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PDCA

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PDCA

Plan-Do-Check-Act ( PDCA Cycle ):- A four step process for quality

improvement. In the first step (PLAN), A plan to effect improvement is
developed. In the Second step (DO), the plan is carried out. In the third step
( CHECK), the effects of the plan are observed. In the last step (ACT) ,Action is
taken to carry out the plan after making necessary corrections. This is repeated
till the original plan is achieved.

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PDCA

The PDCA cycle has the advantage of being cyclical - implying that
improvement never ceases. Few examples of PDCA are given on the
next slide.

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Core processes

PLAN

Policy
definition

DO

CHECK

ACT

Publish and
communicate
policy

Regular review of
policy in light of
changing circumstances

Amend or ratify
existing policy

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Core processes

PLAN

Setting of
business
objectives and
targets

DO

CHECK

Management
of programs
to deliver
business
objectives
and targets

Monitoring of
management programs
& progress towards
meeting business
objectives & targets.

ACT

Identified nonconformities
compared to
plant
arrangements.

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Core processes

PLAN

DO

CHECK

Determination
of process &
operational
control
procedures.

Implementati
on of process
& operational
control.

Monitoring &
measurement of process
& operational control
parameters

ACT

Respond to
identified nonconformities
compared to
plant
arrangements.

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Support processes

PLAN

DO

Definition of
organizational
structures, roles
&
responsibilities.

Documentatio
n of critical
elements,
processes,
procedures &
control of
documents.

CHECK

Monitor
implementation of
documentation &
document control
processes.

ACT

Respond to
identified nonconformities
compared to
planned
arrangements.

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Support processes

PLAN

Review of
available
resources &
allocation of
those
resources.

DO

Allocate
resources

CHECK

Implementation of
internal audit

ACT

Management
review.

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Support processes

PLAN

DO

CHECK

Determination
of necessary
levels of
training &
development of
all personnel.

Implement
training,
awareness &
competence
programs.

Monitor effectiveness
of training & on-going
requirements in light of
changing
circumstances.

ACT

Respond to
identified nonconformities as
compared to
planned
arrangements.