United Nations Development Programme

Myanmar

TERM OF REFERENCE

Name of position: ICT Assistant

Post Level: SC-4

Duration of Assignment: Till December 2010 with the possibility of extension

Duty Station: Based in Yangon (with frequent travel to Project Areas)

Organizational Context:

Under the guidance and direct supervision of the ICT Analyst , the ICT Assistant provides ICT and
administrative support services to the ICT unit, provides daily technical support to users of information
management tools and technology infrastructure in Township Project Office and Yangoon Office. The ICT
Assistant promotes a client-oriented approach.

Key functions and tasks :

1. Supports implementation of ICT management systems and strategies, focusing on achievement

of the following results:

 Facilitates the compliance with corporate information management and technology standards,
guidelines and procedures for the technology environment.
 Provision of inputs to the result-oriented Unit work plan.
.

2. Ensures effective functioning of the hardware and software packages at township projects,
focusing on the achievement of the following results:

 Performance of routine technical tasks, including installation of hardware electronic

components (disks, memories, network wiring, power sources, etc.) and routine minor repairs.
 Support in the Atlas system operation and other software (if any) and related upgrades
 Response to township project needs and questions regarding access to Atlas, including system
access related issues and other IT-related tasks.
 Support to township Offices in backing up and restoring their files, as well as in virus detection,
removal and prevention.

3. Provides administrative support, focusing on achievement of the following results:

 Check the ICT needs of the township office and provide advice and follow up services
 Support Township Offices in maintenance of an up-to-date inventory of software and hardware.
 Maintains the inventory and stock of supplies and spare parts ; files, log on
4. Ensures facilitation of knowledge building and knowledge sharing, focusing on achievement of
the following results:

 Assists the organization of training for the township project staff on ICT issues.
 Facilitates effective knowledge sharing within and among the township offices and Yangon
Office and with other agencies.