HCL Infosystems Managed Services

Enterprise Managed Services
*HCL Confidential
Agenda
*HCL Confidential
HCL Corporate Overview
HCL IT Services Portfolio
Why HCL?
Our Service Delivery Approach
Tools
Tefilla MAGNet - New Generation Unified Operations Management Platform
IT Infrastructure Management Service Offerings
Cloud Offerings
Success Stories
HCL Corporation
HCL Technologies
Product Engineering & R&D, Enterprise
& Custom Applications, Enterprise
Transformation Services, Infrastructure
Management & BPO Services
HCL Infosystems
Financials
Total Revenues - $ 6.2 Bn
EBITDA
- $ 767 Mn
Employees
- 90,000
Global Market Focus
Enterprise & Custom App.

Development, Infrastructure Mgmt.,
Cloud, ICT System Integration
Solutions, Products & Services, HW
Solutions, Security, Education and
Learning & ICT Distribution
India & Emerging Market Focus

Enterprise Revenue Growth
USD 6233 Mn
India Presence - Offices in 170 cities,
505 points of presence reaching 4,000
towns
Global Presence - Operations

spanning 31 countries
Delivery Facilities - USA, UK,
Finland, Poland, Puerto Rico, Brazil,
China, Malaysia, Singapore,
Australia, Czech and India
Global Presence - Operations in

Emerging Markets including South Asia,
Middle East & Africa
USD 455 Mn
2012
2000
Year
Distribution Network - 93,000 outlets in

over 9,000 towns
With LTM revenues of 2 billion US-Dollar in 2010, HCL Infosystems is one of the major provider of
information technology (hardware and services) and other B2B/B2C solutions
*HCL Confidential
Business Leaders today are facing several IT Infrastructure

challenges...
Budget Constraints
Prefer OPEX versus CAPEX and are open to pay-per-use, or subscription models
Require solutions that are easy-to-use, available off-the-shelf (with little customization), no
specific skills to operate (fast learning curve)
Require fast ROI , visible cost savings and business benefits, and lower TCO.
Changing Business
Dynamics
Business efficiency driven by faster and better interactions with customers and partners and
consequent improved customer relationship
Business flexibility driven by sharing business information in real-time, remote access,
mobile workers.
Productivity increase driven by automation, focus on core-business, self-service.
Single Source of
Truth
Have a single plane of interface for my all services

Measure my IT performance & satisfaction index accurately?
Define, Deliver & Measure the SLA for various IT services? Can I ensure timely actions on
SLA deviations
Provide continuous
best in class service
to their customers
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Increase IT Reliability, Consistency and Interoperability

Creating channels to reach to maximum number of customers
Better manage & ensure security of IT infrastructure to ensure minimum downtime
The Definition of IT is focusing on Continuous Innovation<

Imperative
From Traditional
To Transformed
Technology
IT as Cost Centre
IT as Business Enabler
IT Infrastructure
Legacy applications & hard-coded

processes inhibit transformation
Scalable, flexible IT environments

that enable growth
Asset Utilization
Islands of computing result in

inefficiencies and under-utilized assets
Highly utilized assets with

enhanced scalability, visibility and
control
Flexibility
Resource constraints slow the delivery

of new capabilities
Delivery model options such as

cloud computing enable increased
flexibility
Provision SAP Test environment
Complexity makes it difficult to

manage systems, assets and change
Standardization and automation

ensure best practices and
increased efficiency
*HCL Confidential
< also leading to key Imperative Questions for IT

Trusted and expert
IT partner
How can CIOs / IT heads
COST
achieve the optimal
balance between cost

efficiency and
effectiveness?
Transformational
vs
approach
EFFICIENCY
How to optimize
cost savings
through enterprise
Managed Services?
How do the new SLA
SLA based
based models
vs
compare to more
Traditional based
traditional
resource models?
Model that fits
your
need
Identify the typical
Commercial models of
Managed Services
Predictability,
Standardization,
Optimization and
Non linear approach
*HCL Confidential
MANAGED
SERVICES
projects?
COMMERCIAL
MODELS
Agenda
*HCL Confidential
Why HCL?
Tools
Cloud Offerings
Success Stories
HCL I has the right services portfolio to support the imperatives<
Infrastructure Management
Services (IMS)
IT Infrastructure Managed Services - SLA based

FMS Facilities Management, T&M based services
Cloud Services
VAS Value added services in S4N space
Life Cycle Services (LCS)
AMC / Break-Fix HCL PC, Third party maintenance (TPM) PC,

Peripherals & ISS; Installation services
Onetime services (Repairs, configuration, migration etc.)
Upgrades & Consumables
Enterprise Application
Services (EAS)
ADSM Application Development & Maintenance

ERP, CRM services (Oracle, SAP & MS)
BI/DW Business Intelligence/ Data Warehousing
ECM Enterprise Content Management
Call Center & Repair Factory for EBU
HCL Care
Office Automation
Services
*HCL Confidential
Global Touch US & Canada

Support Services for Consumers & SMBs
Multi Brand Service Facility and Field Services
OA Office Automation
Document Management Solution (DMS)
Managed Print Solution (MPS)
Web-Ex Solution
8
Agenda
*HCL Confidential
Why HCL?
Tools
Cloud Offerings
Success Stories
<with the right Differentiators
Economies of Scale
enabling us to provide
the right cost benefits
to customers
Partnerships with 20+

Partners further
strengthening our
Solution portfolio
Alliances
Offices in 170 cities,

505 points of
presence reaching
4,000 towns
HCLI
HCLIndia
I India
High Cost Advantage

with strong Offshore
development
capability
*HCL Confidential
Capabilities
End-to-End
Capabilities aligning
across the Enterprise
IT Stack
Control Framework &

Best Practices to
improve the Business
Value of IT
10
We are one of the pioneers in Infrastructure Management (IMS)<

Scale of Operations
> 10 Mn Devices Managed

> 2.3+ Mn/year Tickets
Lacs of users for Business & Infra Applications
Process Maturity
Certified Professionals
ISO 9001 : Consultancy, Implementation, Support, Audit etc.

SEI CMMi Level 5: Development Centre for Banking
ISO/IEC 27001:2005: Information Security Management System
ISO BSOHSAS 18001:2000 and ISO 14001: 2004: Manufacturing units
Expertise Spanning
entire Infrastructure
Lifecycle
Data Center, End User Computing,

Networks, Security, Process & Tools, Application Operations, Transformation
Services
Investment in World
Class Infrastructure
Tier 3/4 Data Center at Delhi-Mumbai

IT operations center at Pondicherry & Singapore
Mature Alliances with

Global Leaders
Tools & Technologies
*HCL Confidential
Tefilla MAGNet: HCLs Proprietary tool for Network Management managing

networks in an intelligent way, providing end-to-end management solution.
11
HCL Infosystems Global Centers supporting IMS
Dubai
Abu Dhabi
Noida
Saudi
Oman
Arabia
Bangalore Chennai
Qatar
Singapore
Delivery Centers
Offices
Offices in 170 cities, 505 points of presence reaching 4,000+ towns in India
Head Quarter
Tier 3 & 4 Data Centre
*HCL Confidential
12
Our operations are supported from the IT Operations Centre (ITOC) in

India & Singapore
24*7*365 operational IT Operations Center
Processes Certified for ISO9000 & ISO27001
Completely redundant facilities (NoSPF) IT & Non-IT
Large pool of trained and certified resources (ITIL,

ITSM, PMP, OEM tech., certifications)
Tools and technologies for service delivery

through multiple channels
Secure VPN Link, Encrypted SSL session over

internet, Email, Chat/IM & Telephonic etc.
ITIL V3 compliant Delivery Model
OEM interface for L4 & Product support
*HCL Confidential
13
Agenda
*HCL Confidential
Why HCL?
Tools
Cloud Offerings
Success Stories
14
We have the right Commercial Models<

Transformational Managed Services
Gain Share /
Risk Reward models
Long-term IT Contracts with IT transformation

built-in
Business KPI based delivery
High accountability from IT partner
Strong governance based delivery
Element Based / Asset Based Pricing

Model
Managed Services
IT service levels defined for partner
Customer co-owns processes but partner can
improvise
Limited impact on business by IT partner
People Augmentation
Transaction Based Pricing Model
SLA Based Pricing with Penalties Model
Fixed Price Model
Request fulfillment model

Customer owns processes
No impact on business by the partner
People Deployment Based Model
15
*HCL Confidential
<and the right Engagement Delivery Models to fit your need

Staff-Augmentation
Model
Onsite Model
Onsite IT-Provider Engages
Client; Completes Work and
Manages SLA Responsibility
Onsite
IT Provider
Offshore
IT Provider
Client
*HCL Confidential
Onsite IT-Provider Engages

Client;
Maintains
SLA
Responsibility; Directs % of
Work to Offshore IT
Mixed Model
Managed Work Model
Both Onsite and Offshore ITProvider

Engages
Client;
Completes Work: Manages
SLA Responsibilities
Offshore IT-Provider Engages

Client; Completes Work and
Manages SLA Responsibilities
16
Our strong Governance Structure helps us provide the best of the

services<
HCLI
Customer
SD Head
PMO
Client IT Head/CIO
Client IT Manager
Client PM
Service Delivery Director
Geo Head
Service Delivery Manager
Account Manager
Finance
Legal
Services
*HCL Confidential
AMC
17
Lead
..n
Lead 1
Lead 2
Quality
HR
Sales
Vertical Head
..further supported by Robust Service Assurance Model
Onsite
Co-ordination
Scoping, Knowledge Acquisition,

Project Co-ordination, Hands & Eye Support
70 90 % Centralized /
Remote Delivery Model
ITIL best practices
Applications and Infrastructure Management Services
Remote Monitoring
Pro-active Performance Monitoring, Threshold Alerts,

Dashboard Reporting
Risk mitigated transition

Seamless integration of
client processes
Ongoing Risk Management
Level 1 Support
Incident Management, Service Desk for escalations,

knowledge repository
Level 2 & 3 Support
Problem Management, Change Management, Capacity

Management, Performance Management
Proven Performance
Management process
PMP & Technical
Certifications
Training in latest
technologies
ITIL Processes Incident Management, Problem Management, Change Management,

Release Management, Service Level Management, Configuration Management, Capacity
Management & Service Continuity Management
*HCL Confidential
18
We have a strong Service Delivery Approach<
o
o
o
o
o
ITIL Framework
Certified Consultants
Exchange / Lotus
Net-Sec (CCNA/CCNP/CISA)
Storage (EMC, HP, etc)
Server (MCP, HP-UX, IBM-AIX)
Process (ISO
On roles Team
Continuous Trainings
Skill Enhancement
Multifunctional Teams
People
Process
Tools/Technology
*HCL Confidential
Service Management Tools

Due Diligence Templates
Reporting tools (SLA)
Incident Management Tools
Service Request Management
19
Implementation
o Release Planning
o Testing & Evaluation
o Deployment
O&M
o Transition
o Service Planning
o Resource Deployment
o Process Stabilization
o Continuous Improvements
<with ITIL Compliant Service Delivery Model
Onsite
Service Delivery Team
Remote Monitoring
(Critical Devices- Server /
Communications Room
Equipment )
Level 1 Support
Level 2 & 3 Support
*HCL Confidential
Scoping, Knowledge Acquisition,

Project Co-ordination, Hands & Eye Support
Pro-active Health Monitoring, Threshold Alerts,

Dashboard Reporting
Incident Management, Service Desk for escalations,

knowledge repository
Problem Management, Change Management, Capacity

Management, Performance Management
20
Enterprise Response
Team
Dedicated Helpdesk
acts as single point of
contact
Collaborate with
Partners
..and a robust Service Delivery Methodology

Service Operation
Processes
Service Transition
Processes
Continual Service
Improvement
Change Management
Service Measurement
Service Monitoring
Incident Monitoring
Release & Deployment Management

Knowledge Management
Configuration Management
Service Reporting
SLA Reporting
Escalation Reporting
Availability Reports
Event Management
Incident Management
Request Fulfillment
Service Improvement
SLA Review
Problem Management
Knowledge Creation
Problem Management
Preventive Maintenance
People
Technology
*HCL Confidential
Combination of Dedicated & Shared Professionals available 24x7

ITIL compliant Best of breed Enterprise Management Tools
21
Transition Cycle for a Typical Migration

Assessment and
solutioning
Offshore
Kick-off
Perform Due Diligence / Assessment

Determine Scope of Work / Assessment
Activity
Delivery Model
Evaluate availability of Documentation ,
Historical Information
Identify Internal legal approvals for best shoring
High Level Migration / Transition Plan
Data Privacy and Security solutions
Assign Project management team

Obtain Final NOD
BPA/SOW/SLA signoff
Review scope of migration /
transition
Resource Plan
Communicate Initial risk Assessment
and Issue, Assumptions and
Constraints
Infrastructure Plan
Training and KT plan
Finalize the steady state criteria
Evolve Migration Plan
Team and Site

Readiness
Go-No Gates
Infrastructure
Readiness
2
Recruitment, Travel
readiness
Project Specific Skills
Training
Access Rights
Create Historical
Information
Responsibility shifts offshore

Metrics based Performance Evaluation
Steady State Sign Off
Institutionalise Review Mechanism
Continuous improvement
Parallel
Operations
4
Parallel run review against

criteria
SLA Review
Issue management
Escalation Process
5
*HCL Confidential
Steady
State
22
Knowledge Transfer
Continue creation of Knowledge

Documentation
Certification Criteria
Process Understanding
Operation Walkthrough
Client / Trainer Scoring
Shadowing /Reverse
presentations
Parallel run exit crieria
Agenda
*HCL Confidential
Why HCL?
Tools
Cloud Offerings
Success Stories
23
Tools Architecture
Partnership with HP,

BMC, CA and
ManageEngine Suite
Network
Servers &
Applications
Desktop
ServiceDesk
Windows
Infrastructure
Event Log &

Compliance
Security
Network
Monitoring
Server
Monitoring
Desktop
Management
Helpdesk
Active Directory
Windows Event
Logs
Vulnerability
Analysis
Netflow Analysis
Application Perf
Monitoring
Asset
Management
ITIL Service Desk
SQL Server
Syslog
Management
Patch
Management
Network Config
Mgmt
End User
Experience
Remote Control
Software License
Tracking
Exchange Server
Firewall Log
Analyzer
Password
Management
*HCL Confidential
24
Agenda
*HCL Confidential
Why HCL?
Tools
Cloud Offerings
Success Stories
25
Tefilla MAGNet
New Generation Unified Operations Management Platform
Network Management Solution managing networks
in
intelligent
way,
providing
end-to-end
management solution.
Key features
Profile Based system
Inventory/Event Correlation
Topographical Network Monitoring
Report Builder with KPI configuration
Service/Business based dashboard
Instantaneous Widget
Configured Threshold KPI
Intellectual Notification system
Asset Mapping
Alarm Compiler
Pre/Post formatter
Static NE Modeling
Cut through Launcher
Key Benefits/Results
Key Monitoring features required for enterprises is covered (mix of Fault, Performance and Application Monitoring)
Simple to Understand and Implement
Scalable Platform from Enterprise to Service Provider
Fully Indigenously developed product
HCL is flexible to customize (develop) new features based on requirements
*HCL Confidential
26
Tefilla MAGNet
Architecture
Features of Tefilla Architecture
Multi-tenant
Supports SNMP enabled devices
Support North bound and South bound interfaces
Interfaces with any 3rd party application through
standard protocol
Intellectual Notification system
In-build self monitoring engine
Key differentiators
*HCL Confidential
27
Tefilla Fault Management (Tefilla FM)

Tefilla Performance Management (Tefilla PM)
Tefilla Inventory Management (Tefilla IM)
Tefilla Notification Gateway
Tefilla Application Monitor
Tefilla Network Topology Builder
Service Desk
IT Challenge
Capability
Results
Rising number of
Labor
Finger-pointing
services
intensity
Guessing at Change risk
CMDB with
Remote Support
Application Dependency
Self-service Automation
Mapping
Prevent future
Increase
Rapidly implement
incidents
Productivity
changes without
Incident and Problem

Management
disruptions
Reduced Costs + Improved Service Quality
*HCL Confidential
28
Service Desk Manager
Service Desk
Manager
*HCL Confidential
ITIL Service Management
Incident Management
Request Fulfillment
Problem Management
Change Management
Support Automation
Self-Diagnosing /Fix Tools

Remote Screen
Audit Log
Create Knowledge Notes

Knowledge Life cycle
Quicker Resolution
Search of Knowledge base
Report and Analytics
Visibility to Operations Metrics

Real-time Support activities Reports
Knowledge Management Reports
Graphical and Tabular Reports
CMDB
Comprehensive Configuration Management System

CI Relations
CI Root Causes
Federation
29
IT Infra Monitoring
Infrastructure
Device
Monitoring
*HCL Confidential
Fault Monitoring
Routers, Switches, Server, Desktops Health monitoring

Non-SNMP devices monitoring
Service monitoring
Application monitoring
Real time Topology Map
Real time Alarm browser
Active configuration of Multivendor Network Elements

Configuration Backup of elements
Configuration restore and recovery
Performance Measurement
Device / Interface uptime reports

Device / Interface Usage report
Application response reports
SLA reports
Alarm Reports
Asset Handler
Asset Discovery
Asset Classification
Asset Info Enrichment
Asset Report
Heterogeneous environment Support
Notification
Email, SMS notification

Built in escalation system
Trouble Ticket system integration
Run action scripts on specific events
30
Application Monitoring
Web Tier
IIS
Apache
URL Monitoring
Web Response Time

Number is sessions
Request per Second
URL Availability
URL Response Time
Web Application availability
Middleware
App
JBoss
Tomcat
Websphere
Response Time
JVM usage
JDBC Connection Stats
Servlet statistics
Availability
Software
Platform
JVM
Response Time
Thread statistics
Heap Memory
JVM Memory Pool
Class Load statistics
Database
Tier
Oracle
MSSQL
MySQL
Data base Availability

Table space details
Session Details
SGA Performance
Connection statistics
Thread statistics
Application
Monitoring
*HCL Confidential
31
Agenda
*HCL Confidential
Why HCL?
Tools
Cloud Offerings
Success Stories
32
IT Infrastructure Offerings
Click Service icon to view Service detail
Comprehensive Service Desk

Simplifies the entire operations support by centralizing incident management,
service request management and reporting functions. Acts as a single node
between the end-user and service provider.
Offerings
Comprehensive
Service Desk
End User
Computing
ITIL Service Management

Support Automation
Reporting and Analytics
Client Benefits
Datacenter
Management
Network
Management
Disaster
Recovery
*HCL Confidential
World class end-to-end IT Infrastructure Implementation and Support

ITIL process implementation leading to structured, quality and smooth IT
support delivery to user community 18x7
Pan-India services including all remote locations
Information
Security
33
End User Computing

Comprises of end-to-end management of the desktop environment with a
focus on reducing complexities and lowering TCO through best practices that
includes standardization, best of breed tools and latest technologies.
Offerings
Comprehensive
Service Desk
End User
Computing
Service Desk Support

Client Support Services
Client Management Services
Asset Management
Client Benefits
Datacenter
Management
Network
Management
Disaster
Recovery
*HCL Confidential
Optimum utilization of the IT resources

Robust IT leading to higher user satisfaction
Faster decision making due to real time MIS availability
Driving non-linearity vis-a-vis increase in assets and increase in efforts
resulting in cost avoidance and productivity improvement
Flexibility in utilizing the IT assets
Improved inventory management with timely reports and increased
collaboration
Information
Security
34
Datacenter Management
Helps customers meet the needs of today's complex, ever-changing
environment by ensuring that infrastructure and applications function properly
on an on-going basis.
Offerings
Comprehensive
Service Desk
End User
Computing
Proactive Monitoring and Management

Server and Storage Management
24X7 L3 Support
Database Management
Application Management
Client Benefits
Datacenter
Management
Network
Management
Disaster
Recovery
*HCL Confidential
Accelerated time-to-market and greater operational efficiencies with

optimization
Reduced downtime resulting in enhanced experience to clients customers
Streamlining of incident and event handling processes
Scalability, flexibility with reduced operational costs
Reduction in Total Cot of Operations for the end customers
Best Practices can be enabled by the IMS provider reaping higher benefits
Secure infrastructure
Information
Security
35
Network Management
Helps client meet the ever increasing need for network availability and
optimization of network bandwidth utilization and performance.
Offerings
Comprehensive
Service Desk
End User
Computing
24x7 Network Monitoring

Network Optimization
Network Device Support
Problem detection, resolution & notification
Network IMAC Services
Reporting
Client Benefits
Datacenter
Management
Network
Management
Disaster
Recovery
Information
Security
*HCL Confidential
Risks management of IT operations across network

Network availability of 99.75%
36
Disaster Recovery
Ensures protection of corporate information and business continuity in the
event of unforeseen disasters and business down times.
Offerings
Comprehensive
Service Desk
End User
Computing
Push button drills and automated DR drills

Automatic recovery and switchover processes
Real time RPO/ RTO/ Data lag monitoring
DR SLA monitoring and alerts
Client Benefits
Datacenter
Management
Network
Management
Disaster
Recovery
*HCL Confidential
Ensuring minimum downtime with zero data loss

Identify and integrate critical business and IT priorities into a robust
continuity and resiliency program
Better manage regulations around data disaster recovery
Reduced overall risks
Information
Security
37
Information Security
Establishes, implements, operates, monitors, reviews, maintains and improves
overall information security for our customers.
Offerings
Comprehensive
Service Desk
End User
Computing
Authentication & Access Management

Proactive monitoring & prevention
Confidentiality & Integrity Management
Audit & Trails
Accounting & Forensics
Endpoint Security
Client Benefits
Datacenter
Management
Network
Management
Disaster
Recovery
*HCL Confidential
Secured Information System

Availability of right information at the right time aided better decision
making
Ensuring minimal service disruption caused by virus/malware attacks thus
ensuring better customer experience o your clients
Information
Security
38
Data Centre Infrastructure Management

An Innovative way of DC Management
DCIM can fill the gap
Need of DCIM
Extreme Redundancies for 99.99% Uptime ->

Higher Power Consumption
Huge Population of N+1/N+2 Equipment ->

Asset Under utilization & Too complex to
manage with spreadsheets & Visio DCIMs
Chain of inter-dependent equipment ->

Multiple points of failures
KW per Rack increases as more processing

capacity is added -> Trade-offs: need to
support more per rack versus extra space &
heat loads
Growing Heat Loads, Carbon Emissions & ewaste -> Sustainability Issues
*HCL Confidential
Building
Management
System
Data Center
Infrastructure
Management
IT System
Performance
Management
Collects, manages and analyses information about a datacenters assets,

resource use and operational status.
Benefits
Improves Energy Efficiency

Improves Operational Efficiency
Provides Sustainability Reporting
Helps Business Continuity
39
Data Centre Infrastructure Management

Key Differentiators
Soft-metering
Soft-metering of servers is 95% accurate as compared with hard-metering and can save significant
amount of investment on power meters.
Metering of servers does not require downtime that is otherwise required for installation of meters.
Vendor Agnostic
Can monitor IT and Facility equipment in a data center from any manufacturer
Energy Billing
Generates energy bills and charge-back reports for customers or biz units based on power
consumed by physical hosts and VM
Real-time PUE
DC can calculate real-time PUE of the data center
Multi-level PUE
Can calculate PUE at 3 levels of DC power chain which helps in identifying distribution losses
VM Power Measurement
Estimates power consumption by virtual machines
Sustainability Reporting
Reports carbon foot print of the entire data center or GHG emitted by individual device/application
*HCL Confidential
40
Agenda
*HCL Confidential
Why HCL?
Tools
Cloud Offerings
Success Stories
41
Our Cloud Solutions further strengthen our commitment<

HCL blu - Enterprise Cloud Services Offerings
Leverage cloud to reduce cost and shift to

opex model
Enterprise Application Tier

bluHRMS
CA Service
Desk
bluHIS*
Collaboration Tier
Hosted
Zimbra
Microsoft
office 365
Google Apps
Instant IT infrastructure deployment for

quick turn around time, implementation
takes just days
Cutting edge technology accessible to
small as well as large enterprises
Infrastructure Tier
SraaS*
BaaS*
DRaaS*
StaaS*
* bluHIS- Hospital Information System

SraaS- Server as a Service
DRaaS- Disaster Recovery as a Service
BaaS- Backup as a Service
StaaS- Storage as a Service
*HCL Confidential
42
Guaranteed service level agreements

(SLAs) ensure high reliability and
responsiveness
Cloud Offerings
Human Resource Management System (bluHRMS)

Enables employee self-service while also making it easy for HR staff to manage
important tasks and keep up with the organizational growth requirements.
bluHRMS
bluHIS*
Hosted Zimbra
Microsoft
Office 365
DraaS
BaaS*
*HCL Confidential
Service Plans
43
bluHRMS - Modules
*HCL Confidential
44
Cloud Offerings
Hospital Information System (bluHIS)

We proposed a solution by using cloud infrastructure to deliver patient
services. The proposal is based on the concepts of cloud computing so the
information sharing and high-end processing is available in the cloud.
Modules
bluHRMS
Hosted Zimbra
bluHIS*
Microsoft
Office 365
01. OPD
02. IPD
03. EMERGENCY WORKBENCH
04. LIS
05. RIS
06. PACS
07. ELECTRONIC PATIENT RECORD
08. CLINICAL WORKBENCH
09. NURSES WORKBENCH
10. OT MANAGEMENT
11. PHARMACY MANAGEMENT
12. DIET MANAGEMENT
13. CSSD
14. INVENTORY MANAGEMENT
15. PURCHASE MANAGEMENT SYSTEM
16. HR & PAYROLL MANAGEMENT
17. FINANCIAL MANAGEMENT SYSTEM
18. FIXED ASSEST MANAGEMENT
19. ANALYTIC REPORTS
20. MIS REPORTS
HCL - ICT Advantage
DraaS
*HCL Confidential
Integrated, Stable & Industry

Proven - Hospital
Management Solutions
An IHE Certified Organization
Customer Centric Focused

on Service Excellence
Flexible Commercial Models

ROI Linked, Pay Per Use
BaaS*
45
Cloud Offerings
Hosted Zimbra
HCL offers full featured Zimbra hosting plans that meet the needs of small
and large businesses. Employees are empowered with complete contact,
calendar, and email management through a variety of software clients or
through a feature-rich, web browser-based interface.
bluHRMS
bluHIS*
Hosted Zimbra
Microsoft
Office 365
DraaS
BaaS*
*HCL Confidential
Feature Comparison
46
Hosted Zimbra
Business Email
Edition
Description
Basic email & address

book functionality
Business Email Plus

Edition
Standard Edition
Full-featured mail
Basic email, address book
solution for customers
& calendar functionality
that do not need the
with Zimlets
Outlook Client
Professional
Edition
Same functionality as
ZCS Standard Edition
with support of
Outlook Client
Features
Email and Address Book
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Tasks
Yes
Yes
Sharing Files/Document Application
Yes
Yes
Calendar
Advanced Search and Indexing of emails and attachments

Zimlets (integration with other apps) http://gallery.zimbra.com
Yes
Yes
Yes
Yes
Yes
Zimbra Backup
Yes
Yes
Yes
Yes
Hierarchical Storage Management (HSM)
Yes
Yes
Yes
Yes
Rebranding (for custom look and feel)
Yes
Yes
Yes
Yes
Zimbra POP/IMAP email, CalDAV Calendar, CardDAV Contacts
Yes
Yes
Zimbra for BlackBerry Users (~ 750 users)
Yes
Yes
Zimbra Mobile (ActiveSync for iPhone, Android, Windows etc.)
Yes
S/MIME for secure email
Yes
Yes
Unified communication integration
Yes
Yes
Advanced compliance (litigation hold and custom retention policies)
Yes
Zimbra Archiving and Discovery (ZAD) - For compliance and auditing now
included in Professional Edition
Yes
Support for Microsoft Outlook Client or Apple Client for users who do not want
to use the Zimbra Client
Yes
*HCL Confidential
47
Cloud Offerings
Microsoft Office 365

HCL offers Office 365, a subscription-based online office and software plus
services suite which offers access to various services and software built
around the Microsoft Office platform.
bluHRMS
bluHIS*
The Office 365 service consists of a number of products and services. All of
Office 365's components can be managed and configured through an online
portal; users can be added manually, imported from a CSV file, or Office 365
can be set up for single sign-on with a local Active Directory using Active
Directory Federation Services.
What Office 365 can do for your organization
Add more power to the Office you rely on
Hosted Zimbra
Microsoft
Office 365
Why choose Office 365
Create a website that builds your brand

Work better together with file sharing
Security and privacy
Easy to
set up
and use
Work
from
anywhere
Access email and calendars on the go

Conferencing made easy
DraaS
BaaS*
Use Office on the go

Extend your reach with Office Web Apps
*HCL Confidential
48
Worry-free IT
Cloud Offerings
Disaster Recovery as a Service (DRaaS)

A full-featured comprehensive recovery offering that integrates with the
clients existing infrastructure.
bluHRMS
bluHIS*
Hosted Zimbra
Microsoft
Office 365
DraaS
*HCL Confidential
BaaS*
Push button Recovery & DR drill ensure

predictable recovery of critical applications
Automation of Recovery & DR Drills

Real time alerts on SLA deviation
Built in compliance reports
Value Proposition
REAL RTO (Application RTO- when the application is ready to be exposed
to end customers)
Automating DR Policies defined by Customer & Applications Partner
Data/Application Consistency (REAL TIME) 100%
Intelligent Monitoring, Automation & Replication
Flexible & Compatible DR Platform with Future Road Map
49
Disaster Recovery as a Service (DRaaS)

Typical Architecture
DR as a Service powered by Sanovi

Sanovi Cloud DRM Software tool lead DR services
providing end-to-end ownership of DR operational
processes
Tool based approach to provide recovery reliability, auditability, operational efficiency and service delivery
transparency
DR as a Service consists of
Remote Replication
DR Monitoring & Validation
Drill Automation
Recovery Automation
Scales with customer needs and their timeline
Best practice automated templates for several DR
solutions covering Oracle, MySQL, Postgres and MS SQL
based applications
Scheduled replication of data from primary site to DR site helps

in quick recovery in the case of disaster.
*HCL Confidential
50
Using Sanovi Cloud DRM, Enterprise class Business continuity

and disaster recovery service is available for the mid market.
Cloud Offerings
Backup as a Service (BaaS)

A full-feature, comprehensive backup solution for desktop and laptop that
integrates perfectly with the existing enterprise infrastructure, allowing it to
seamlessly backup and restore data on the fly without interrupting operations.
Why HCLs Cloud Backup?
bluHRMS
bluHIS*
Hosted Zimbra
Microsoft
Office 365
DRaaS
BaaS*
*HCL Confidential
Completely integrated management capabilities and extremely flexible

customization options, comprehensive feature set.
Seamless integration with leading storage systems and a strong
infrastructure backbone to support our services.
HCL assures you best in class services through our SLA Guarantee and easily
scalable offering plans to accommodate changing requirements, flexible
pricing plans and many varied service options.
A variety of service options for varied backup requirement scenarios.
51
Agenda
*HCL Confidential
Why HCL?
Tools
Cloud Offerings
Success Stories
52
Success Stories
Pioneer in Consumer & Specialties chemicals Uses power of Managed Services to build a growth focused futuristic company
Responding to needs of international expansion & growth

Vision- Build an innovation-driven competency
CIO uses managed services to build IT Infrastructure as a competitive differentiator

Improve business performance by faster decision making

Scalable, elastic and reliable platform
The benefit?

Cost saved reinvested to drive innovation

99.99 % IT Infrastructure uptime

Structured, quality and smooth IT support delivery
Indias Largest Multi- specialty hospital chain Uses power of Cloud to build highly agile & scalable HIS
Multi- specialty hospital responding to its patient needs
Vision-World class healthcare at affordable cost
CIO charts plan for highly agile & scalable HIS
Puts faith in Cloud in spite of skepticism
Scalable, elastic & reliable platform- customized
The benefit?
40 % TCO reduction
Faster access to healthcare
Maximize efficiency by capturing medical history in analyzable form
*HCL Confidential
53
Success Stories
Pioneer & Leader in Housing Finance- Uses power of Managed Services to improve employee productivity & create differentiation
Responding to its growing business volume & market spread

Vision- Provide best-in-class service to customers
CIO uses managed services to build customer loyalty
Enhanced employee productivity resulting in reduced customer response time and faster
service access
No disruption in service to end clients
The benefit?
5 % reduction in Cost/asset
Technology support reducing human intervention
SLA based service model ensuring high governance & process compliance
An internationally renowned securities services firm Uses power of Managed Services to streamlines IT operations
Responding to its emerging security services delivery across PAN India
Vision- Provide standardized and consistent service to customers
CIO uses managed services to build IT Infrastructure as a competitive differentiator
Simplified entire operations support
Meet the ever increasing need for network
The benefit?
Maintenance and optimization of existing IT landscape
SLA based consistent service delivery
Reduced people dependency on operations
*HCL Confidential
54
*HCL Confidential
55

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Enterprise Managed Services

HCL Corporate Overview

HCL IT Services Portfolio

Our Service Delivery Approach

Tefilla MAGNet - New Generation Unified Operations Management Platform

IT Infrastructure Management Service Offerings

Global Market Focus

Enterprise & Custom App.

India & Emerging Market Focus

Global Presence - Operations

Global Presence - Operations in

Distribution Network - 93,000 outlets in

Business Leaders today are facing several IT Infrastructure

Have a single plane of interface for my all services

Increase IT Reliability, Consistency and Interoperability

The Definition of IT is focusing on Continuous Innovation<

Legacy applications & hard-coded

Scalable, flexible IT environments

Islands of computing result in

Highly utilized assets with

Resource constraints slow the delivery

Delivery model options such as

Provision SAP Test environment

Complexity makes it difficult to

Standardization and automation

< also leading to key Imperative Questions for IT

achieve the optimal

balance between cost

How do the new SLA

Model that fits

HCL Corporate Overview

HCL IT Services Portfolio

Our Service Delivery Approach

Tefilla MAGNet - New Generation Unified Operations Management Platform

IT Infrastructure Management Service Offerings

HCL I has the right services portfolio to support the imperatives<

IT Infrastructure Managed Services - SLA based

Life Cycle Services (LCS)

AMC / Break-Fix HCL PC, Third party maintenance (TPM) PC,

ADSM Application Development & Maintenance

Global Touch US & Canada

HCL Corporate Overview

HCL IT Services Portfolio

Our Service Delivery Approach

IT Infrastructure Management Service Offerings

Tefilla MAGNet - New Generation Unified Operations Management Platform

<with the right Differentiators

Partnerships with 20+

Offices in 170 cities,

High Cost Advantage

Control Framework &

We are one of the pioneers in Infrastructure Management (IMS)<

> 10 Mn Devices Managed

ISO 9001 : Consultancy, Implementation, Support, Audit etc.

Data Center, End User Computing,

Tier 3/4 Data Center at Delhi-Mumbai

Mature Alliances with

Tools & Technologies

Tefilla MAGNet: HCLs Proprietary tool for Network Management managing

HCL Infosystems Global Centers supporting IMS

Our operations are supported from the IT Operations Centre (ITOC) in

24*7*365 operational IT Operations Center

Processes Certified for ISO9000 & ISO27001

Completely redundant facilities (NoSPF) IT & Non-IT

247365 operational IT Operations Center