Group 11

Presents:

FedEx
Lily Van, Rocco Ragland, Nikita Uppal,
Kristen Reichert, and Mariam Fanny

The Business Process

What is a Business Process?
Other parts of the business process
includes Inputs: resources transformed into
services
Outputs: services offered to customers

MF

Defined for FedEx

Primary Input: Customers package and

payment

Primary Output: Delivery of package

Process Steps

Drop off - Pay for service

Check In
Tracking Updates
Delivery of Package - Check Out

MF

The Business Process Visualized

KR

The Information System

COSMOS
Customer Operations Service Master Online
System
Monitors every phase of delivery process
Information inputted by employees
Components:
SuperTrackers: hand-held computers used to scan package
progress
DADs: dispatch computer systems in FedEx vehicles

LV

Examples of DADs

Example of handheld
tracking/scanning device
LV

The Information System Benefits

Online interface
Convenient, easy to use, and easy to read
Customizable
Information that pertains to you
Notifications
Immediate updates
Automates complex and repetitive process
Efficient and not time consuming

KR

The Information System Benefits

cont...
Color-coded status bar
Easy status identification
Estimated date of
delivery
Print your own label

NU/RR

The Information System Benefits

cont...

Customization
Time-zone
Time Format
Order of events

NU/RR

The Information System Benefits

cont...
E-mail notifications
Exceptions
Delivery confirmation
Current detailed results

26 language options

NU/RR

The Information System Benefits

cont...
Recently entered
tracking numbers are
notated for future use

NU/RR

Questions?