Quality Management Systems Guidelines

1
Appendix B - Contract responsibilities for quality management







































Agency/customer (refer to Section 4
of the QMS Guidelines)
Service provider (refer to Section 5 of
the QMS Guidelines)
Identify and assess quality risks and risk
levels with proposed contract
Determine and include quality management
requirements in requests for tender to suit risks
Obtain QMS certification and/or
demonstrate in a tender how quality
management requirements are/would be
met
Assess organisation ability to implement
quality management requirements in
tender evaluation
Prepare and submit quality management
plan/ITPs and/or certification to meet quality
management requirements
Review and assess quality management
plan/ITPs and comment on conformity
with contract requirements
Plan for, resource (with training and
processes) and implement inspection,
surveillance and reviews/auditing of the
service provider, and its plan and ITP
use, commensurate with assessed risks
Demonstrate internal audit, non-
conformity corrective and preventive
action, document control and record
management processes
Assess performance of the service provider
and report to the service provider in
accordance with requirements
Demonstrate performance to suit
contract and quality requirements
Claim for payment with evidence of
conformity with quality requirements
Assess evidence of satisfactory quality
management for progress payments
Maintain record of performance assessments
Maintain records of quality management
and other contract activities
Maintain other records of evaluation, inspection,
surveillance, reviews/audits and assessments
and of service provider performance
I
m
p
l
e
m
e
n
t

c
o
n
t
i
n
u
o
u
s

i
m
p
r
o
v
e
m
e
n
t
s

b
y

a
g
e
n
c
y
/
c
u
s
t
o
m
e
r

a
n
d

s
e
r
v
i
c
e

p
r
o
v
i
d
e
r

a
t

a
l
l

s
t
a
g
e
s

o
f

p
r
o
j
e
c
t


Identify quality management
requirements for tendering
Award contract
Implement and update plan/ITPs, and
ensure and verify quality. Plan for,
resource and implement quality
management, including audit/review,
corrective action and record processes