CS MCQ Final Paper

Ch.
8: Communicating Persuasively completed

Total score: 2 out of 10, 20%

1 of 10
1. Chapter 8 discusses four broader goals of your audience. One is security. Which is NOT
one of the other three goals?
a. financial gain
b. recognition
c. professional growth
d. connectedness

0 out of 1
Sorry. The correct answer is a. Please see p. 184.

2 of 10
2. Which of the following is an example of an informational constraint that you might
confront in completing a project?
a. You know that your proposal would help the company, but you also know that the
company cant afford to act on your proposal.
b. Your document would be most effective if it used color, but your budget will allow for
only black-and-white printing.
c. You have located advertising brochures and testimonials associated with the object
youre writing about, but you cant find reports on the kinds of controlled tests that would
convince a skeptical reader.
d. all of the above
e. none of the above

0 out of 1
Sorry. The correct answer is c. Please see p. 186.

3 of 10
3. Which three of the following are elements of an argument?
a. claim
b. persona
c. conclusion
d. evidence
e. reasoning

0 out of 1
Sorry. The correct answers are a, d, and e. Please see p. 187.

4 of 10
4. According to Chapter 8, in most cases the best place to state your claim is at the end of
the argument because you may alienate your audience if you state it at the beginning.
a. True
b. False

0 out of 1
Sorry. The correct answer is b. Please see p. 192.

5 of 10

5. An argument against the writer, rather than against the writers argument, is known as
a(n)
unknown
argument.
0 out of 1
Sorry. The correct answer is ad hominem. Please see p. 193.

6 of 10
6. Ethical constraints arise from applicable laws on labor practices, environmental issues,
fair trade, consumer rights, and so forth.
a. True
b. False

1 out of 1
Correct. The answer is b.

7 of 10

7. A(n)
known
argument appeals to a person's understanding and experience of how the
world works.
0 out of 1
Sorry. The correct answer is commonsense. Please see p. 188.

8 of 10
8. A post hoc argument claims that because A preceded B, A must have caused B.
a. True
b. False

0 out of 1

9 of 10
9. Chapter 8 lists four characteristics that can help you establish an attractive professional
persona. One is cooperativeness. Which three of the following characteristics are also listed
in the chapter?
a. fair-mindedness
b. good grooming
c. moderation
d. self-control
e. modesty

0 out of 1
Your answer of c is correct.

10 of 10
10. Graphics and design elements are relatively unimportant in communicating
persuasively.
a. True
b. False

1 out of 1

Ch. 14: Writing Correspondence completed

1 of 11
1. When it appears in a letter, memo, or e-mail, the notation c stands for:
a. confidential
b. contract
c. copy
d. correspondence

0 out of 1

2 of 11

2. A(n)
hello
letter is a letter in which you respond to a claim letter and tell the author
how you plan to handle the situation described in the letter.
0 out of 1
Sorry. The correct answer is adjustment. Please see p. 383.

3 of 11
3. Chapter 14 offers suggestions related to writing inquiry letters. One is to explain who you
are and why you are writing. Which of the following suggestions is also mentioned in the
chapter?
a. List your questions in the form of a two-column table, with one column for the
questions and the other column for your correspondents answers.
b. Write a thank-you note to the person who has responded to your inquiry letter.
c. Offer to thank your correspondent publicly in an appropriate forum, such as in the
acknowledgments page of your project report.
d. all of the above

0 out of 1

4 of 11
4. According to Chapter 14, sending an e-mail that agrees with another e-mail is good
because it helps build a sense of community within an organization.
a. True
b. False

0 out of 1

5 of 11
5. E-mail is usually archived digitally (backed up on some kind of tape or disk system).
a. True
b. False

0 out of 1

6 of 11

6. The phrases enclosed herewith, our correspondence of Wednesday last, and as per your
request are examples of
madam

0 out of 1
Sorry. The correct answer is clichs/letter clichs/correspondence
clichs.

7 of 11
7. A salutation is a greeting at the beginning of a letter, traditionally consisting of the word
Dear, the reader's courtesy title and last name, and a colon.
a. True
b. False

0 out of 1

8 of 11
8. Chapter 14 describes two common letter formats. One is modified block. What is the
other format described in the chapter?
a. full block style
b. modified block with enhanced formatting
c. simplified block
d. full-justified block

0 out of 1

9 of 11
9. The number following an enclosure notation at the bottom of a letter indicates the
number of sheets of paper enclosed with the letter.
a. True
b. False

1 out of 1

10 of 11
10. According to Chapter 14, three elements are always found at the top of the second and
subsequent pages of a memo. One is the page number. What are the other two?
a. a horizontal line
b. the date of the memo
c. the cross-reference line
d. the attention line
e. the name of the recipient

0 out of 1
Sorry. The correct answers are b and e. Please see p. 385.

11 of 11
11. Twitter tweets and Facebook posts are forms of business correspondence.
a. True
b. False

0 out of 1

Ch. 17: Writing Informational Reports completed

1 of 10
1. What are two questions to consider when your informational report will be
addressed to people from other cultures?
a. How will your readers react to your choice of application?
b. How many years of English classes have your readers had?
c. How will your readers react to your writing style?
d. All of the above.
e. None of the above.

0 out of 1
Sorry. The correct answers are a and c. Please see p. 468.

2 of 10
2. What is the primary purpose of a directive?
a. to provide directions for someone traveling from one place to another
b. to direct the reader to additional sources of information
c. to explain a policy or procedure you want your readers to follow
d. none of the above

0 out of 1

3 of 10
3. A field report explains a problem, methods, results, and conclusions, but
it deemphasizes the methods and can include recommendations.
a. True
b. False

0 out of 1

4 of 10
4. What is the difference between a progress report and a status report?
a. There is no difference.
b. A progress report communicates the current status of an ongoing project, whereas a
status report is an update on the entire range of operations of a department or division of
an organization.
c. A status report communicates the current status of an ongoing project, while a
progress report is an update on the entire range of operations of a department or division of
an organization.
d. A progress report is written for readers outside of the originating organization, while
a status report is written for readers within the organization.
e. A progress report is a briefer version of a status report.

0 out of 1

5 of 10
5. Chapter 17 notes that in writing meeting minutes, you should be
comprehensive and clear. According to the chapter, what else should you
do?
a. Be objective.
b. Record emotional exchanges between participants.
c. Be diplomatic.
d. Assess the groups progress in meeting its goals.
e. Create a planning document for use in preparing for the groups next
meeting.

0 out of 1

6 of 10
6. What are common formats for written informational reports?
a. memos
b. letters
c. Web pages
d. e-mails
e. all of the above

0 out of 1
Sorry. The correct answer is e. Please see p. 467.

7 of 10
7. A directive should include the reasoning behind the new policy or
procedure so that you can persuade readers that the new policy or
procedure is desirable or at least necessary.
a. True
b. False

0 out of 1

8 of 10
8. According to Chapter 17, which two of the following organizational
patterns are frequently used in progress reports?
a. spatial pattern
b. time pattern
c. cause-and-effect pattern
d. task pattern
e. progression pattern

0 out of 1
Sorry. The correct answers are b and d. Please see p. 473.

9 of 10
9. A status report is usually organized according to task.
a. True
b. False

0 out of 1

10 of 10
10. What is the subject of the sample progress report contained in Chapter
17?
a. the progress made in a feasibility study about using clicker technology at a
university
b. the progress made in a feasibility study into music options for a fitness center
c. the results of a feasibility study into purchasing new computers at a woodworking
business
d. a discussion of whether a school should invite a speaker

0 out of 1

Ch. 20: Writing Definitions, Descriptions, and Ins
completed

1 of 10
1. Chapter 20 lists three types of descriptions. One is the object description.
What are the other two types?
a. mechanism
b. procedure
c. process
d. definition

0 out of 1
Sorry. The correct answers are a and c. Please see p. 573.

2 of 10
2. Chapter 20 lists four signal words commonly used to indicate the
seriousness of comments (both safety comments and nonsafety comments).
One is danger, which alerts the reader to an immediate and serious hazard
that will likely be fatal. According to the chapter, what is another term that
would indicate a serious comment?
a. alert
b. notice
c. attention
d. beware

0 out of 1

3 of 10
3. Step-by-step instructions should be written in the imperative mood.
a. True
b. False

0 out of 1

4 of 10
4. Which two types of organizational patterns are most common for
mechanism descriptions?
a. comparison and contrast
b. functional
c. spatial
d. radial

0 out of 1

5 of 10
5. A conventions section explains to readers how a manual uses typography
to signify different kinds of information, such as using Courier typeface to
represent text the reader is supposed to type.
a. True
b. False

0 out of 1

6 of 10
6. The introduction to a set of instructions should address six main
questions, one of which is "Why should the reader carry out this task?"
According to Chapter 20, what are other questions?
a. What items will the reader need?
b. What safety measures or other concerns should the reader
understand?
c. Who should carry out this task?
d. How long will the task take?
e. All of the above.

0 out of 1

7 of 10
7. What are two common ways of concluding a set of instructions?
a. with a summary of the step-by-step instructions
b. with a list of other resources for additional information about the task
c. with maintenance tips
d. with a troubleshooting guide
e. with a works-cited page or a bibliography

0 out of 1
Sorry. The correct answers are c and d. Please see p. 592.

8 of 10
8. What are the three parts of an effective sentence definition?
a. item
b. definitive standards
c. distinguishing characteristics
d. catechism
e. category

0 out of 1

9 of 10
9. It is important to revise, edit, and proofread instructions to ensure that
readers can complete the task safely.
a. True
b. False

0 out of 1

10 of 10
10. According to Chapter 20, an effective process description fully describes
which of the following?
a. instantiations
b. substeps
c. subplots
d. frames of reference

0 out of 1

Ch. 21: Making Oral Presentations completed

1 of 11
1. Chapter 21 suggests you use three techniques to make your language more memorable.
One is to use interesting facts, figures, and quotations. What are the other two?
a. Occasionally use phrases and expressions from another language.
b. Involve the audience.
c. Refer to abstractions, not to people.
d. Refer to people, not to abstractions.
e. Gesture emphatically with your hands at key points during your presentation.

0 out of 1
Your answer of b is correct.

2 of 11
2. One characteristic of an effective presentation graphic is that it is easy to see. What are
two other characteristics?
a. It limits figure-ground contrast.
b. It is correct.
c. It presents a clear, well-supported claim.
d. It uses all three primary colors.

0 out of 1

3 of 11
3. One disadvantage of using handouts during a presentation is that your audience might
read the handout instead of listening to you.
a. True
b. False

0 out of 1
Sorry. The answer is a. Please see p. 620.

4 of 11
4. According to Chapter 21, what is one advantage of using an overhead projector and
transparencies in an oral presentation?
a. Because transparencies are not as professional-looking as slides, they help to create
an informal atmosphere for the presentation.
b. Each transparency can be loaded by hand, allowing you to pace the presentation of
your graphics.
c. To discuss a transparency, you have to face the transparency, focusing your
audiences attention away from you and on the information the transparency conveys.
d. Lights can remain on during the presentation.

0 out of 1
Sorry. The correct answer is d. Please see p. 620.

5 of 11
5. Chapter 21 lists a number of techniques for overcoming nervousness and releasing
nervous energy before giving an oral presentation. One is to remind yourself that you are
prepared. What are two other techniques mentioned in the chapter?
a. Jog rapidly in place for a few minutes.
b. Realize that the audience is there to hear you, not to judge you.
c. Take several deep breaths, exhaling slowly.
d. Drink two or three 8-ounce glasses of water.
e. Focus your gaze on the far wall for the first few minutes of your presentation.

0 out of 1

6 of 11
6. Chapter 21 describes four types of oral presentations, including impromptu
presentations. What are the other three?
a. contemporaneous presentations
b. extemporaneous presentations
c. scripted presentations
d. prescriptive presentations
e. memorized presentations

0 out of 1

7 of 11
7. What is an advance organizer?
a. a note card listing some of the major points of your presentation, prepared in
advance as a memory aid
b. a stress-relief exercise that you perform in the last few minutes before you begin to
speak, to shake off some of the nervousness that you will probably experience
c. an assistant or colleague who helps prepare the room to ensure that your audiovisual
aids are working, the lighting and room temperature are appropriate, and sufficient seating
is available for the audience
d. a statement that tells the listener what you are about to say
e. nonverbal cues given to you by a colleague seated in the audience, to let you know
how much time you have left

0 out of 1

8 of 11
8. Chapter 21 discusses four aspects of the speaking situation that you should take into
account when planning the graphics you'll use in an oral presentation. One is the length of
the presentation. What are the other three aspects?
a. audience aptitude and experience
b. size and layout of the room
c. equipment
d. formality of the presentation
e. color schemes

0 out of 1

9 of 11
9. According to Chapter 21, maintaining eye contact is one way to use your body effectively.
What is the another technique discussed in the chapter?

a. Use natural gestures.
b. Control the audience's attention.
c. Don't block the audience's view of the screen.
d. all of the above

0 out of 1

10 of 11
10. If you are asked a question you do not understand during a question-and-answer
session, you should first ask for clarification, respond to the question, and then ask if you
have answered the question adequately.
a. True
b. False

0 out of 1

11 of 11
11. Which of these tips for presenting to an audience with different cultures and native
languages is NOT recommended in the chapter?
a. Hire translators and interpreters if necessary.
b. Use graphics effectively to reinforce your points for nonnative speakers.
c. Be aware that gestures can have cultural meanings.
d. Anticipate that the audience will adapt quickly to your presentation style.

0 out of 1

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Ch.

8: Communicating Persuasively completed

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