Package Title: Testbank Questions

Course Title: IS 5e
Chapter Number: 12
Question Type: Multiple Choice
19. _____ is the process by which organizational goals are achieved through the use of organizational
resources.
A. Organizational decision making
B. Operations
C. Organizational strategy
D. Organizational productivity
E. Management
Answer: E
Section reference 1: Managers and Decision Making
Difficulty: Easy
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
20. Which of the following is not a basic role of managers?
A. interpersonal
B. entrepreneurial
C. informational
D. decisional
Answer: B
Section reference 1: Managers and Decision Making
Difficulty: Easy
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
21. Being a figurehead and leader is part of the _____ managerial role.
A. interpersonal
B. entrepreneurial
C. informational
D. decisional
E. confrontational
Answer: A
Section reference 1: Managers and Decision Making
Difficulty: Easy
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
22. Being an entrepreneur, disturbance handler, and negotiator is part of the _____ managerial role.
A. interpersonal
B. entrepreneurial
C. informational
D. decisional
E. confrontational

Answer: D
Section reference 1: Managers and Decision Making
Difficulty: Easy
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
23. In the _____ phase of the decision-making process, managers examine a situation and identify and
define the problem.
A. implementation
B. choice
C. design
D. intelligence
E. consideration
Answer: D
Section reference 1: Managers and Decision Making
Difficulty: Easy
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
24. In the _____ phase of the decision-making process, managers construct a model that simplifies the
problem.
A. implementation
B. choice
C. design
D. intelligence
E. consideration
Answer: C
Section reference 1: Managers and Decision Making
Difficulty: Easy
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
25. Success in the _____ phase of the decision-making process results in resolving the original
problem, and failure leads to a return to previous phases.
A. implementation
B. choice
C. design
D. intelligence
E. consideration
Answer: A
Section reference 1: Managers and Decision Making
Difficulty: Easy
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
26. In the _____ phase of the decision-making process, managers test potential solutions on paper.
A. implementation
B. choice
C. design
D. intelligence
E. consideration

Answer: B
Section reference 1: Managers and Decision Making
Difficulty: Easy
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
27. Which of the following is not a reason why managers need IT support?
A. The number of alternatives is decreasing.
B. Decisions must typically be made under time pressure.
C. Decisions are becoming more complex.
D. There is a growing need to access remote information sources.
E. Decision makers are often based in different locations.
Answer: A
Section reference 1: Managers and Decision Making
Difficulty: Easy
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
28. Decisions today are becoming _____ complex, due to _____ uncertainty in the decision
environment.
A. less, decreased
B. more, decreased
C. less, increased
D. more, increased
E. neither more nor less, decreased
Answer: D
Section reference 1: Managers and Decision Making
Difficulty: Medium
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
29. Which of the following is not a characteristic of a structured decision?
A. It is routine.
B. It is repetitive.
C. Human intuition is not involved.
D. The first three phases of the decision-making process need not occur in any particular sequence
E. Standard solutions exist.
Answer: D
Section reference 1: Managers and Decision Making
Difficulty: Medium
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
30. The type of decision that can be made by following a definite procedure is called a(n) ______
decision.
A. structured
B. unstructured
C. undocumented
D. semistructured
E. procedural

Answer: A
Section reference 1: Managers and Decision Making
Difficulty: Easy
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
31. ________ decisions are more common at lower organizational levels.
A. Structured
B. Unstructured
C. Undocumented
D. Semistructured
E. Procedural
Answer: A
Section reference 1: Managers and Decision Making
Difficulty: Easy
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
32. Rank-and-file employees tend to make more _________ decisions.
A. Structured
B. Unstructured
C. Undocumented
D. Semistructured
E. Procedural
Answer: A
Section reference 1: Managers and Decision Making
Difficulty: Easy
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
33. Calculating gross pay for hourly workers is an example of ________ decision making.
A. Structured
B. Unstructured
C. Undocumented
D. Semistructured
E. Procedural
Answer: A
Section reference 1: Managers and Decision Making
Difficulty: Easy
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
34. Which of the following is not a characteristic of unstructured decisions?
A. They are complex.
B. They typically are fuzzy and unclear.
C. Standard solutions exist.
D. Human intuition is involved.
E. The first three phases of the decision-making process occur in no particular sequence.
Answer: C

Section reference 1: Managers and Decision Making

Difficulty: Medium
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
35. When there is no well-understood or agreed-on procedure for making a decision, the decision is
said to be:
A. undocumented
B. structured
C. unstructured
D. semistructured
E. documented
Answer: C
Section reference 1: Managers and Decision Making
Difficulty: Easy
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
36. A large foreign automobile manufacturer is considering where to build a new manufacturing plant in
the United States. They are making which type of decision?
A. structured
B. semistructured
C. unstructured
D. informational
E. wisdom
Answer: C
Section reference 1: Managers and Decision Making
Difficulty: Medium
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
37. Which type of decision requires a combination of standard solution procedures and individual
judgment?
A. structured
B. semistructured
C. unstructured
D. informational
E. wisdom
Answer: B
Section reference 1: Managers and Decision Making
Difficulty: Easy
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
38. A companys annual employee evaluation best fits which type of decision?
A. unstructured
B. structured
C. semistructured
D. confrontational
E. wisdom

Answer: C
Section reference 1: Managers and Decision Making
Difficulty: Medium
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
39. _____ is the efficient and effective execution of specific tasks.
A. Operational control
B. Management control
C. Strategic planning
D. Expertise
E. Wisdom
Answer: A
Section reference 1: Managers and Decision Making
Difficulty: Easy
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
40. _____ is the acquisition and efficient use of resources in accomplishing organizational goals.
A. Operational control
B. Management control
C. Strategic planning
D. Expertise
E. Wisdom
Answer: B
Section reference 1: Managers and Decision Making
Difficulty: Easy
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
41. Computer support is greatest for which of the following problems?
A. semistructured and strategic planning
B. unstructured and operational control
C. structured and operational control
D. semistructured and management control
E. structured and management control
Answer: C
Section reference 1: Managers and Decision Making
Difficulty: Easy
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
42. Computer support is least for which of the following problems?
A. semistructured and strategic planning
B. unstructured and strategic planning
C. semistructured and management control
D. unstructured and operational control
E. structured and strategic planning
Answer: B
Section reference 1: Managers and Decision Making

Difficulty: Easy
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
43. Searching for valuable business information in a database, data warehouse, or data mart is referred
to as _____.
A. structured queries
B. database queries
C. data mining
D. query by example
E. expert system queries
Answer: C
Section reference 1: Business Intelligence Applications for Data Analysis
Difficulty: Easy
Learning Objective 1: LO 12.3 Explain the value that different BI applications provide to large and small
businesses.
44. _____ provides users with a view of what is happening, whereas _____ addresses why it is
happening.
A. Multidimensional data analysis, structured query language
B. Data mining, multidimensional data analysis
C. Data mining, expert system
D. Multidimensional data analysis, neural networks
E. Multidimensional data analysis, data mining
Answer: E
Section reference 1: Business Intelligence Applications for Data Analysis
Difficulty: Medium
Learning Objective 1: LO 12.3 Explain the value that different BI applications provide to large and small
businesses
45. Credit card companies would most likely use which of the following to check for fraudulent credit
card use?
A. Data mining
B. Expert systems
C. Neural networks
D. Multidimensional data analysis
E. Structured query language
Answer: A
Section reference 1: Business Intelligence Applications for Data Analysis
Difficulty: Medium
Learning Objective 1: LO 12.3 Explain the value that different BI applications provide to large and small
businesses
46. A company wants to use data from past promotional mailings to identify people who would likely
respond favorably to future mailings. This company would most likely use:
A. structured query language
B. multidimensional data analysis
C. neural networks
D. expert systems

E. data mining
Answer: E
Section reference 1: Business Intelligence Applications for Data Analysis
Difficulty: Medium
Learning Objective 1: LO 12.3 Explain the value that different BI applications provide to large and small
businesses
47. Which of the following is not a characteristic of DSSs?
A. They support only lower- and middle-level managers.
B. They are easy to use and construct.
C. They can adapt to changing conditions.
D. They usually utilize quantitative models.
E. They support all phases of the decision-making process.
Answer: A
Section reference 1: Business Intelligence Applications for Data Analysis
Difficulty: Medium
Learning Objective 1: LO 12.3 Explain the value that different BI applications provide to large and small
businesses
48. At the end of a semester, a student knows that she must achieve a grade of 81 or higher on her
final exam to get an A in the course. She has just performed what kind of analysis?
A. What-if
B. Qualitative
C. Sensitivity
D. Goal-seeking
E. Simulation
Answer: D
Section reference 1: Business Intelligence Applications for Data Analysis
Difficulty: Medium
Learning Objective 1: LO 12.3 Explain the value that different BI applications provide to large and small
businesses
49. _____ attempts to find the value of the inputs necessary to achieve a desired level of output.
A. What-if analysis
B. Qualitative analysis
C. Sensitivity analysis
D. Goal-seeking analysis
E. Simulation
Answer: D
Section reference 1: Business Intelligence Applications for Data Analysis
Difficulty: Easy
Learning Objective 1: LO 12.3 Explain the value that different BI applications provide to large and small
businesses
50. Which of the following is not a characteristic of organizational decision support systems?
A. They affect multiple organizational units or corporate issues.
B. They cut across organizational functions or hierarchical layers.
C. They involve computer-based technologies.
D. They are standalone systems.

E. They involve communications technologies.

Answer: D
Section reference 1: Business Intelligence Applications for Data Analysis
Difficulty: Medium
Learning Objective 1: LO 12.3 Explain the value that different BI applications provide to large and small
businesses
51. A(n) _____ provides rapid access to timely information and direct access to management reports.
A. decision support system
B. expert system
C. neural network
D. digital dashboard
E. data warehouse
Answer: D
Section reference 1: Business Intelligence Applications for Presenting Results
Difficulty: Easy
Learning Objective 1: LO 12.4 Offer examples of how business and government agencies can sue
different BI applications to analyze data.
52. Which capability of digital dashboards enables users to obtain the latest data available on key
performance indicators or some other metric, ideally in real time?
A. Drill-down
B. Key performance indicators
C. Status access
D. Trend analysis
E. Exception reporting
Answer: C
Section reference 1: Business Intelligence Applications for Presenting Results
Difficulty: Easy
Learning Objective 1: LO 12.4 Offer examples of how business and government agencies can sue
different BI applications to analyze data.
53. Which of the following information systems are very user friendly, supported by graphics, and
provide exception reporting and drill down?
A. decision support systems
B. digital dashboards
C. functional area information systems
D. group decision support systems
E. expert systems
Answer: B
Section reference 1: Business Intelligence Applications for Presenting Results
Difficulty: Easy
Learning Objective 1: LO 12.4 Offer examples of how business and government agencies can sue
different BI applications to analyze data.
54. Digital dashboards provide all of the following capabilities except:
A. drill-down
B. trAnsweraction processing
C. status access
D. key performance indicators
E. exception reporting

Answer: B
Section reference 1: Business Intelligence Applications for Presenting Results
Difficulty: Medium
Learning Objective 1: LO 12.4 Offer examples of how business and government agencies can sue
different BI applications to analyze data.
55. The management cockpit best exemplifies which type of system?
A. decision support system
B. expert system
C. digital dashboard
D. functional area information system
E. group decision support system
Answer: C
Section reference 1: Business Intelligence Applications for Presenting Results
Difficulty: Medium
Learning Objective 1: LO 12.4 Offer examples of how business and government agencies can sue
different BI applications to analyze data.

56. The primary distinguishing characteristic of geographical information systems is:

A. every record or digital object has a unique identifier
B. every record or digital object is visible to the user
C. every record or digital object must be accessed by programmers
D. every record or digital object has an identified geographical location
E. every record or digital object is encrypted

Answer: D
Section reference 1: Business Intelligence Applications for Presenting Results
Difficulty: Medium
Learning Objective 1: LO 12.4 Offer examples of how business and government agencies can sue
different BI applications to analyze data.

57. Geocoding involves:

A. integrating maps with spatially oriented databases and other databases
B. encrypting spatial information
C. accessing geographical information
D. integrating organizational transactions with spatially oriented databases
E. programming spatially oriented databases

Answer: A
Section reference 1: Business Intelligence Applications for Presenting Results
Difficulty: Medium
Learning Objective 1: LO 12.4 Offer examples of how business and government agencies can sue
different BI applications to analyze data.

58. Today, geographical information systems are being combined with _____ to form geospatial
technologies.
A. dashboards

B. global positioning systems

C. decision support systems
D. expert systems
E. neural networks

Answer: B
Section reference 1: Business Intelligence Applications for Presenting Results
Difficulty: Medium
Learning Objective 1: LO 12.4 Offer examples of how business and government agencies can sue
different BI applications to analyze data.

Question Type: Multiple Select

59. Refer to the Opening Case Developing Smarter Cities through Analytics Which of the following
benefits did South Bend realize from implementing the analytics software? (select all that apply):?
A. Reduced repairs costs Increased efficiencies in service delivery Reductions in the number of
maintenance employees Increased information sharing between management Reduction in on the job
injuries

Answer: A,B and D

Section reference 1: Opening Case
Difficulty: Medium
Learning Objective 1: LO 12.0 Provide a real-world application of business intelligence.

Question Type: Multiple Choice

60. Refer to ITs About Business 12.2 Can We Predict the Weather?: Climate Corporations use of
Earth Risk analytics has the following implications for farmers:
A. Farmers know if their crops will fail before hand
B. Farmers are required to purchase federal insurance
C. Farmers are issued claim payments much faster
D. Farmers have to pay lower insurance
Answer: C
Section reference 1: ITs About Business 12.2
Difficulty: Easy
Learning Objective 1: LO 12.0 Provide a real-world application of business intelligence.
61. Refer to ITs About Business 12.3 Predicting Customer Behavior: Seminole uses Enterprise
Miner to
A. Make its direct marketing efforts more productive
B. Organize concerts that attract more customers
C. Determine the best time to have concerts
D. Record addresses for the direct mailers for concerts
E. All of the above
Answer: A
Section reference 1: ITs About Business 12.3
Difficulty: Easy
Learning Objective 1: LO 12.0 Provide a real-world application of business intelligence.
62. Refer to ITs About Business 12.1 Analytics Helps Farmers: _______ is a method or technique
that has consistently shown superior results to those achieved with other means;
A. Business Analytics
B. Benchmarking
C. A Best Practice
D. Online Transaction Processing
E. Online Analytical Processing
Answer: B
Section reference 1: ITs About Business 12.1
Difficulty: Medium
Learning Objective 1: LO 12.0 Provide a real-world application of business intelligence.
63. Refer to ITs About Business 12.4 Analytics Helps to Reduce Injuries to Rugby Players: The
Leicester Tigers are working with IBM to?
A. Stop injury prone players from competing in games
B. Assess the likelihood a player will get injured
C. Tailor exercise regimen to decrease the likelihood of injury
D. Help injured players recover faster.
E. All of the above

Answer: C
Section reference 1: ITs About Business 12.4
Difficulty: Medium
Learning Objective 1: LO 12.0 Provide a real-world application of business intelligence.
64. Refer to Closing Case Which of the following statements is not true about SCPDs use of
PredPols analytic tools
A. Predictive policing allowed SCPD to make more efficient use of its resources
B. PredPols analytics indicated that each patrol car should only stay in one small area
C. Predictive policing identified areas where the probability of crimes occurring was high
D. Predictive policing saved SCPD money because fewer arrests were made
E. Predictive policing was initially not an attractive tool to the policemen
Answer: B
Section reference 1: Closing Case
Difficulty: Medium
Learning Objective 1: LO 12.0 Provide a real-world application of business intelligence.
Question Type: Essay
65. Describe the three major roles of managers.

Section reference 1: Managers and Decision Making

Difficulty: Medium
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
66. Explain why managers need IT support.

Section reference 1: Managers and Decision Making

Difficulty: Medium
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
67. Discuss the information technologies that are available to support managers.

Section reference 1: Managers and Decision Making

Difficulty: Medium
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
68. Describe the phases in the decision-making process.

Section reference 1: Managers and Decision Making

Difficulty: Medium
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
69. Describe OLAP, and explain what a data cube is.
Section reference 1: Business Intelligence Applications for Data Analysis
Difficulty: Medium
Learning Objective 1: LO 12.3 Explain the value that different BI applications provide to large and small
businesses.
70. Explain data mining, using examples.

Section reference 1: Business Intelligence Applications for Data Analysis

Difficulty: Medium
Learning Objective 1: LO 12.3 Explain the value that different BI applications provide to large and small
businesses.

71. Explain how what-if analysis is employed, using examples.

Section reference 1: Business Intelligence Applications for Data Analysis

Difficulty: Medium
Learning Objective 1: LO 12.3 Explain the value that different BI applications provide to large and small
businesses.

72. Explain what data visualization technologies are, using examples.

Section reference 1: Business Intelligence Applications for Data Analysis

Difficulty: Medium
Learning Objective 1: LO 12.3 Explain the value that different BI applications provide to large and small
businesses.

73. Describe how your university could use a decision support system in its admissions process.

Section reference 1: Business Intelligence Applications for Data Analysis

Difficulty: Hard
Learning Objective 1: LO 12.3 Explain the value that different BI applications provide to large and small
businesses.
74. Discuss the structure of problems, the nature of decisions, and the framework for computerized
decision analysis.

Section reference 1: Managers and Decision Making

Difficulty: Medium
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.
75. Describe how your university could use a geographical information system in its admissions
process. What value could your university gain from using such a system?

Section reference 1: Business Intelligence Applications for Data Analysis

Difficulty: Hard
Learning Objective 1: LO 12.3 Explain the value that different BI applications provide to large and small
businesses.

76. Speculate on the future of virtual reality applications in higher (college and university) education.
Describe some possible applications.

Section reference 1: Business Intelligence Applications for Presenting Results

Difficulty: Hard
Learning Objective 1: LO 12.4 Offer examples of how business and government agencies can sue
different BI applications to analyze data.
Question Type: True/False
77. The use of BI is limited to large corporations.
Answer: False
Section reference 1: What is Business Intelligence?
Difficulty: Easy
Learning Objective 1: LO 12.2 Provide examples of different ways that organizations made use of
business intelligence (BI)..

Question Type: Multiple Choice

78. Youve started an internship at the major hospital in your city. Your boss gave you ten minutes of
training on the data warehouse that you have access to. The last thing she told you was to do some
analysis on the Visit cube. Which of the following statements is false?
A. One dimension of the cube is (probably) day.
B. One dimension of the cube is (probably) treatment.
C. One dimension of the cube is (probably) doctor.
D. One dimension of the cube is (probably) month.
E. One dimension of the cube is (probably) patient.
Answer: D
Section reference 1: Business Intelligence Applications for Data Analysis
Difficulty: Medium
Learning Objective 1: LO 12.3 Explain the value that different BI applications provide to large and small
businesses.
79. Sally is working for her uncle for the summer in the marketing department of Proctor & Gamble.
She tells you she does data mining all day long. Which of the following statements is false?
A. Data mining can be used to prove assumptions.
B. Data mining is used to identify unknown patterns.
C. Data mining can explain why things happened.
D. Data mining can predict what will happen.
E. Data mining can be used to identify customers.
Answer: E
Section reference 1: Business Intelligence Applications for Data Analysis
Difficulty: Medium
Learning Objective 1: LO 12.3 Explain the value that different BI applications provide to large and small
businesses.
80. Shawn is doing some budgeting for his new start-up business. He has developed a budget in
Excel using formulas, as he was taught to do in college. Which of the following statements is true?
A. If Shawn changes one of his assumptions, Excel will automatically recalculate the budget numbers.
B. Shawn would use sensitivity analysis to check the impact of changing his price.
C. Shawn would use roll-up to review his summary numbers.
D. Shawn would use what-if analysis to check the impact of changing his price and the commission he
pays his sales people.
E. Shawn would use goal-seeking analysis to examine the impact of changing his forecast of units sold.
Answer: A
Section reference 1: Business Intelligence Applications for Data Analysis
Difficulty: Medium
Learning Objective 1: LO 12.3 Explain the value that different BI applications provide to large and small
businesses.
81. Amanda is working for the CEO of a small company. He asks her to develop a dashboard. Amanda
starts thinking about the questions she needs to ask. Which of the following questions is not on
Amandas list?

A. How many levels do you wish to drill down?

B. What are your key performance indicators?
C. Do you need real-time data?
D. Do you want graphs and charts or text?
E. Should it run on your iPhone?
Answer: C
Section reference 1: Business Intelligence Applications for Presenting Results
Difficulty: Medium
Learning Objective 1: LO 12.4 Offer examples of how business and government agencies can sue
different BI applications to analyze data.
82. Elena is trying to decide whether she should expand her ice cream shop to a bigger space. She
decides to be very methodical about it and follow the phases of the decision-making process she
learned in college. Which of the following statements is true?
A. During the intelligence phrase, Elena will build a model using assumptions about the business.
B. During the design phrase, Elena will define the opportunity.
C. During the choice phase, Elena will lay out her options.
D. During the implementation phase, Elena will implement two of her solutions.
E. Elena will use test data to validate her model.
Answer: E
Section reference 1: Managers and Decision Making
Difficulty: Medium
Learning Objective 1: LO 12.1 Explain different ways in which IT supports decision making.