Documentos de Académico
Documentos de Profesional
Documentos de Cultura
Cause-Effect
Action-Reaction
Feedback Loops/Vicious Cycles
Conflict/Contradiction/Dilemma
Bottlenecks
things we've done before. The pattern becomes coded into our subconscious
and we take advantage of it, without necessarily comprehending it.
Deliberately finding and understanding the repeating patterns in challenging
situations provides us with ever-deeper insights and mastery.
But there is an even more telling test of solution-power and effectiveness: The
Serendipity Test. The Serendipity Test is merely looking for evidence that the
intervention-pattern you've designed addresses additional issues and challenges
that you hadn't previously identified or targeted. The level of serendipity you
encounter is an indicator of solution-power: the more serendipity, the deeper the
pattern-insight and the more powerful the intervention solution because it is
obviously at a deep enough level to address an even broader range of elements
than it was designed against.
4. Quicker and easier enhancement of insights
Systemic Thinking allows insights whether diagnostic insights into the current
interaction-pattern or intervention-insights into what is needed to change the
interaction-pattern to be upgraded and enhanced very quickly and easily.
Merely add the new elements to the elements list and follow the same steps as
before, in order to refine the universal interaction-pattern and intervention-pattern
to reflect the newly identified elements that either hadn't exhibited before or were
missed for some reason.
Intervention insights are really a continuum (in that today's solutions are
tomorrow's diagnostics), so it's an ongoing process but, as you can see, is
hardly laborious at all, in comparison with most other techniques.
5. The potential for Systemic Collaboration
It is way easier to orchestrate the collaboration people, independently and
collectively, once they understand the instance of the single interaction-pattern
driving their part of the situation.
This enables diverse and dispersed groups of people to bring about quick and
massive situational change because it enables them to work in concert to change
the asymmetry/bias of the system/situation, without a high level of direct
coordination or even a high level of precision. This happens almost
automatically.
6. A widening of the Intervention Window
The intervention window for systemic intervention is way larger than for nonsystemic intervention, because pattern-level intervention doesn't require the level
of precision, timing, coordination and synchronisation that non-systemic
interventions require.
Better precision, timing, coordination and synchronisation do translate to faster
and truer situation transformation, but pattern-level intervention is far more faulttolerant and self-healing than single-point, non-systemic intervention, because
the intervention-pattern is effective pre-emptively, responsively and reparatively.
Pattern Thinking
The popular free Smartphone App, 4 Pics 1 Word, illustrates the concept
beautifully. Check it out!
It may be a simple technique, but don't expect it to be easy at first! Sometimes it
takes hours and even days to find the repeating pattern. But in most
situations, it takes under an hour, once you've got the hang of it.
The trick is to suspend your disbelief that there is a single pattern. Until you do
that, you won't be able to bring yourself to really look for one. Looking for
patterns is different from looking for other things, because you only know what
you're looking for, once you've found it.
Even the most experienced practitioners can't see new common themes and
repeating patterns until they've gone through the process - which is the primary
reason that we don't look for commonality deliberately.
Pattern-Level Intervention
counts. Very soon people start seeing local performance in terms of how it
contributes to global performance and the silo-effect gets reversed.
Sales
Distribution
Operations
Production
Projects
Move safety from the tasks to the project and minimise resource
and organisational task-switching.
Finance
Culture
Management
Strategy Patterns
These strategy patterns are the patterns across the interaction patterns in the
previous section.
[more]
Each of the above is a hugely powerful method in its own right and using any one
of them in isolation delivers significant benefit. Using them in combination
magnifies their impact - possibly exponentially.
Systemic Thinking takes things a step further, enabling people to capitalise on
the power of the repeating patterns that underlie these techniques - in concert
and in a fraction of the time they require.
Systemic Thinking has also been enhanced by - amongst many others
TOC Overview
The Theory Of Constraints (TOC) is based on the assertion that the
performance of any system is constained by a very small number of
constraints (seldom more than one). The most often quoted analogies are:
1. The system-wide bottleneck and
2. The weakest link in a chain.
The constraint is caused by the locally optimal (instead of globally optimal)
resolution of a core conflict.
TOC comprises:
1. A set of powerful Thinking Processes
2. A set of simple but more meaningful constraint-related performance
measurements and
3. A library of specific applications/solutions for improving the performance of
different organisational functions like
1. Production
2. Marketing
3. Projects
4. Distribution
5. Strategy
6. Finance
TOC is Eli Goldratt's brainchild and he has authored a number of business
novels designed to convey an understanding of the principles, methods and
solutions, the best-known of which are The Goal (Manufacturing), Critical Chain
(Projects) and It's Not Luck (Marketing).
The Goal and Critical Chain are prescribed reading in nearly every MBA or
Masters in Project Managment.
There are thousands of TOC practitioners worldwide and an international
certification organisation (TOCICO - http://tocico.org) that oversees training and
qualifications.
3.
4.
5.
6.
Patterns of Evolution
40 Inventive Principles
The Contradiction Matrix
The Creative Problem Solving Process
Overview
ASIT reduces TRIZ to two primary principles and five idea-provoking tools:
1. The Two ASIT Principles
1. The Closed World Condition: For solutions to be truly creative, they
shouldn't require the introduction of anything new, but make use of
what's already there. This exacting requirement is the most
important principle of ASIT.
2. Achieving Qualitative Change: To truly solve a contradiction, one
needs to ensure that the effect of the main problem factor is
reduced or, even better, reversed.
2. The Five ASIT Idea-Provoking Tools
1. Unification: Find a new use to an existing component.
2. Multiplication: Introduce a slightly modified copy of an existing
component.
3. Division: Divide a component up in some way.
4. Breaking Symmetry: Turn a symmetrical situation into an
asymmetrical one.
5. Object Removal: Remove a component and assign its function
another existing component.
Even using these two principles and five techniques in the summarised form
we've listed them above will deliver instant benefit to any creative problemsolving exercise. A comprehensive application of ASIT will have an even quicker
and better impact.
The five ASIT Idea-Provoking Tools and two ASIT Principles are extremely useful
in the generation of solution ideas: in Systemic Thinking, one deliberately looks
for the repeating pattern across the ideas, whereas in ASIT, the combination and
integration of these ideas is more intuitive and less deliberate.
System Dynamics
System Dynamics is the brainchild of Jay Forrester. It's an analytical modelling
and simulation technique that represents causal loops within and the stocks and
flows of inventory through (around) a complex adaptive system, over time.
Forrester developed Systems Dynamics in the 1950s at MIT in response to GE's
(General Electric's) desire to understand repeating patterns and cycles in its
operations and employment cycles.
Systems Dynamics combines interconnected causal loop diagrams with stock
and flow diagrams using mathematical formulae. Practitoners use software to
animate the changing relationships between the various entities identified.
Systems Thinking
Systems Thinking (note the distinction between Systems and Systemic Thinking)
was popularised by Peter Senge in his book The Fifth Discipline. Systems
Thinking is a simplified derivative of System Dynamics, but also drew on earlier
work in General Systems Theory, Systems Engineering and Systems Analysis.
Systems Thinking focuses primarily on the feedback loop interaction in complex
systems, but Senge's biggest contribution - in addition to simplifying and
presenting the idea to the business community - was to present eight commmon
system-archetypes (patterns) that occur frequently in complex adaptive systems.
The Eight Archetypes (e.g. http://en.wikipedia.org/wiki/System_archetype):
1. Fixes that Fail (short-term symptomatic relief but long term exacerbation of
the problem)
2. Shifting the Burden (temporary short-term solutions that always always
seem more attractive than the fundamental solution)
3. Limits to Growth (diminishing returns as the system reaches its peak)
Goal Pattern:
The Goal element of the GPS defines the ultimate state sought for all parties
in the challenging situation we're seeking to address. The Goal Pattern is the
repeating pattern across all of the outcomes sought for all of the parties
concerned, immediately and into the future.
It's essential that we define the goal of any initiative clearly in order to secure
alignment on the destination we're heading for.
Get this one wrong and the remaining elements are at risk!
Problem Pattern:
The Problem element of the GPS defines the fundamental problem that all
parties face in achieving the ultimate state sought. The Problem Pattern is the
repeating pattern across all of the challenges and issues each party faces in
achieving the Goal Pattern - currently and into the future.
It's crucial that we are absolutely clear on the problem that has to be solved in
order to secure the goal we're seeking or risk solving the wrong problem and
not getting the result we're after.
Solution Pattern:
The Solution element of the GPS defines the universal breakthrough solution that
will solve the fundamental problem we're facing and secure the ultimate state
we're seeking. The Solution Pattern is the repeating pattern across all of the
solution ideas for overcoming the Problem Pattern (and local instances of it) and
achieving the Goal Pattern.
If we don't ensure that the solution is both necessary and sufficient to solve the
fundamental problem and secure our ultimate goal, we risk inadvertently
adopting something inefficient and/or ineffective.
Scenario
The scenario we've chosen is a common working environment one - because we
think that the insights will be of most value to you - although we don't know what
those insights will be as we write this!
Work overload
Meaninglessness
Other people impact on my enjoyment
Inadequate business systems
Compare the above - or whatever you came up with if it's different or better than
ours - with your pre-Pattern-Thinking view on things. Notice any difference?
The next step is to test the pattern and see if it "fits" the original set of elements.
If not, make modifications as required.
l. Work with others whose delivery impacts on mine to help them deliver
on time.
m. Optimise my use of the IT systems - working around the constraints
they create.
o. Accept the interruption but don't do the work immediately - schedule it
for when you've finished the current task.
q. Identify what areas at work are most in need of improvement and make
time to create improvements - even small incremental ones.
v. Schedule time to find a smart way of catching up - there is always a
way.
w. Script responses to unreasonable customers in advance.
Be intentional
a. Focus on things that are within my control - don't worry about anything
else.
b. Try to extend my control.
c. Get good at influencing things that are beyond my control, but within
someone else's control.
f. Target specific things that I want to be in control of.
g. Get promoted so that I am more in control.
h. Get someone to share my workload.
i. Reduce or get my workload reduced in some way.
n. Do everything possible to bring workload forward or push it back when
the busy time hits.
v. Schedule time to find a smart way of catching up - there is always a
way.
w. Script responses to unreasonable customers in advance.
Protect my attitude and energies
d. Give up: Don't worry be happy!
r. Get more sleep, exercise, relaxation, healthy food.
s. Refuse to let stress get to me.
t. Take frequent breaks during work time.
Optimise the use of my time
j. Create a simple "production-line" for doing the tedious stuff - and churn
through it.
k. Automate the boring stuff in some way.
l. Work with others whose delivery impacts on mine to help them deliver
on time.
m. Optimise my use of the IT systems - working around the constraints
they create.
n. Do everything possible to bring workload forward or push it back when
Get focused
Shield myself
Develop systems
Be intentional
Protect my attitude and energies
Optimise the use of my time
Schedule things
Compare what you've come up with, with what you started with. Notice the
difference in the level of your insight - pretty cool, huh?
Solution assessment
This solution pattern might not be perfect, but it seems to be an effective one
because programming will enable me to:
1. Gain ever-increasing control over my time, because it will enable me to
ensure an appropriate balance of effort between the important and the
urgent, between working in my role and working on my role and between
work and leisure.
2. Limit wasted effort on things beyond my control.
3. Cull the trivial, automate the mundane and structure the critical.
4. Enable me to exercise greater control over people who's delivery mine
depends upon, by bringing me to develop and negotiate an appropriate
delivery schedule and communication mechanism.
5. Engage intentionally in bringing the most valuable outcomes about.
6. Engage intentionally in improving my competence.
7. Engage with others in an ever-increasingly more effective way.
Please note that this is merely a first-cut - we've deliberately resisted refining it
further, to provide an accurate reflection of the level of quality required. In the real
world, one would continue to refine things as greater clarity and insight allowed.
Here is the full GPS:
1. Goal: Get better and better at making a difference
2. Problem: Too much is outside of my control
3. Solution: Deliberately program my attitudes, responses, time and
approach to ensure that I become more and more in control of my working
environment.
Individuals
One can bring individuals to gain deeper, pattern-level insights into complex
problems and challenging situations, by getting them to think of an alternative to
the solution they're pushing (or a few alternatives) and then asking them "What
do those alternatives have in common?"
Groups
Pattern Thinking is a very powerful technique in a group situation, because it
gives one the freedom - and motivation - to seek diverse perspectives on a topic
issue or situation and then ask the proponents of each point of view to identify
elements of other points of view that are in common with their own point of view or elements of their own point of view that are in common with other people's
points of view. This brings about a very different engagement from the
conventional one of defending one's own point of view so vehemently that all one
can see in anyone else's point of view is how it conflicts with one's own.
Goal
1. Milestone-Achieved: An interim objective that is a step towards the
ultimate state not the ultimate state itself. (Will this satisfy us into the
future?)
2. Naive Nirvana: A universal ultimate state that is not specific to our
situation. (Is this specific to our situation?)
3. Mere Extrapolation: Aiming for what will probably happen even if we don't
do anything significantly differently. (Are we unlikely to achieve this unless
we do things very differently?)
4. Solution-Implemented: Aiming to have a solution in place, rather than an
ultimate state in place. (Is this an ultimate state or an implemented
solution?)
5. Problem-Solved: Aiming to have a problem solved, rather than an
ultimate state in place. (Is this an ultimate state or a problem-solved?)
Problem
1. Narrow Focus: Doesn't apply to all parties. (What problems do other
parties face?)
2. Short-term Focus: Once solved this problem will be behind us forever. (Is
there a deeper problem that this problem is symptomatic of?)
3. Symptom, Not Problem: Not adressing the root cause. (What causes this
problem? What does it stem from? What is it a symptom of? If this
problem was solved, what would be left to solve?)
4. Not a real problem: A problem that isn't fundamental to the human
condition. (Why do people find it hard to solve this problem? Why hasn't
this problem been solved yet?).
5. Person/department: identifying a person or department (like "Advisers",
"The boss" or "Customers") as the problem.
6. Problem Domain: identifying a problem domain (like "The economy") as
the problem.
Solution
1. Insufficiency: The solution will help, but will not solve the fundamental
problem or guarantee the outcome we're seeking. (How can we upgrade
the solution to overcome its weaknesses and impact on each of the
primary success measures?)
2. Ho Hum: The solution is no different from what we and everyone else
would have done anyway. (How can we make the solution more powerful
and effective?)
3. Complexity: The solution may work, but it's very complex and has many
potential failure points. (How can we simplify the solution?)
4. Slow: The solution will take too long to show results. (How can we
accelerate the impact of the solution?)
The Method
The Method
[more]
Each of the above is a hugely powerful method in its own right and using any one
of them in isolation delivers significant benefit. Using them in combination
magnifies their impact - possibly exponentially.
Systemic Thinking takes things a step further, enabling people to capitalise on
the power of the repeating patterns that underlie these techniques - in concert
and in a fraction of the time they require.
Systemic Thinking has also been enhanced by - amongst many others
Lean
6 Sigma
Method
Cycle Reversal
Model
The Method
Conflict Resolution
The Model
The Method
Desperately searching for ways of enhancing the TOC concept, Gary discovered
TRIZ and NLP and developed deeper insights into the foundational techniques
and methods listed on the Origins page - and began integrating them into a
methodology that capitalised on the strengths and unique contributions of each.
It was exacting and time-consuming work.
The breakthrough
Invited to speak at the International Conference on Thinking in 2001, Gary &
Lynne tried to compress overviews of the various techniques and the evolving
methodology into a 40 minute presentation.
In trying to distinguish - over weeks - between the various methods it suddenly
dawned on them that the methods had more in common than in difference, for
example:
1. They all are designed to address complexity.
2. They all had identified structures and interaction-types within complexity
(conflict / contradiction / dilemma / decision, for example).
3. They all had a blend of system science and cognitive science.
It was a mind-bending insight!
What was most staggering, was how long it had taken for them to gain the insight
when, in hindsight, it was so obvious. Could there be similarity and commonality
elsewhere in the complex world that our civilisation is blind to, for some reason?
The Fractal Phenomenon
Tentatively - and very ineptly, at first - they tested the emerging insight out on
complex and challenging situations and began to see that there was even more
to it than they'd first suspected.
Not only was there commonality that had been invisible to them (and presumably
others - and possibly even the whole of society) before, but that this commonality
repeated throughout and across domains that had previously been siloed in their
thinking.
They called the primary discovery the Fractal Phenomenon - fractals are
geometric patterns that are similar at different levels of magnification.
The Systemic Thinking Technique
The next step was to develop a technique for deliberately and systematically
finding the repeating patterns.
Our society has equiped us to identify difference very well. But has done a
dismal job of equiping us to find similarity. (For example, from an early age,
we're taught to describe the difference between things: 2 and 3, black and white,
good and bad. But we're seldom taught to decribe the similarities between
things: 2 and 3, black and white, good and bad.)
Could learning to deliberately and unerringly see similarity unleash trapped value
and opportunity that our society is currently oblivious to? Could this perhaps be
the key, not only to personal and organisational performance, but also global
harmony and synergy?
The simple technique that they developed was really a technique framework:
1. List elements (of the pattern you're looking for - or any elements if you
don't know what you're looking for)
2. Find common themes across the elements (similarity between two
elements is a lot easier that similarity across a large number of elements)
3. Find the repeating pattern acorss the common themes.
The technique evolved over a period of time, not so much in fundamental
structure (as above) - that hasn't changed much over the years - but in terms of
methods for finding those common themes and repeating patterns.
A number of derivative techniques have arisen over time - but they all follow the
same basic pattern.
Popular names
Gary and Lynne discovered, fairly early in the piece, that many people had
difficulty with both:
1. "The Fractal Phenomenon" - not everyone knows what fractals are and
2. "Systemic Thinking" - some people think that it is to do with computers,
others confuse it with "Systems Thinking" and "Systematic Thinking" and
many people think that it means "to do with systems".
The challenge was to come up with names that ordinary people could understand
and use to convey the essence of the ideas - in spite of the ideas themselves
being elusive and having a "half-life of one sleep".
They eventually decided to retain the original names for use within academic and
practitioner circles but use the following popular names in everyday situations:
1. The Repeating Patterns Phenomenon for the Fractal Phenomenon and
2. Pattern Thinking for Systemic Thinking.
Applications
Systemic thinking has been applied successfully across a broad range of arenas:
1. Business (see prodsol.com)
a. Numerous sectors
b. Numerous organisation sizes
c. Numerous functional areas
d. Numerous situations
2. Education
a. Entire eduction system
b. Schools
c. Teachers
d. Pupils
3. Health
a. Hospitals
b. Clinics
c. Generals practitioners
4. Government
a. Politics
b. Cultural transformation
c. Central Government
d. Local Government
e. Recession response
5. Sport
a. Club
b. Team
c. Representative Sport
d. Coaching
e. Playing
6. Personal
a. Relationships
b. Personal/Professional development
c. Family
d. Wealth
e. Weight-loss
The most powerful application to date has been the Human Condition Problem
Pattern and Solution Pattern:
1. Problem Pattern: Unconscious Incognizance
a. We don't know what we don't know and
b. Much of what we do know - or think we know - ain't so
2. Solution Pattern: Alternative generating and integrating frameworks
a. Multi-option
b. Reverse-engineered
c.
d.
e.
f.
Frameworks,
Solutions
Building blocks and
Techniques
Upcoming Developments
Interaction/Intervention Pattern Library
Over the last 15 years, interaction/intervention patterns have been
identified/discovered/developed across a fairly large set of human domains:
individuals, professions, teams, departments, organisations, sectors,
communities, countries and our entire civilisation.
These patterns lie in the intersection between systems science (interaction
patterns in complex systems) and cognitive science (interaction patterns in
human behaviour).
Some of them are recorded in rough summary form here.
Intervention Taxonomy
The patterns form a multi-dimensional recursive taxonomy. In other words, they
form a taxonomy (a knowledge classification and organisation system) that has
many dimensions to it (so it can be approached from many perspectives) and
refers to itself and repeats itself and other parts of itself, repeatedly.
The taxonomy serves as a diagnostic|intervention framework and is designed to
be and intended to become increasingly universal, in the sense of applying to
any and all domains of human intervention and interest. That is to say, a
universal framework of frameworks for everything.
This taxonomy is obviously a provisional one that is constantly being refined,
enhanced and extended as it casts light on a broader spectrum of individual and
collective human experience and endeavour.
Next Step
The next/current step is to publish this taxonomy in various forms - and open it
up to contributions and collaboration.
The idea is to make the discovery and its benefits more accessible to people by
removing the need for them to find/develop their own patterns.
Instead they will be able to browse the taxonomy to find the relevant patterns to
the most common situations and, through exposure to them, begin to find their
own patterns, almost intuitively.