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Next Online Ltd.

Daily Work Report of Customer Supp


SL
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Date

Customer Name

01.08.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Suppo


SL
No
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1
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14
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18
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20
21
22
23

Date

Customer Name

03.08.14

Sharfuddin Khan

Prepared By
Farhad

Complaint By
Sharfuddin Khan

Contact Number
1819499013

Code
MD-1992

Ltd.

omer Support
Complain
User
t
Ticket No.
Category Received
By
20461
Home
shahidul

Type of Problem

Support
Type

Others

Outdoor

Complain Complaint
t Time
Resolved By
11:29AM

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks
Problem not solved yet by
F@H

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
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8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

04.08.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
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1
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7
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10
11
12
13
14
15
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17
18
19
20
21
22
23

Date

Customer Name

06.08.14

IOE LTD

Prepared By
Farhad

Complaint By
Nasir

Contact Number
1818931154

line Ltd.

f Customer Support
Complain
User
t
Code Ticket No.
Category Received
By
20526
Corporate
Tusher
MD-22137

Type of Problem
Bandwidth Issue

Support
Type
Outdoor

Complain
t Time
3:39PM

Complaint
Resolved By
Mr.Tusher&Atik

Complaint
Resolve
Time
4:20PM

Duration of
Complaint
Reslv
41min

Remarks
Done

Next Online Ltd.

Daily Work Report of Customer Supp


SL
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12
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14
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17
18
19
20
21
22
23

Date

Customer Name

Complaint By

Contact Number

07.08.14

TSL Net
Hasan

Hasan

1839899031
01713090389

Prepared By
Farhad

line Ltd.

f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
20536
Home
Farhad
Physical Connectivity
BN-0723
NK-0652
20535
Home
Farhad
Physical Connectivity

Support
Type
Outdoor
Indoor

Complain
t Time
3:17PM
2:51PM

Complaint
Resolved By
Mr.Mukul
Mr.Nuru

Complaint
Resolve
Time
4:30PM
4:17PM

Duration of
Complaint
Reslv
1.13hr
1.26hr

Remarks
Done
Done

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
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6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

08.08.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
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6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

09.08.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
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1
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7
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9
10
11
12
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15
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17
18
19
20
21
22
23

Date

Customer Name

11.08.14

Fashion Comfort

Complaint By

Contact Number
176669917

Prepared By
Farhad

line Ltd.

f Customer Support
Code

MD-0130

Complain
User
t
Ticket No.
Category Received
By
20584

Corporate

Farhad

Type of Problem

Support
Type

Complain
t Time

Others

Outdoor

2:24PM

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks
It will done
tomorrow(12.08.14) at
10:00AM

Next Online Ltd.

Daily Work Report of Customer Supp


SL
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14
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18
19
20
21
22
23

Date

Customer Name

12.08.14

Anita Bidinger

Prepared By
Farhad

Complaint By

Contact Number
1711595284

line Ltd.

f Customer Support
Code
G2-5520

Complain
User
t
Ticket No.
Type of Problem
Category Received
By
20592
Corporate
Farhad
Physical Connectivity

Support
Type
Outdoor

Complain
t Time
2:03PM

Complaint
Resolved By
Mr.Nuru

Complaint
Resolve
Time
5:04PM

Duration of
Complaint
Reslv
3:01hr

Remarks
Done

Next Online Ltd.

Daily Work Report of Customer Suppo


SL
No
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1
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3
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6
7
8
9
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11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

13.08.14

Rashid developers

Prepared By
Farhad

Complaint By

Contact Number

Code
UT03-0702

Ltd.

omer Support
Complain
User
t
Ticket No.
Category Received
By
20616
Corporate
Farhad

Type of Problem

Support
Type

Others

Outdoor

Complain Complaint
t Time
Resolved By
7:25PM

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks
Need to send support
tomorrow(14.08.14)

Next Online Ltd.

Daily Work Report of Customer Suppo


SL
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1
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3
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7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

14.08.14 GIZ

Complaint By

Contact Number
1717646665

Prepared By
Farhad

Code
NK-0425

Ltd.

omer Support
Complain
User
t
Ticket No.
Category Received
By
20621
Corporate
Farhad

Type of Problem
Device Configuration

Support
Type
Outdoor

Complain Complaint
t Time
Resolved By
11:53AM

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks
Nol side Ok but wireless router configure will done tomorrow(16.08.14) at 11:00AM

w(16.08.14) at 11:00AM

Next Online Ltd.

Daily Work Report of Customer Suppo


SL
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1
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3
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6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

15.08.14 DSI

Complaint By

Contact Number

Code

1730037424 MD-0230

Prepared By
Farhad

Ltd.

omer Support
Complain
User
t
Ticket No.
Category Received
By
20639
Corporate
Farhad

Type of Problem
Bandwidth Issue

Support
Type
Outdoor

Complain Complaint
t Time
Resolved By
9:45PM

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks
it will done tomorrow(16.08.2014)

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
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1
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9
10
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17
18
19
20
21
22
23

Date

Customer Name

15.08.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

18.08.14

Mehedi Sir
BASTUSHAILY HOUSING LTD

Prepared By
Farhad

Complaint By
Mehedi Sir

Contact Number
1711101428
01816112442

line Ltd.

f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
20669
Corporate
Farhad
Others
OD-0408
OD-PA13
20664
Home
ataur
Physical Connectivity

Support
Type
Outdoor
Outdoor

Complain
t Time
4:55PM
10:11AM

Complaint
Resolved By
Kabir
Kabir

Complaint
Resolve
Time
7:14PM
4:59PM

Duration of
Complaint
Reslv
2.09hr
5.48hr

Remarks
Done
Done

Next Online Ltd.

Daily Work Report of Customer Supp


SL
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1
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3
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6
7
8
9
10
11
12
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17
18
19
20
21
22
23

Date

Customer Name

19.08.14

Bit Mascot

Prepared By
Farhad

Complaint By
Mr. Osim

Contact Number
29611624

line Ltd.

f Customer Support
Code
MD-1707

Complain
User
t
Ticket No.
Type of Problem
Category Received
By
20685
Corporate
Tusher
Physical Connectivity

Support
Type
Outdoor

Complain
t Time
6:18PM

Complaint
Resolved By
F@H

Complaint
Resolve
Time
10:30AM

Duration of
Complaint
Remarks
Reslv
16.12hrF@H link down.they solved the problem

Next Online Ltd.

Daily Work Report of Customer Supp


SL
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1
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12
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17
18
19
20
21
22
23

Date

Customer Name

20.08.14

Hasan Shahriar

Shahnewaz Patwary

Prepared By
Farhad

Complaint By
Hasan Shahriar

Shahnewaz Patwary

Contact Number
1713090389

01711853936

line Ltd.

f Customer Support
Code
NK-0652

MD-19139

Complain
User
t
Ticket No.
Type of Problem
Category Received
By
20697
Home
Farhad
Physical Connectivity

20694

Home

farhad

Physical Connectivity

Support
Type

Complain
t Time
6:18PM

Outdoor

2:28PM

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks
Not solved Yet
It will done
tomorrow(21/08/14) at
10:00AM

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
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1
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3
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5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

21.08.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

22.08.14

Monzoor-E-Mawla

Prepared By
Farhad

Complaint By
Monzoor-E-Mawla

Contact Number
28713336

line Ltd.

f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
20719
Home
Farhad
Physical Connectivity
MD-29100

Support
Type

Complain
t Time
10:30PM

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks
Not solved yet

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

24.08.14

Singapore School

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
20742
Corporate
Farhad
Physical Connectivity
G1-12301

Support
Type
Outdoor

Complain
t Time
3:47PM

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks
Admin PC Lan card problem.

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
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1
2
3
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5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

25.08.14

Verbare Marketing
Timothy Faircross

Prepared By
Farhad

Complaint By

Contact Number
28831613
01712132375

line Ltd.

f Customer Support
Code
NK-0527
MD-1817

Complain
User
t
Ticket No.
Type of Problem
Category Received
By
20755
Home
Farhad
Physical Connectivity
20758

Home

Ataur

Others

Support
Type
Outdoor

Complain
t Time
2:28PM
4:07PM

Complaint
Resolved By
Shamim

Complaint
Resolve
Time
4:09PM

Duration of
Complaint
Reslv
1.37hr

Remarks
Solved
Not solved yet.discontinue
from f@h

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

26.08.14

EPRC
Bit Mascot

Prepared By
Farhad

Complaint By

Contact Number
28822772
028714742

line Ltd.

f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
20772
Home
Farhad
Bandwidth Issue
MD-19155
MD-1707
20771
Corporate
Farhad
Physical Connectivity

Support
Type
Outdoor
Outdoor

Complain
t Time
3:36PM
3:21PM

Complaint
Resolved By
Farhad&kabir
Kabir

Complaint
Resolve
Time
5:42PM
4:00PM

Duration of
Complaint
Reslv
2.06Hr
1.39Hr

Remarks
Solved
Solved

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
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1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

Complaint By

27.08.14
27.08.14

Evana Laila Chowdhury


Kashtan Habib

Habib

Prepared By
Farhad

Contact Number
1715031593
01711126260

line Ltd.

f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
20781
Home
Farhad
Others
BN-0902
NK-0525
20785
Home
ataur
Physical Connectivity

Support
Type
Outdoor
Outdoor

Complain
t Time
10:02AM
11:43PM

Complaint
Resolved By
Mukul

Complaint
Resolve
Time
3:45PM

Duration of
Complaint
Reslv
5.43hr

Remarks
Solved
Not solved yet

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

28.08.14
28.08.14

KZ Jewellery
Logos Apparel Ltd

Prepared By
Farhad

Complaint By
Mr.Masud

Contact Number
1833148517
01711568844

line Ltd.

f Customer Support
Code
DH-157
DH-94

Complain
User
t
Ticket No.
Type of Problem
Category Received
By
20802
Corporate
Farhad
Physical Connectivity
20798
Corporate
Farhad
Physical Connectivity

Support
Type
Outdoor
Indoor

Complain
t Time
12:58PM
11:27PM

Complaint
Resolved By
Farhad
F@H

Complaint
Resolve
Time
3:48PM
11:54PM

Duration of
Complaint
Reslv
2.38hr
27min

Remarks
Done
Problem solved by F@H

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

29.08.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

30.08.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
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1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

Complaint By

Contact Number

01.09.14

NRB TOWN

Pintu

1937646329

Prepared By
Farhad

line Ltd.

f Customer Support
Code
DH-185

Complain
User
t
Ticket No.
Category Received
By
Corporate
NOC

Type of Problem
Others

Support
Type
Outdoor

Complain
t Time
3:00PM

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks
Not solved yet

Next Online Ltd.

Daily Work Report of Customer Suppo


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

02.09.14 Dr.Bilkis Amin Hoque

Prepared By
Farhad

Complaint By
Saifur

Contact Number
1912102593

Code
OD-MS14

Ltd.

omer Support
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
20868
Home
Farhad
Physical Connectivity

Support
Type
Outdoor

Complain Complaint
t Time
Resolved By
2:09PM

Shamim

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

3:46PM

1.37hr

Done

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

03.09.14 BBS cable factory

Prepared By
Farhad

Complaint By
Saidul

Contact Number
1911766208

line Ltd.

f Customer Support
Code
DH-208

Complain
User
t
Ticket No.
Category Received
By
20824
Corporate
Farhad

Type of Problem
Others

Support
Type

Complain
t Time

Outdoor 30-8-2014-23:26

Complaint
Resolved By

8-2014-23:26

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks
NOC work on this

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

04.09.14 SAMP LTD


04.09.14
Mr.Krity

Prepared By
Farhad

Complaint By

Contact Number

Jibon
Mr.Krity

29891521
01756174810

line Ltd.

f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
20947
Home
Farhad
Physical Connectivity
MD-1921
OD-0311
20950
Home
Farhad
Physical Connectivity

Support
Type
Outdoor
Outdoor

Complain
t Time
12:39PM
1:31PM

Complaint
Resolved By
Nuru
Kabir

Complaint
Resolve
Time
1:10PM
5:14PM

Duration of
Complaint
Reslv
31min
3.43hr

Remarks
Solved
Solved

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

05.09.14

ADEPTMAX

Prepared By
Farhad

Complaint By

Contact Number
1760989490

line Ltd.

f Customer Support
Code
DH-62

Complain
User
t
Ticket No.
Type of Problem
Category Received
By
20965
Corporate
Farhad
Physical Connectivity

Support
Type

Complain
t Time
9:57PM

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks
Not solved yet

Next Online Ltd.

Daily Work Report of Customer Suppo


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date
06.09.14

Customer Name

Servo IT

Prepared By
Farhad

Complaint By
Miraz

Contact Number
1711319101

Code
MD-21122

Ltd.

omer Support
Complain
User
t
Ticket No.
Category Received
By
20975
Corporate
Farhad

Type of Problem

Support
Type

Others

Indoor

Complain Complaint
t Time
Resolved By
11.23PM

Roman

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

1.16AM

1.39hr

solved

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.

Date

Customer Name

Complaint By

Contact Number

9:09:14
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

NRB Town LTd

Prepared By
Farhad

Mr.pintu

1937646329

line Ltd.

f Customer Support
Code

DH-185

Complain
User
t
Ticket No.
Category Received
By

N/a

Corporate

Type of Problem

Support
Type

Others

Outdoor

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks
working on
Dataconnnectivity
between NRB town and
bestway group.most of the
work is done but some
work is pending. Because
User tally server is not
ready yet .

Next Online Ltd.

Daily Work Report of Customer Suppo


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

11.09.14 Contrans Pvt Ltd


11.09.14 Chowdhury
11.09.14
shinhan bk Limited

Prepared By
Farhad

Complaint By
Mr.Masud

Contact Number

Code

1711690220 MD-2408
1753599269 BN-0902
029820440
BN-1535

Ltd.

omer Support
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21054
Home
Farhad
Physical Connectivity
21060
Home
Farhad
Physical Connectivity
21049
Home
Farhad
Physical Connectivity

Support
Type
Outdoor
Indoor

Complain Complaint
t Time
Resolved By
4:28PM
Kabir
6:06PM
3:16PM

Complaint
Resolve
Time
5:29PM

Duration of
Complaint
Reslv
1.01hr

5:17PM

2.01hr

Remarks
Solved
Not solved yet
Solved

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

12.09.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Suppo


SL
No
.
1
2

Date

Customer Name

13.09.14

Wisteria
KZ Jewellery

13.09.14

Complaint By

Contact Number

Code

1919532162

UT07-2901

Sumon

01725038645

DH-157

Hasan

01713090389

NK-0652

3
13.09.14
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Hasan Shahriar

Prepared By
Farhad

Ltd.

omer Support
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21083
Corporate
Farhad
Physical Connectivity

Support
Type

Complain Complaint
t Time
Resolved By
2:19PM

21081

Corporate

Farhad

Physical Connectivity

2:12PM

21078

Home

Farhad

Physical Connectivity

2:01PM

Complaint
Resolve
Time

Duration of
Complaint
Reslv
Pending

F@H Backbone Problem

Pending

F@H Backbone Problem

Pending

F@H problem solved.But user get same problem again.Need to send support tomorrow(14.0

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

16.09.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

18.09.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Suppo


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

19.09.14
19.09.14

Galaxy Trade International

Match net

Prepared By
Farhad

Complaint By
Mohiuddin
Match Net

Contact Number
1678164747
1673430394

Code
MD-3228

MD-2741

Ltd.

omer Support
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21174
Home
Farhad
Physical Connectivity
21176
Corporate
Farhad
Physical Connectivity

Support
Type
Indoor
Outdoor

Complain Complaint
t Time
Resolved By
11:14PM
Farhad
16:00
tarikul

Complaint Duration of
Resolve
Complaint
Time
Reslv
11:15PM
1min
17:15
1 hour 15 min

Remarks
Done
now line ok

Next Online Ltd.

Daily Work Report of Customer Suppo


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date
20.09.14
20.09.14
20.09.14

Customer Name
Neetu

Complaint By
Neetu

Anima Development Ltd


Omar Mahmud Ali

Prepared By
Farhad

Contact Number
1715131664

Lipu
Omar

Code

OD-0416

1678636063 MD-2374
01713040854
OD-0443

21189

Ltd.

omer Support

MD-2374

Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21191
Home
Physical Connectivity
Farhad
21189
Home
Farhad
Physical Connectivity
21188
Home
Farhad
Physical Connectivity

Support
Type
Outdoor
Outdoor
Outdoor

Complain Complaint
t Time
Resolved By
3:30PM
Kabir
3:10PM Shamim & Shuvo
3:09PM
Kabir

Complaint
Resolve
Time
4:43PM
5:20PM
4:45PM

Duration of
Complaint
Reslv
1.13hr
2.10hr
2.31hr

Remarks
Done
Done
Done

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

22.09.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

23.09.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.

Date

Customer Name

1
25.09.14
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

NRB Town LTd

Prepared By
Farhad

Complaint By

Contact Number

Mr.Pintu

1937646329

line Ltd.

f Customer Support
Code

DH-185

Complain
User
t
Ticket No.
Category Received
By

21265

Corporate

ataur

Type of Problem

Support
Type

Complain
t Time

Bandwidth Issue

Outdoor

5:52PM

Complaint
Resolved By

Farhad

Complaint
Resolve
Time

8:40PM

Duration of
Complaint
Reslv

2.48hr

Remarks
When we check the upload &
download speed that time we
found B/W is okay.User said
after checking at whole night
he will confirm us either B/W
okay or not.

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

26.09.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

27.09.14
27.09.14

RAOWA
Maico Jute

Prepared By
Farhad

Complaint By

Contact Number
1737763108

Anwarul

01711520548

line Ltd.

f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
21270
Corporate
Farhad
Physical Connectivity
MD-RA01
NK-0426
21267
Corporate Mashiur
Physical Connectivity

Support
Type

Complain
t Time

Outdoor
Outdoor

11:47AM
10:02PM(26/09) Kabir

Complaint
Resolved By

Ramjan
10:02PM(26/09) Kabir

Complaint
Resolve
Time

Duration of
Complaint
Reslv

4:23PM
2:30PM

4.36hr
2.20hr

Remarks
User switch port
problem.Solved Now
Done

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

28.09.14
28.09.14
28.09.14

Mr.Krity
RAOWA
MB Soft Ware

Prepared By
Farhad

Complaint By

Contact Number
1756174810
01737763108
01672559449

line Ltd.

f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
21285
Home
Farhad
Physical Connectivity
OD-0311
MD-RA01
21284
Corporate
Farhad
Physical Connectivity
MD-2872
21282
Corporate
Farhad
Physical Connectivity

Support
Type
Outdoor
Outdoor
Outdoor

Complain
t Time
3:43PM
3:14PM
2:41PM

Complaint
Resolved By
Kabir
Kabir
Kabir

Complaint
Resolve
Time

Duration of
Complaint
Reslv

3:29PM
3:14PM

15min
38min

Remarks
not solved yet
Done
Done

Next Online Ltd.

Daily Work Report of Customer Suppo


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

29.09.14 SKY View Online

Prepared By
Farhad

Complaint By

Contact Number

Code

Alom

1926681900

DH-111

Ltd.

omer Support
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21308
Reseller
Farhad
Physical Connectivity

Support
Type
Outdoor

Complain Complaint
t Time
Resolved By
12:50AM Ramjan,Masud

Complaint
Resolve
Time
2:07AM

Duration of
Complaint
Reslv
1.17hr

Remarks
Link up

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

02.10.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

12.10.14
12.10.14
12.10.14

MD Nazrul Islam
Zoheb Mashiur
Orbital Trade & Establishment

Prepared By
Farhad

Complaint By

Contact Number
1670761270
028714336
01714078890

line Ltd.

f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
21353
Home kamruzzamanDevice
Configuration
NK-0134
OD-MS17
21394
Home
Farhad
Physical Connectivity
MD-22134 21389
Corporate
Farhad
Physical Connectivity

Support
Type
Outdoor
Outdoor
Outdoor

Complain
t Time
8.02PM
3:29PM
10:52AM

Complaint
Resolved By
Farhad
Nuru
Nuru

Complaint
Resolve
Time
4.59PM
4.54PM
11.53AM

Duration of
Complaint
Reslv
21hr
1.25hr
1.1hr

Remarks
done
done
done

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

13.10.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

14.10.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

Complaint By

Contact Number

16.10.14

Evana Laila Chowdhury

Evana Laila
Chowdhury

1753599269

Prepared By
Farhad

line Ltd.

f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
21427
Home
Farhad
Physical Connectivity
BN_0902

Support
Type

Complain
t Time

Outdoor

3:27PM

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Mukul

4:01PM

34MIN

Done

Next Online Ltd.

Daily Work Report of Customer Suppo


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

17.10.14 Karma entertainment

Prepared By
Farhad

Complaint By

Contact Number
1731312222

Code
BN-2703

Ltd.

omer Support
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21432
Corporate
Farhad
Physical Connectivity

Support
Type
Outdoor

Complain Complaint
t Time
Resolved By
5:13PM
Kabir

Complaint
Resolve
Time
6:07PM

Duration of
Complaint
Reslv
1.06hr

Remarks
Solved

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

18.10.14

Nazrul Islam

Prepared By
Farhad

Complaint By

Contact Number
1670761270

line Ltd.

f Customer Support
Code
nk-0134

Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21433
Home
Farhad
Physical Connectivity

Support
Type
Outdoor

Complain
t Time
7:27Pm

Complaint
Resolved By
kabir

Complaint
Resolve
Time
2:28pm

Duration of
Complaint
Reslv
19:01hr

Remarks
done

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

20.10.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

21.10.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

Complaint By

Contact Number

23.10.14
23.10.14

Asif Hasan
Shahnewaz Patwary

Asif Hasan

1733200697
01711853936

Prepared By
Farhad

line Ltd.

f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
21503
Home
Farhad
Physical Connectivity
BN-1329
MD-19139 21508
Home
Farhad
Physical Connectivity

Support
Type
Outdoor
Outdoor

Complain
t Time
10.22AM
12:41PM

Complaint
Resolved By
Mukul
Nuru

Complaint
Resolve
Time
12:46PM
1:27PM

Duration of
Complaint
Reslv
2.24hr
46min

Remarks
Done
Done

Next Online Ltd.

Daily Work Report of Customer Suppo


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

24.10.14 Mohiuddin Ahmed

Prepared By
Farhad

Complaint By

Contact Number

Code

Mohiuddin

9882481

MD-2823

Ltd.

omer Support
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21511
Home
Farhad
Physical Connectivity

Support
Type
Outdoor

Complain Complaint
t Time
Resolved By
5:24PM
Kabir

Complaint
Resolve
Time
5:36PM

Duration of
Complaint
Reslv
12min

Remarks
solved

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

25.10.14

SKIRose Builders
Email:

Prepared By
Farhad

Complaint By

Contact Number
28837655

line Ltd.

f Customer Support
Code
NK-1030

Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21512
Home
Farhad
Physical Connectivity

Support
Type

Complain
t Time

Outdoor

11:11AM

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Shamim

1:19PM

2.18hr

Done

Next Online Ltd.

Daily Work Report of Customer Suppo


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

Complaint By

Contact Number

Code

26.10.14

HAMKO CORPORATION LTD

MD.Azizur Rhaman

1755535563

DH-219

Prepared By
Farhad

Ltd.

omer Support
Complain
User
t
Ticket No.
Category Received
By
21410
Corporate Roman

Type of Problem
Others

Support
Type
Outdoor

Complain Complaint
t Time
Resolved By
1:11PM
Farhad

Complaint
Resolve
Time
3:02PM

Duration of
Complaint
Reslv
1.51hr

Remarks
New Link Up Issue(Done)

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

27.10.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

28.10.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

30.10.14

Mir Trading Cor

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code
dh-210

Complain
User
t
Ticket No.
Category Received
By
21584
Corporate Shahela

Type of Problem
Others

Support
Type
Outdoor

Complain
t Time
2:42PM

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks
User router problem

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

31.10.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

01.11.14

Md. B. H. Yousuf

Prepared By
Farhad

Complaint By

Contact Number
8825003

line Ltd.

f Customer Support
Code
DH-34

Complain
User
t
Ticket No.
Category Received
By
21515
Corporate Shahela

Type of Problem
Device Configuration

Support
Type
Outdoor

Complain
t Time
3:21PM

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks
Some lan network pending

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

03.11.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

04.11.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

Complaint By

Contact Number

06.11.14
06.11.14

Sonar Logistics Private Ltd


Karma

Aslam

1713479409
0171508077

Prepared By
Farhad

line Ltd.

f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
21658
Home
Farhad
Physical Connectivity
MD-2854
BN-2703
21650
Corporate
Farhad
Physical Connectivity

Support
Type
Outdoor
Outdoor

Complain
t Time
4:51PM
12:54PM

Complaint
Resolved By
Shamim
Rajib

Complaint
Resolve
Time
5:11PM

Duration of
Complaint
Reslv
20min

Remarks
Solved
Not solved yet

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

07.11.14

Rangs Electronics

07.11.14

Amit ashraf

Prepared By
Farhad

Complaint By

Contact Number

Monir

1917670250

Amit

01771341733

line Ltd.

f Customer Support
Code
DH-77

OD-0128

Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21666
Corporate
Hasib
Physical Connectivity

21667

Home

Farhad

Physical Connectivity

Support
Type

Complain
t Time

Outdoor

11:56AM

3:47PM

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks
F@H
linkcut
down.Not
solved
yet
Cable
outside
at the
home.need to send
support
tomorrow(08/11/14).

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

10.11.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

11.11.14

Evolution Net

Prepared By
Farhad

Complaint By

Contact Number
1675800572

line Ltd.

f Customer Support
Code
DH-202

Complain
User
t
Ticket No.
Category Received
By
21709
Corporate
Farhad

Type of Problem
Bandwidth Issue

Support
Type
Indoor

Complain
t Time
12:46AM

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks
Not solved yet

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

13.11.14

Hawar IT

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By
Corporate

Type of Problem
Others

Support
Type
Outdoor

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks
New Link Up.Not solved yet

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

14.11.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

Complaint By

Contact Number

15.11.14

Mr Raisul

Mr Raisul

1772763055

Prepared By
Farhad

line Ltd.

f Customer Support
Code
NK-0287

Complain
User
t
Ticket No.
Category Received
By
21686
Home
Tarikul

Type of Problem
Device Configuration

Support
Type
Outdoor

Complain
t Time
1:24PM

Complaint
Resolved By
Farhad

Complaint
Resolve
Time
3:25PM

Duration of
Complaint
Reslv
2hr

Remarks
Done

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

16.11.14

Sangeeta Pangrekar

Prepared By
Farhad

Complaint By

Contact Number

Sangeeta Pangrekar

1790742646

line Ltd.

f Customer Support
Code
BA-1143

Complain
User
t
Ticket No.
Category Received
By
21744
Corporate shahidul

Type of Problem

Support
Type

Complain
t Time

Bandwidth Issue

Outdoor

12:20PM

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Farhad

2:01PM

1.41Hr

Done after change MC

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

17.11.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

18.11.14

No Support

Prepared By
Farhad

Complaint By

Contact Number

line Ltd.

f Customer Support
Code

Complain
User
t
Ticket No.
Category Received
By

Type of Problem

Support
Type

Complain
t Time

Complaint
Resolved By

Complaint
Resolve
Time

Duration of
Complaint
Reslv

Remarks

Next Online Ltd.

Daily Work Report of Customer Supp


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

Complaint By

Contact Number

20.11.14
20.11.14

kiwi Fashion
Lutfor Rahman

Mr.Badrul
Lutfor Rahman

01726291153

Prepared By
Farhad

line Ltd.

f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
21786
Corporate Shahela
Mail Related Issue
MD-0431
MD-3411
21787
Home
Farhad
Physical Connectivity

Support
Type
Outdoor
Outdoor

Complain
t Time
2:06PM
3:52

Complaint
Resolved By
Mr.Titumir &Farhad
F@H

Complaint
Resolve
Time
3:14PM
5:39PM

Duration of
Complaint
Reslv
1.8hr
1.57hr

Remarks
Done
Done

Next Online Ltd.

Daily Work Report of Customer Suppo


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

21.11.14
21.11.14
21.11.14
21.11.14

Chathuranga Kamarasiri
Lutfor Rahman
Nineteen
inhouse

Prepared By
Farhad

Complaint By
Chathuranga
Kamarasiri
Lutfor Rahman
Farad Hasan

Contact Number
1759133505
01726291153
01920342562
01784883352

Code
MD-3416

MD-3411
NK-0281
NK-0164

Ltd.

omer Support
Complain
User
t
Ticket No.
Category Received
By
21792
Home
Liton
21793
Home
Liton
21796
Corporate
Farhad
21797
Home
Farhad

Type of Problem
Physical
Physical
Physical
Physical

Connectivity
Connectivity
Connectivity
Connectivity

Support
Type
Outdoor
Outdoor
Indoor
Indoor

Complain Complaint
t Time
Resolved By
11:01AM
11:01AM
10:35AM
10:55AM

Shamim
Shamim

Complaint
Resolve
Time

Duration of
Complaint
Reslv

12:02PM
12:02PM

1.01hr
1.01hr

Remarks
solved
solved
F@H problem.not solved yet
F@H problem.not solved yet

Next Online Ltd.

Daily Work Report of Customer Suppo


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date
22.11.14
22.11.14
22.11.14

Customer Name

Orbital
Nineteen
Anita Bidinger

Prepared By
Farhad

Complaint By

Contact Number

Code

Mr.Dolon
Farad Hasan

1717999834
01920342562
01713012844

NK-0281
G2-5520

MD-22134

Ltd.

omer Support
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21806
Corporate
Farhad
Device Configuration
21796
Corporate
Farhad
Physical Connectivity
21803
Corporate
Farhad
Physical Connectivity

Support
Type
Outdoor
Outdoor
Outdoor

Complain Complaint
t Time
Resolved By
1:01PM
Farhad
10:35AM
11:29AM
Kabir

Complaint
Resolve
Time
3:25PM

Duration of
Complaint
Reslv
2.24hr

1:39PM

2.10hr

Remarks
Done
Not solved yet
Done

Next Online Ltd.

Daily Work Report of Customer Suppo


SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Date

Customer Name

08.12.2014
08.12.2014
08.12.2014
08.12.2014
08.12.2014

Pureple IT
Shoho
Skyvew
Crossware
Bitmascord

Prepared By
Tarikul Islam

Complaint By
Mr.Akash
Zoheb Mashiur
Zahir
Shahin
Oshim

Contact Number

Code

1913513555 Md-29103
28714336 OD-MS17
DH-111
1926681909
01678780811
DH-119
028714743
MD-1707

Ltd.

omer Support
Complain
User
t
Ticket No.
Category Received
ByIslam
Corporate Tarikul
21962
21969
Home Tarikul Islam
Reseller tarikul Islam
21960 Corporate tarikul Islam
21971
Corporate tarikul Islam

Type of Problem
Physical Connectivity
Physical Connectivity
Physical Connectivity
Physical Connectivity
Bandwidth Issue

Support
Type
Outdoor
Outdoor
Indoor
Outdoor
Outdoor

Complain
Complaint
t Time
Resolved By
Tarikul Islam
8-12-2014-1
8-12-2014-1 Mr. shamim
4:20 PM
9:40 AM
Transmission
Tarikul Islam
8-12-2014-1

Complaint Duration of
Resolve
Complaint
Time
Reslv
3 Hours
8-12-2014-13:46
Pending
4:20500 PM
5 min
12:36 2:40 hours
pending

Remarks
Done
Auto link up
F@H problem