PROJECT REPORT

ON
INDUSTRIAL RELATION
OPERATION AND SATISFACTION LEVEL OF
EMPLOYEES
IN
AMRIT BANASPATI COMPANY LTD.
RAJPURA

Submitted in partial fulfillment of requirements for the degree

of Masters of Business Administration (2008-2010) affiliated to
Punjab Technical University, Jalandhar

SUBMITTED TO:- SUBMITTED BY:-

MS. SWATI DWIVEDI Ruby kumari
80804317056
MBA

PUNJAB INSTITUTE OF MANAGEMENT AND TECHNOLOGY

(MANDI GOBINDGARH)
 CERTIFICATE FROM THE GUIDE
This is to certify that the project work titled “INDUSRIAL
RELATION OPERATION AND EMPLOYEE
SATISFACTION LEVEL IN AMRIT BANSPATI CO. LTD.
RAJPURA” is a bonafide work of Ruby kumari, University Roll
No- 80804317056 is carried out in partial fulfillment for the award
of M.B.A. From PUNJAB INSTITUTE OF MANAGEMENT
AND TECHNOLOGY affiliated to PANJAB TECHNICAL
UNIVERSITY under my guidance. This project has not been
submitted earlier for the award of any degree/diploma of any other
Institution/University.

NAME OF THE GUIDE:

MS. SWATI DWIVEDI
DESIGNATION OF THE GUIDE:
LECTURER IN HR
SIGNATURE OF THE GUIDE:
PLACE:
MANDI GOBINDGARH
(PUNJAB)
DATE:
5 OCTOBER, 2009
 DECLARATION BY THE STUDENT

I hereby declare that this project report entitled

“INDUSTRIAL RELATION OPERATION AND EMPLOYEE
SATISFACTION LEVEL IN AMRIT BANASPATI COMPANY LTD.
RAJPURA”Has been written and prepared by me under the guidance
and supervision of Ms Swati Dwivedi in requirement for the
fulfillment of Master of business adminstration.
I also declare that this project is the result of my own efforts and
hadnot been presented to any other university or institution for the
award of any degree or diploma.

Date: 5 oct,2009
Ruby kumari
Place: Mandi Gobindgarh
 ACKNOWLEDGEMENT

No work is considered complete unless due indebtedness is expressed to all those, who
made the work successful. Concentration, dedication, hard work & application are
essential but not the only factors to achieve the desired goal. There must be supplemented
by guidance, assistance and co-operation of people to make it a success. Every complete
successful assignment is the result of many hands joined together.
A formal statement of acknowledgement is hardly sufficient to express my gratitude
towards the personalities who have helped me to undertake this training.
I am highly indebted to cooperative staff of AMRIT BANASPATI CO. Ltd. RAJPURA
who gave me weighty guidance in the study. It was really nice experience to work in
their guidance and helping me in knowing practical things, which was my main
objective, before entering the corporate world. They have provided me an unconditional
support during the project work.

I am highly thankful to MS. Swati dwivedi for her Guidance. She has been a constant
source of inspiration and her critical evaluation during our course in the institute has
helped me to complete this project properly

Through this acknowledgment I would like to grab the opportunity to thank all those who
helped me from the start of my training, to its end. It is warmth and efforts of my teachers,
friends and well wishers who has been a source of strength and confidence for me in the
endeavour. Finally, yet importantly, we would like to thank almighty for blessing me to do
and complete this project.

(RUBY KUMARI)
CONTENTS

• INTRODUCTION

• COMPANY PROFILE

• OBJECTIVES OF THE STUDY

• INDUSTRIAL RELATION OPERATING IN ABC LTD.

• RESEARCH METHODOLGY

• DATA ANALYSIS AND INTERPRATIONS

• FINDINGS

• LIMITATIONS

• CONCLUSION

• SUGGESTIONS

• BIBLIOGRAPHY

• ANNEXURE

INTRODUCTION
ABOUT INDUSTRIAL RELATIONS

Industrial Relations is a dynamic socio-economic process. It a

“designation of a whole field of relationship that exists because of the
necessary collaboration of men and women in the employment process
of industry”. It is not the cause but an effect of social, political and
economic forces.
Economists have traditionally identified four factors of production,
viz.,land labour, capital and organization. The role of labour as a factor
of production is becoming increasingly important in the modern
society. Capital and natural resource endowments, no doubt, are vital
elements in the production process but it is labour which contributes
most to the wealth of a company. “Human beings are the active
agents who accumulate capital, exploit natural resources, build social,
economic and political organizations and carry forward national
development”. Growing industrialization and the rapid expansion of
the services sector resulted in the galloping demand for skilled labour
after 50s. The emergence of the concept of human relations, human
resource management (HRM) and human resource development (HRD)
contributed to the growing importance of labour. The issue of
INDUSTRIAL RELATIONS arose from the issue of divorce of the workers
from the ownership and management of the production process. This
has brought about a sense of deprivation and loss of independence on
the part of workers and is probably the primary cause of industrial
disputes. Industrial work has drastically reduced the independence of
workers and made them mere cogs in the machine – a kind of ‘second
class citizens’. The disciplinary rules for work have become quite harsh
and arbitrary. The heterogeneous nature of workers, illiteracy and
politicization of trade unions made it impossible for the workers to
bargain for their rights unitedly. All these factors have led to growing
unrest among the rank of workers.

Examination of INDUSTRIAL RELATIONS

The term ‘INDUSTRIAL RELATIONS’ refers to relationship between

Management and Labour or among Employees and their Organizations
that characterize or grow out of employment. Theoretically speaking,
there are two parties in the ‘employment’ relationship – labour and
management. Both parties need to work in a spirit of cooperation,
adjustment and accommodation. In their own mutual interest certain
rules for co-existence are formed and adhered to. Over the years, the
State has also come to play a major role in INDUSTRIAL RELATIONS –
one, as an initiator of policies and the other, as an employer by setting
up an extremely large public sector. There are points to examination of
the Industrial Relations:

Employer-Employee interactions: Industrial Relations arise out of

employeremployee interactions. These relations cannot exist without
the basic building blocks, i.e., the employer and on one side and the
employees on the other side. Web of rules: Industrial Relations are a
‘web of rules’ formed by the interaction of the government, the
industry and the labour. They include the relations between employer
and employees and between employers` associations, trade union as
well as the State.

Multidimensional: Industrial Relations are fairly multi-dimensional in

nature as they are influenced, by a complex set of institutional,
economic and technological factors.

Dynamic and changing: Industrial Relations change with the times,

generally keeping pace with the expectations of employees, trade
union, employers` associations, and other economic and social
institution in a society.

Spirit of compromise and accommodation: The Industrial

Relations system is characterized by forces of conflict and compromise
on either side. In the large interests of society, both the employer and
the employees must put out fires amicably and get along with each
other in a spirits of compromise and accommodation. The individual
differences and disagreements must be dissolved through persuasion
and even pressure. The factors responsible for conflictful situations
need to be resolved through constructive means.

Government’s role: The government influences and shapes

Industrial
Relations with the help of laws, rules, agreements, awards of courts
and
emphasis on usages, customs, traditions, as well as the
implementation of its policies and interference through executive and
judicial machinery.

Wide coverage: The scope of Industrial Relations is wide enough to

cover a vast territory comprising of grievances, disciplinary measures,
ethics, standing orders, collective bargaining, participatory schemes,
dispute settlement mechanisms etc.

Interactive and consultative in nature: Industrial Relations include

individual relations and joint consultation between labour,
management.
 Factories Acts and Industrial Relations

Factories Act of 1946 is a culmination of a series of earlier acts for

Industrial Relations. The act makes extensive provisions for healthy
relations in various areas in the workplace.

S.NO. Year EHS (Environment, Health, & Safety) REGULATION,

Acts
S.NO. Year EHS (Environment, Health, & Safety)
REGULATION,
Acts

01. 1974/1998 The Water (prevention & control of

pollution)
Act, including amendments.

02. 1977/1992/2003 The Water (prevention & control of

pollution) Act, including
amendments.
03. 1981/1987 The Air (prevention & control of
pollution)
Act, including amendments.

04. 1982 The Air (prevention & control of

pollution) Rules

05. 1986 Environment (protection) Act 1986

including
amendments of 1991, Environment
(protection)
Act 1986 including amendments of
Rules

06. 1989/2000/2003 The Hazardous wastes (mgt. and

handling)
rules, including amendments
2000/2003

07. 1989/2000 Manufacture, storage and import of

Hazardous
chemical rules, including
amendments rules
08. 1989
The Central Motor Vehicle rules
(under motor
vehicle Act, 1988)

09. 1963/1995/2000 Noise pollution (regulation &

control)rules,2000

10. 2004 Ozone depleting substances

(regulation)rules,2004

11. 2000 The battery (Mgt. and handling)

rules, 2004

12. 1948/1987 The factories Act (As amended fill

1987)

13. 1952 Punjab state factory rules

14. 1956/2003 Indian Electricity rules

15. 1934/1997 The petroleum Act (as amendment

till 1997)

16. 1984/1993/2004 Gas cylinder rules, including

amendment rules,
1993/2004

17. 2000/2002 The DG rules, 2000 with amendment

2002

18. 1984 The Explosive Act

19. 2001 Energy conservation Act, 2001

20. 1983/1989 The Explosive rules, including

amendment
rules, 1989

21. 1970 The contract labour regulation &

control Act,
1970 and rules 1971
22. 1952 The Punjab welfare officer
recruitment &
condition of services rules

23. 1998/2003 The Bio medical waste (Mgt. and

handling)
rules

24. 1986 The Child labour (prohibition and

regulation)
Act

This cover section 11-20 and 42-49 & the items covered are related to:
Sec 11:- General cleanliness
Sec 12:- Disposal of wastes and affluent
Sec 13:- Ventilation and temperature
Sec 14:- Free from dust and fumes
Sec 15:- Artificial humidification
Sec 16:- Overcrowding and congestion
Sec 17:- Lighting
Sec 18:- Drinking water
Sec 19:- Kamotes and urinal
Sec 20:- Provision for spittoons
Sec 42:- Washing facility
Sec 43:- Keeping clothing not worn during working hours and for
drying of wet clothes
Sec 44:- Sitting for workers who are obliged to work standing
Sec 45:- Maintenance of first aid box with prescribed contents for
every employees
Sec 46:- Canteen facility for more than 250 workers
Sec 47:- Suitable rest rooms or lunch room with provision for drinking
water and should be provided in factory employing more than 150
workers and for more than 500 workers ambulance room of prescribed
size, prescribed equipments and in charge of qualified medical and
nursing staff
Sec 48:- Crèches for women, workers more than 30
Sec 49:- Appointments of welfare office for more than 500 employees
Some Social Security Provision for workers.
(Statutory)
a) Medical treatment and compensation for industrial injury, accident,
ailments etc.
b) Financial assistance during absence due to ill health or accidents.
c) Old age pension
d) Gratuity
e) Provident Fund
f) Financial assistance
g) Maternity benefit to women worker
 COMPANY PROFILE

Amrit Banaspati Company Ltd. is an enterprise that started out as a modest single
product company. Foresight, planning, and sound business ethics are behind our
company’s phenomenal growth path. Today, we are a multi-product organization with
business interests in diverse geographies and an enviable market penetration. With a wide
range Edible Oils and Fats, distributed through more than 1200 dealers across 800 cities,
and a turnover approximating 900 Crores, we can safely say, ‘our market penetration is
unparalleled in the Industry’.

History
ABCL was established in 1969. It all started with the production of vanaspati
(hydrogenated vegetable oils), when the vanaspati unit at Rajpura in Punjab became
operational. We had an initial capacity of 100MT per day, today it has grown to 450MT
per day. We have also traveled a long way from the days when we were manufacturing
only vanaspati. Under the umbrella of ‘GINNI refined Oils’, we manufacture Groundnut,
Cottonseed, Rice Bran, Soyabean, Mustard, Sunflower Oil, amongst others. These Oils
were introduced to meet the varied demands of our consumers. ‘GINNI’ has established
itself as a very well known brand in this part of the country. We have expanded the
‘GAGAN’ Brand too, by adding Kachi Ghani Mustard Oil, Salt and Rice to it’
Amrit banaspati company ltd is part of Amrit Corp. Limited (Amrit Corp.)

Amrit Corp. Limited (Amrit Corp.), formerly known as Amrit Banaspati Company Ltd.,
is the flagship holding company of the Amrit Group. Amrit Corp. is a public limited
company listed on the stock exchanges at Mumbai and Kanpur. Starting off in the year
1940, ABCL is one of the largest producer of edible oils and fats in the country today
having diverse interests in paper and milk processing business also.

THE PROMOTERS OF THE COMPANY

 Late Shri Laxmi Narain Bajaj,
Late Seth Durga Prasad Khaitan and
Late Rai Bahadur Girdhari Lal Bajaj

Their Guiding Philosophy

They believe that business can be built only on trust and confidence.
Confidence of the people, who deal with us as customer, suppliers, business
associates, shareholders/investors and, of course, employees who work for the
company and shape its destiny .

KEY STRENGTHS
 1.Strong brand equity of its key brand ‘Gagan’ which is the market leader in Northern
India and second largest brand nation-wide after Dalda in Vanaspati.

2.Strong distribution network in Northern India enabling it to market its products

extensively even in rural areas.

3.Competitive edge in Vanaspati business as North India happens to be the largest

market for Vanaspati accounting for almost 50% of the Indian Vanaspati market.

4Long-standing relationship with dealers with more than 75% retention rate.

5.Quality products which have been well accepted by reputed clients such as Mc
Donald’s, Mother Dairy, Nestle, Barista, Perfetti, Smithkline, etc. The food division
has received ‘Best Suppliers Award’ continuously for 3 years from Mc Donald’s.

 6.Continued focus on development of newer innovative products. E.g The recently

developed ‘ABC Gold’ paper has effectively positioned itself between ‘Maplitho’and
‘Creamwove’ segments in the writing & printing paper category. Similarly, in edible
oils, the ‘Merrigold’ table margarine has been an innovative development.
The Management Team

The overall management of Amrit Corp. vests with the Board of Directors comprising of
eminent persons with wide experience in business and industry. The day to day
management of the Company is looked after by the Chairman & Managing Director and
the Managing Director under the overall guidance of the Board
Name Designation
N K Bajaj Chairman and Managing director
S C Agarwal Senior Executive Director
J K Khaitan Vice Chairman & Mng.Director
H S Goenka Director
L M Suri Director
M L. Sarin Director
V K Bajaj Director
Romesh Lal Director
B S Bhatia Director
V K Sibal Director
A K Bajaj Director
Pavan Khaitan Director

Vice President (Corp.) & Company Secretary:-

Rajesh Aggarwal

Registered Office :-
Patiala - Chandigarh Road, Rajpura (Punjab) - 140 401

ASSOCIATED COMPANIES

Milk and milk products - AMRIT FOODS

Fats and oils - AMRIT BANASPATI Co. Ltd.

Real Estate - AMRIT CORP.

Languages - INLINGUA, ABC LEARNING

Paper Factory - AMRIT PAPERS

PRODUCTS

Lifestyle Products

GINNI LITE REFINED OIL GINNI NUTRI DELIGHT NUGGETS

.

MERRIGOLD TABLE MARGARINE MERRILITE

Premium Products

GINNI GOLD REFINED REFINED GROUNDNUT OIL

SUNFLOWER OIL

REFINED COTTONSEED OIL REFINED RICEBRAN OIL

MERRILITE KACHI GHANI MUSTARD OIL

B2B Products

BAKERY SHORTENING (FOR BISCUITS) BAKERY SHORTENING

(FOR PUFFED PRODUCTS)

MERRIGOLD BAKERY MARGARINE MERRIGOLD PUFF

MARGARINE

MERRIBAKE CAKE MARGARINE MERRICREME - NON

DAIRY WHIP TOPPING
(For Cakes & Pastries)
GAGAN VANASPATI GINNI PLUS REFINED OIL

REFINED COTTONSEED OIL KACHI GHANI MUSTARD OIL

BANSARI PURE MUSTARD OIL REFINED GROUNDNUT OIL

REFINED PALM OIL REFINED RICEBRAN OIL

REFINED SOYABEAN OIL GINNI GOLD REFINED

SUNFLOWE

THE TRADE PROFILE

Both vanaspati & refined oil are used to cock food & vegetables . The only difference in
processing of both is the process of Hydrogenation while producing vanaspati . In the
process hyderogen gas is passed to make semisolid , which makes people happy that they
are eating ghee.But they don’t know it is synthetic ghee . The individual process of both
is as follows:
PROCESS OF VANASPATI
The process of vanaspati passes through various job group or steps which are as follow:

1. SHARPING:
Firstly raw oil is taken from oil storage tanks like raw Sunflower oil , Groundnut oil,
Cottonseed oil etc. as per Instruction from incharge. Then this oil is sharpled. In this
process degumming is done by putting caustic soda. Gums are extracted which has
phosphors contents and neutralization is done & oil and gums are separated by a
Sharpling machine which rotates at a very high speed i.e. 16000 times in minute to
0.15 it must be less than .25

2. BLEACHING
In this bleaching powder is used to replace the color of oil.
This powder is extracted from mine & imported from Germany.

3.HYDEROGENATION
In this job group, hydrogen gas is passed in the oil semisolid.
It increases the melting point of vanaspati up to 41 degree centigrade. This job group
exist only in the case of vanaspati.

4. DEODORIZATON
After this , the deodorization process is done.Which makes oil odors free by bag
filtering. Now vanaspati ready for packing. Then it sends to cold store packing.
Vanaspati is packed in various sizes i.e. 1kg, 2kg, 5kg and for bulk in 15kg packed
also.

PROCESS OF REFINED OIL

The refined oil process also passes through various job group. The only difference is
of hydrogenation. In refined oil hydrogenation is not done.The process is as follow:

1.SHARPING:
Firstly , raw oil is taken oil from storage tanks like raw Sunflower oil , Groundnut oil,
Cottonseed oil etc. as per Instruction from in charge. Then this oil is sharpled. In this
process degumming is done by putting caustic soda. Gums are extracted which has
phosphors contents and neutralization is done & oil and Gums are separated by a
sharpling machine which rotates at a very high speed i.e. 16000 times in minute. In
neutralization free fatty acid(FFA) is reduced to .15 it must be less than .25

2.BLEACHING
In this process bleaching powder is used to replace the color of oil. This powder is
extracted is from mine & imported from Germany.

3.DEWAXING
This process is done only in case of sunflower refined oil . In which wax content is
separated which is not digested by human body.

4.DEODORIZATION
Then deodorization is done , which makes oil odors free bag filtering . Now
vanasapati is ready for packing. Then it is sent to cold store for packing. Vanaspati is
packed in various sizes i.e 1kg, 2kg, 5kg, and for bulk in 15kg pack also.
Though demand of vanaspati is very high in people but vanaspati is not suitable for
health . Some people feel while eating that they are eating ghee. But they don’t know
that it is synthetic ghee. While refined oil is cholesterol free

OBJECTIVES OF THE STUDY

• To observe the industrial relation operation and satisfaction level

of the employees in the Amrit Banaspati Co. Ltd.

• To observe the working conditions inside the Amrit Banaspati Co.

Limited.
 • To observe the different welfare schemes provided by the Amrit
Banaspati Company Ltd.

• To observe the grievance handling procedure inside the Amrit

Banaspati Company Ltd.

INDUSTRIAL RELATIONS OPERATING IN ABC

LTD.

WELFARE SCHEMES IN AMRIT BANASPATI COMPANY

LTD
 1. WEAKLY REST
a) weakly rest is given to those employee who attend their duty three days
availed leave with pay at least for three days. However leave without pay will
not be counted in three days.
b) Newly appointed employees lose their first weekly rest in the case they
jointed their duty and don’t complete above conditions of rest.
c) Compensatory leave should be availed in 30 days against his weekly rest
working.

2. SALARY AND WAGES

a) HRA paid to every entitled employee who is not absent more than seven
days , at full rate. If he absence for more than seven days than HRA is given
on pro-rata basis. HRA to filed staff is given according to posting station. As
per present practice there are some eitied where they get 60% extra HRA in
addition to HRA as per grade. Full HRA is given on leave without pay also
b) Basic , DA, CA ,CEA ,LTA, Medical ,WA , special allowance are being paid
on basis on payable days

3. MEDICAL ALLOWNCE
Medical is maximum upto Rs 15000 PA or Rs1250 PM.

4. OVER TIME
Double OT is paid to all workers and other entitled employees against working
on national/ festival holidays on basic +DA(DA if applicable)

DEATH RELIEF FUND

Rs 70000 is paid to dependent of decreased of permanent employee. An amount
has been fixed accordingly to grades and workers contributes at rs 60 at the time
of such mishappening. A some of Rs 35000 is contributed by the management
and Rs 35000 by the employees

5. MARRIAGE ANNIVESARY
Marriage anniversary for all head of departments and their respective 2 IC are
also celebrated in amrit employee club. A parity and gift is given to the concerned
employee.

GRIEVANCE HANDLING PROCEDURE IN AMRIT BANASPATI

CO.LTD.

OBJECTIVE
The objective of the procedure is to redress and settle the grievance as early as possible
to its point of origin by creating an environment which share festal a culture of candidate
and faith so that employees can vent their grievance without any fear of victimization and
reprisal.
In order to achieve the above said objective the following principles shall be
followed –
• Be given a fair hearing by their immediate superiors concerning
any grievance they may wish to raise.

• They can free to appeal to a more senior manager against the

decision made by immediate superior.

• May be accompanied by a fellow employee of their own choice

when raising the grievance or appealing against a decision.

PROCEDURE
• aggrieved employee shall first present his grievance verbally to
his immediate superior .An answer shall be given by his
immediate superior with in 48 hours of presentation of the
complaint .Employ may bring along with him a fellow employee

• If employee is not satisfied with the redressal from immediate

superior with in the prescribed time .he or she can walk his or
her grievance in writing .his or her complaint shall be redressal
with in three days by his HOD .

• In case employee does not get any response from his or her HOD
with in three days of presenting of complaint or he is not
satisfied with the redressal given to him then he may bring
forward his grievance to a grievance committee which may
consist of three head of departments .This shall consist of
personnel head ,concerned department head of employee and
other related department’s HOD the committee shall make
recommendations with in seven days to management regarding
his or her grievance in case of any difference of opinion amongst
members of committee the grievance can be placed before top
management for final decision .the top management has to take
decision on any case regarding grievance presented to it in three
days .Top management

can make any amendments to the decision of the committee.

 • This grievance handling procedure shall be reviewed on half
yearly basis by a committee consisting of are heads of
department.

Wage system in Amrit Banaspati Company , Ltd, RAJPURA

Cod Category Gra Bas HR CE C DA W LT CL S EL

e de ic A A A A A L
01 SKILLED 117 117 567 225 17 116 18 114 10/ 7 21/5
0- 0 5 6 5 0 7
65-
247
0
02 SEMIKILL 103 103 502 225 17 116 18 114 7 7 AS PER
ED 0- 0 5 6 5 0 FACTO
35- RY
173
0
03 UNSKILL 980- 980 487 225 17 116 18 114 7 7 AS PER
ED 25- 5 6 5 0 FACTO
148 RY ACT
0

This is the wage system followed by amrit banaspati company ltd., Rajpura. The time
Wage Method calculates the wages.

SALARY SYSTEM IN AMRIT BANASPATI COMPANY Ltd.

RAJPURA

Ran Ra Level Designation *H *C C LT *M FU S U Total

k for nk RA A E A ed R U F allow
other for A P ance
s M
ktg
Out Ou Sr. President 40 67 0 On On 400 10 31
of t HOD % 00 e e 00 % 80
Grad of of mo mo of
e Gr basi nth nth ba
ad c bas bas sic
 e ic ic
Sr Sr HOD GM/Sr/DGM/GM 40 62 0 Do Do 350 Do 28
mgt mg % 00 00 80
A tB of
basi
c
Sr Sr HOD AGM/DGM/GM 40 57 0 Do Do 300 Do 22
mgt mg %o 25 00 20
B t f
basi
c
Joint Joi Area JT.ASM/ASM/M 390 28 0 Do Do 250 Ni 19 33645
mgt nt head/s GR/Sr.MGR 0 00 00 l 45
A mg ection
tA
Joint Joi Area Dy MGR/ASM 300 12 39 Do Do Nil Ni 19 33645
mgt nt head/S 0 00 0 l 45
B mg ection
tB head
Ex Ex Execu EXE/SR EXE/A 205 95 38 800 315 Nil Ni 92 5420
mgt mg tive MGR 0 0 0 l 5
A tA
Ex Ex Execu Officer/SR 153 80 35 685 315 Nil Ni 92 5420
mgt mg tive officers 5 0 0 l 5
B tB
Opr Op Coord SR Depot 130 70 35 625 175 Nil Ni 86 4550
mgt r inator Incharge/SR/SUP/ 0 0 0 l 5
A mg ASTT . Officer
tA
Opr Op Coord Mkg/Sales/Sr 130 70 35 625 175 Nil Ni 82 3970
mgt r inator Promoters/Superv 0 0 0 l 0
B mg isor
tB
Ext Ex Execu Territory Sales 850 53 31 515 160 Nil Nl 56 2935
A tA tants Incharge/ SR 5 0 i 5
ASS
Ext Ex Execu Trainee/AS/TT/S 725 32 30 515 150 Nil Ni 52 2535
B t tants R/Attendt 5 0 l 0
B
Staff Sta Attend Mali/peon/guards, 670 28 29 515 150 Nil Ni 52 2435
ff ants driver/pujari 5 5 l 0

INCENTIVE SCHEME IN AMRIT BANASPATI COMPANY LTD. RAJPURA

Monthly Sales (KL) Incentives Amount
12001-12500 1000
12501-13000 1500
13001 & above 2250

Incentive system is applied only to the marketing department of the company.

Individual system is followed in the company.

RESEARCH METHODOLOGY

A research methodology is a sample framework or a plan for

study that is used
as a guide for conducting research . It is a blueprint that is
followed in processing research work. Thus in good research
methodology the line of action has to be chosen carefully
from various alternatives.

RESEARCH DESIGN
A research design is the arrangement of conditions for the collection
of data and anaylsis of data. Infact reseach design is the conceptual
structure within which reseach is conducted.

Descriptive Research Design has been used by me

to solve each and every factor of given task.In the descriptive research
study, the main purpose is that of formulating a problem for more
precise investigation or of developing the working hypothesis forms an
operational point of view.The major emphasis is on the discovery of
ideas and in sights.

DATA COLLECTION METHOD

According to the needed research for the project is both Primary and
Secondary data collection methods. We have used company
website,some publications on the net and information related to
broachjer for secondary data collection. To ensure the accuracy of the
primary data collection used is the structured interview method.

SAMPLING PLAN

Sample Size:- 40 employees

Sample unit:- Amrit Banaspati

Company Ltd.

Method of sampling:- Simple randam

sampling

Method of data collection:- Primary &

secondary

Research design :- Descriptive

Design
 DATA ANALYSIS AND INTERPERTATION

TOTAL NO OF RESPONDENTS =40

1) Are you satisfied with the Working Condition in Amrit Bnaspati

Co.Limited?

I. R. Rating Total Respondents % of Respondents

SATISFIED 15 37.5

DISSATISFIED 25 62.5

70

60

50

40
satisfied
30 dissatisfied

20

10

0
2) Are you aware of all the Welfare schemes provided by Amrit
Banaspati Co.Ltd.?

I. R. Rating Total Respondents % of Respondents

YES 35 87.5

NO 5 12.5
 90
80
70
60
50 satsisfied
40 dissatisfied
30
20
10
0

3) Are you satisfied with the wages and incentives provided by ABC
Ltd.?

I. R. Rating Total Respondents % of Respondents

SATISFIED 30 75
DISSATISFIED 10 25

90
80
70
60
50 satsisfied
40 dissatisfied
30
20
10
0
4) Are you satisfied with the provision of canteen at your workplace
provided by ABC Ltd.?

I. R. Rating Total Respondents % of Respondents

SATISFIED 25 62.5

DISSATISFIED 15 37.5

70

60

50

40 satsisfied
30 dissatisfied

20

10

0
5) Are you satisfied with the provision of toilets at your workplace
provided by ABC Ltd.?

I. R. Rating Total Respondents % of Respondents

SATISFIED 33 82.5%

DISSATISFIED 7 17.5%

90

80

70

60

50 satsisfied
40 dissatisfied

30

20

10

0
5) Are you satisfied the Drinking Water facility in Amrit Banaspati Co.
Limited?

I. R. Rating Total Respondents % of Respondents

SATISFIED 32 80

DISSATISFIED 8 20
 80
70
60
50
satsisfied
40
dissatisfied
30
20
10
0

6) Are you satisfied with compensation provided by ABC Ltd.?

I. R. Rating Total Respondents % of Respondents

SATISFIED 17 42.5

DISSATISFIED 23 57.5
60

50

40
satsisfied
30
dissatisfied
20

10

0
7) Are you satisfied with the medical benefits provided by ABC LTD.?

I. R. Rating Total Respondents % of Respondents

SATISFIED 18 45

DISSATISFIED 22 55

60

50

40
satsisfied
30
dissatisfied
20

10

0
8) Are you satisfied retirement benefits provided by ABC Ltd.?

I. R. Rating Total Respondents % of Respondents

SATISFIED 8 20

DISSATISFIED 32 80

80
70
60
50
satsisfied
40
dissatisfied
30
20
10
0
9) Are you satisfied with the recreation facilities?

I. R. Rating Total Respondents % of Respondents

SATISFIED 5 12.5

DISSATISFIED 35 87.5
 90
80
70
60
50 satsisfied
40 dissatisfied
30
20
10
0

10) Are you satisfied with the transport facilities provided in ABC Ltd.?

I. R. Rating Total Respondents % of Respondents

SATISFIED 24 60

DISSATISFIED 16 40

60

50

40

satsisfied
30
dissatisfied

20

10

0
11) Is there any kind of grievance handling procedure in ABC Ltd.?

I. R. Rating Total Respondents % of Respondents

YES 40 100%

NO 0 0%

100

80

60
satsisfied
dissatisfied
40

20

0
12) Are you satisfied with the grievance handling process of the
company?

I. R. Rating Total Respondents % of Respondents

SATISFIED 24 60

DISSATISFIED 16 40

60

50

40
satsisfied
30
dissatisfied
20

10

0
 FINDINGS
1) 37.5% Employees are satisfied, and 62.5% dissatisfied with the working
condition provided by the ABC Ltd.

2) Majority of Employees are aware about the welfare schemes provided by the
ABC Ltd.

3) Majority of Employees are satisfied with the salary and incentives provided by
the ABC Ltd.

4) 62.5% Employees are satisfied, with the rest room facility provided by the ABC
Ltd.

5) Majority of Employees are satisfied with the drinking water facility provided by
the ABC Ltd.

6) Majority of Employees are satisfied with their job profile.

7) 42.5% of Employees are satisfied, 57.5% are dissatisfied with the compensation
provided by the ABC Ltd.

8) Majority of Employees are dissatisfied with the medical benefits provided by the
ABC Ltd.
 9) Majority of employees are dissatisfied with the retirement benefits provided by
the ABC Ltd.

10) Majority of employees are dissatisfied with the recreation facilities provided by
the ABC Ltd.

11) 60% satisfied and remaining employees are dissatisfied with the transport
facilities provided by the ABC Ltd.

12) 40% are dissatisfied with the grievance handling procedure of the company.

LIMITATIONS
1) The sample collected is very small compared to the population of
the company. Thus it may not bring out the exact analysis.

2) Some of the respondents do not react favorably to the

questionnaires.

3) It is possible that respondents might have tried to maintain

consistency in terms of their responses.

4)time of 4-6 weeks are also very less for the study.
 CONCLUSION

ABC is growing at a very good place .As from

graphs it is clear that the industrial relation
operation in ABC Ltd. is effective one.There are
different kind of welfare schemes like weekly rest
,medical allowance, death relief fund are provided
by the company to the employees to maintain the
industrial relation better one . Instead of all that
there is also a effective grievance handling
machinery for maintaning it.
 SUGGESTIONS

If the employees are in good condition then it drives their capability to

give maximum output to the company. Amrit Banaspati Co.Ltd. had
successfully accomplished their target to uplift the standards of the
people but somewhere they lag behind to give proper insight into the
true benefits availed to the people. In this context I want to suggest
some points that are more or less based on my findings.

1)Implementation of the Code of Discipline.

2) I also found that there is no medical Officer. This is needed to

provide quick action in case of any accident.

3)there should be need of improvement in recreation facilities provided

by the ABC Ltd.

4)there should need to increase the retirement benefits provided by

the ABC Ltd.
 BIBLIOGRAPHY

Manual and books:

Personnel Manual by AMRIT BANASPATI Limited..
Industrial Relations & Labour laws (fourth edition) by S C Srivastava
Personnel Management by S.K. Gupta
Human Resource Management (second edition) by V.S.P. Rao
Search Engine:
http://www.google.com
http://www.ask.com
Website:
http://www.amritbanaspati.com
 ANNEXURE

Employee Name: _______________ Designation: ___________

1) Are you satisfied with the Working Condition in Amrit banaspati

Limited?
a)Yes b)No

2) Are you aware of all the Welfare Activities in Amrit banaspati

Limited??
a)Yes b)No

3) Are you satisfied with the wages and incentives provided by ABC
Ltd.?
a)Yes b) No

4) Are you satisfied with the provision of toilets at your workplace?

a)Yes b)No
5) Are you satisfied the Drinking Water facility in Amrit Banaspati
Limited?
a)Yes b) No

6) Are you satisfied with the compensation provided by ABC Ltd?

a)Yes b)No

7) Are you satisfied with the medical benefits provided by ABC Ltd?
a)Yes b)No

8) Are you satisfied retirement benefits provided by ABC Ltd?

a)Yes b)No

9) Are you satisfied with the recreation facilities provided by the

company?
a)Yes b)No

10)Are you satisfied with the transport facility provided to you by the
ABC Ltd?
a)yes b)No

11)Is there any kind of grievance handling procedure provided to you

by the ABC Ltd?
a)yes b)No

12)Are you satisfied with the grievance handling procedure provided

to you by the company?
a)yes c)No

13)if there any suggestion regarding to improve the industrial

relation operation in ABC Ltd.please mention here
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