Basic IP Address information

An IP address is formatted as a series of four values separated by periods:

192.168.0.1. Each value ranges from 0 through 255. Each period is just a
period. For your home or office network, the IP address is most likely assigned
by the router, using something called DHCP.
Dynamic Host Configuration Protocol (DHCP) is a network protocol that
enables a server to automatically assign an IP address to a computer from
a defined range of numbers (i.e., a scope) configured for a given network.
DNS is an abbreviation for Domain Name System, a system for naming computers and
network services that is organized into a hierarchy of domains. DNS naming is used in
TCP/IP networks, such as the Internet, to locate computers and services through userfriendly names.

Basically DNS converts a name to an IP address and vice versa

EXAMPLE: GOOGLE = 24.154.57.102 = GOOGLE
TYPE 24.154.57.102 IN THE ADDRESS BAR AND YOU WILL GET WWW.GOOGLE.COM
TYPE 153.104.63.227 IN THE ADDRESS BAR AND YOU WILL GET WWW.PURPLE.COM
Connection issues with IP addresses
24.x.x.x or 72.x.x.x or 69.x.x.x Ping the customer's public IP to see if they have a firewall
actively running. Ping requests will not reply while a firewall is active. If the firewall is on,
guide them to disable the firewall.
100.x.x.x Ping the customer's 100.x.x.x IP using the NOC Page to see if they have a
firewall actively running.

Ping requests will not reply while a firewall is active, or will timeout. If the firewall is on,
guide them to disable the firewall.
A 192.168.x.x IP indicates the computer is either connecting to a private network or has
the IP manually saved to the network device. Ask the customer to release and renew the
IP address.
DMZ: Demilitarized Zone Purpose
To give open access to a device with its ip address so that it has no restrictions through
the router or firewall
Examples of use would be: Security camera systems/ Gaming systems (if port forwarding
does not work)/ ZS customer using a personal router

Bridging
If anyone asks you to bridge a Zoomshare modem the answer will always be
NO tech or sub the answer will always be NO If a tech has any issues with
that contact Lead Line.

COMMAND PROMPTS

COMMAND
ipconfig /all
ipconfig /release
ipconfig /renew
ipconfig /flushdns
ping www.xxxx.com

USE
Display full configuration information
Release the IP address for the specified device
Renew the IP address for the specified device
Reset DNS control
Check the connection of or to

Basically DNS converts a name to an IP address and vice versa

1. Click the start button

2. In the Search programs and files type cmd or click on

programs/accessories/right click on Command Prompt and click on Run as
Administrator
3. Type the above prompt exactly as listed about with all spaces
4. Enter