Team 1 Martha Burnett, Jennifer Dobbs, Matthew Kohn, Eric Roth
Martha Burnett Organizational Development has been around for as long as two or more people began to divide tasks and find a common strategy to work towards a problem. Design Thinking is seen today as the change that will sustain businesses. Liedtka and Oglivie discuss design thinking as an innovative process that gives businesses a different model to follow. Martha Burnett Change is essential to growth. According to Kotter, what was true more than 2,000 years ago is just as true today. We live in a world where business as usual is change. Change Management Visualization Journey Mapping Value Chain Analysis Mind Mapping Martha Burnett Leading Change Martha Burnett What is your vision? Are you past oriented, or future oriented? Martha Burnett CREATING CULTURE Built on trust-confidence in leadership Promote loyalty, longevity of employees Strong culture can be leveraged to execute strategy Employee turnover is expensive and prohibits sustainability Will not convert everyone at once Once committed to change, reward progress to encourage more Employee empowerment Eric Roth TECHNOLOGY UPGRADE Quick and efficient expansion Remove workplace boundaries Wider customer base Improve communication Increased efficiency Eric Roth MOVE PERSONNEL FROM STANDARD TO CHANGE Being held accountable for managing change and making things better in work is a new normal. Set of basic tools to keep any change under control. Without strategy, change is merely substitution not evolution. Awareness-recognize a need for change Timing-minimize disruption. Competency and know-how-generate outcomes. Desire-face uncertainty and welcome doubts. Mental toughness- always dealing with some form of crisis. Eric Roth Employee Engagement The 'X' model of employee engagement: Maximum Satisfaction meets Maximum Contribution Martha Burnett Level 6 Passion Level 5 Creativity Level 4 Initiative Level 3 Expertise Level 2 Diligence Level 1 Obedience Interventions A new type of thinking is essential if mankind is to survive and move toward higher levels. ~ Albert Einstein Martha Burnett Employees first, customers second Talent Martha Burnett Failure in management Matt K#1 Lack of Enthusiasm. MOTIVATE! To Senior in leadership. CREATE! Not specific enough in the goal. LEAD! Matt K#2 Fear of Failure/Unknown Creatures of habit. No obvious need. Unwillingness to learn. Matt K#3 Training opportunities for end users of innovation. Show how innovation will be positive. Allow for group training to learn from others or 1 on 1 training. Matt K#4 Matt K#5 Online technology has allowed for mass global networking. Educate and Embrace. Matt K#5 The new normal Follow-up Weekly emails Launched a help website Walked through buildings during transition Jennifer Dobbs Putting it all together New Tools to lead change Employees First Innovation Empowerment Jennifer Dobbs John Ruskin Brown, P. (2010). A brief introduction to change management. Youtube. Retrieved fromhttps://www.youtube.com/watch?v=3Jk6clmMycI Friedman, T. (2012). Create companies, not jobs. Stanford Graduate School of Business. Retrieved from http://www.youtube.com/watch?v=GfJyfFNyAWU Hamel, G. (2012). What Matters Now. How to Win in a World of Relentless Change, Ferocious Competition, and Unstoppable Innovation. San Francisco, CA. Jossey-Bass. Kotter. Kotters 8-Step Change Model. Implementing Change Powerfully and Successfully. Retrieved from: http://www.mindtools.com/pages/article/newPPM_82.htm Latta, G. (2009). A process model of organizational change in cultural context (OC3 Model). The impact of organizational culture on leading change. Journal of Leadership & Organizational Studies, 16(1), 19-36 Lichtenberg, J., & London, M. (2008). Evaluating group interventions: A framework for diagnosing, implementing, and evaluating group interventions. Group Facilitation: A Research and Applications Journal, 9. 37-48 Liedtka, J., & Oglivie, T. (2011). Designing for growth. A design thinking tool kit for managers. New York, NY:
Liedtka, J. Darden Communication & Marketing. Newswise. Retrieved from: http://www.newswise.com/articles/darden-school-announces-new-design-thinking-resources-for- business-managers-and-educators Organisation development resource summary factsheet. (2014). Retrieved from: http://www.cipd.co.uk/hr-resources/factsheets/organisation-development.aspx Taylor, B. LaBarre, P. Forget benchmarking develop a wide angle POV. Retrieved from: https://www.youtube.com/watch?v=Q0Q4yY8GrDE White, B. (2012) Retrieved from: https://www.youtube.com/watch?v=gZ3wxgog4nc Younger, J. & Smallwood, N. (2014). Developing your organizations brand as a talent developer. The RBL Group, Dave Ulrich, The University of Michigan. Human Resouces Planning. 30.2. Zimbardo, P. The Secret Powers of Time. Retrieved from: http://www.thersa.org/events/video/archive/philip-zimbardo-the-secret-powers-of-time Minter, S. (n.d.). Leading Innovation. Retrieved October 31, 2014. Sutton, B. (2099, November 10). Bob Sutton. Retrieved October 31, 2014. Raath, Russell., (June, 2012.) Forbs.com: When Innovation Fails. Retrieved from: http://www.forbes.com/sites/johnkotter/2012/06/28/the-leaders-path-to-innovation-less-control- more-chaos Stark, Peter B., (January 2010.) Retrieved from: http://www.peterstark.com/2010/why-employees-resist- change/ Mason, Wendy H. (April, 2009) Retrieved from: http://www.referenceforbusiness.com/management/Str-Ti/Technology-Management.html Llopis, G. (2012). 5 Most Effective Ways to Sell Change. Forbes. Retrieved from http://www.forbes.com/sites/glennllopis/2012/11/05/5-most-effective-ways-to- sell-change/ Phillips, G. (2014). How to Change Your Organizations Culture. The Wall Street Journal. Retrieved from http://guides.wsj.com/management/innovation/how- to-change- your- organizations-culture/ Rohman, J. (2014) Why Workplace Culture is Key to Business Success. Great Place To Work. Retrieved from http://www.greatplacetowork.com/publications-and- events/blogs-and-news/2430-you-cant-legislate-a-smile Scott, S. (2014). Importance of Technology in the Workplace. Houston Chronicle. http://smallbusiness.chron.com/importance-technology-workplace-10607.html