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Gabriella Morzi
2071 Westmount Drive, Oakville, ON, L6M 3P2
Phone: 905-827-7259
Email: gmorzi@uwo.ca

Objective:
To gain employment with a reputable company where I can demonstrate my customer service skills
and experience, while contributing to the overall success of the organization.

Skills:
in English and Spanish
!! Fluent
Cross cultural competency
on challenging targets proficiently
!! Deliver
Excellent written and verbal
! communication skills
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Strong commitment to team environment

Progressive, target oriented problem solver
Proficient in Microsoft Suite of Tools
Budgeting experience
Smart Serve certified

Education:

University of Western Ontario, Business (Specialization in Human Resources), London, ON 2012-2016

January-April
Universitat Autonoma de Barcelona, Study Abroad (Business), Barcelona, Spain
2015

Work Experience:
Management Engagement Group-Brand Ambassador
May 2014-August 2014
Taking part in product knowledge training sessions and proceeding to venture out to designated
sites with the relevant product items. Establishing relations with various Shoppers Drug Marts by
drawing on communication skills to perform marketing tasks on site. After completing specific
marketing initiatives, collecting data and electronically filling out call reports based on the results
of marketing tasks. Using organizational skills to keep track of product inventory.
August 8-Server
May 2014-August 2014
Directly building relationships with customers by delivering a high level of customer service to
promote repeat business. Ensuring orders are delivered correctly and promptly. Increasing
revenue with suggestive selling. Managing transactions responsibly. Acting as a mentor for new
staff through a strong sense of leadership and effectively working with all co-workers to foster a
loyal client base.
The Olive Press-Support Staff
September 2010-December 2013
Positions included expediting, hosting, food running and managing take-out. Responsible for the
presentation of food and delivering it in timely fashion. Using communication skills to act as link
between the kitchen staff and servers to facilitate team cohesiveness. Representing the brand at
the front of the house and following up on customer satisfaction upon departure. Continuous
development of strong customer service skills by proactively dealing with concerns from
customers.

Gabriella Morzi

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Other Experience:
Student Outreach Commissioner on Kings University College Student Council
May 2014-Present
Attending all student council meetings and additional meetings with the Student Issues
Coordinator to organize initiatives for Kings students to take part in. Planning and implementing
awareness weeks throughout the year designed to stimulate student interest. Marketing events to
ensure target crowds show up. Formulating and adhering to school budgets to run events.
Building relationships throughout the London community to benefit the student welfare.

Team Member on Free the Children Western

September 2013-Present
Organizing various charity events to increase the awareness throughout the London community.
Fundraising for specific causes relevant to underdeveloped countries. Adopting team-oriented
approach to accomplish desired strategic goals.

Team Member on DAN Management Student Association

September 2013-Present
Organizing events to facilitate networking between fellow business students and business
professionals. Promoting the development of skill sets relevant to the field of business. Emphasizing
teamwork and mutual support.

Communications Coordinator at Final Frame Productions Inc.

January-April 2013
Developing social media presence through various social media tools. Managing social media on
day-to-day basis to increase reach and maintain lively online voice.

References:

Andrea Carter, Student Issues VP on Kings University Student Council, 226-236-0720,

acarte4@uwo.ca
Kelson Lam, General Manager, August 8, 905-338-6228
Craig Pitman, General Manager, The Olive Press, (905)-962-5895, craig@olivepress.ca
Ron Butler, Final Frame Productions Inc., (905)-380-4609, rbutler@finalframeproductions.ca

Gabriella Morzi

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