Sylvian Ruff

1972 Duncan Dr. Kennesaw GA 30144

404-449-6150
Gmail: syruff@gmail.com

Goal
To effectively utilize my Management and Customer Service skills within a growing
organization.

Relevant Experience
• Interviewed applicants for cable television system service.
• Executed daily operations of day to day service calls.
• Input interview information into computer. Also order fulfillment.
• Wrote, designed and produced sales and order processing.
• Interfaced with customers person to person and in call center.
• Completed contract forms, determined charges for service requested,
collected deposits, prepared change of address records and issued
discontinuance orders, using computer and customer needs assessment.
• Trained and managed a team of employees how to achieve their goals
which showed significant improvement in their productivity.
• Reviewed complaints concerning billing and service rendered, referring
complaints of service failures to designated departments for investigation.
• Investigated conditions at their place of residence to preventing completion
of service-connection orders and to obtain contract and deposit
• Discussed cable television equipment operation with customers over
telephone to explain equipment usage and to troubleshoot equipment
problems and took customer surveys.
• Supervised team of employees, scheduled work hours, resolved conflicts,
and determined salaries.
• Successfully managed a team of employees and phone sales.
• Structured and maintained a format of growth and open customer focus
groups.

Employment

LGS Services Chamblee, GA

Customer Service Representative 1-2007 to 5-2007
View TV.
Customer Service Representative Atlanta, GA
3-2000 to 12-2006
Premier Readers Service
Customer Service Representative
Atlanta, GA
1-1993 to 12-1999

Education
Hampton University Hampton, VA
Associate Degree 1982

References
Available upon request