
LDP33
ill
Sk
Mgt. Dev .Prog.

Mgt. Dev .Prog.
Manager (12 16 yrs)
MDP
MDP
General Management
ip
sh
er
ad
Le
B
us
in
es
s
K
no
w
le
dg
e
EDP
EDP
Exec.. Dev .Prog.

Exec.. Dev .Prog.
LDP
LDP22
Leading the Team

Leading the Team
English
Teamwork
LDP
LDP11
Leading Yourself
Leading Yourself

TQM-OperationalTQM-Operational
Excellence
Excellence
2008 SCG
Company Level
Philosophy
Functional / TQM
(600 MB/year)
e Learning
- Constructionism
Associates
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28
THE
SIAM
/

Operational Excellences (OE)

Operational Excellence Engineer
Key attribute to support OE.
Problem solving skill
Knowledge of Statistical tools and techniques
and capability to apply in daily work
Daily management system

Continuous improvement or Kaizen
Zero Defect
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THE
SIAM
/


Program
Corporate Level
AMP
AMP
Adv Mgt Prog.

Adv Mgt Prog.
BCD
BCD
Bus. Concept Dev.

Bus. Concept Dev.
ABC
ABC
Operator
Negotiation
Problem Solving
& Decision Making
LDP
LDP33
Communication
Presentation
Coaching
ill
Sk
Mgt. Dev .Prog.

Mgt. Dev .Prog.
Manager (12 16 yrs)
MDP
MDP
General Management
ip
sh
er
ad
Le
B
us
in
es
s
K
no
w
le
dg
e
EDP
EDP
Exec.. Dev .Prog.

Exec.. Dev .Prog.
LDP
LDP22
Leading the Team

Leading the Team
English
Teamwork
LDP
LDP11
Leading Yourself
Leading Yourself

2008 SCG
Company Level

Philosophy
Functional / TQM
(600 MB/year)
e Learning
- Constructionism
Associates
Logo
30
THE
SIAM
/

Knowledge Management (KM)
Knowledge Management Process

1.Knowledge Identification
The process through
which organizations
generate value from
their intellectual and
knowledge--based
knowledge
asset
2. Knowledge Creation and Acquisition

3. Knowledge Organization
4. Knowledge Codification and refinement
5. Knowledge Access
6. Knowledge Sharing
7. Learning
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After
Before
TOP
DOWN
Vision
Vision
Mission
Mission
TOP
DOWN
Company Policy/
Action Plan
Business
Result
Company Policy/
Action Plan
Small Group
Action Learning
BOTTOM UP
Small Group
Sustainable Development
Willingness
Business
Result
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C-Building C-Leader
(Leadership
(Constructionism) Skill)
Capability
OE
(Operational
Excellence)
KM
( Knowledge
Management)
32
THE
SIAM
/

Topic Presentation

Company Profile
Employees Profile
*+,-*.,/012+31
*+, .,/0143//56278

,3>, ++?
,3>, ++?
,3-* @,*7A@5BC,D6E,>,6,+
@,,, 184/
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Logo
33
THE
SIAM
/

,3>, ++?
1. H,6/--*,3>, ++?6_@6,
Logo
34
THE
SIAM
/

,3>, ++?
2. ! -+@3 1R5/*H6@A_@6,"# $
Small Group ,8_@6, Small Group Action Learning DJ /`+
58+>,868++>,4/H8, , E
35
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THE
SIAM
/

,3>, ++?
3. +3/*a558 DJab-?61R5/*H6@A6_@6,., b+1+,>,?
1, % ,3>, ++?
H,G
@, /`+,6,3>, ++?
1R5/*H6@A6_@6,
/-6_@6,
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,/* +582+,3>, ++?
-/* +E,3>, ++,
- @,*7AE,3>, ++?
-+,62+,3>, ++?
, aJ7H1-* ,E a a,G
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36
THE
SIAM
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,3>, ++?
4. 583>, ++?-*&

Small Group Action Learning
aJ58 ....1+H+.... -E+ .....>,56, a6/c6+......H8+ ....N8>,56.....de, ...E 1....._66,+..........
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Month
Step
P/A
W1
..-08
W2 W3
W4
W1
..-08
W2 W3
W4
W1
..-08
W2 W3
W4
W1
..-08
W2 W3
W4
W1
..-08
W2 W3
W4
W1
..-08
W2 W3
W4
W1
..-08
W2 W3
W4
W1
..-08
W2 W3
W4
Step 1
Step 2
P
A
P
Step 3
A
P
Step 4
D
Step 5
A
P
A
Step 6
Step 7
@5BHm3n H5++1* /r,58
P
A
P
A
Loss tree
Why-Why Analysis
Present
Present
Saving
Present
Small Group
Small Group
()
Small Group
Action Learning
Action Learning
Date 7/05/2008
Date 24/06/2008
Date 19/07/2008
Date 20/08/2008
1>,-7+86
Date 15/02/2008
H5 A D DI6
7+.58
TPM&TQM
?*m3n 7
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H,a
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H,a
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Date 29/03/2008
Date 14/03/2008
Pivot Table
Cause&Ef fect Diagram
Sof t Skill
( )
Date 14/03/2008

Date 25/04/2008
,
,
( )
Date 14/03/2008
FA

,
QC Tool
Action Picture
Action Learning

QCC
QCC Story
Tool
Pivot
QCC
Table Matrix

Breakdow n
QCC Story
QCC

Saving
(
)
Internet
37
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THE
SIAM
/

,3>, ++?
5. ?327, Show & Share 2+*78,6,>,? DJ /`+ H>,75843
& - / +@,/*H,BA?,,>,?
38
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THE
SIAM
/

Example Group Name

Section
Process Plan
Month
Step
W1
P/A
Step 3 Planning
Step 4 Problem Analysis
D
Step 5 Problem Couterattack Measure
Step 6 Conclusion
Step 7 Standardization
Mar-08
W2 W3
W4
W1
Apr-08
W2 W3
W4
W1
May-08
W2 W3
W4
W1
Jun-08
W2 W3
W4
W1
Jul-08
W2 W3
W4
W1
Aug-08
W2 W3
W4
W1
Sep-08
W2 W3
W4
W1
Oct-08
W2 W3
W4
P
A
P
A
P
A
P
A
P
A
P
A
P
A
Step 1 Topic Selection

Step 2 Survey Current Situation
Tonson Topic Reduce Breakdown at Suplex RU-K201

Preventive Maintenance Department Maintenance Division Production
Subject
Loss tree
Why-Why Analysis
Instructor
Facilitator(Support Engineer)
OE Engineer
Small Group Action Learning Problem Solving&QC Story
, aJ
1>,-7+86
H5 A D DI6
7+.58
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H,a
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Learning Plan
@5BHm3n H5++1* /r,58
Subject
TPM&TQM
Instructor
OE Engineer
Subject
Pivot Table
Instructor
Member
Subject
Graph,Pareto Graph
Instructor
OE Engineer
Cause&Effect Diagramand
Member
Team members cooperated,
showed their ideas and
worked according to their
assignments
Giving advice and

guidance on activity
process
Team members
participated in the meeting,
gathered information as
requested
Giving advice and teaching
about how to use data, QC
tools to the group
Collecting data using pivot

table instead of using
matrix breakdown
Teaching how to use QCC

tools, fish bone diagram to
new employees
Learning about QCC story

and how to do QCC step
by step
Team members taught each

other about pareto graph

other about fish bone
diagram which they have
learned
Reviewing all group

members' role and
responsibility
Group's Role
Team members paid

attention and participated
in the meeting regularly
Facilitator's Role
New Knowledge
Repetition of Old Knowledge
Progressive Presentation
Giving advice, guidance on

the subject that the group
requested and the subject
that they didn't understand
Action Picture
39
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THE
SIAM
/

Example Group Name

Section

Process Plan
Step
P
Learning Plan
P/A
Month
P
A
Subject
Instructor
Subject
Instructor
Subject
Instructor
Subject
Instructor
w1
Mar-08
w2 w3
w4
Losses Tree
TPM&TQM
OE Engineer
Pivot Table
Member
Graph, Pareto Graph
Member
Willingness
- Constructionism
(C- Building)
- Leadership Skill
(C-Leader)
Capability
- Operational Excellence
(OE)
40
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THE
SIAM
/

Example Group Name

Section
Process Plan
Month
Step
W1
P/A
Step 3 Planning
D
Step 6 Conclusion
Mar-08
W2 W3
W4
W1
Apr-08
W2 W3
W4
W1
May-08
W2 W3
W4
W1
Jun-08
W2 W3
W4
W1
Jul-08
W2 W3
W4
W1
Aug-08
W2 W3
W4
W1
Sep-08
W2 W3
W4
W1
Oct-08
W2 W3
W4
P
A
P
A
P
A
P
A
P
A
P
A
P
A


Subject
Loss tree
Why-Why Analysis
Instructor
OE Engineer
, aJ
1>,-7+86
H5 A D DI6
7+.58
?*m3n 7
,58
H,.1 Bo,D A
H,a
Hm3n @6m
H,a
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H,a
CD6A 3p3
H,a
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H,a
Learning Plan
@5BHm3n H5++1* /r,58
Subject
TPM&TQM
Instructor
OE Engineer
Subject
Pivot Table
Instructor
Member
Subject
Graph,Pareto Graph
Instructor
OE Engineer
Member
assignments
Giving advice and

process
Team members
requested
tools to the group

matrix breakdown

new employees

by step


learned
Reviewing all group

members' role and
responsibility
Group's Role
Team members paid

Facilitator's Role
New Knowledge

Action Picture
39
Logo
THE
SIAM
/

Example Group Name

Section

Process Plan
Step
Month
P/A
Group's Role
Facilitator's Role
w1
Mar-08
w2 w3
P
A
Team members paid
attention and
participated in the
meeting regularly
Giving advice and
process
w4
Willingness
- Constructionism
(C- Building)
- Leadership Skill
(C-Leader)
42
Logo
THE
SIAM
/

Example Group Name

Section
Process Plan
Month
Step
W1
P/A
Step 3 Planning
D
Step 6 Conclusion
Mar-08
W2 W3
W4
W1
Apr-08
W2 W3
W4
W1
May-08
W2 W3
W4
W1
Jun-08
W2 W3
W4
W1
Jul-08
W2 W3
W4
W1
Aug-08
W2 W3
W4
W1
Sep-08
W2 W3
W4
W1
Oct-08
W2 W3
W4
P
A
P
A
P
A
P
A
P
A
P
A
P
A


Subject
Loss tree
Why-Why Analysis
Instructor
OE Engineer
, aJ
1>,-7+86
H5 A D DI6
7+.58
?*m3n 7
,58
H,.1 Bo,D A
H,a
Hm3n @6m
H,a
+a H5B
H,a
CD6A 3p3
H,a
qB* >,56 G,1
H,a
Learning Plan
@5BHm3n H5++1* /r,58
Subject
TPM&TQM
Instructor
OE Engineer
Subject
Pivot Table
Instructor
Member
Subject
Graph,Pareto Graph
Instructor
OE Engineer
Member
assignments
Giving advice and

process
Team members
requested
tools to the group

matrix breakdown

new employees

by step


learned
Reviewing all group

members' role and
responsibility
Group's Role
Team members paid

Facilitator's Role
New Knowledge

Action Picture
39
Logo
THE
SIAM
/

Example Group Name

Section

Process Plan
Step
Month
P/A
P
New Knowledge
w1
Mar-08
w2 w3
P
A
Collecting data using
Pivot Table instead of
using matrix
breakdown
Team members taught
each other about
pareto graph
w4
Capability
- Knowledge Management
(KM)
- Operational Excellence
(OE)
44
Logo
THE
SIAM
/

Topic Presentation

Company Profile
Employees Profile
*+,-*.,/012+31
*+, .,/0143//56278

,3>, ++?
,
,33-*
@,*7A
@5BC,D6E,>
,6,+

-*
@,*7A
@5BC,D6E,>
,6,+
@,,, 184/
/FG7,5/H@-*,-4
/F?? -786@,H>, I? -*@, 6 J+
Logo
45
THE
SIAM
/

Evaluate Small Group Action Learning

1. Eagering to participate
in doing activities
Increase
2 . Knowledge and ability

in solving problems
Increase
%
Good
Good
3. Support, encouragement and

advise from supervisors
Increase
Good
4. Encouraging and publicizing

about doing QCC and Small
Group Activities Increase
Good
46
Logo
THE
SIAM
/

EBITDA
% Index
150
139
122
110
100
Good
Target
100% Index
86
50
0
2006
2007
2007
2008
Target
Logo
2008
2009
2009(Q1)
2010
Actual
Year
47
THE
SIAM
/

Topic Presentation

Company Profile
Employees Profile
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THE
SIAM
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@,,, 184/
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b66@A
% Index
Target
100% Index
100
80
60
40
20
0
2007 2008 2009 2010 2011 2012 2013 2014 Year

Target
Logo
Plan
Actual
49
THE
SIAM
/

@,,, 184/
2. +&% ,-658E8,+*+,Coach
1,-+@36 Leadership Skill (C-Leader)
3. ) *%2+/-HJ,6
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50
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THE
SIAM
/

Topic Presentation

Company Profile
Employees Profile
*+,-*.,/012+31
*+, .,/0143//56278

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52
THE
SIAM
/

Topic Presentation

Company Profile
Employees Profile
*+,-*.,/012+31
*+, .,/0143//56278

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53
THE
SIAM
/

/F?? -786@,H>, I? -*@, 6 J+

TQM/TPM
ISO 9001/14001/18001
Vision
Knowledge Management
(KM)
Operational Excellence
(OE)
5S
Ect.
C- Leader
(Leadership Skill)
C-Building
(Constructionism)
7 Habits Of Highly
Effective People
Ect.
Mission
Company Policy/
Action Plan
TOP
DOWN
Business
Result
BOTTOM UP
54
Logo
THE
SIAM
/

55
Logo
THE
SIAM
/


Siam Ceramic

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Small Group

People Development in SCG

THE SIAM CERAMIC GROUP INDUSTRIES CO.,LTD.

Established : June 15, 1994

Floor Tile 16x16

Floor Tile 12x12

Wall Tile 8x10

Hard Skill (Technical Skill)

Soft Skill (People Skill)

ISO 9002 : 1994

November99 SGI Ready Together

Quality of Work life

The Power of Corporate Culture

November02 The 7 Habit of Highly effective people

Malaysia Standard (MS ISO13006,2003)

Conserving energy sustainably with

Leadership Development Program

Hard Skill (Technical Skill)

Soft Skill (People Skill)

Small Group Action Learning

Reducing Global Warming Project

People Development in SCG

People Development in SCG

*+, . ,/01 43//56278

People Development in SCG

People Development in SCG

Adv Mgt Prog.

Executive (20 25 yrs)

Bus. Concept Dev.

Mgt. Dev .Prog.

Manager (12 16 yrs)

Exec.. Dev .Prog.

Leading the Team

SCG Values CG Ethics

Competency Based Development

People Development in SCG

Implementation in SGIin SGI

People Development in SCG

Adv Mgt Prog.

Executive (20 25 yrs)

Bus. Concept Dev.

Mgt. Dev .Prog.

Manager (12 16 yrs)

Exec.. Dev .Prog.

Leading the Team

SCG Values CG Ethics

Competency Based Development

Safety and Environment

People Development in SCG

Adv Mgt Prog.

Executive (20 25 yrs)

Bus. Concept Dev.

Mgt. Dev .Prog.

Manager (12 16 yrs)

Exec.. Dev .Prog.

Leading the Team

SCG Values CG Ethics

Competency Based Development

Safety and Environment

Leadership Skill (C- Leader)

People Development in SCG

Adv Mgt Prog.

Executive (20 25 yrs)

Bus. Concept Dev.

*+, .,/0143//56278

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