ways of assessing consumers ability: formas de evaluar la capacidad del consumidor to scour phone: buscar en el telefono information drawn from DVD clubs: la informacin obtenida de los clubes de DVD struggle: strive steady profits: beneficios estables tightened: apretado quarterly revenue: ingresos trimestrales now claims to have developed reliable ways: ahora afirma haber desarrollado mtodos fiables been off the grid: estado fuera de la red creditworthiness: solvencia bright spots: puntos brillantes third-quarter figures: cifras del tercer trimestre subprime: de alto riesgo mortgages: hipotecas patchier: Aggregate household debt balances: saldos de la deuda total de los hogares embarked on a project: embarcado en un proyecto blemished records: registros imperfectos led: lead (dirigir) custom scoring: puntuacin personalizada in partnership with: en alianza con utility bills: facturas de servicios pblicos broader approach: enfoque ms amplio someone who has some bumps in the road on credit