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Cleaning Services cc
COMPANY PROFILE
Our Cleaning Division offers a comprehensive cleaning service for your business or mining industry.
In the mining industry, the focus is on hygiene | employee safety | health and productivity.
Employers need to ensure measurable improvements in production and maintenance areas, Change Houses and Ofces.
Our solutions increase hygiene which in turn increases productivity and enhance employee safety.
It's important to remember that not all cleaning companies are the same. O'SIYEZA Cleaning Services offers the full
range of expert cleaning services, in any size of premises, at any difculty level, at a competitive contract rate that will
t your budget.
OUR VISION
To Provide cleaning and laundry services quicker, efciently and cost effectively to our clients
OUR MISSION
To improve the lives and bring convenience to our clients we serve.
To be the most preferred Cleaning Service Business in Ga-Nala and surrounding area.
Adding value to our customer through providing quality and excellence service.
To ensure that our employees operate under safe working environment that conform to mutually agreed requirements
always.
To be ethically and morally right when running our business.
www.osiyeza.co.za
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HISTORY | OBJECTIVES & VALUES
O'SIYEZA Cleaning Services was established 6 years ago and has remained a women owned business ever since, with
all the experience, hands on supervision and dedication you can expect from 3 motivated women.
Over the years, the Business has gone from strength to strength and has acquired a reputation for service excellence,
speedy turnaround times and huge volume capacity.
We have the most modern and technologically advanced machinery available which increases our capacity and efciency
in order to accommodate a growing client base and offer an even wider range of services than before.
www.osiyeza.co.za
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QUALITY:
O'SIYEZA Cleaning Services has set the objective of establishing and maintaining a standard of technical excellence
support by quality management system which performs to the SABS ISO 9001 International Standard.
To achieve this we must overcome those inherent difculties which are experienced by persons working together to
achieve a common goal, diverse interests, believes backgrounds and individual temperaments all attend to militate
against success.
They must not be allowed to divert us from our pre-determined goal. Indeed, if we are to succeed it will result from
essential team work principles.
The production of this common doctrine for the guidance of all employees, will not only enhance co-operation but will also
provide the basis from which our combined resources can be projected along a predetermined path to success.
This quality Assurance Manual is issued in the form of a directive to all employees through management and requires
adherence to certain principles, as well as compliance to controlled procedures and work instructions.
It must not be viewed as the ultimate in excellence; rather we should all constantly strive to improve our standards and
techniques.
RESPECT:
Our commitment to honour the agreements we entered into with our customers.
We believe that communication is a powerful tool and will honour our relationship with our customers by means of
effective, honest and purposeful communication
We are always open for feedback and appreciate our customers input with regards to service excellence.
Asking questions to clarify when we do not understand.
We also treat others as we would like to be treated.
We respond in a timely fashion.
SERVICES:
We specialise in heavy duty washing of mine Overalls.
Cleaning of Ofces & Change houses.
Washing of linen for Hostels and Hospitals.
Installation and Maintaining of Hygiene Systems.
Supplying and Delivering of goods.
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CREDENTIALS
Our list of long standing and satised clients is substantial and features a number of catering companies, schools,
restaurants, canteens and Industrial companies. We are also committed to ongoing and constructive communication with
all our clients.
COMPETITIVE PRICING
In view of our volume capacity, we are able to maintain our prices at exceptionally competitive levels.
CONCLUSION
We are convinced beyond doubt that O'SIYEZA Cleaning Services is superior to that of any other company in our
industry, and ensure your complete satisfaction. Finally, we would like to invite you or a representative of your company to
visit our work premises at any time, as we are convinced that there is no substitute for rsthand experience and
impressions Seeing is certainly Believing. Please also visit our new website www.osiyeza.co.za.We are committed to
professionalism. We are a productive company with a rm belief in making our personnel more effective through
delivering the best work available to the client and operating in a responsible manner. We believe that communication is a
powerful tool and will honour our relationship with our customers by means of effective, honest and purposeful means of
communication.
CONTACT DETAILS
Belinda Tenreiro - Managing Member
Cell: 079 011 9877
E-mail: belinda@osiyeza.co.za
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ORGANOGRAM
BELINDA TENREIRO
(MANAGING MEMBER)
TEMBI MAHLANGU
JOYCE NKOSI
(MEMBER)
(MEMBER)
ALICIA DU PREEZ
(FINANCE)
(SALES)
GENERAL WORKERS
WEST
GENERAL WORKERS
EAST
JM NZINGO
VE MTHIMUNYE
SP MTHIMUNYE
AJ SIBANDE
LJ MASEKO
ND KOZA
DS MAHLANGU
MM MBUYAZI
NFM BISSANE
AM MUGUNHE
JE SHABANGU
PG MAHLANGU
JS KHAPHETSI
CLEANER
CLEANER
CLEANER
CLEANER
CLEANER
CLEANER
CLEANER
CLEANER
CLEANER
CLEANER
CLEANER
CLEANER
CLEANER
MM MTHIMUNY
AM MARABOLE
JS MTSWENI
S KOZA
SA MOLOI
GSP NDLOVU
SV MWELASE
NT MAKGOALE
LA MONEKA
ZP NKAMBULE
www.osiyeza.co.za
CLEANER
CLEANER
CLEANER
CLEANER
CLEANER
CLEANER
CLEANER
CLEANER
CLEANER
CLEANER
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QUALITY POLICY STATEMENT
O'Siyeza Cleaning Services is committed to meeting the requirements of our customers and
employees.
To this end we will continually strive to improve our service to our clients with the aim of enhancing
customer satisfaction by:
Maintaining and improving the effectiveness of our Quality Management System in accordance with
the ISO 9001:2000 standard.
Increasing and maintaining the expertise of our staff through appropriate training and development.
Encouraging customer and internal communication to enable us to react on feedback from our
clients and to ensure that all staff is committed to the fulllment of this policy.
Belinda Tenreiro
Managing Member
www.osiyeza.co.za
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QUALITY OBJECTIVES
The O'Siyeza Cleaning Services Quality Policy Objectives are to:
1) Implement and maintain a Quality Management System in accordance with the ISO 9001:2000
standard throughout the Business Unit.
2) Continually improve the effectiveness of the Quality Management System by the analysis of
internal audit ndings and prompt corrective action.
3) The execution and control of mining activities in accordance with pre-planned methods and
Quality System requirements to enhance customer satisfaction.
4) The reduction of costs contributed to product and system errors.
5) The continuous improvement of all processes, methods and technical expertise to maintain
market leadership in the mining industry.
6) Improve internal communication between management and operational personnel regarding the
effectiveness of the Quality Management System and provide the necessary training.
B Tenreiro
Managing Member
www.osiyeza.co.za
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SAFETY POLICY
Mining Health and Safety is one of many corporate functions that has to be acknowledged as
of prime importance and is part of the total function embracing our many responsibilities.
Mining Health and Safety are recognised by the company from the humanitarian, economic, legal and liability
point of view. O'Siyeza Cleaning Services believes that a good safety record is solid evidence of
responsiveness to employee needs, that in turn, generates higher morale and stronger employee loyalty,
leading to greater productivity and hence protability thus maintaining our image as leaders in the Mining
Contracting environment. We will also ensure that persons who are not employees but who may be directly
affected by the activities at the mine are protected.
O'Siyeza Cleaning Services has a legal responsibility to safeguard all its employees and the general public,
so far as reasonably practical, from injury, incidents or risk associated with its business activities.
O'Siyeza Cleaning Services safety objectives are:
- To ensure compliance with all relevant statutory safety requirements.
- To achieve the highest practical level of safety throughout the company.
- Provide every employee with the right to a safe and healthy working environment.
- To involve persons from all levels and disciplines in the management, implementation and monitoring of our
Mining Health and Safety Programme.
As Managing Director and the person with overall responsibility for our objectives and goals it is of paramount
importance to have the support of every person in the company to ensure that the requirements of the Mine
Health and Safety Act, Minerals Act and Regulations / or any other Act relevant to its operations are complied
with. O'Siyeza Cleaning Services complies with the attached Acts and Regulations.
Belinda Tenreiro
Managing Member
www.osiyeza.co.za
2013007390
REG NO
: 990000560205
FAX NO
: 0123456789
ISSUE DATE
: 2014-04-22
CERTIFICATE NO : 2013007390
OSIYEZA CLEANERS
PO BOX 1289
KRIEL
COMPENSATION COMMISSIONER
W.As. 48
Compensation House, Cnr Hamilton and Soutpansberg Road, PO Box 955, Pretoria, 0001 Fax:(012)357-1817 Website:http://www.labour.gov.za