Documentos de Académico
Documentos de Profesional
Documentos de Cultura
DOI: 10.9789/2175-5361.2013v5n4p635
RESEARCH
HUMANIZED CARE IN THE ICU: CHALLENGES FROM THE VIEWPOINT OF HEALTH PROFESSIONALS
CUIDADO HUMANIZADO EM UTI: DESAFIOS NA VISO DOS PROFISSIONAIS DE SADE
CUIDADO HUMANIZADO EN LA UCI: DESAFOS EN LA VISIN DE LOS PROFESIONALES DE LA SALUD
Flvia Baluz Bezerra de Farias1, Luanna Lucena Vidal2, Rosangela Almeida Rodrigues Farias3, Ana Cristina Pereira de Jesus4
ABSTRACT
Objective: To investigate the difficulties faced to the care humanization from the viewpoint of ICU health
professionals. Method: Data collection was performed on January 2012, by means of a semi-structured questionnaire,
in the ICU of a public institution from the city of Imperatriz/MA/Brazil. The qualitative analysis was conducted
according to Minayo. Results: Professionals have defined care humanization as having respect for the patient and
watch it as a whole through a holistic gaze. The pointed difficulties were: work overload, low income, scarce
resources, lack of continuing education and the relationship with family members. The interviewees believe that a
humanized care significantly contributes to the recovery of the critical patient. Conclusion: It is necessary having an
increased commitment of the managers and the stakeholders to overcome existing challenges and, thus, providing a
more humane and warm care to the users. Descriptors: Care humanization, Intensive care units, Health professionals.
RESUMO
Objetivo: Investigar as dificuldades enfrentadas para a humanizao do cuidado na viso dos profissionais de sade da
UTI. Mtodo: A coleta de dados foi realizada em janeiro/2012, por meio de questionrio semiestruturado, na UTI de
uma instituio pblica de Imperatriz/MA. A anlise qualitativa foi realizada de acordo com Minayo. Resultados: Os
profissionais definiram humanizao da assistncia como ter respeito ao paciente e assisti-lo como um todo atravs de
um olhar holstico. As dificuldades apontadas foram: sobrecarga de trabalho, baixa remunerao, falta de recursos,
falta de educao continuada e o relacionamento com os familiares. Os entrevistados acreditam que o cuidado
humanizado contribui de maneira significativa na recuperao do paciente crtico. Concluso: necessrio um maior
comprometimento dos gestores e de todos os envolvidos para vencer os desafios existentes e, dessa forma,
proporcionar um cuidado mais humano e acolhedor aos usurios. Descritores: Humanizao da assistncia, Unidade de
terapia intensiva, Profissional da sade.
RESUMEN
Objetivo: Investigar las dificultades para la humanizacin de la atencin en vista de los profesionales de la salud de la
UCI. Mtodo: Larecoleccin de datos se realizo em en janeiro/2012 a travs de cuestionario semi-estructurado en la
UCI de una institucin pblica de la Imperatriz / MA. El anlisis cualitativo se realiz segn Minayo. Resultados: Los
profesionales han definido una atencin de calidad cmo tener respeto por el paciente y verlo em su totalidade a
travs de una mirada holstica. Las dificultades mencionadas fueron: trabajo excesivo, los bajos salarios, la falta de
recursos, la falta de educacin continua y las relaciones con los miembros de la familia. Los encuestados creen que el
cuidado humanizado contribuye de manera significativa en la recuperacin de los pacientes crticos. Conclusin:
Requiere un mayor compromiso de los directivos y todos los involucrados para superar los retos existentes y
proporcionar as una atencin ms humana y amigable para los usuarios. Descriptores: Humanizacin de la atencin.
Unidade de Cuidados Intensivos. Profesional de la salud.
1
Master in Health Sciences, Federal University of Maranho/ UFMA. Professor at the Nursing Undergraduate Course from the Federal
University of Maranho, Imperatrizs Campus/MA/Brazil. Address: Mono Street, Without Number, Dubai Residence Condominium,
Jade Building, Apartment 1003, Jardim Jaracaty Neighborhood; Cell Phone Number: 91101312; E-mail: fbaluz@gmail.com. 2Nurse
graduated from the Federal University of Maranho, Imperatriz citys Campus/MA/Brazil. E-mail: Luanavidal_19@hotmail.com.
3
Specialist in Family Health, Gama Filho University. Nurse at the Family Health Strategy from the municipality of So Lus/MA/Brazil.
E-mail: rosarosangela3@yahoo.com.br. 4Specialist in Obstetrics and Neonatal Nursing, Higher Education Institute of Londrina.
Professor at the Nursing Undergraduate Course from the Federal University of Maranho, Imperatrizs Campus/MA/Brazil. E-mail:
anacristina_itz@hotmail.com.
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DOI: 10.9789/2175-5361.2013v5n4p635
INTRODUCTION
humanized
care
significantly
who
care
lies
ahead
of
them.
Thus,
the
admission
unit,
which
has
METHODOLOGY
This
is
an
exploratory
study,
with
should
be
observed
lack
of
aforementioned municipality.
The
study
from
participants
professionals
above
unit
intensive
and
who
care
health
mentioned
the
were
staff,
agreed
to
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DOI: 10.9789/2175-5361.2013v5n4p635
assigning
to
each
respondent
the
word
Study
participants
were
twenty
ICU?;What
eleven
is
the
importance
of
the
nursing
technicians
and
three
ill
patient?;
and
What
are
the
actions
you
consider
as
were
social
for less than two years and seven worked for over
experienced
asked
at
work
about
that
the
personal
and
Difficulties
in
the
humanized
care
objectives,
voluntary
participation,
another choice.
Meaning of Humanization in Caring of the
Critical Patient
The following speeches indicate the
conception that each professional has about
humanization
in
the
ICU
and
how
the
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DOI: 10.9789/2175-5361.2013v5n4p635
to
the
applicability
of
the
638
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In
this
Zampiere7
context,
several
feelings
and
emotions.
The
routine
solidarity.
are
argue
According
to
the
discourse
of
the
regarded
that
as
working
challenges
conditions,
for
low
health
wages,
as
well
as
opportunity
for
11
fragmentation,
fostering
better
availability
of
health
structural
deficiencies
in
the
conflicting
decision-makings
related
to
the
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DOI: 10.9789/2175-5361.2013v5n4p635
humanization,
whereas
the
family
has
vital
of
sensitivity
17
and
physical
and
emotional
fragility.
humanization
process,
since
an
effective
patient care.
12
According
to
the
statements
of
the
contributing to
thereof.
18-19
For
humanization
in
the
deployment
hospital
and
implementation
setting,
decreased
of
with
that,
absenteeism,
consequently,
increased
the
sense
health
costs
reduction.16
health institution.20
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Revista
3.
Dialtica
CONCLUSION
It
is
observed
that
Latino-Americana
the
care
Enfermagem,
contradies
even
de
cuidado
entre
humanizado
discurso
na
UTI:
prtica
4.
little
experienced
reality
in
the
hospital
Ribeiro
current study.
The
professionals
are
aware
of
the
5.
Preto:
Dissertao
Escola
de
Vozes, 1994.
6.
(UTI):
compreenses
da
equipe
de
enfermagem
no
conscientizao.
CTI:
da
ao-reflexo
Texto&Contexto
Enfermagem.
Paran, v. 9, n. 2, 2000.
8.
2001.
users.
9.
REFERENCES
1.
Zampieri, M. de F. M. Vivenciando o
10.
2010.
2012
2.
11.
Humanizar
UTI.
Disponvel
em:
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DOI: 10.9789/2175-5361.2013v5n4p635
12p.
12.
21.
S;Fiorano,
13.
vivenciadas
pela
equipe
multiprofissional
na
A.
M.
M;
Gonalves,
S.
A.
2006.
22.
n. 2, 2005.
14.
Revista
15.
Reviews required: no
Soares,
pacientes
M.
em
Cuidando
situao
de
da
famlia
de
terminalidade
Assistncia
de
enfermagem
ao
paciente
642