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Jenna Holtz

(602) 622-2083

Phoenix, AZ

Passionate Instructional Designer and Energetic Corporate Trainer with over eight years
demonstrable training and design experience utilizing various formats of delivery in support of corporate
training initiatives. Superior strengths in development, design, and delivery of training programs.

Exceptional presentation skills in web-based and classroom training, including WebEx and
High proficiency with Microsoft Office Suite, Camtasia, Storyline, SnagIt and other design tools
Strong project management experience
Collaborative team player
Excellent written and oral communication skills

Work Experience:
Contract Instructional Designer
6/2014 6/2015
JPMorgan Chase & Co. (via Aerotek)
Phoenix, AZ
Designed and developed instructor-led training courses for the banks Mortgage Banking
business, utilizing ADDIE and Rapid Design models.
Created new instructor-led workshops for sales team.
Upgraded existing coursework for sales and operations teams.
Collaborated with trainers, subject matter experts, and process improvement analysts
throughout organization to identify consistent business practices and processes in all
training initiatives.
Corporate Trainer
2/2013 6/2014
Scottsdale, AZ
Lead the corporate training program, including the design, development and delivery of new hire
and required annual training and tracked training completion for all web-based, instructor-led,
and computer-based training programs. Achieved corporate training program compliance with
state and federal standards.
Utilized ADDIE & HPT models to design, develop, implement, and evaluate training
effectiveness across organization.
Facilitated all corporate training programs, including systems training and leadership
Collaborated with trainers throughout organization to identify consistent business
practices and processes in all training initiatives.
Compliance Trainer
4/2011 12/2012
Medicis Pharmaceutical Corporation
Scottsdale, AZ
Achieved federal compliance with training requirements of the Prescription Drug Marketing Act
and operated within compliance of the companys General Consulting Engagement Policy.
Developed, designed, and delivered sample compliance training programs in web-based
and instructor-led courses.
Monitored employee compliance training completion across the organization.

Jenna Holtz
(602) 622-2083

Phoenix, AZ

Administrative Trainer
8/2007 7/2010
TriWest Healthcare Alliance
Phoenix, AZ
Wrote, developed, and delivered training programs for new-hire and current employees of
Department of Defense contracted health care administrator. Created and delivered new
systems training for nurses, assisted in company-wide roll-out of new software across 21 states.
Collaborated with subject matter experts across company to identify training needs.
Developed, designed and delivered instructor-led, computer-based training and blended
learning solutions.
Created and maintained all instructor and learner materials as well as other resources as
Lead project teams to develop and design specific training projects.

Walden University
Masters of Science, Instructional Design & Technology

1/2013 12/2014

University of Phoenix
Bachelor of Sciences, Marketing and Business Administration

8/2003 - 10/2005

Toastmasters International
Advanced Communicator Silver, Advanced Leader Bronze

04/2005 - Present

Association for Talent Development (formerly ASTD)

04/2013 Present

I am perfectly comfortable wearing different hats and can switch easily between roles when the
situation demands it. I am a passionate and tenacious individual who genuinely enjoys helping
others grow and develop. Outside of the office I enjoy spending time with my family, cooking,
reading, and learning.